Sales price and service level on a dedicated online service platform: the dynamics under competing reference quality

2021 ◽  
pp. 107779
Author(s):  
Chao Liu ◽  
Qian Zhou ◽  
Jingyu Lv ◽  
Yi Jiang
Keyword(s):  
Service Level ◽  
Online Service ◽  
Service Platform ◽  
Sales Price ◽  
Reference Quality

scholarly journals Testando a relação nível de serviço versus preço por meio do Laboratório de Logística

2018 ◽  
Vol 17 (1) ◽  
pp. 175-196
Author(s):  
Marco Aurelio Carino Bouzada
Keyword(s):  
Performance Indicators ◽  
Research Question ◽  
Service Level ◽  
Experimental Results ◽  
Sale Price ◽  
Sales Price ◽  
Logistics Service ◽  
Business Game ◽  
The Impact ◽  
The Relationship

Resumo: Será que empresas que oferecem nível de serviço logístico mais elevado alcançam mesmo maiores receitas e incorrem em custos maiores, como prega a teoria? Nesta pesquisa teve-se como objetivo testar a relação entre nível de serviço, preço de venda e alguns indicadores de desempenho das empresas gerenciadas por participantes de um Jogo de Logística. Para testar a questão de pesquisa foram realizadas sete análises de correlação. O principal resultado foi a constatação do impacto do nível de serviço nos custos e na receita e do preço de venda na receita e no resultado total. Esses achados empíricos foram comparados às conclusões teóricas encontradas na literatura. Foi possível concluir que as discordâncias com a teoria não caracterizam, necessariamente, que os resultados experimentais estão refutando os teóricos, apenas indica que os participantes do Jogo não estão, de maneira geral, atendendo às sugestões da teoria.Palavras-chave: Jogos de Empresas. Logística. Laboratório de Logística. Nível de Serviço Logístico. Preço. Testing the relationship between service level and price through the Logistics Laboratory Abstract: Do companies that offer higher level of logistics service achieve higher revenues and have to deal with higher costs, as the theory says? This research aimed to test the relationship among service level, sales price and some performance indicators of companies managed by participants of a Logistics Business Game. To test the research question, seven correlation analyzes were performed. The main results were the verification of the impact of the service level on costs and revenue and the impact of the sale price on revenue and total result. These empirical findings were compared to the theoretical conclusions found in the literature. It was possible to conclude that the disagreements with theory do not imply that the experimental results are refuting the theoretical ones; they only indicate that the participants of the Game are not, in general, attending to the suggestions of the theory.Keywords: Business Games. Logistics. Logistics Laboratory. Logistical Service Level. Price.

scholarly journals Construction and Management of Micro-service Platform of Libraries in Universities and Colleges under the Circumstance of We-media

2019 ◽  
Vol 3 (2) ◽  
pp. 15
Author(s):  
Guojun Yu
Keyword(s):  
Service Level ◽  
University Libraries ◽  
Service Platform ◽  
Universities And Colleges ◽  
Technical Management ◽  
High Satisfaction ◽  
Depth Study

This paper focuses on the in-depth study of construction and management of micro-service platform of libraries in universities and colleges under the circumstance of we-media, which mainly elaborates several optimization measures through the problems existing in the construction of micro-service platform of university libraries, for example, enriching the content of micro-service platform, continuously improving the interactivity in the construction of micro-service platform, increasing publicity and improving the level of technical management, etc., thereby promoting the smooth construction of micro-service platform of libraries in universities and colleges, constantly improving the service level and ability of libraries in universities and colleges, and obtaining high satisfaction from readers.

Strategic Customer Recommendations in Online Service Platform

2020 ◽  
Author(s):  
Ailing Xu ◽  
Wei You ◽  
Xiang Zhong ◽  
Qiao-Chu He
Keyword(s):  
Online Service ◽  
Service Platform

scholarly journals PENGARUH PELAYANAN KOPERASI SETJEN DPR-RI TERHADAP KESEJAHTERAAN KARYAWAN PEGAWAI NEGERI SIPIL DPR-RI DI WISMA GRIYA SABHA DPR-RI.

2018 ◽  
Vol 1 (1) ◽  
pp. 49-67 ◽  
Author(s):  
Martina Safitri ◽  
Amelia Amelia
Keyword(s):  
House Of Representatives ◽  
Civil Servant ◽  
Service Level ◽  
Good Service ◽  
General Staff ◽  
Excellent Service ◽  
Reference Quality ◽  
General Secretariat ◽  
Descriptive Method

In the case of serving a person, the service has standardization to be run by employees in order to create a good influence, and the benchmark used in terms of service is as a reference quality of service to be provided or promised to customers or members. In accordance with the benchmark then the service must be created optimally and prime, which is the excellent service that is good service and even very good done by employees to customers or members. The purpose of this study is to determine the effect of cooperative service of the General Secretariat of the House of Representatives on the welfare of the employees of the DPR RI civil servants in Wisma Griya Sabha DPR RI. This research method using descriptive method. This research was conducted for 3 (Three) months, ie from May to July 2011. The research was conducted at Wisma Griya Sabha DPR-RI with address Jl. Raya Peak kp. Kebon Cau Kopo, Cisarua Sub-district, Bogor Regency. The population of this research is Employee of Civil Servant of DPR-RI at Wisma Griya Sabha DPR-RI Bogor Regency, which amounts to 30 people.             The result of the research shows that the service of the general staff of the secretariat of DPR-RI can be quite good with the percentage of 43.3%. Welfare of the secretariat general staff of DPR-RI get percentage of 4.60% which means bigger than the service level of the General Staff Cooperative of DPR-RI Secretariat Based on regression and correlation analysis it can be seen that there is a positive relationship between Service Cooperative Employees Secretariat General DPRI -RI Against Employees' Welfare Employees.

scholarly journals Different Dominant Models and Fairness Concern of E-Supply Chain

Complexity ◽  
2018 ◽  
Vol 2018 ◽  
pp. 1-13 ◽  
Author(s):  
Yuyan Wang ◽  
Zhaoqing Yu ◽  
Liang Shen ◽  
Yan Ge ◽  
Jing Li
Keyword(s):  
Supply Chain ◽  
Service Level ◽  
Sales Price ◽  
Optimal Decisions ◽  
Shopping Experience ◽  
Dominant Parties ◽  
Network Platform ◽  
Fairness Concern ◽  
Product Sales ◽  
The Impact

In this study, we examine the impact of the dominant enterprise’s fairness concern on decisions in e-supply chains. Considering that the network platform’s service level obviously influences product sales, an e-supply chain consisting of a single manufacturer and a single network platform is constructed. In this setting, four models of whether fairness concern is considered by the different dominant parties are investigated, and optimal decisions of the four models are compared and analyzed to study the impact of fairness concern. The findings show that when fairness concern is not taken into account, the profits when enterprises are dominating system are higher than when they are not dominating system. When fairness concern is considered, the dominant enterprise’s fairness concern is beneficial to increase the subordinate enterprise’s profit, but it will reduce its profit. And when the network platform dominates system and considers fairness concern, the sales price and the service level are the highest, indicating that consumers can get an enjoyable shopping experience. To sales price, it is negatively correlated with the fairness concern coefficient if manufacturer dominates the system, while it is positively correlated with the fairness concern coefficient if network platform dominates the system. Regardless of who has the fairness concern, fairness concern can improve the service level and increase consumer stickiness.

Optimization of an M/M/∞ Queueing System with Free Experience Service

2016 ◽  
Vol 33 (06) ◽  
pp. 1650051 ◽  
Author(s):  
Ying Shi ◽  
Xin Li ◽  
Ping Fan
Keyword(s):  
Service Provider ◽  
Service Providers ◽  
Service System ◽  
Service Level ◽  
Online Service ◽  
Typical Situation ◽  
Linear Partial Differential Equations ◽  
Service Rates ◽  
Benefits And Costs ◽  
Online Service Providers

It is a common practice for online service providers to offer free experience service to attract new clients. However, providing experience service requires resources, which may negatively impact current service level and lead to customer turnover. Therefore, providers need to trade off between consequent benefits and costs. We consider a free experience service system where each arriving customer can start his service immediately without waiting, which is a typical situation of many online service platforms. A queueing model with infinite number of servers is employed to study such a service system. The closed forms of the expected numbers of informed and uninformed customers in steady-state are derived by solving nonhomogeneous linear partial differential equations. After that, the expected profit of the service provider is generated and maximized by determining the optimal price and service rates. Our numerical results suggest that with the increase of the market share and the serving cost for the informed customers, the service provider should lay more emphasis on offering the regular service for the informed customers.

scholarly journals Construction of Online Service Platform for Chemical Biology Laboratory

Daxue Huaxue ◽  
2020 ◽  
Vol 0 (0) ◽  
pp. 2-0
Author(s):  
Yuqing Chen ◽  
Shaohua Zhuo ◽  
Yinuo Ning
Keyword(s):  
Chemical Biology ◽  
Online Service ◽  
Service Platform ◽  
Biology Laboratory
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