The overall development of business operations logistics activities becomes more important for firms with the globalization of economy and therefore performance measurement being equally important. In order to break monopolistic control of Container Corporation of India (CONCOR), Indian Railways entered for competition in the container segment in January 2006 through private-public participation for customer centric competitiveness. The purpose of this book chapter is to benchmark the performance indicators in CONCOR. A case study has been conducted employing basic and super-efficiency models of Data Envelopment Analysis (DEA) on secondary data of CONCOR, Adani and Gateway container terminals from 1995-96 till 2010-11 for performance evaluation within CONCOR and comparative analysis for three organizations from 2005-06 till 2010-11. The exercise identified efficiency trends fluctuating between 87.5% to 1000% within CONCOR owing to haphazard infrastructure developed while comparison with private players showed 38.31% to 77.59% efficiency fluctuation concurrent to licensing policy norms.
Development and prioritization of socio-economic strategies to elevate public participation in natural resource management using TOPSIS approach; Case Study: Chaharmahal and Bakhtiari Province (Iran)
