PENERAPAN PRINSIP TRANSPARANSI DALAM MEWUJUDKAN PELAYANAN PRIMA PADA DINAS PENANAMAN MODAL DAN PELAYANAN TERPADU SATU PINTU KOTA KENDARI

This study aims to determine and analyze the application of the principle of transparency and the implementation of excellent service at the Kendari City Investment and One Stop Integrated Service Office. This study uses a descriptive qualitative approach, data analysis uses interactive model analysis techniques consisting of data collection, data reduction, data presentation and conclusion drawing/verification. The results showed that the application of the principle of transparency at the Kendari City Investment Office and PTSP from the informative (informative) aspect of the agency was good enough in providing convenience to the public to obtain information either directly or indirectly about services in the field of investment and licensing, in terms of openness has been good enough in conveying information to the public openly, and is easily accessible through several channels of information delivery, on the other hand, the agency still needs to be more intense in explaining all service requirements both technical and administrative in a clear and easy to understand manner using the system. and simple language to the public, from the aspect of disclosure, it is still not optimal in informing the public of financial details and annual reports regarding revenue, financial management and assets of the organization. In terms of the implementation of excellent service in terms of the dimensions of service procedures, service costs, completion time, service products, infrastructure, the overall competence of service providers is good, with the Public Service Standards that have been standardized in 2018.

Erfolgreiche Wege zur Service Excellence

Excellent service does not just happen by itself. All over the world, best-in-class companies use concepts which have become established under the label of ‘service excellence’. The edited volume ‘Successful Paths to Service Excellence—Learning the 1 x 1 of Excellent Services from Service Champions’ is devoted to the question of how service excellence is implemented as well as experienced by and in successful companies. The structure of the book is based on the model of service excellence as anchored in the new ISO standard 23592. To this end, proven experts from a wide range of industries present best practices that demonstrate successful ways of implementing service excellence. With contributions by Dr. Ferri Abolhassan, Dr. Björn Becker, Sabine Börnsen, Philippe Clarinval, Svenja Daniel, Prof. Dr. Matthias Gouthier, Enrico Jensch, Juliane Köninger, Michael Moritz, Christian Polenz, Christopher Rastin, Carsten K. Rath, Matthias Raquet and Dr. Kristina Rodig.

URGENSI PERSONAL BRANDING BAGI PUSTAKAWAN DI ERA PANDEMI

As a result of the Covid-19 outbreak, libraries must change their habits and order in providing library services. Library services, which were initially carried out in person or on the spot, were turned into online services to facilitate and provide convenience for users and librarians. Librarians are expected to be more creative in creating new innovations in providing online services to users. Librarians must still be able to provide excellent service to users even with various existing limitations, both librarians, infrastructure, and library collections. In the midst of the limitations of excellent service, the librarian is the key to this excellent service. Librarians must have a brand. How the librarian shows brand personality, brand-ability, brand value, and has a stimulus that produces positive perceptions. The brand of personality to build is one that is friendly, cooperative, forgiving, understanding, and good on good terms with other people. Librarians must also hone their brand personality in terms of being systematic, careful, thorough, responsible, and disciplined. Librarians should also have less negative emotionality, so that they are relatively balanced, calm, steadfast, and feel safe. Librarians must be sociable, articulate, assertive, and open to new relationships. besides that the librarian must have a high, to listen to new ideas and change ideas. The brand of librarian abilities that must be built is solving problems systematically, being able to find and finding creative and original ideas, managing people, coordinating with other people or teamwork, regulating and controlling emotions, being able to draw decisions, under any conditions, have a service or service orientation, negotiate, have cognitive flexibility or are able to think spontaneously in response to adjusting to situational needs. The librarian's brand value that must be built is the value of integrity and leadership. In terms of integrity, librarians must value honesty in speaking and acting; be able to balance/be consistent between thoughts, words, and actions; fair in treating others; have a high dedication to the institution; can always be trusted in carrying out the mandate and carrying out daily tasks. In addition to leadership, librarians must build teamwork in order to generate new ideas, ideas, suggestions so that work goals can be implemented.

Pelayanan Prima pada Nasabah Lansia Di Bank 9 Jambi

Excellent service is the main thing that must always innovate in meeting customer needs. In the competitive banking world, direct contact with service is very important because customer satisfaction is a reflection of the quality of service. This study describes excellent service to the elderly who have several obstacles such as hearing loss, low education levels, communication barriers, which must receive special attention in service. The method in this study uses a descriptive qualitative type, then the results of the study show that excellent service has been implemented for the elderly with various strategies that have been implemented such as using regional languages for elderly customers who have problems understanding banking terms in transactions.

IMPLEMENTASI ETIKA BISNIS ISLAM DALAM PELAYANAN JASA

Every businessman must apply ethics properly. With the correct application of ethics, the business activities carried out will run correspondingly to the applicable religious rules. Ethics that must be considered in doing business include ethics with fellow entrepreneurs, employees, customers and the community. This research is a qualitative research that uses descriptive analysis, which describes all the data that the researcher collects, both from the results of observations, interviews and documentation during research at CV. HAZHA Banyuwangi about the implementation of Islamic business ethics in services. Based on the results of the study indicate that Islamic business ethics in CV. HAZHA has been applied in serving consumers. The ethics applied are correspondingly to what is taught in Islam. This can be seen from the existence of excellent service, the quality of the products marketed, always keeping promises in accordance with the agreement, determining prices evenly, the existence of activities in the form of worship and so on. Consumers get satisfactory goods and services, they are always polite and friendly in serving and listening to customer complaints. Supporting factors that affect the progress of CV. HAZHA is all parts, both internal and external parts. Internal parts are the cooperation of employees who support each other, quality goods and excellent service while the external part is customer loyalty. The inhibiting factors experienced by CV. HAZHA are a very short time gap between ordering, processing and delivery, because report card cover and certificate folders are only needed in certain months

Public Service in the Environment Sector in Indonesia

The Online Based Environmental Information System Program (SIMAS-LH Online) aims to realise excellent service through the ease of the community to get environmental data and facilitate business actors in reporting the implementation of the environment in Indonesia. This study aims to analyse and explain the application of bureaucratic reform from aspects of public service and its implication in Indonesia. This research was carried out within the Makassar City Government of the South Sulawesi Province. The type of analysis used is a case study. The data sources in this study are primary data. Primary data is data obtained by researchers directly, while secondary information is data collected by researchers from existing sources. The determination of informants is determined sequentially. Informants in this study amounted to seven people, consisting of four service users and three service providers. Data collection techniques are carried out by document study, observation, and interviews. The results of the study show that the community can also participate in providing services with information technology. The district does not have to come directly to the Environmental Management Service to submit the file to the complaint. At present, the community participates in giving advice and claims that have been carried out. The application of information technology has also created efficient services to be able to take advantage of information technology and positively support infrastructure.

PEMBENTUKAN BUDAYA PELAYANAN PRIMA PADA KADER KESEHATAN DI KELURAHAN JABUNGAN BANYUMANIK KOTA SEMARANG

ABSTRAKKader kesehatan desa merupakan warga yang tinggal di wilayah kerja kader yang bekerja secara sukarela sebagai penggerak program kesehatan. Menjadi kader kesehatan desa tentu banyak tantangannya, seperti tidak memiliki pengetahuan dasar pelayanan terhadap masyarakat, direndahkan ataupun dianggap galak. Berdasarkan data di lapangan menunjukkan bahwa pengetahuan dan keterampilan kader dalam melaksanakan tugas masih jauh dari harapan. Hal ini dillihat dari pelaksanaan kegiatan posyandu yang monoton dan tidak berkembang yang nantinya akan berdampak terhadap pelaksanaan program desa siaga. Kegiatan pengabdian masyarakat ini terdiri dari beberapa tahap meliputi tahap perencanaan, pelaksanaan dan evaluasi. Pembentukan pelayanan budaya prima pada kader kesehatan merupakan kegiatan untuk mempersiapkan kader kesehatan agar mau dan mampu berperan serta dalam mengembangkan program kesehatan di desanya. Kegiatan pengabmas dengan sasaran kader kesehatan di Kelurahan Jabungan menggunakan metode pelatihan yang diselenggarakan secara daring dengan memberikan dasar pengetahuan tentang pelayanan prima kepada masyarakat. Menyiasati keadaan wilayah Kota Semarang yang masih dilanda pandemi Covid, maka pengabmas dilaksanakan secara virtual menggunakan media zoom meeting. Luaran pengabdian masyarakat tentang Pembentukan Budaya Pelayanan Prima pada Kader Kesehatan di Kelurahan Jabungan Banyumanik Kota Semarang berupa peningkatan pemahaman dan keterampilan masyarakat, sertifikat dan Buku Saku Pelayanan Prima Bagi Kader Kesehatan Desa serta hasil pengabmas dijurnalkan di jurnal pengabdian masyarakat. Kata kunci: pelayanan prima; kader kesehatan. ABSTRACTVillage health cadres are residents who live in the working area of cadres and work voluntarily as drivers of health programs. There are many challenges for village health cadres, such as not having basic knowledge of community services, being humiliated, or being considered fierce. Based on field data, shows that the knowledge and skills of cadres in carrying out their duties are still far from expectations. It can be seen from the monotonous and undeveloped implementation of posyandu activities which will have an impact on the implementation of the standby village program. This community service activity consists of several phases including the planning, implementation, and evaluation phase. The establishment of excellent cultural services for health cadres is an activity to prepare health cadres to be willing and able to participate in developing health programs in their villages. Community service activities targeting health cadres in Jabungan Village use online training methods by providing a basic knowledge of excellent service to the community. Dealing with the condition of the Semarang City which is still hit by the Covid pandemic, the community service is carried out virtually using zoom meeting. Outcomes of community service regarding the Formation of Culture of Excellent Service for Health Cadres in Jabungan Village Banyumanik, Semarang City in the form of increasing community understanding and skills, certificates, and Excellent Service Pocket Books for Village Health Cadres and community service results are journalized in community service journals. Keywords: excellent service; health cardres.

Penerapan Good University Governance terhadap Kepuasan Mahasiswa dengan Excellent Service sebagai Variabel Moderasi

This study aims to determine the extent of the influence of the implementation of good university governance, excellent service in increasing student satisfaction at the Faculty of Economics and Business, Udayana University. Respondents were 100 people who were members of one of the student institutions within the Faculty of Economics and Business, Udayana University. The sampling method in this study used purposive sampling. The data analysis technique used is Moderated Regression Analysis (MRA). The results of the analysis show that there is a relationship between good university governance and student satisfaction. There is a relationship between excellent service and student satisfaction. Excellent service strengthens the influence of good university governance on student satisfaction. Keywords : Good University Governance; Excellent Service; Satisfaction.

Pengaruh Perbedaan Status Pegawai Terhadap Kinerja Pegawai di Kantor Kesejahteraan Rakyat Kabupaten Mandailing Natal

The current 4.0 revolution requires all lines to continue to transform in providing excellent service to the community. This is due to the development of science and increasingly sophisticated technology. Competition between fields is getting more challenging, including the government, highly highlighted for public consumption. All must be able to maintain the existence of their institutions to survive in the current 4.0 era. The purpose of this study was to examine the effect of differences in employee status on employee performance at the Office of the People's Welfare of Mandailing Natal Regency. This study is a quantitative study with a research population of fewer than 100 people, so all 30 employees were used as research samples. The data analysis technique used is a simple linear regression (t) test. After statistical tests were carried out, it was obtained that the employment status had a positive regression coefficient value of 36,053. The results of this positive coefficient value indicate that employment status has a positive effect on employee performance. All statements of employment status and performance variables have a value of 0.33, meaning that the performance indicators, namely, work quality, quantity, timeliness, effectiveness, and independence, are all good. Employees who have higher employment status will have better performance in service compared to non-status employees.

Analisis atribut kualitas jasa layanan terhadap kepuasan anggota pada KPRI "KOPPENDA" Kabupaten Sleman

Service quality can be relied upon as one of the competitive advantages in increasingly fierce business competition. Excellent service quality is proven to be able to create consumer loyalty, because excellent quality is often synonymous with customer satisfaction; and in the end, through customer satisfaction the company will gain long-term profits.The purpose of this research is to find out: (1) How is the level of member satisfaction with the service quality of KPRI "KOPPENDA" Kab. Klaten; (2) What is the most dominant variable in influencing the level of member satisfaction with the service quality of KPRI "KOPPENDA" Kab. Klaten.Based on the results of the study, it can be concluded that: (1) The level of member satisfaction with the service quality of KPRI "KOPPENDA" Kab. Klaten is low; (2) The most dominant variable in influencing the level of member satisfaction with the service quality of KPRI "KOPPENDA" Kab. Klaten is Reliability