What Types of Difficulties do Seniors Encounter When Using the Internet to Make Health Care Decisions?

2007 ◽  
Author(s):  
Thomas Kuhn ◽  
Sara J. Czaja ◽  
Sankaran N. Nair ◽  
Joseph Sharit ◽  
Tamer El-Attar ◽  
...  
Author(s):  
Thomas Kuhn ◽  
Sara J. Czaja ◽  
Sankaran N. Nair ◽  
Joseph Sharit ◽  
Tamer El-Attar ◽  
...  

The Internet is an important source of information for health-related topics and services. Currently, however, an age-related digital divide exists, especially for lower SES minority elderly. This study examined the ability of a sample of 40 community dwelling adults aged 50–85 yrs. to use the Internet to make choices related to Medicare services. Performance data included response time, accuracy, and search behavior (based on videotape recordings) and ratings of usability. Overall the data indicate that although most of the of participants were able to find the needed information many of them made errors, used inefficient search strategies, and encountered search problems. Furthermore, most of the sample indicated problems with usability and that they were frustrated interacting with the website. These findings are discussed in terms of recommendations for training and website design. The paper will also discuss how screen capture data can be used in the development of design guidelines.


2008 ◽  
Vol 18 (12) ◽  
pp. 1687-1703 ◽  
Author(s):  
Renée Shaw Hughner ◽  
Susan Schultz Kleine

Wide variations in how contemporary consumers think about health and make health care decisions often go unrecognized by health care marketers and public policy decision makers. In the current global environment, prevailing Western viewpoints on health and conventional biomedicine are being challenged by a countervailing belief system forming the basis for alternative health care practices. The ways American consumers once thought about health have changed and multiplied in this new era of competing health paradigms. Our study provides empirical evidence for this assertion in two ways. First, it demonstrates that in the current environment consumers think about health and health care in a multiplicity of very different ways, leading to the conclusion that we should not classify health care consumers as either conventional or alternative. Second, the results provide clues as to how individuals holding diverse health theories make health care decisions that impact health behaviors, treatment efficacy, and satisfaction judgments.


1999 ◽  
Vol 29 (2) ◽  
pp. 437-446 ◽  
Author(s):  
J. G. WONG ◽  
I. C. H. CLARE ◽  
M. J. GUNN ◽  
A. J. HOLLAND

Background. Assessment of capacity plays a pivotal role in determining when decisions need to be made on behalf of an individual. It therefore has major clinical management implications for health care professionals and civil liberties implications for the person concerned. In many countries, there is a presumption that adults have the capacity to make health care decisions. However, in persons with a mental disability, capacity may be temporarily or permanently impaired.Methods. A selective review is presented which considers: (i) the broad approaches taken to determining capacity; (ii) the abilities commonly assessed in determining capacity; and (iii) the principles underlying health care decision-making for adults who are without capacity.Results. Capacity is a functional concept, determined by the person's ability to understand, retain, and weigh up information relevant to the decision in order to arrive at a choice, and then to communicate that choice. We have reviewed the studies that examined decision-making abilities in people with dementia, chronic mental illness or intellectual disabilities. Approaches to decision-making in adults who lack capacity include: anticipatory decisions made through advance health care statements or decisions by proxy based on ‘best interests’ or ‘substituted judgement’.Conclusions. The understanding of clinical and legal aspects of capacity is still developing. This paper examines current concepts of capacity and decision-making on behalf of those without capacity. We propose a framework, in line with current ethical and legal guidelines, as an aid to clinicians when they are seeking consent for a health care intervention.


1992 ◽  
Vol 18 (3) ◽  
pp. 203-232
Author(s):  
Deborah K. McKnight ◽  
Maureen Bellis

This Article proposes a procedure for making decisions to forego life-sustaining treatment for adult, developmentally disabled, public wards who are not competent to make health care decisions. Few commentators or cases address the special considerations involved in making life-sustaining treatment decisions for this patient population. The proposal attempts to fill this gap with a patient-centered process that allows decisionmakers, without prior judicial approval, to forego lifesustaining treatment for adult, developmentally disabled, public wards who have been reliably diagnosed with specific medical conditions.


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