The impact of critical success factor of lean six sigma implementation towards the improvement of business performance on low-cost hotel industry: A literature review

2020 ◽  
Author(s):  
Alima Shofia ◽  
Arfan Bakhtiar ◽  
Heru Prastawa
2019 ◽  
Vol 10 (1) ◽  
pp. 435-472 ◽  
Author(s):  
Olga Maria Formigoni Carvalho Walter ◽  
Edson Pacheco Paladini

Purpose This paper aims to investigate Lean Six Sigma (LSS) in the Brazilian context, seeking to identify its main characteristics and opportunities for future research. Design/methodology/approach This study focuses on a literature review in the area of production engineering and operations management, where 104 relevant scientific publications were identified. Findings The results show that the most important critical success factor for integrating LSS in Brazil is top management support and commitment. LSS integration occurs predominantly in large industrial companies, being incipient in small and medium-sized enterprises. In general, there is no structured way of applying LSS. A standard framework for LSS is still lacking. Research limitations/implications This study is limited to a sample that only comprises Brazilian scientific studies. Practical implications Professionals and practitioners can understand the evolution of LSS through practical applications and the main LSS tools used in both the industrial and services sectors. It also points out the critical success factor for the implementation of LSS. The study highlights several roadmaps for LSS implementation adopted by large and modern Brazilian automotive industries based on a robust technological base. This study also contributes to expanding the evidence base of LSS application, both in Brazil and in other countries. Originality/value Some suggestions are proposed to clarify the structure and complexity of integrated implementation of LP and SS as well as expand the LSS application in small and medium-sized enterprises. This study is the first to discuss the current situation of LSS in Brazil and provide suggestions to expand LSS in the country. Comparisons of Brazilian LSS literature review with researches of others countries are also presented.


Author(s):  
Andrea Nadine Frolic

Many of today’s healthcare personnel find themselves in a double-bind. The question is: How to remain connected, caring and compassionate with patients, while mitigating the impact of chronic workplace stress? Mindfulness is emerging as a means for addressing this dilemma as it has the potential to both reduce workplace stress and boost employee resilience, while enhancing the patient experience. This article describes the development of a unique collaboration between local hospitals, primary care teams and a university, aimed at bringing mindfulness to life in healthcare. This is a conventional story of program development and evaluation, as well as an unconventional story of personal discovery, community-building, and organizational transformation. Each section of the paper highlights a critical success factor that we have uncovered in our journey, and poses a series of questions for contemplation.  This paper aims to fill a gap in the literature by describing the key ingredients for developing and sustaining a community-wide collaboration aimed at integrating mindfulness into the healthcare system.   


Author(s):  
Midiala Oropesa ◽  
Ricardo Del Risco ◽  
Roberto Pérez ◽  
Jesús M. Lara

This chapter provides an analysis of the effect of management commitment as a critical success factor Kaizen, on the economic and competitive benefits obtained by implementing the same in industrial enterprises during their planning stage is presented. To collect information apply 423 questionnaires distributed to 68 companies in the states of Tabasco, Sinaloa and Chihuahua in Mexico. The partial least squares method was used with the software WarpPLS 4.0 software to develop a model of structural equations that explain such effects. The results show that when there is a high management commitment, this impacts on the economic and competitive benefits to companies directly and positiva.Como result of this study is shown in a tangible way, the impact of a certain critical success factor Kaizen, the benefits of implementing it, essential to their sustainability over time element.


Author(s):  
Arunasalam Sambhanthan ◽  
Alice Good

This research presents the development of a critical success factor matrix for increasing positive user experience of hotel websites based upon user ratings. Firstly, a number of critical success factors for web usability have been identified through the initial literature review. Secondly, hotel websites were surveyed in terms of critical success factors identified through the literature review. Thirdly, Herzberg's motivation theory has been applied to the user rating and the critical success factors were categorized into two areas. Finally, the critical success factor matrix has been developed using the two main sets of data.


2020 ◽  
Vol 1444 ◽  
pp. 012023
Author(s):  
Aditya Wisnuwardhana ◽  
Achmad Nizar Hidayanto ◽  
Nur Fitriah Ayuning Budi ◽  
Ika Chandra Hapsari ◽  
Denny ◽  
...  

Sign in / Sign up

Export Citation Format

Share Document