scholarly journals Evolution of quality culture in an HEI: critical insights from university staff in Bangladesh

2020 ◽  
Vol 32 (1) ◽  
pp. 53-81 ◽  
Author(s):  
Naureen Rahnuma
Keyword(s):  
Higher Education ◽  
Quality Assurance ◽  
Teaching And Learning ◽  
Evaluation Process ◽  
Internal Quality ◽  
Quality Culture ◽  
National Quality ◽  
Administrative Leaders ◽  
Framework Document ◽  
Western Perspective

AbstractThis paper evaluates experiences of quality culture as actualized by academic and administrative leaders in a nonprofit, private Bangladeshi university, ensuing the recent implementation of a state-stipulated national quality framework. Based on the data derived from ten interviews integrated with the Quality Assurance Framework document objectives, the purpose of this paper is to gain critical insight on what is working and what might need changing or developing in the future to support quality culture at higher education institutions. The article translates the key themes and elements of the evaluation process into a logic model to show the processes and structures through which the university can support the development of its internal quality culture. It offers a focused pathway for quality assurance activities, crucial in reinforcing and strengthening a culture of quality in Bangladeshi universities. As such, the paper seeks to make a contribution to Bangladesh’s higher education by providing a broad, evaluative insight into the preparedness and receptivity of the institutions to integrate sustainability into their teaching and learning as guided by the new quality assurance framework, mindful of the imperatives for quality assurance and enhancement coming mainly from the Western perspective, hence placing its development in the regional, and then global, context.

scholarly journals Implementation of Internal Quality Assurance in Polytechnics: Evidence from Ghana

2016 ◽  
Vol 12 (19) ◽  
pp. 221
Author(s):  
Mary Afi Mensah
Keyword(s):  
Higher Education ◽  
Quality Assurance ◽  
Curriculum Design ◽  
Teaching And Learning ◽  
Research Performance ◽  
Student Assessment ◽  
Internal Quality ◽  
Persons With Disabilities ◽  
Quality Culture ◽  
Internal Quality Assurance

Quality assurance in higher education has become a global issue. There has been a growing interest of governments around the world that higher education institutions in their countries need to provide quality education to their students. This study investigated the implementation of internal quality assurance in two purposively selected Ghanaian Polytechnics. Qualitative methodology was employed using in-depth interviews based on a case study research design. The participants indicated that the internal quality assurance systems and practices in place in the Polytechnics included areas such as the availability of internal quality assurance policy, teaching and learning processes, curriculum design, evaluation and review, research performance, extension activities, student assessment practices, student-lecturer assessment and student support services. Infrastructure challenges, funding and budget constraints, human capacity constraints and lack of quality culture were found to militate against the implementation of quality assurance in the Polytechnics. It was recommended that Ghanaian Polytechnics should have clear policies and associated procedures for the assurance of quality and standards of their programmes and awards. They should commit themselves explicitly to the development of quality culture and quality awareness. Also, the necessary learning facilities, resources and support systems should be provided by the Polytechnics to ensure quality of teaching and learning. The products, environments, programmes and services provided by the Polytechnics should be accessible and usable, to the greatest extent possible, by all categories of students. Assistive devices should be provided for persons with disabilities where needed. Building internal capacity for quality assurance was also recommended.

scholarly journals Assessing the quality of third mission activities in Portuguese universities

2018 ◽  
Vol 26 (1) ◽  
pp. 33-46
Author(s):  
Cristina Sin ◽  
Orlanda Tavares ◽  
Sónia Cardoso
Keyword(s):  
Higher Education ◽  
Quality Assurance ◽  
Teaching And Learning ◽  
Evaluation Process ◽  
Internal Quality ◽  
Third Mission ◽  
Stage Of Development ◽  
Internal Quality Assurance ◽  
Portuguese Higher Education

Since 2009, Portuguese higher education institutions have been developing their own internal quality assurance systems and policies as a result of the reforms of higher education quality assurance in Europe and Portugal. This paper analyses how far Portuguese universities, within the remit of their internal quality assurance systems, define and employ mechanisms and procedures in order to assess the quality of their third mission activities. The analysis was conducted on documents submitted by institutions to the Portuguese Agency for the Assessment and Accreditation of Higher Education (A3ES) under the institutional evaluation process. Findings suggest that although the analysed Portuguese institutions apparently embrace the third mission, the quality assurance of this core activity is still in an embryonic stage of development. This suggests that quality assurance systems need to be developed so as to integrate the various core missions of an institution (e.g. teaching and learning; research and third mission), ensuring they receive similar levels of consideration.

scholarly journals Quality Culture and Internal Quality Assurance in Higher Education Institution

2021 ◽  
Author(s):  
Ta Thi Thu Hien ◽  
Nguyen Thi Thu Huong
Keyword(s):  
Higher Education ◽  
Quality Assurance ◽  
Education Institution ◽  
Management Tool ◽  
Internal Quality ◽  
Quality Assurance System ◽  
Quality Culture ◽  
Assurance System ◽  
Internal Quality Assurance ◽  
World Class Universities

Internal quality assurance is an important management tool in higher education. World-class universities have established and developed their internal quality assurance system together with buiding and developing the institutional quality culture. Research and practice from many universities worldwide showed that there are good connections between quality culture and internal quality assurance. This paper aims to analyse and evaluate the relationship between internal quality assurance and quality culture in the international higher education context. Consequently, the outcomes of the study are recommendations for the establishment and development of the quality culture together with the development of the internal quality assurance system for Vietnamese higher education institutions.

Internal quality assurance systems: “tailor made” or “one size fits all” implementation?

2017 ◽  
Vol 25 (3) ◽  
pp. 329-342 ◽  
Author(s):  
Sónia Cardoso ◽  
Maria J. Rosa ◽  
Pedro Videira ◽  
Alberto Amaral
Keyword(s):  
Higher Education ◽  
Quality Assurance ◽  
Internal Quality ◽  
Institutional Characteristics ◽  
Self Assessment ◽  
Content Type ◽  
National Quality ◽  
Relevant Role ◽  
Internal Quality Assurance ◽  
Practical Implications

Purpose This paper aims to look at the characteristics of internal quality assurance (IQA) systems of higher education institutions to understand whether these systems tend to reproduce a given model, externally defined and suggested to institutions, or rather to be shaped by institutions’ features and interests. Design/methodology/approach The study is supported in the analysis of the content of self-assessment reports of 12 internal QA systems certified, in Portugal, between 2012 and 2015. An analysis grid was used based on three categories: IQA systems’ historical framework, structural/managerial component and monitoring, assessment and continuous improvement. Findings Institutions tended to follow a “one size fits all” approach, meaning that external (European and national) quality assurance (QA) references were used in an identical way, giving origin to rather similar IQA systems. Institutional characteristics do not seem to have played a relevant role, eventually due to institutions’ will to obtain their systems’ certification and, thus, achieve a light-touch external QA. Research limitations/implications The study was based on the analysis of only certified IQA systems and relies on document analysis. It would be interesting to also include non-certified systems, in a comparative perspective, complemented with data deriving from interviews and/or questionnaires with some of the actors involved in the certification process. Practical implications The study provides an understanding of how IQA systems are being implemented in Portugal. Thus, it can be of interest to other institutions as well as to QA agencies. Originality/value The study addresses a topic still relatively absent from research on QA in higher education, being of interest for researchers in the field.

scholarly journals THE ROLE OF VISIONARY LEADERSHIP IN QUALITY CULTURE DEVELOPMENT THROUGH THE IMPLEMENTATION OF INTERNAL QUALITY ASSURANCE SYSTEM AS A MEDIATION (AN EMPIRICAL STUDY IN INDONESIAN PRIVATE HIGHER EDUCATION)

2021 ◽  
Vol 2 (3) ◽  
pp. 427-439
Author(s):  
Anik Herminingsih
Keyword(s):  
Higher Education ◽  
Quality Assurance ◽  
Visionary Leadership ◽  
Equation Modeling ◽  
Internal Quality ◽  
Quality Assurance System ◽  
Research Technology ◽  
Quality Culture ◽  
Assurance System ◽  
Culture Development

The government has responsibilities towards higher education qualities in Indonesia through The Ministry of Research, Technology, and Higher Education or Kemenristekdikti. The increasing global competition makes higher education in Indonesia follow a higher education trend called the implementation of a quality assurance system or SPMI. Directorate General of Learning and Student Affairs, in order to realize Kemenristekdikti’s vision, has established a development program of SPMI 2015-2019 that aims to make a quality culture in Indonesia's higher education. 100 respondents involved as a proportionally determined research sample. Data analyzed by the explanatory approach using structural equation modeling or SEM and processed with the AMOS program. This research is expected to give a contribution to improving the growth of quality culture in higher education

A comprehensive internal quality assurance system at University of Minho

2017 ◽  
Vol 34 (2) ◽  
pp. 278-294 ◽  
Author(s):  
Isabel M. Santos ◽  
Graciete Dias
Keyword(s):  
Higher Education ◽  
Quality Assurance ◽  
Teaching And Learning ◽  
Bologna Process ◽  
Academic Community ◽  
Internal Quality ◽  
Content Type ◽  
Study Approach ◽  
European Standards ◽  
Set Up

Purpose The European Standards and Guidelines (ESG) for quality assurance (QA) adopted at the Bergen Ministerial Meeting in 2005 in the scope of the Bologna process call upon higher education institutions to take up a systematic approach to internal QA. Standard 1.1 of the ESG establishes that institutions should have a policy and associated procedures for the assurance of the quality and standards of their programmes and awards. University of Minho (UMinho) has a longstanding experience on innovative methods for the coordination and management of the teaching and learning processes, including, since 1991, systematic mechanisms for the evaluation of teaching. However, to fulfil the new demands raised by the ESG UMinho felt the need to define a formal institutional quality policy, building upon the existing procedures and mechanisms in order to set up a comprehensive internal QA system (SIGAQ-UM) fully compatible with the ESG. The purpose of this paper is to present the distinctive features of SIGAQ-UM, the procedures involved in its certification by Agency for Assessment and Accreditation of Higher Education (A3ES), as well as on the perceived impact on the university’s activities, including some comments on the difficulties to develop and consolidate a quality culture embedded in all the academic community. Design/methodology/approach Case study approach. Findings SIGAQ-UM is a fully operational comprehensive internal QA system certified by the Portuguese Agency A3ES in January 2013, with considerable impact on the university’s operation. Originality/value Disclosure of best practices on QA in higher education.

scholarly journals Conceptual Framework and Development of Quality Management for Islamic Higher Education in Indonesia

2021 ◽  
pp. 43-60
Author(s):  
Khairul Azan ◽  
Kemas Imron Rosadi ◽  
Muntholib Muntholib
Keyword(s):  
Higher Education ◽  
Quality Assurance ◽  
Quality Management ◽  
Internal Quality ◽  
Quality Assurance System ◽  
Total Quality ◽  
Quality Culture ◽  
Assurance System ◽  
Internal Quality Assurance

Quality is a determining indicator of the existence of Islamic higher education institutions in the future. Higher education with quality will be in demand by the community. Therefore, quality must be a priority indicator in the implementation of Islamic-based higher education. In order for the quality to continue to increase, universities should implement the concept of Total Quality Management (TQM) in all areas of university administration. Integrated quality management requires the existence of an Internal Quality Assurance System (SPMI) which aims to ensure the implementation of ducation according to standards. In order for the Internal Quality Assurance System (SPMI) to run well, it is necessary to have a quality culture that is well understood and implemented by stakeholders. The quality culture contains several aspects, namely: 1) focus on customers, 2) obsession with quality, 3) scientific approach, 4) long-term commitment, 5) teamwork, 6) continuous improvement of the system, 7) education and training, 8) controlled freedom, 9) respect for everyone, 10) unity of purpose, 11) involvement and empowerment of employees. Efforts that can be made in developing and maintaining the quality of Islamic higher education include: 1) Strategic Plan as a basis for implementing education, 2) building a higher education brand image, 3) consistency in implementing the internal quality assurance system.

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