scholarly journals Using Customer Segmentation to Build a Hybrid Recommendation Model

Author(s):  
Pedro Camacho ◽  
Ana de Almeida ◽  
Nuno António
2021 ◽  
pp. 1-13
Author(s):  
Yuxuan Gao ◽  
Haiming Liang ◽  
Bingzhen Sun

With the rapid development of e-commerce, whether network intelligent recommendation can attract customers has become a measure of customer retention on online shopping platforms. In the literature about network intelligent recommendation, there are few studies that consider the difference preference of customers in different time periods. This paper proposes the dynamic network intelligent hybrid recommendation algorithm distinguishing time periods (DIHR), it is a integrated novel model combined with the DEMATEL and TOPSIS method to solved the problem of network intelligent recommendation considering time periods. The proposed method makes use of the DEMATEL method for evaluating the preference relationship of customers for indexes of merchandises, and adopt the TOPSIS method combined with intuitionistic fuzzy number (IFN) for assessing and ranking the merchandises according to the indexes. We specifically introduce the calculation steps of the proposed method, and then calculate its application in the online shopping platform.


2021 ◽  
Vol 25 (4) ◽  
pp. 1013-1029
Author(s):  
Zeeshan Zeeshan ◽  
Qurat ul Ain ◽  
Uzair Aslam Bhatti ◽  
Waqar Hussain Memon ◽  
Sajid Ali ◽  
...  

With the increase of online businesses, recommendation algorithms are being researched a lot to facilitate the process of using the existing information. Such multi-criteria recommendation (MCRS) helps a lot the end-users to attain the required results of interest having different selective criteria – such as combinations of implicit and explicit interest indicators in the form of ranking or rankings on different matched dimensions. Current approaches typically use label correlation, by assuming that the label correlations are shared by all objects. In real-world tasks, however, different sources of information have different features. Recommendation systems are more effective if being used for making a recommendation using multiple criteria of decisions by using the correlation between the features and items content (content-based approach) or finding a similar user rating to get targeted results (Collaborative filtering). To combine these two filterings in the multicriteria model, we proposed a features-based fb-knn multi-criteria hybrid recommendation algorithm approach for getting the recommendation of the items by using multicriteria features of items and integrating those with the correlated items found in similar datasets. Ranks were assigned to each decision and then weights were computed for each decision by using the standard deviation of items to get the nearest result. For evaluation, we tested the proposed algorithm on different datasets having multiple features of information. The results demonstrate that proposed fb-knn is efficient in different types of datasets.


2018 ◽  
Vol 24 (6) ◽  
pp. 720-752 ◽  
Author(s):  
Aldric Vives ◽  
Marta Jacob ◽  
Marga Payeras

Pricing and revenue management (RM) techniques have become a popular field of research in hotel management literature. The sector’s background framework and evolution and the widespread use of new technologies have allowed a customer-oriented approach to be taken to pricing and the development of RM tools, while also contributing to better processes in hotel management performance at individual hotel level. Thus, price optimization (PO) methods that seek to maximize hotel revenue are based on inventory scarcity, customer segmentation and pricing. In the hotel sector, as in the airline industry, different pricing policies have a greater impact than competition measurement effects. This is mainly as differentiation strategies and specific policies at hotels can reduce the pressure of a competitive environment. The main contributions of the article are the presentation, description and classification of the principal RM and PO techniques in hotel sector literature.


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