scholarly journals THE RESEARCH DOMAIN OF PRODUCT-SERVICE SYSTEMS AND VOICE OF THE CUSTOMER: A SYSTEMATIC MAPPING

2021 ◽  
Vol 1 ◽  
pp. 3101-3110
Author(s):  
Carl Nils Konrad Toller ◽  
Marco Bertoni
Keyword(s):  
Research Area ◽  
Service Systems ◽  
Future Research ◽  
Systematic Mapping ◽  
Progressive Development ◽  
Development Cycle ◽  
Product Service ◽  
Product Service Systems ◽  
Research Domain ◽  
Voice Of The Customer

AbstractProduct-Service Systems (PSS) have emerged as a key concept to meet the societal and market trends of increasing customer needs through the entire life-cycle. Unfortunately, several companies are struggling with getting revenues from service investments and translating 'real needs' to design improvements. The demand of the designer to go beyond the Voice of the Customer (VoC) is evident. This paper aims to map the interventions proposed by research in the area of PSS and VoC. Using a systematic mapping approach, the research domain was analyzed with regards to context and interventions. The results show a progressive development in the research area with a focus on the specification and realization of needs. A gap exists in connecting the engineers with 'real needs' and integrating the customer as a natural part of the entire development cycle of a PSS. By performing a systematic mapping, future research can be more focused and hopefully increasing its impact.

scholarly journals Research on product-service systems: topic landscape and future trends

2021 ◽  
Vol 32 (9) ◽  
pp. 208-238
Author(s):  
Federico Barravecchia ◽  
Fiorenzo Franceschini ◽  
Luca Mastrogiacomo ◽  
Mohamed Zaki
Keyword(s):  
Latent Dirichlet Allocation ◽  
Learning Algorithm ◽  
Relevant Literature ◽  
Service Systems ◽  
Future Research ◽  
Future Trends ◽  
Research Topics ◽  
Content Type ◽  
Product Service ◽  
Product Service Systems

PurposeThe paper attempts to address the following research questions (RQs): RQ1: What are the main research topics within PSS research? RQ2: What are future trends for PSS research?Design/methodology/approachTwenty years of research (1999–2018) on product-service systems (PSS) produced a significant amount of scientific literature on the topic. As the PSS field is relatively new and fragmented across different disciplines, a review of the prior and relevant literature is important in order to provide the necessary framework for understanding current developments and future perspectives. This paper aims to review and organize research contributions regarding PSS. A machine-learning algorithm, namely Latent Dirichlet Allocation, has been applied to the whole literature corpus on PSS in order to understand its structure.FindingsThe adopted approach resulted in the definition of eight distinct and representative topics able to deal adequately with the multidisciplinarity of the PSS. Furthermore, a systematic review of the literature is proposed to summarize the state-of-the-art and limitations in the identified PSS research topics. Based on this critical analysis, major gaps and future research challenges are presented and discussed.Originality/valueOn the basis of the results of the topic landscape, the paper presents some potential research opportunities on PSSs. In particular, challenges, transversal to the eight research topics and related to recent technology trends and digital transformation, have been discussed.

scholarly journals Revisiting the Research Field of Product-Service Systems Development

2012 ◽  
Author(s):  
Åsa Ericson ◽  
Tobias C. Larsson ◽  
Ola Isaksson ◽  
Andreas Larsson
Keyword(s):  
Holistic Approach ◽  
Research Field ◽  
Service Systems ◽  
Manufacturing Industries ◽  
Future Research ◽  
White Spots ◽  
Product Service ◽  
Early Design Stages ◽  
Service Perspective ◽  
Product Service Systems

The research within the Product-Service Systems (PSS) field aims to support manufacturing industries’ ability to provide value in terms of a service offer to its customers, simultaneously taking a more holistic approach to eco-sustainability. The industrial idea of providing customer benefits in parallel with robust products is not new, yet equipping engineers to conduct innovation and applying a service perspective in the early design stages is noticed as fairly radical. The purpose in this paper is two-fold. First, to describe research efforts within the PSS field seen through our engineering design lenses, second, to explore and discuss plausible directions and by that identify “white spots” on the map, which may be seen as relevant directions for future research.

scholarly journals Design of Product–Service Systems: Toward An Updated Discourse

Systems ◽  
2020 ◽  
Vol 8 (4) ◽  
pp. 45
Author(s):  
Johan Lugnet ◽  
Åsa Ericson ◽  
Tobias Larsson
Keyword(s):  
Business Models ◽  
Service Systems ◽  
Systems Science ◽  
Future Research ◽  
Cognitive Changes ◽  
Goods And Services ◽  
Product Service ◽  
New Business ◽  
Product Service Systems

The engineering rationale, composed of established logic for the design and development of products, has been confronted by a shift to a circular economy. Digitalization (e.g., Industry 4.0) enables transformation, but it also increases relational complexities in scope and number. In Product–Service Systems (PSSs), the combination of manufactured goods and services should be delivered in new business models based on value-adding digital assistance. From a systems science view, such combinations cannot be managed by the same approach as if they were one uniform system; rather, it is an interdependent mix of technical, social, and digital designs. This paper initializes an updated conceptual discourse on PSSs and provides a reflection on the expected challenges in the transformation from linear to circular models. For example, the role of systems thinking to guide early design stages is discussed and the importance of processes for creating shared visions at different systems levels is suggested to be addressed in future research. The intention is to formulate thoughts about radical cognitive changes in order to realize the PSS paradigm.

scholarly journals Product-Service Systems and Sustainability: Analysing the Environmental Impacts of Rental Clothing

2021 ◽  
Vol 13 (4) ◽  
pp. 2118
Author(s):  
Emma Johnson ◽  
Andrius Plepys
Keyword(s):  
Environmental Impacts ◽  
Business Models ◽  
Service Systems ◽  
Environmental Benefits ◽  
Fast Fashion ◽  
Product Service ◽  
Potential Impact ◽  
Environmental Savings ◽  
Product Service Systems

Business models like product-service systems (PSSs) often recognise different sustainability goals and are seen as solutions for the impacts of consumption and fast fashion, but there is a lack of evidence supporting the environmental claims of such business models for clothing. The research aimed to understand if rental clothing business models such as PSSs have the environmental benefits often purported by quantifying the environmental impacts of rental formal dresses in a life-cycle assessment (LCA) in a case study in Stockholm, Sweden. The effects of varying consumer behaviour on the potential impact of a PSS vs. linear business model are explored through three functional units and 14 consumption scenarios. How users decide to engage with clothing PSSs dictates the environmental savings potential that a PSS can have, as shown in how many times consumers wear garments, how they use rental to substitute their purchasing or use needs, as well as how consumers travel to rental store locations.

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