Expanding the crisis planning function: Introducing elements of risk communication to crisis communication practice

1998 ◽  
Vol 24 (3) ◽  
pp. 387-400 ◽  
Author(s):  
David E. Williams ◽  
Bolanle A. Olaniran
Keyword(s):  
Risk Communication ◽  
Crisis Communication ◽  
Crisis Planning ◽  
Communication Practice ◽  
Planning Function

scholarly journals Crisis Communication Preparedness Practices Among U.S. Charitable Organizations: Results From a National Survey

SAGE Open ◽  
2021 ◽  
Vol 11 (2) ◽  
pp. 215824402110145
Author(s):  
Ryan P. Fuller ◽  
Antonio La Sala
Keyword(s):  
Nonprofit Organizations ◽  
Crisis Management ◽  
Crisis Communication ◽  
Online Survey ◽  
Word Of Mouth ◽  
Negative Word ◽  
Organizational Crisis ◽  
Crisis Planning ◽  
Charitable Organizations ◽  
Major Stakeholder

Organizations should prepare for crises, through identifying crisis concerns, having written crisis communication plans, and designating teams for crisis planning and response, for example. Nonprofit organizations, which represent an important sector of U.S. society, are no different in needing to prepare, but to date, a review of their crisis communication preparedness is lacking. Therefore, a national online survey of 2,005 U.S. charitable organizations was administered to determine nonprofit organizations’ adoption of an anticipatory perspective of crisis management. The anticipatory perspective shifts the organization’s focus from reaction to crises to anticipation of them. According to the survey, 75% of organizations reported at least one organizational crisis in the 24 months prior to taking the survey (circa 2017–2019). Loss of a major stakeholder was the most common organizational crisis that had occurred and the greatest future concern. Most nonprofits (97.5%) reported implementing some crisis communication preparedness tactics. Importantly, charitable organizations can enact communication preparedness tactics without significantly detracting from program delivery. Moreover, given the general concerns within the sector, nonprofit organizations should prepare specifically for loss of a major stakeholder and technologically created crises such as data breaches and negative word of mouth on social media.

scholarly journals Risk Communication of Chili Farmers, Case of Genteng Village Farmers, Sumedang District, West Java

2019 ◽  
Vol 8 (2S9) ◽  
pp. 219-222
Keyword(s):  
Risk Communication ◽  
Systematic Risk ◽  
West Java ◽  
Communication Practice ◽  
Communication Approach

This paper aims at identifying the communication approach needed for chili farmers in an effort to minimize the risk of chili farming, using the case of farmers in Genteng Village, West Java Province, Indonesia. Departing from the issue of the importance of increasing the capacity of chili farmers to reduce their agricultural risks, this paper intends to elaborate qualitatively on main issues in risk of chili cultivation that are information that is an orientation for understanding the risks of chili farmers; and risk communication practice among chili farmers. The main finding of this research is chilli farmers in Genteng Village, Sumedang Regency have tried to overcome various risks in their agricultural businesses, through efforts to understand all risks in chili farming. Information about the risks of chili farming flows between farmers, groups and extension institutions. There has been communication with various parties and manage those risks in groups. Nevertheless, a systematic risk communication did not exist that hinder farmers to effectively address the risk in chili farming.

scholarly journals Crisis communication and ethics: the role of public relations

2018 ◽  
Vol 39 (1) ◽  
pp. 43-52 ◽  
Author(s):  
Yan Jin ◽  
Augustine Pang ◽  
Joshua Smith
Keyword(s):  
Public Relations ◽  
Crisis Communication ◽  
Government Regulation ◽  
Top Management ◽  
Philosophical Argument ◽  
Content Type ◽  
Communication Practice ◽  
Moral Philosophies ◽  
Business Environments

Purpose The purpose of this paper is to explore the veracity of the contingency model of ethical crisis communication by examining the factors of influence in a time of crisis including what constitutes ethics in a time of crisis; the role of public relations (PR) practitioners as the “moral conscience” of an organization and perceptions of the PR’ role within top management. Design/methodology/approach In-depth interviews were conducted among ten senior PR managers with crisis communication experience in North America. Findings This research identifies and investigates six ethical variables – the nature of the crisis, the role of top management, the activism of stakeholders, government regulation/intervention, the diversity of cultures and the exposure to external business environments – and their potential influences on an organization’s communication practices. Research limitations/implications The qualitative approach does not produce generalizable results. In addition, the authors could have interviewed more people, although the authors have reached information saturation in analyzing the interview data based on the ten interviews conducted. Practical implications Insights from this exploratory study contribute to answering the “how” questions with empirical data that enhance the clarity on the roadmap of ethical factors in crisis communication practice. Originality/value Unlike other conceptual work that explores moral philosophies in ethics, this study aims to offer a practical approach – rather than a philosophical argument and persuasion – that is rooted in the practitioner’s world.

scholarly journals Current views on risk communication and their implications for crisis and reputation management

2001 ◽  
Vol 2 (3) ◽  
pp. 236-246 ◽  
Author(s):  
Jan M. Gutteling
Keyword(s):  
Risk Communication ◽  
Crisis Communication ◽  
Communication Process ◽  
Reputation Management ◽  
Democratic Process ◽  
Top Down ◽  
New Thinking ◽  
Emergency Measures

Organizations prepare for crisis communication by designing, implementing, and evaluating procedures, scenarios, and emergency measures. In addition to crisis communication, risk communication is a concern for many organizations as well. Risk communication is viewed as an interactive, multi-actor democratic process. Traditionally, risk communication is seen as a linear, top-down, elitist, expert-to-public approach. In this paper, the relation between crisis communication and risk communication is described. In addition, a model is presented based on the notion that crisis communication should be proactive, and focusing on the management of the relation between the organization and its relevant stakeholders or the organization’s reputation. The new thinking on the risk communication process is essential for an organization’s crisis and reputation management.

scholarly journals Editor’s Essay: Moving beyond Western Corporate Perspectives: On the Need to Increase the Diversity of Risk and Crisis Communication Research

2021 ◽  
Vol 4 ◽  
pp. 165-176
Author(s):  
Audra Diers-Lawson ◽  
Florian Meißner
Keyword(s):  
Risk Communication ◽  
Crisis Communication ◽  
Cross Cultural ◽  
Global Environment ◽  
Communication Research ◽  
Significant Growth ◽  
The Past ◽  
Organizational Crises ◽  
The U.S ◽  
Blind Spots

The field of crisis and risk communication research has experienced significant growth and increasing institutionalization in the past decades. However, there are still geographic and perspective blind spots. Up to date, by far the most research focuses on the U.S.; non-Western perspectives remain marginal. Moreover, the focus on organizational crises still clearly dominates. We therefore call for more research better reflecting the global environment and diverse crisis and risk contexts in which our field can make contributions. This argument is supported by the current pandemic mandating cross-cultural and multi-perspective approaches.

scholarly journals Editor’s Essay: The Multi-Disciplinary and Diverse Field of Crisis and Risk Communication Research

2021 ◽  
Vol 4 (3) ◽  
pp. 439-450
Author(s):  
Audra Diers-Lawson ◽  
Florian Meissner
Keyword(s):  
Public Health ◽  
Public Relations ◽  
Risk Communication ◽  
Political Science ◽  
Public Interest ◽  
Crisis Communication ◽  
Communication Research ◽  
The Public ◽  
Diverse Field ◽  
Common Perception

The field of crisis and risk communication research has always been multidisciplinary bringing together researchers from many fields like business, public relations, political science, sociology, psychology, journalism, tourism, and public health. However, there is often a common perception outside the fields of crisis communication that is a corporate discipline focused mostly on helping organizations manage their reputations. As the pieces in this issue demonstrate, our field serves the public interest in many ways and is a growing global field of study.

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