Product-Service Systems: A customer engagement perspective in the fashion industry

2022 ◽  
pp. 130394
Author(s):  
Fatima Khitous ◽  
Andrea Urbinati ◽  
Katrien Verleye
Keyword(s):  
Service Systems ◽  
Customer Engagement ◽  
Fashion Industry ◽  
Product Service ◽  
Product Service Systems

scholarly journals The Role of Human Resource Management (HRM) for the Implementation of Sustainable Product-Service Systems (PSS)—An Analysis of Fashion Retailers

2018 ◽  
Vol 10 (7) ◽  
pp. 2518 ◽  
Author(s):  
Marcus Adam
Keyword(s):  
Resource Management ◽  
Human Resource Management ◽  
Human Resource ◽  
Structural Changes ◽  
Service Systems ◽  
Fashion Industry ◽  
Departure Point ◽  
Product Service ◽  
Product Service Systems

Implementation of product-service systems (PSS) requires structural changes in the way that business in manufacturing industries is traditionally conducted. Literature frequently mentions the importance of human resource management (HRM), since people are involved in the entire process of PSS development and employees are the primary link to customers. However, to this day, no study has provided empirical evidence whether and in what way HRM of firms that implement PSS differs from HRM of firms that solely run a traditional manufacturing-based business model. The aim of this study is to contribute to closing this gap by investigating the particular HR components of manufacturing firms that implement PSS and compare it with the HRM of firms that do not. The context of this study is the fashion industry, which is an ideal setting since it is a mature and highly competitive industry that is well-documented for causing significant environmental impact. PSS present a promising opportunity for fashion firms to differentiate and mitigate the industry’s ecological footprint. Analysis of variance (ANOVA) was conducted to analyze data of 102 international fashion firms. Findings reveal a significant higher focus on nearly the entire spectrum of HRM components of firms that implement PSS compared with firms that do not. Empirical findings and their interpretation are utilized to propose a general framework of the role of HRM for PSS implementation. This serves as a departure point for both scholars and practitioners for further research, and fosters the understanding of the role of HRM for managing PSS implementation.

scholarly journals Changing the Rules of the Game: Sustainable Product Service Systems and Manufacturing in the Fashion Industry

2019 ◽  
Author(s):  
Noël Palomo-Lovinski ◽  
Steven Faerm
Keyword(s):  
Service Systems ◽  
Fashion Industry ◽  
Product Service ◽  
Sustainable Product ◽  
Product Service Systems ◽  
Rules Of The Game

La industria de la moda se basa en una época pasada en la que el tiempo era lineal y el lugar específico. Esta falta de relevancia da como resultado una producción global de vestimenta que es cada vez más ineficiente y destructiva. Las prácticas nocivas de la industria de fabricación de moda no son permisibles en una época que tiene la capacidad de conocimiento y las innovaciones tecnológicas para evitar el daño ambiental y las desigualdades humanas. Las prácticas de fabricación perjudiciales realizadas en los países en desarrollo contribuyen a que la industria siga bajo un escrutinio continuo, pero la intensificación de las expectativas de una entrega rápida está en la raíz de estas prácticas dañinas. Existe un reconocimiento tácito entre los expertos de la industria de la moda, donde los ejemplos históricos de fabricación y comercio en los Estados Unidos no satisfacen las demandas de una sociedad acostumbrada al acceso instantáneo, el cambio constante y los precios bajos. Estos modelos más lentos y tradicionales de fabricación y comercio complicarán cada vez más la rentabilidad en el mercado contemporáneo y ambiental, haciendo que los problemas sociales continúen. Por lo tanto, la industria de la moda está en un estado de cambio. Simultáneamente, deben disminuir las prácticas destructivas dentro del ciclo de vida de la vestimenta sin dejar de ser financieramente sostenible. Esta relación binaria provoca preguntas clave que pueden ayudar a dirigir la industria hacia un futuro mejor. ¿Cuáles son las posibilidades de la fabricación de ropa nacional que utiliza métodos de producción innovadores, tecnología de comunicación y sistemas de servicio que, a su vez, fomentan prácticas holísticas y sostenibles? ¿Cuáles son las posibilidades y las necesidades de los diseñadores que desean aprovechar al máximo una relación en crecimiento entre consumidores y diseñadores? En este estudio, se presta especial atención a los nuevos sistemas de producción y distribución que cambiarán el papel de los diseñadores de moda para el futuro.

scholarly journals Product-Service Systems and Sustainability: Analysing the Environmental Impacts of Rental Clothing

2021 ◽  
Vol 13 (4) ◽  
pp. 2118
Author(s):  
Emma Johnson ◽  
Andrius Plepys
Keyword(s):  
Environmental Impacts ◽  
Business Models ◽  
Service Systems ◽  
Environmental Benefits ◽  
Fast Fashion ◽  
Product Service ◽  
Potential Impact ◽  
Environmental Savings ◽  
Product Service Systems

Business models like product-service systems (PSSs) often recognise different sustainability goals and are seen as solutions for the impacts of consumption and fast fashion, but there is a lack of evidence supporting the environmental claims of such business models for clothing. The research aimed to understand if rental clothing business models such as PSSs have the environmental benefits often purported by quantifying the environmental impacts of rental formal dresses in a life-cycle assessment (LCA) in a case study in Stockholm, Sweden. The effects of varying consumer behaviour on the potential impact of a PSS vs. linear business model are explored through three functional units and 14 consumption scenarios. How users decide to engage with clothing PSSs dictates the environmental savings potential that a PSS can have, as shown in how many times consumers wear garments, how they use rental to substitute their purchasing or use needs, as well as how consumers travel to rental store locations.

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