A feasibility test model for new telecom service development using MCDM method: A case study of video telephone service in Korea

2009 ◽  
Vol 36 (3) ◽  
pp. 6375-6388 ◽  
Author(s):  
Yoonsoo Oh ◽  
Eui-ho Suh ◽  
Jongyi Hong ◽  
Hyunseok Hwang
Keyword(s):  
Service Development ◽  
Test Model ◽  
Telephone Service ◽  
Video Telephone ◽  
Telecom Service ◽  
Mcdm Method ◽  
Feasibility Test

scholarly journals Incremental and radical open service innovation

2018 ◽  
Vol 32 (2) ◽  
pp. 101-112 ◽  
Author(s):  
Per Myhren ◽  
Lars Witell ◽  
Anders Gustafsson ◽  
Heiko Gebauer
Keyword(s):  
Service Innovation ◽  
Group Development ◽  
Case Analysis ◽  
Team Development ◽  
Service Development ◽  
New Service Development ◽  
Content Type ◽  
Open Service ◽  
Cross Case Analysis

Purpose Open service innovation is an emergent new service development practice, where knowledge on how to organize development work is scarce. The purpose of the present research is to identify and describe relevant archetypes of open service innovation. The study views an archetype as an organizing template that includes the competence of participants, organizing co-creation among participants and ties between participants. In particular, the study’s interest lies in how open service innovation archetypes are used for incremental and radical service innovation. Design/methodology/approach For the research, a nested case study was performed, in which an industrial firm with nine open service innovation groups was identified. Forty-five interviews were conducted with participants. For each case, first a within-case analysis was performed, and how to perform open service innovation in practice was described. Then, a cross-case analysis identifying similarities and differences between the open service innovation groups was performed. On the basis of the cross-case analysis, three archetypes for open service innovation were identified. Findings The nested case study identified three archetypes for open service innovation: internal group development, satellite team development and rocket team development. This study shows that different archetypes are used for incremental and radical service innovation and that a firm can have multiple open service innovation groups using different archetypes. Practical implications This study provides suggestions on how firms can organize for open service innovation. The identified archetypes can guide managers to set up, develop or be part of open service innovation groups. Originality/value This paper uses open service innovation as a mid-range theory to extend existing research on new service development in networks or service ecosystems. In particular, it shows how open service innovation can be organized to develop both incremental and radical service innovations.

scholarly journals Contribution to the Assesment of Recreational Processes on Microregional Level (Case Study Hostomice Region)

Geografie ◽  
1995 ◽  
Vol 100 (1) ◽  
pp. 16-24
Author(s):  
Jiří Vágner
Keyword(s):  
Small Region ◽  
Service Development ◽  
General Development

The article presents an attempt at analysis of recreational behaviour in a small region in the southwestern hinterland of Prague. Some ideas about possibilities of recreational and service development in the region and its centre are outlined, tightly connected with problems of general development of the whole territory.

Egyptian Electronic Government

2013 ◽  
pp. 328-341
Author(s):  
H. S. Hassan ◽  
A. A. M. Abdelkader
Keyword(s):  
Organisational Culture ◽  
Electronic Government ◽  
Primary Data ◽  
Service Development ◽  
Structured Interviews ◽  
Government Program ◽  
Main Driver ◽  
Administrative Development ◽  
Service Projects

Many developing countries’ governments have invested heavily in increasing the number of e-government projects. However, there is a lack of clear case material, which describes the potentialities and consequence experienced by governments trying to manage with this change. The Ministry of State for Administrative Development (MSAD) is the organization responsible for the e-Government program in Egypt since early 2004. This paper presents the findings of the CRM case study, one of the e-service projects led by MSAD. Semi-structured interviews have been used as primary data collection techniques. The findings of the study reveal that the main driver to the success of the project is changing the organisational culture and thinking. It is noticed there is an influence of the project on citizens’ encouragement for public participation as it was able to increase their satisfaction levels. Also, the findings emphasised the problems that face the overall e-government program in Egypt. They also explain the relationships among those identified problems of governmental e-service development.

Using Virtual Communities to Involve Users in E-Service Development

2011 ◽  
pp. 61-75
Author(s):  
Eva Söderström ◽  
Jesper Holgersson
Keyword(s):  
Virtual Communities ◽  
User Participation ◽  
Internet Technology ◽  
Service Development ◽  
End User ◽  
Major Player ◽  
Internet Presence ◽  
Major Trend ◽  
Travel Industry

Thriving in the Internet era requires both Internet presence and careful development of the e-services provided using this technology. However, one major problem is how to involve the end users of the e-service(s), something which is necessary if the e-services are to be useful and sustainable. This chapter presents a case study on the e-service development process using a major player in the travel industry as the case. The main focus is on how new technological advancements and phenomena, primarily virtual communities, can be used as a main source of end user requirements. Virtual communities are both of strategic and practical relevance and even cause a need to redefine the term “user participation.” E-services constitute a major trend for private as well as public organizations and should address Internet technology advancements when being developed.

Traditional Access to the Library via Telephone Service: A Case Study

2019 ◽  
pp. 149-166
Author(s):  
Tammy Nickelson Dearie ◽  
Alice J. Perez
Keyword(s):  
Telephone Service

Egyptian Electronic Government

2011 ◽  
Vol 2 (4) ◽  
pp. 54-66 ◽  
Author(s):  
H. S. Hassan ◽  
A. A. M. Abdelkader
Keyword(s):  
Organisational Culture ◽  
Electronic Government ◽  
Primary Data ◽  
Service Development ◽  
Structured Interviews ◽  
Government Program ◽  
Main Driver ◽  
Administrative Development ◽  
Service Projects

Many developing countries’ governments have invested heavily in increasing the number of e-government projects. However, there is a lack of clear case material, which describes the potentialities and consequence experienced by governments trying to manage with this change. The Ministry of State for Administrative Development (MSAD) is the organization responsible for the e-Government program in Egypt since early 2004. This paper presents the findings of the CRM case study, one of the e-service projects led by MSAD. Semi-structured interviews have been used as primary data collection techniques. The findings of the study reveal that the main driver to the success of the project is changing the organisational culture and thinking. It is noticed there is an influence of the project on citizens’ encouragement for public participation as it was able to increase their satisfaction levels. Also, the findings emphasised the problems that face the overall e-government program in Egypt. They also explain the relationships among those identified problems of governmental e-service development.

scholarly journals An innovative price plan monitoring and advisory system: A case study of mobile telecom service in Thailand

2014 ◽  
Vol 3 (2) ◽  
pp. 187-196 ◽  
Author(s):  
Manarach Amornrattanapaichit ◽  
Natcha Thawesaengskulthai
Keyword(s):  
Advisory System ◽  
System A ◽  
Telecom Service ◽  
Mobile Telecom

A Process Model and Data Mining to Support Designing Families of Services

2007 ◽  
Author(s):  
Seung Ki Moon ◽  
Timothy W. Simpson ◽  
Soundar R. T. Kumara
Keyword(s):  
Data Mining ◽  
Process Model ◽  
Process Analysis ◽  
Product Family ◽  
Cost Effective ◽  
Service Development ◽  
Product Family Design ◽  
New Service Development ◽  
Recent Trends

Product family design is a cost-effective way to achieve mass customization by allowing highly differentiated products to be developed from a common platform while targeting individual products to distinct market segments. Recent trends seek to apply and extend principles from product family design to new service development. In this paper, we extend concepts from platform-based product family design to create a novel methodology for module-based service family design. The new methodology helps identify a service platform along with variant and unique modules in a service family by integrating service-based process analysis, ontologies, and data mining. A function-process matrix and a service process model are investigated to define the relationships between the service functions and the service processes offered as part of a service. An ontology is used to represent the relationships between functional hierarchies in a service. Fuzzy clustering is employed to partition service processes into subsets for identifying modules in a given service family. The clustering result identifies the platform and its modules using a platform level membership function. We apply the proposed methodology to determine a new platform using a case study involving a family of banking services.

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