THE ROLE OF HUMAN ENGINEERING IN FOOD SERVICE SYSTEMS DESIGN

1979 ◽  
pp. 301-310
Author(s):  
Lawrence E. Symington
Keyword(s):  
Food Service ◽  
Systems Design ◽  
Service Systems ◽  
Human Engineering

Toward a Theory of IT-Enabled Customer Service Systems

2010 ◽  
pp. 364-383 ◽  
Author(s):  
Tsz-Wai Lui ◽  
Gabriele Piccoli
Keyword(s):  
Customer Service ◽  
Customer Value ◽  
Business Processes ◽  
Systems Design ◽  
Past Research ◽  
Service Systems ◽  
Future Research ◽  
Conceptual Foundation ◽  
Customer Services

As the use of customer service as a tool to create customer value and differentiation continues to increase, the set of customer services that surround the product rather than the product alone will increasingly become a source of competitive advantage and one of the most critical core business processes. However, there is a lack of a strong conceptual foundation for a service economy and a lack of theoretical guidance for optimal customer service systems design. In this chapter, the authors review past research around information systems facilitating customer services and identify the technical and social attributes of IT-enabled customer service systems, as well as the functionalities of customer service systems enabled by these attributes. Moreover, given the key role of customers as co-producers of the customer service experience, the authors address the role of customers’ characteristics in IT-enabled customer service systems. Finally, they identify existing research gaps and call for future research in these areas.

Toward a Theory of IT-Enabled Customer Service Systems

2010 ◽  
pp. 1977-1997
Author(s):  
Tsz-Wai Lui ◽  
Gabriele Piccoli
Keyword(s):  
Customer Service ◽  
Customer Value ◽  
Business Processes ◽  
Systems Design ◽  
Past Research ◽  
Service Systems ◽  
Future Research ◽  
Conceptual Foundation ◽  
Customer Services

As the use of customer service as a tool to create customer value and differentiation continues to increase, the set of customer services that surround the product rather than the product alone will increasingly become a source of competitive advantage and one of the most critical core business processes. However, there is a lack of a strong conceptual foundation for a service economy and a lack of theoretical guidance for optimal customer service systems design. In this chapter, the authors review past research around information systems facilitating customer services and identify the technical and social attributes of IT-enabled customer service systems, as well as the functionalities of customer service systems enabled by these attributes. Moreover, given the key role of customers as co-producers of the customer service experience, the authors address the role of customers’ characteristics in IT-enabled customer service systems. Finally, they identify existing research gaps and call for future research in these areas.

The Role of Human Engineering in the Design of the Orion Spacecraft

2008 ◽  
Author(s):  
John Wise ◽  
Lee Morin ◽  
Mihriban Whitmore ◽  
Lila Laux ◽  
Chris Hamblin ◽  
...  
Keyword(s):  
Human Engineering

Value co-destruction: Review and conceptualization of interactive value formation

2021 ◽  
pp. 147059312098339
Author(s):  
Per Echeverri ◽  
Per Skålén
Keyword(s):  
Conceptual Framework ◽  
Critical Review ◽  
Reciprocal Relationship ◽  
Service Systems ◽  
Future Research

The aim of this conceptual article is to both provide a critical review of research into value co-destruction (VCD) and outline a common conceptual framework in order to better understand and guide future research into VCD and value co-creation (VCC). This review finds that the VCD stream of research has followed two lines of enquiry: one that highlights the role of resources and service systems and another that focuses on practices. It further finds that some prior research has argued that a direct and reciprocal relationship exists between VCD and VCC, captured in the concept of interactive value formation (IVF). A synthesizing IVF framework is outlined which suggests that the alignment and misalignment both within practices and in-between different practices determines IVF, that is, VCD and VCC. The framework further suggests that IVF is both enabled and constrained by resources and service systems.

THE ROLE OF LIBRARY ON THE IMPLEMENTATION OF THE LEARNING PROGRAM IN SDIT SALSABILA 2 KLASEMAN YOGYAKARTA

2021 ◽  
Vol 4 (1) ◽  
pp. 12-31
Author(s):  
Alifia Intan Sekar Sari ◽  
Ihda A'yunil Khotimah
Keyword(s):  
Elementary Schools ◽  
Qualitative Data ◽  
Human Person ◽  
Information Resources ◽  
Service Systems ◽  
Learning Program ◽  
Recreation Areas ◽  
Qualitative Data Collection

ABSTRACTLibraries have an important role in the field of education, for research purposes, preservation of information resources and recreation areas. Libraries also have a role in increasing the intelligence and empowerment of the nation, as a human person who always wants to advance and the development of institutions that are increasingly experiencing intense competition. This study seeks to see the role of the library in improving the quality of elementary schools at SDIT Salsabila 2 Klaseman, both with regard to student achievement and the progress of the institution. The type of research used is descriptive qualitative, data collection is done by looking directly at the object of research (direct observation) interviews and documentation. The results of this study indicate that libraries have an important role in improving the quality of elementary schools such as the development of library facilities; there is a special room, a growing collection of books, modern service systems, air-conditioned room facilities, computers and LCD projectors are available and also supports children's achievements in winning several championships including in the PAI quiz competition and the MIPA OlympiadKeywords: Quality Improvement of Elementary Schools: The Role of Libraries

scholarly journals Systems Design Perspective of Healthcare Provision in Humanitarian Aid

2014 ◽  
Vol 7 (3) ◽  
Author(s):  
Ana Laura Santos ◽  
Linda S.G.L. Wauben
Keyword(s):  
Medical Equipment ◽  
Systems Design ◽  
Healthcare Provision ◽  
Emergency Relief ◽  
Systems Perspective ◽  
Product Service ◽  
And Performance ◽  
Relief Organizations ◽  
Product Service Systems

This study focuses on the role of Systems Design in addressing the challenges of healthcare provision by international emergency relief organizations in developing countries. More specifically the challenges related to the safety and performance of medical equipment that is transferred in the aftermath of a humanitarian crisis. The aim of this paper is to describe the transfer of medical equipment and its associated challenges from a systems perspective and to reflect on the value of Systems Design as an approach to humanitarian innovation, addressing the identified systemic challenges. The concepts of Human Factors and Ergonomics, and Product-Service Systems will be presented as valuable contributions to support designers in handling a larger degree of complexity throughout the design process and to support them to make informed choices regarding this particular context.

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