“I appreciate u not being a total prick …”: Oppositional stancetaking, impoliteness and relational work in adversarial Twitter interactions

2021 ◽  
Vol 185 ◽  
pp. 40-53
Author(s):  
Camilla Vásquez
Keyword(s):  
2018 ◽  
Vol 14 (2) ◽  
pp. 97-107 ◽  
Author(s):  
Staci Defibaugh

Small talk in medical visits has received ample attention; however, small talk that occurs at the close of a medical visit has not been explored. Small talk, with its focus on relational work, is an important aspect of medical care, particularly so considering the current focus in the US on the patient-centered approach and the desire to construct positive provider– patient relationships, which have been shown to contribute to higher patient satisfaction and better health outcomes. Therefore, even small talk that is unrelated to the transactional aspect of the medical visit in fact serves an important function. In this article, I analyze small talk exchanges between nurse practitioners (NPs) and their patients which occur after the transactional work of the visit is completed. I focus on two exchanges which highlight different interactional goals. I argue that these examples illustrate a willingness on the part of all participants to extend the visit solely for the purpose of constructing positive provider–patient relationships. Furthermore, because exchanges occur after the ‘work’ of the visit has been completed, they have the potential to construct positive relationships that extend beyond the individual visit.


2020 ◽  
Vol 0 (0) ◽  
Author(s):  
Yanwei Hu

AbstractRecent developments of politeness research mainly consist of the study of politeness within a broader framework of relationship or relating and the re-conceptualization of politeness as an evaluative judgement made by participants on the basis of norms and expectations. This article hopes to contribute to the study of relating by probing into the normative basis of relational work. Addressing the relational aspect of communication, Habermas’ (1979) concept of normative rightness claim highlights the normative commitment of the speaker in doing (more than judging) relational work, which has been obscured by the focus on (hearers’) judgements in current research on relational work. Habermas’ concept brings into focus the fact that participants in interaction can define and redefine their relationship through contesting the other’s normative rightness claim or the normative background thereby evoked. This dynamic process of negotiating relationships through negotiating norms can be further explicated by drawing on Culpeper’s (2008) and Kádár and Haugh’s (2013) differentiations of norms. The article explores the usefulness of such differentiations by analyzing different cases of norm variation which can be seen to underlie relational work dispute.


2021 ◽  
pp. 095001702110217
Author(s):  
Sharon S Oselin ◽  
Katie Hail-Jares

Establishing regular customers is an integral aspect of any service industry since they can increase profits and referrals. Most research on regulars within sex work focuses on indoor, high-end workers, who cultivate them through relational work practices. Yet very little is known about whether street-based sex workers employ these same tactics or even seek out regulars. This article draws upon interviews with 36 street-based sex workers in Washington, DC, USA. Sex workers dedicate considerable time and effort in order to retain regulars via relational work, noting such customers offer greater economic stability and fewer risks. Relational work also has disadvantages, exacerbated by the illicit and illegal nature of this work. Street-based sex workers navigate boundary setting and slippage as a part of retaining or rejecting regular clients. These findings have implications for policies that can reduce harms for sex workers and enhance their protections.


2019 ◽  
Vol 121 (6) ◽  
pp. 1-32
Author(s):  
Thomas M. Philip

Background A significant body of scholarship has highlighted the importance of improvisation in teaching, particularly the interactional and responsive creativity that is required for teachers to co-construct meaning with students. However, recent efforts inside and outside university-based teacher education have pushed against novice teacher learning through improvisation, preferring to focus on the “practicing” of identifiable components or discrete techniques of teaching. Purpose Based on an expansive view of practice, I argue that improvisation is inextricably connected to practice and illustrate that the marginalization of improvisation limits opportunities for novice teachers to learn the relational aspects of teaching. I develop the concept of principled improvisation: improvisation that is purposefully oriented toward justice and that accentuates each moment of teaching as political, ethical, and consequential. I describe the design of a learning environment for preservice teachers that was organized around principled improvisation and demonstrate its unique affordances for particular forms of novice teacher learning. Research Design Based on a close reading of novice teachers’ weekly reflections and audio recordings and field notes from the whole-class discussions, I highlight five examples of practice guided by principled improvisation that span a diversity of participants, contexts, and scale. These illustrative cases are not meant to systematically characterize all instances of practice guided by principled improvisation in the course; rather, they are meant to be invitations to grapple with new pedagogical and learning possibilities (and limitations) that emerge when teacher education is organized around principled improvisation. In particular, I explore how learning to listen played prominently in teacher practice guided by principled improvisation and examine how the opportunity to narrate, re-narrate, and re-envision experiences allowed novice teachers to learn and collectively build place-relevant theory. Conclusions The opportunities to learn to recognize emotion, listen, see race in place, consider political expression, and make sense of power across scales were significant aspects of the relational work of teachers that were learned by organizing novice teacher learning around principled improvisation. These forms of learning could not have taken place if the experiences of the novice teacher were only organized around the rehearsal of components of teaching. It required teaching in a complex space that connects self and interactions in place to larger structures and ideologies in society.


2015 ◽  
Vol 26 (2) ◽  
pp. 259-276 ◽  
Author(s):  
Charlotte Cloutier ◽  
Jean-Louis Denis ◽  
Ann Langley ◽  
Lise Lamothe

This article draws on recent developments in institutional theory to better understand the managerial efforts implicated in the implementation of government-led reforms in public sector services. Based on a longitudinal study of a massive reform effort aimed at transforming the province of Quebec’s publicly-funded healthcare system, the article applies the notion of institutional work to understand how managers responsible for newly formed healthcare organizations defined and carried out their individual missions while simultaneously clarifying and operationalizing the government’s reform mandate. We identify and describe the properties of four types of work implicated in this process and suggest that structural work, conceptual work, and operational work need to be underpinned by relational work to offer chances for successful policy reform. By showing the specific processes whereby top-down reform initiatives are taken up by managers and hybridized with existing institutionalized forms and practices, this article helps us better understand both the importance of managerial agency in enacting reform, and the dynamics that lead to policy slippage in complex reform contexts.


2018 ◽  
Vol 62 (4) ◽  
pp. 3-17
Author(s):  
Erika Andersson Cederholm

This article focuses on the negotiated distinction between commercial and non-commercial spheres of life through the phenomenon of lifestyle entrepreneurship. Lifestyle entrepreneurship is a concept used for a form of self-employment, based on the business owner’s own hobby or lifestyle. The article is based on a study of lifestyle enterprising in the tourism and hospitality industries in southern Sweden. The study comprises ethnographic interviews, field observations, and go-alongs with owners of small businesses that can be described as commercial homes, such as bed & breakfast and farm stay. The article uses the context of lifestyle entrepreneurs to theorize and discuss the dynamics of blurring and/or marking the distinction between personal and commercial relations. The theoretical point of departure is the notion of relational work in combination with the notion of sociological ambivalence. By combining these two strands of literature it is argued that the business owners’ narrative practices sustain ambiguity and blurred boundaries, rather than draw lines, between commercial and non-commercial spheres. It is also argued that lifestyle-oriented work identity constructs a friendship-oriented form of service encounter, reinforced by a market where emotional closeness emerges as an experience product.


2021 ◽  
Author(s):  
Michiko Kaneyasu

Abstract This paper investigates multimodal strategies for balancing formality and informality online. The analysis of 300 comment-reply interactions on a recipe sharing site in Japan demonstrates that writers tend to avoid being overly formal or informal in their messages. For example, most comments and replies are written in polite forms but many incorporate some plain forms and colloquial expressions. Linguistic features, however, are not the only way through which the writers manage an appropriate level of formality and informality. The study examines the role of kaomoji or Japanese-style emoticons for socio-relational work online. Some kaomoji function locally as cues for interpreting the sentences featuring kaomoji. All kaomoji, including those with local functions, work to enhance the social presence of the writers on the screen via pictographic gaze and gestures, which increases the perception of intimate rapport. The findings underscore the importance of a multimodal perspective in examining how people handle social relationships online.


Author(s):  
Carmen Santamaría-García

Technology-enhanced language learning (TELL) is moving ahead from the use of technology in language labs to the possibilities offered by technology in setting up new ways of communication and interactivity. The effectiveness of teaching seems to depend more on teachers' ability to motivate students by connecting to their interests and catering for different intelligences. Teachers' creativity and empathy with them will constitute essential skills for the design of tasks and projects that connect with digital native students' interests. Consideration of cultural aspects will be of essential importance in our globalized world, as learning a language must always take into account cultural variables. The objective of this chapter is to review the challenges that technology and interculturality pose to foreign language teachers and note some of the possible solutions that may facilitate efficient teaching. Politeness theory will be discussed as a theoretical framework providing resources for building social identity and doing relational work with different cultures.


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