Service Leadership Education for University Students: Seven Unfinished Tasks

Author(s):  
Daniel T. L. Shek ◽  
Po Chung
Author(s):  
Daniel T.L. Shek ◽  
Li Lin

AbstractWhen the concept of social entrepreneurship becomes more popular, many universities explicitly claim that they wish to nurture social entrepreneurs. In this paper, the concept of social entrepreneurship and the successful attributes of social entrepreneurs are outlined. With reference to the question of how university students can be nurtured to be social entrepreneurs, it is suggested that the service leadership model proposed by the Hong Kong Institute of Service Leadership and Management is a good framework to be considered. In the framework, it is asserted that there are three attributes of a successful service leader – leadership competence, moral character, and caring dispositions. In this study, the experience of implementing a credit-bearing subject based on the service leadership model at The Hong Kong Polytechnic University is highlighted.


Author(s):  
Daniel T.L. Shek ◽  
Li Lin ◽  
Ting Ting Liu ◽  
Moon Y.M. Law

AbstractThis study examined the perceptions of students taking a subject entitled “Service Leadership” at The Hong Kong Polytechnic University which was developed using the model proposed by the Hong Kong Institute of Service Leadership and Management (HKI-SLAM). After taking this subject, students were invited to participate in a qualitative study where they used three descriptors and a metaphor to describe their experiences about the subject. Based on the reflections of 50 students, results showed that 96.1% of the descriptors and 90% of the metaphors used by the students were positive. In conjunction with the objective outcome evaluation, subjective outcome evaluation and process evaluation findings, the present study suggests that “Service Leadership” is a subject that can promote holistic development in Chinese university students in Hong Kong.


Author(s):  
Xiaoqin Zhu ◽  
Daniel T. L. Shek

AbstractService leadership education initiatives have been launched in Hong Kong to meet the emerging demand for service leaders and enhance university students’ well-being through nurturing not only competence but also good character and caring disposition. However, rigorous evaluation work based on validated assessment tools has not been adequately carried out to examine whether student well-being and service leadership qualities would increase after the learning process. Using a one-group pretest-posttest design, this study investigated the effectiveness of a credit-bearing subject entitled “Service Leadership” implemented in one university in Hong Kong. Based on the responses of 114 participants (49.1% boys, Age = 20.21 ± 2.96 years), it was found that students showed improvement in service leadership knowledge, attitude, and behavior after taking the subject. In addition, their life satisfaction and positive youth development attributes as indicators of well-being also significantly increased. Furthermore, the increase in well-being among students was closely associated with their attitudinal and behavioral changes but not knowledge acquisition. The present findings imply that a formal curriculum-based leadership course can be a promising way to promote student service leadership qualities and well-being.


Author(s):  
Daniel T.L. Shek ◽  
Li Lin ◽  
Ting Ting Liu ◽  
Moon Y.M. Law

AbstractTo promote the holistic development of university students under the knowledge economy, a subject entitled “Service Leadership” was developed and piloted at The Hong Kong Polytechnic University. Process evaluation was carried out for 10 lectures, with each lecture observed by two independent observers who were registered social workers. Inter-rater reliability across the two observers was high, suggesting the observations were reliable. Results showed that program adherence was high in these lectures (mean=97.8%) and ratings on the implementation quality of the subject were also high. Some of the qualities of program implementation were significant predictors of the overall quality and success of the program. Consistent with other findings, the present study suggests that the implementation quality of “Service Leadership” was high.


Author(s):  
Xiaoqin Zhu ◽  
Daniel T. L. Shek ◽  
Cathy H. M. Chan

The COVID-19 pandemic is a great challenge to leadership education in universities. Although previous findings provide support for the effectiveness of online learning, the impact of online leadership course on students’ learning outcomes and well-being has not been well documented. Using objective outcome and subjective outcome evaluation strategies, the present study examined students’ perceived qualities and effectiveness of an online credit-bearing service leadership course adopting asynchronous mode (primarily online learning) and synchronous mode under COVID-19. Regardless of teaching modes, the subject yielded positive impacts. Specifically, pretest-posttest (N = 228) showed that there were positive changes in students’ service leadership qualities, life satisfaction and psychological well-being. For students’ perception of the course (N = 219), results indicated that most students were positive in their learning experience and satisfied with course design, lecturer quality and the benefits of the course to their development. Students’ changes and subjective perceptions were positively correlated, but with a low effect size. The findings reflected that online service leadership course adopting asynchronous or synchronous mode was effective, and students were positive about their learning experience.


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