scholarly journals Developing and validating the qualitative labour productivity measurement in service industry

Author(s):  
Sharifah Rahama Amirul ◽  
Khairul Hanim Pazim ◽  
Sharifah Milda Amirul ◽  
Rasid Mail ◽  
Jakaria Dasan
Author(s):  
Vipul Deshpande

Abstract: Lean manufacturing has been one of the most standard method in the manufacturing and service industry for elimination of waste. Every manufacturing industry has to put in continuous effort for its survival in the current impulsive and competitive economy. The purpose of this paper is to investigate the adoption of lean manufacturing tools and techniques in the manufacturing industries. This paper is based on actual implementation of lean manufacturing techniques. It focuses on the execution of flow from the start until the end of the implementation, types of analysis and tools applied, evaluation methods and how the industry benefited from the implementation. In this case study we particularly focused on Shop floor management, Quality Management (QM), Supplier and Customer Management (SCM) and Workforce Management (WM). After going through various testing on implementation of Lean Manufacturing principles in Micro Small medium Enterprise (MSME), researcher studied thoughts of some author where they discussed pragmatic problems they overcome while implementing lean principles in developing economies MSME. At the end, the result shows that there is monthly increment in capital productivity and labour productivity. And decrement in inhouse rejection, breakdown hours and customer complaint from the implementation of lean.


2020 ◽  
Vol 67 (6) ◽  
pp. 50-58
Author(s):  
N. Syniura-Rostun

The structural-dynamic peculiarities of employment in the service industry are investigated. The facts that the service industry plays an increasing role in the economic growth of the countries and that the share of employed in the service industry in the countries with the developed market economy is 75–80% are emphasized. Therefore, Ukrainian economy has significant capacity for the employment increase in this industry. It is determined that the high share of employed in industries requiring highly skilled personnel indicates the development of innovative-technological economy sectors. It will promote the country’s GDP growth in future. The share of employment in such industries is defined to remain insignificant in Ukraine, as typical for to the countries with transition economies. The structure of employment in the service industry sectors in Ukraine and developed countries is determined to be distinctly different, although it provides Ukraine with additional opportunities to develop competitive sectors of service industry. It is revealed that the average weighted rate of employment growth has declined in 2018 in comparison with 2013 (81.59%), which is peculiar to the Ukrainian economy in general, where the 80.18 employment growth for the same period was caused by decline of economic activity in the country and was related to the unstable political situation and military actions, substantial inflation, declining foreign direct investment, etc. The formation of employment structure in service industry is influenced by transformation processes characteristic for the countries with transition economies. The evidence of effective development of service indusrtry is the growth of labor productivity. The significant share of employment in the region's service industry, along with low labour productivity, indicates the substantial shadowing of employment. In Ukraine, the level of informal employment is the highest in trade, transport and temporary accommodation sectors. At the same time, the growing share of employed in the industries with high added value like ICT, finances, healthcare, administrative and support services, scientific and professional activity, etc. indicates the efficient structural transformation of Ukrainian economy.


2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Andreas Günter ◽  
Ernst Gopp

PurposeProductivity is a multidimensional and context-dependent concept. Therefore, many different definitions and consequently, many different approaches to productivity measurement (PM) exist in the literature. As a result, the understanding of productivity and the appropriate use of PM approaches are at a low level. The literature provides some overviews, but these overviews consider only a few selected individual aspects. Therefore, the overviews do not allow a comprehensive comparison and evaluation of existing approaches. This paper aims to give an overview of existing approaches to PM and to classify them according to elaborated criteria based on the main characteristics of productivity.Design/methodology/approachLiterature review for existing approaches to PM using the following keywords: productivity, PM, productivity measure, labour productivity and labor productivity.FindingsA total of 38 approaches are identified and listed between 1955 and 2020. The main result is a systematic overview and classification of existing approaches to PM.Research limitations/implicationsResearchers can use the overview to determine the development over time, the current state of research in the field of PM and identify research gaps. The classification can also be used to classify new approaches.Practical implicationsCompanies can use the classification as a guide to identifying appropriate approaches to measuring productivity in corporate practice.Originality/valueThis paper enables a comprehensive comparison and evaluation of existing approaches to PM. Also, the understanding of the multidimensional character of the productivity concept is enhanced.


1983 ◽  
Vol 104 ◽  
pp. 45-60 ◽  
Author(s):  
A.D. Smith ◽  
D.M.W.N. Hitchens

The National Institute recently published a study of comparative labour productivity in the non-service sectors of the British, American and German economies: agriculture, extractive industries, manufacturing, construction, public utilities and transport and communications. The present paper extends this work by measuring and analysing Anglo-American labour productivity differentials in the retail trades. Thus it marks our first step into the service sector proper, which accounts in the United Kingdom for one half of both GDP and employment, and in the United States for nearly three-fifths. The extent and significance of international productivity differences in services have been almost entirely neglected in the past, largely because the technical problems posed by productivity measurement in service sectors are even more complex than those encountered in industrial activities. One exception was a study of comparative productivity in distribution relating to the beginning of the 1950s, the methodology of which is similar to our own.


2020 ◽  
Vol 1 (1) ◽  
Author(s):  
Rob Gandy ◽  
Chris Mulhearn

Abstract The labour productivity index is a mainstay measure for comparing countries’ relative economic performance, but the Covid-19 pandemic could expose some of its inherent limitations: it focuses on people in work and ignores unemployment, and it is not standardised. In theory, a country’s index value could increase, even though its GDP might fall, because of significant increased unemployment in low-productivity sectors such as tourism and retail. It follows that the index value could fall when these sectors recover. Also, high-performing countries could see their index value fall because of the pandemic’s impact in high-value sectors, such as demand for oil.Consequently, a wider perspective of productivity is necessary. This paper, therefore, proposes a complementary index which adjusts labour productivity for levels of unemployment—the social labour productivity index (SLPI)—and recommends that the labour productivity index itself should be standardised. The relationship between employment and productivity is complex. For example, the UK’s economic performance, involving comparatively low labour productivity and low unemployment, has been deemed a ‘productivity puzzle’. A literature review discusses this relationship, but it is clear that econometric worldwide evaluation requires very large data sets, that are unlikely to be routinely available in practice to monitor international performance. By contrast, data sets on national productivity are small and already available, although they contain little or no data on causal factors. SLPI values were calculated for differing levels of unemployment and relative labour productivity for newly employed workers for countries where data was available; with patterns over the period 1986–2016 established for the G7 countries, Portugal, Ireland, Greece, and Spain. There were marked variations between the two indices for countries with high unemployment. The SLPI presents a practicable measure which can be utilised quickly in these unprecedented times. Using available data to compare countries’ GDP with their total workforce, it arguably provides a better measure of their overall economic and social health. Sensitivity analyses varying assumptions can model differing potential scenarios to sit alongside GDP and labour productivity index predictions.


2009 ◽  
Vol 8 (1) ◽  
pp. 24-34 ◽  
Author(s):  
Colin Roth ◽  
Klaus Moser

Zusammenfassung. Die Studie berichtet über den Einsatz von ProMES (Productivity Measurement and Enhancement System) in einer Abteilung eines internationalen Marktforschungsunternehmens, die wissensintensive Dienstleistungen zu erbringen hat. In der ersten Feedbackphase der zweieinhalbjährigen Studie, die extern moderiert wurde, konnte ein starker positiver Leistungseffekt von d = 1.7 gemessen werden. Zusätzlich wurden die Produktivitätsdaten nach Rückzug des Moderators untersucht. Während der intern gesteuerten Feedbackphase von acht Monaten steigerte sich die Produktivität erneut um d = 2.8. Zudem wurde die Veränderung des Teamklimas untersucht. Während sich aufgabenbezogene Aspekte des Teamklimas positiv entwickelten, bewegten sich personenbezogene Aspekte nicht über ein mittleres Niveau hinaus.


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