Mobile Manufacturer or Service Provider? An Empirical Study on Consumers’ Adoption Intention

2009 ◽  
pp. 1-5
Author(s):  
Feng Hu ◽  
Xiao-Yi Du ◽  
Yong Liu
Keyword(s):  
Empirical Study ◽  
Service Provider ◽  
Adoption Intention

An Empirical Study on the Quality of Services Offered by the Private Life Insurers in Burdwan

2016 ◽  
pp. 31-55
Author(s):  
Partha Sarathi Choudhuri
Keyword(s):  
Empirical Study ◽  
Service Quality ◽  
Sample Size ◽  
Service Provider ◽  
Service Sector ◽  
West Bengal ◽  
Private Life ◽  
Quality Of Services ◽  
Life Insurers

Service quality has become as one of the most important ensuing factors in the service sector. Considering various needs and requirements of the customers, like any other service provider life insurers also always trying to provide better quality of services to their customers in order to satisfy them. In this chapter, the researcher conducted a study on the quality of services offered by the private life insurers operating in the district of Burdwan, West Bengal, through proper investigation of the service quality structure in the present perspective. Here, accepted 661 usable responses with respect to the customers and 582 usable responses with respect to the insurers were considered as the sample size of the study and statistical package SPSS 16 as well as Bexley's Customer Retention Indicator Grid ware used to perform the analyses.

scholarly journals Applying Importance–Satisfaction Model to Evaluate Customer Satisfaction: An Empirical Study of Foodpanda

2021 ◽  
Vol 13 (19) ◽  
pp. 10985
Author(s):  
Yi-Yuan Liu ◽  
Shun-Hsing Chen ◽  
Jia-Xuan Zhang
Keyword(s):  
Customer Satisfaction ◽  
Empirical Study ◽  
Mobile Devices ◽  
Service Provider ◽  
User Satisfaction ◽  
Integrated Services ◽  
Food Delivery ◽  
Mobile Platforms ◽  
S Model ◽  
Satisfaction Model

Because of improving mobile platforms and faster 4G speed, the annual growth of mobile devices has exceeded 50%, and many catering enterprises have integrated services to make ordering and delivery more convenient for smartphone users. Thus, user satisfaction with new online food-delivery platforms and services needs to be explored and evaluated. Using an Importance–Satisfaction Model (I–S Model), this study applied 12 service elements obtained from previous studies and an in-depth discussion of experts and scholars to evaluate user satisfaction towards Foodpanda, the first online food delivery service provider in Taiwan. Questionnaires were distributed from June to July 2020 and 256 samples were collected. This study found that eight items fell within the “Excellent Area”, one within the “Improvement Area” and three within the “Careless Area”.

scholarly journals Customer Satisfaction and Loyalty for Online Food Services Provider in Jharkhand state -An Empirical Study

2022 ◽  
Vol 13 (1) ◽  
pp. 0-0
Keyword(s):  
Customer Satisfaction ◽  
Empirical Study ◽  
Service Provider ◽  
Food Service ◽  
Food Services ◽  
Technological Changes ◽  
Food Sector ◽  
Restricted Movement ◽  
The Relationship ◽  
Customer Satisfaction And Loyalty

In the food sector, customer have been voting by their feet since ages. However, due to the technological changes clubbed with present COVID-19 pandemic, the trend has changed rapidly. Customers are confined to their home and technology has emerged as the only saviour. Increase in the number of downloads of food ordering app is an indication of both popularity of this app and helplessness of the present age customer. With restricted movement, they have these apps to either get the food delivered at their doorstep or take away with pre-orders. Hence, it becomes imperative for the app designer and food service provider to brainstorm and develop an app which can focus on the customer ease rather than forcing their design and interface to the customer. In this backdrop, the present study is a novel attempt which primarily focuses on the relationship between app quality and customer satisfaction.

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