A systematic review for the determination and classification of the CRM critical success factors supporting with their metrics

The purpose of this paper is to obtain a set of critical success factors (CSFs) for selecting building contractors in Qatar to help investors effectively and efficiently build their houses. First, a systematic review of the previous research was carried out to capture the 20 most frequently occurring CSFs for constructing houses. Then, a survey was distributed to 280 investors to determine their perceptions of the importance of CSFs. The survey was evaluated using Pareto analysis and the analytical hierarchy process (AHP) to determine which CSFs are most relevant to investors when building houses. The contribution of this study to the current knowledge is studying the investor’s behavior by considering frequency, cost, and time components simultaneously to capture the most significant Critical Success Factors (CSFs) in selecting building contractors. The strategy developed by this study provides a ready set of criteria that can be used by investors and local authorities in qualifying building contractors.

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Success Factors and Benefits of Six Sigma Implementation in Hospitals: A Systematic Review

Business and Management Studies ◽

10.11114/bms.v5i3.4245 ◽

2019 ◽

Vol 1 (2) ◽

pp. 1 ◽

Cited By ~ 2

Author(s):

Rashid M. Alhamali

Keyword(s):

Systematic Review ◽

Quality Of Service ◽

Six Sigma ◽

Critical Success Factors ◽

Success Factors ◽

Data Sources ◽

Critical Factors ◽

Technical Aspects ◽

Critical Success

This review explores critical success factors of Six Sigma implementation in hospitals and identifies the benefits. Data sources and Methodology: Prior studies on Six Sigma (SS) totaling 100 were selected from more than 100 journals. These studies came from numerous databases and are classified based on the year of publication. Journal names with corresponding number of papers selected are reported. The review reveals 25 critical success factors (CSF) necessary in the implementation of Six Sigma, encompassing numerous aspects of an organization such as managerial, statistical, and technical aspects. Twenty benefits derived from SS’s implementation are identified, including various improvements in terms of the organizations’ processes, financial performance, and quality of service. The success of Six Sigma implementation depends on several critical factors, some of which are best considered before its introduction, while others must be addressed during the process itself. Other factors are external and should be considered during and after its implementation. Not all Six Sigma initiatives are successful nor result in great benefits. Therefore, organizations must analyze their need for Six Sigma projects and base their decisions on the availability/presence of the CSF. Organizations, including hospitals, can gain numerous benefits from Six Sigma implementation but must first evaluate Six Sigma’s introduction and implementation against their abilities to achieve desired outcomes.

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Servitization Implementation in Manufacturing Organizations - A Systematic Review to Identify Obstacles and Critical Success Factors

International Journal for Research in Applied Science and Engineering Technology ◽

10.22214/ijraset.2020.5135 ◽

2020 ◽

Vol 8 (5) ◽

pp. 851-865

Author(s):

Alok Tewari

Keyword(s):

Systematic Review ◽

Critical Success Factors ◽

Success Factors ◽

Critical Success ◽

Manufacturing Organizations

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Systematic review of critical success factors of E-government: Definition and realization

2017 International Conference on Sustainable Information Engineering and Technology (SIET) ◽

10.1109/siet.2017.8304133 ◽

2017 ◽

Cited By ~ 3

Author(s):

Ruci Meiyanti ◽

Muhammad Misbah ◽

Darmawan Napitupulu ◽

Raisiffah Kunthi ◽

Tashia Indah Nastiti ◽

...

Keyword(s):

Systematic Review ◽

Critical Success Factors ◽

Success Factors ◽

Critical Success

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Towards an identification and classification of critical success factors in UK hotels Plc

International Journal of Hospitality Management ◽

10.1016/0278-4319(96)00014-x ◽

1996 ◽

Vol 15 (2) ◽

pp. 113-135 ◽

Cited By ~ 55

Author(s):

Bob Brotherton ◽

Jane Shaw

Keyword(s):

Critical Success Factors ◽

Success Factors ◽

Critical Success

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Driving the Transition to a Circular Economic Model: A Systematic Review on Drivers and Critical Success Factors in Circular Economy

Sustainability ◽

10.3390/su122410672 ◽

2020 ◽

Vol 12 (24) ◽

pp. 10672

Author(s):

Davide Aloini ◽

Riccardo Dulmin ◽

Valeria Mininno ◽

Alessandro Stefanini ◽

Pierluigi Zerbino

Keyword(s):

Circular Economy ◽

Critical Success Factors ◽

Success Factors ◽

Scientific Literature ◽

Scientific Work ◽

Intergovernmental Organizations ◽

Business Organizations ◽

Policy Makers ◽

Critical Success

The circular economy (CE) is arising as a novel economic system that is restorative by design. In light of its capability to boost sustainable economic development and to cope with environmental challenges, it has recently attracted increasing attention from academics, practitioners, policymakers, and intergovernmental organizations. Despite the wide speculation on this issue, the scientific literature lacks a wide-ranging, systematic, and updated identification and classification of the main drivers and Critical Success Factors of CE initiatives, which appears increasingly necessary to facilitate future scientific work, practical implementations, and policy guidelines. With this aim, this paper develops a systematic literature review by starting with over 400 manuscripts. A final set of 55 selected papers was selected for singling out and classifying drivers and Critical Success Factors in the CE context. The results may provide clear indications for further research, may help business organizations in evaluating CE initiatives, and may guide policy makers in developing and refining CE normative frameworks.

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