scholarly journals The Patient Satisfaction Survey: What does it mean to your bottom line?

2012 ◽  
Vol 2 (2) ◽  
pp. 1 ◽  
Author(s):  
Kristin A. Petrullo ◽  
Stacey Lamar ◽  
Oby Nwankwo-Otti ◽  
Kinta Alexander-Mills ◽  
Deborah Viola
Keyword(s):  
Health Care ◽  
Patient Satisfaction ◽  
Health System ◽  
Affordable Care Act ◽  
Care Delivery ◽  
Fiscal Year ◽  
Satisfaction Survey ◽  
Bottom Line ◽  
Patient Satisfaction Survey ◽  
The Impact

The primary objective of the Affordable Care Act (ACA) is to improve the health care delivery system for all Americans. In April 2011, a reward system initiative for hospitals was announced that focused enhanced reimbursement incentives to hospitals that improved overall care and maintained patient satisfaction. This initiative begins in fiscal year 2013 for Medicare insured patients and is anticipated that private insurers will soon follow this standard.Patient satisfaction has become one of the determinants of health care. Its measures include access, outcome, effectiveness of service provided, and other variables intended to improve population health. Important economic decisions are being influenced with this data. This study explores the impact of the patient satisfaction survey instrument with reimbursement and how this process has influenced care decisions of one large health system in the northeast. It identifies strengths and weaknesses within this health system that have affected the bottom line.Key Words: Patient satisfaction, quality of care, financing, Medicare reimbursement, Hospital Consumer Assessment of Healthcare Providers and Systems, Affordable Care Act, Partnership for Patients

scholarly journals In patient satisfaction survey- how does it help our health care delivery system (the patient, the health care giver and the organization)?

2017 ◽  
Vol 4 (10) ◽  
pp. 3280
Author(s):  
Priti Prasad Shah
Keyword(s):  
Health Care ◽  
Patient Satisfaction ◽  
Health Care Delivery ◽  
Health Care Quality ◽  
Care Delivery ◽  
Healthcare Services ◽  
Care Quality ◽  
Survey Study ◽  
Satisfaction Survey ◽  
Patient Satisfaction Survey

Background: Patient satisfaction is a mean of measuring the effectiveness of health care delivery.    It can suggest proportion to the problem areas and a reference point to take management decisions. It can serve as a mean of holding physician accountable. Patient satisfaction data can be used to document health care quality for accrediting organizations and consumer groups. They can also measure specific initiative or changes in service delivery.  They can increase loyalty of patients by demonstrating you care their perceptions and looking for ways to improve. The purpose of our study is to carry out evaluation of hospital services by getting a patient satisfaction survey. Main aim is to identify potential problems in the services.Methods: A hospital based inpatient satisfaction survey study done on 200 patients. A Predesigned structured questionnaire was based on relevance of questions to healthcare services on various aspects of inpatient care.  The interviewer based questionnaires were filled after obtaining verbal informed consent from all subjects. 200 valid responses were analyzed using MS office excel. Data analysis of study is done using the SPSS (Statistical Package for the Social Science) Version 17 for window.Results: Results of our study is very positive and suggest that patients were satisfied with the attitude of doctors, nurses and paramedical staff and it was appreciated. As in D Y Patil Medical College and Hospital most facilities are free for the patients, so we got better feedback for the facilities and satisfaction for this study. Satisfied patients are more likely to continue using the health care services and maintain their relationship with specific health care providers.Conclusions: Patient satisfaction survey can be a driving force for changes in health care delivery with institutions and individuals. These initiatives can promote improvement in practice and also respond to patient expressed needs.

scholarly journals An evaluation of Alberta retina health service delivery in an office setting: a cross-sectional survey of patient experience

2020 ◽  
Vol 20 (1) ◽  
Author(s):  
Tyler Henry ◽  
Mathew Palakkamanil ◽  
Yazid N. Al Hamarneh ◽  
Matthew T. S. Tennant
Keyword(s):  
Health Care ◽  
Patient Satisfaction ◽  
Care Delivery ◽  
Satisfaction Survey ◽  
Wait Times ◽  
Patient Centered ◽  
Cross Sectional ◽  
Patient Satisfaction Survey ◽  
Similar Patient ◽  
Improve Patient

Abstract Background Retina sub-specialists provide much of the retina related eye care across Canada. In the province of Alberta, 18 retina sub-specialists work across six different offices. The purpose of this study was to assess the quality of care provided by Alberta retina sub-specialists in an office setting by administering a patient satisfaction survey. The results of this survey were provided to the same retina specialists to promote improvements in patient-centered health care delivery. Methods A cross sectional patient satisfaction survey was performed using a thirty-part questionnaire developed in collaboration with the Physician Learning Program at the University of Alberta. The survey was modelled after other similar patient satisfaction surveys used in other areas of medicine. Patients from ten of the eighteen retina practices in Alberta participated in this survey. Topics of the survey included pre-appointment experience, physician-patient interactions and quality, comments/ feedback and patient demographics. Results 214 randomly sampled patients completed the survey from three geographically separate office locations in Calgary and Edmonton. 90% of patients responded that their retina sub-specialist listened adequately and provided quality care in a timely manner. Patients felt that there could be improvements to accessibility to the clinic and reduced wait times, as well as in the pre-operative consent process. Including a more complete explanation of the procedure as well as the potential risks and benefits. Only 51% of patients felt that the risks of a potential surgery had been adequately explained to them. There was a statistically significant association found between overall satisfaction and lower wait times, understanding of procedural risks and time with, listening to and involving the patient in care. There were no correlations found with other demographics such as ethnicity, sex, distance traveled or age. Conclusions This patient satisfaction survey provided valuable patient care feedback to the retina sub-specialists of Alberta. The survey results will assist this group to improve the consent process and thereby improve patient centered health care delivery. We would recommend the distribution of this survey or other similar patient satisfaction questionnaire by retina sub-specialists to their patients to improve patient centered care in their clinics.

Health care services in Punjab: Findings of a patient satisfaction survey

Social Change ◽  
2008 ◽  
Vol 38 (3) ◽  
pp. 458-477 ◽  
Author(s):  
Pawan Kumar Sharma ◽  
Shaik Iftikhar Ahmed ◽  
Manisha Bhatia
Keyword(s):  
Health Care ◽  
Patient Satisfaction ◽  
Health Care Services ◽  
Satisfaction Survey ◽  
Patient Satisfaction Survey ◽  
Care Services

scholarly journals Improving Quality and Patient Satisfaction in a Pediatric Resident Continuity Clinic Through Advanced Access Scheduling

2010 ◽  
Vol 2 (2) ◽  
pp. 215-221 ◽  
Author(s):  
Sanjeev Y. Tuli ◽  
Lindsay A. Thompson ◽  
Kathleen A. Ryan ◽  
Ganga L. Srinivas ◽  
Donald J. Fillipps ◽  
...  
Keyword(s):  
Health Care ◽  
Medical Education ◽  
Patient Satisfaction ◽  
Health Care Delivery ◽  
Care Delivery ◽  
Continuity Clinic ◽  
Number Of Patients ◽  
Appointment Availability ◽  
Advanced Access ◽  
The Impact

Abstract Objective To evaluate the impact of advanced access scheduling in a pediatric residency clinic on resident and patient satisfaction, medical education, practice quality, and efficiency. Methods Residents were assigned to either the advanced access template (10 appointments available to patients and 2 physician overbooks) or the prior template (5 available and 8 overbooks). Outcomes included resident and patient satisfaction, appointment availability, and continuity of care and clinic costs. Results Patient satisfaction improved in 7 areas (P < .001). Residents in either template did not report an impact on medical education experiences. Significant increases were realized with appointment availability and the number of patients seen. Continuity also increased as the overflow/acute visits decreased (P < .001). Overall costs per visit decreased 22%. Because of the significant improvements in access, continuity, and efficiency, all residents were switched to the advanced access template after completion of the study. Conclusions Improvement in access to the primary physician has a significant impact on patient satisfaction with health care delivery. This model optimizes the limited time that residents have in continuity clinic, and it has implications for health care delivery quality improvement.

Working With Older Adults: Impact of the Affordable Care Act and Other Trends in Health Care

2011 ◽  
Vol 16 (1) ◽  
pp. 10-17
Author(s):  
Amy Hasselkus
Keyword(s):  
Older Adults ◽  
Health Care ◽  
Affordable Care Act ◽  
Care Delivery ◽  
Speech Language Pathology ◽  
Policy Changes ◽  
Patient Protection ◽  
Language Pathology ◽  
The Impact ◽  
Over Time

Rapidly increasing numbers in our aging population coupled with anticipated changes in reimbursement and health-care delivery have led to policy changes that will be implemented over time. This article will review the Patient Protection and Affordable Care Act of 2010 (ACA) and the Health Care and Education Reconciliation Act and will discuss the impact of health care changes on speech-language pathology practice with older adults.

scholarly journals Is there a relationship between hospital care quality assessemnt and the patient’s place of residence?

2015 ◽  
Vol 125 (2) ◽  
pp. 77-82
Author(s):  
Marek Kos ◽  
Agnieszka Dziewa ◽  
Bartłomiej Drop ◽  
Marzena Furtak-Niczyporuk ◽  
Ewa Warchoł-Sławińska
Keyword(s):  
Health Care ◽  
Patient Satisfaction ◽  
Medical Care ◽  
Hospital Care ◽  
Care Facility ◽  
Care Quality ◽  
Satisfaction Survey ◽  
Place Of Residence ◽  
Patient Satisfaction Survey

Abstract Introduction. Measuring the patient satisfaction with the hospital stay, as well as the knowledge of their requirements are very important in the management of health institutions. A good example of the recognition of patients’ expectations is studying the level of satisfaction with specially prepared questionnaires. Aim. The aim of the study was to investigate the relationship between the patients’ place of residence and their satisfaction with the medical care they received when treated in local hospitals Material and methods. Patient satisfaction survey was carried out in the Independent Public Health Care Centre in Kraśnik in two subsequent years: at the turn of 2011/2012 and in February 2013. The survey consisted of patients hospitalized in the surgical wards of the hospital. A testing tool for this survey was a self-designed questionnaire entitles “Patient satisfaction survey” specifically developed by nursing managers and approved by the management of the hospital. Results. Patients of the District Hospital in Kraśnik gave their complex assessment of satisfaction with the benefits provided by the health care facility, taking into account not only the quality of strictly medical services, but the entire infrastructure of the hospital, including ancillary services. The obtained results gave a positive assessment of the analyzed branches. No statistically significant differences between the assessments of rural and urban inhabitants were found. The results allow knowledge of the strengths and weaknesses of medical care in the wards. Conclusions. Residents of rural areas, who are slightly better than those who live in cities, assess the work of local hospital surgical wards. You can clearly see it by assessing the quality of nurses’ and doctors’ work and the assessment of nutrition and the appearance of patient rooms. Systematic research, measurement and evaluation of patient satisfaction with hospital care can be the basis for the improvement and ensure an appropriate level of quality

scholarly journals Patient Satisfaction Surveys in the Outpatient Clinic Setting: The Variability of Response With Positively or Negatively Toned Questions

2019 ◽  
Vol 56 ◽  
pp. 004695801987555
Author(s):  
Brittany Saldivar ◽  
Carolyn Carter ◽  
Stephanie L. Filipp ◽  
Matthew J. Gurka ◽  
Michael K. Davis
Keyword(s):  
Health Care ◽  
Patient Satisfaction ◽  
Outpatient Clinic ◽  
Mail Survey ◽  
Satisfaction Survey ◽  
Poor Correlation ◽  
Patient Satisfaction Survey ◽  
Clinic Setting ◽  
Paper Survey ◽  
E Mail

The purpose of this study was to determine whether a patient satisfaction survey in the outpatient clinic setting using questions with either a positive or negative tone would produce consistent responses. This was a prospective study using a 20-question paper survey delivered to medical students who were asked to rate on a scale of 1 to 10 to what degree they either agree or disagree with statements regarding their most recent personal outpatient clinic health care visit (any medical specialty). The same survey was administered again through an e-mail link 1 week later. One hundred fifty (77%) students completed the 20-item survey and 53 (35%) of the participating students completed the follow-up e-mail survey. Seven of the 10 question pairs on the paper survey revealed statistically significant differences in responses based on tone, with greater values for disagreement with negatively toned questions than values representing agreement with positive-toned questions. The match rates for similar questions posed on the paper survey and then the e-mail survey 1 week later ranged between 27.8% and 56.6%. This study demonstrated that, with an outpatient health care patient satisfaction survey, disagreement with a negative-toned question was stronger than agreement with a positive-toned question. There was poor correlation between survey responses when first posed on a paper survey and then repeated on a digital survey 1 week later. These findings suggest that the wording of survey questions may affect responses and that survey answers change with time and across delivery platforms.

scholarly journals The Centre for Health Informatics at the University of New South Wales - a Clinical Informatics Research Centre

2007 ◽  
Vol 16 (01) ◽  
pp. 141-148
Author(s):  
F. Magrabi ◽  
V. Sintchenko ◽  
T. Zrimec ◽  
G. McDonnell ◽  
G. Chung ◽  
...  
Keyword(s):  
Health Care ◽  
Health System ◽  
Information And Communication Technologies ◽  
Research Group ◽  
Health Informatics ◽  
Planning Process ◽  
Care Delivery ◽  
Research Effort ◽  
Research Centre ◽  
The Impact

SummaryBuilding a sustainable health system in the 21st Century will require the reinvention of much of the present day system, and the intelligent use of information and communication technologies (ICT) to deliver high quality, safe, efficient and affordable health care. The Centre for Health Informatics (CHI) is Australia’s largest academic research group in this emerging discipline.Our research is underpinned by a planning process, based on different future scenarios for the health system, which helps us identify longer-term problems needing a sustained research effort. A research competency matrix is used to ensure that the Centre has the requisite core capabilities in the research methods and tools needed to pursue our research program.The Centre’s work is internationally recognized for its contributions in the development of intelligent search systems to support evidence-based healthcare, developing evaluation methodologies for ICT, and in understanding how communication shapes the safety and quality of health care delivery. Centre researchers also are working on safety models and standards for ICT in healthcare, mining complex gene micro array, medical literature and medical record data, building health system simulation methods to model the impact of health policy changes, and developing novel computational methods to automate the diagnosis of 3-D medical images.Any individual research group like CHI must necessarily focus on a few areas to allow it to develop sufficient research capacity to make novel and internationally significant contributions. As CHI approaches the end of its first decade, it is becoming clear that developing capacity becomes increasingly challenging as the research territory changes under our feet, and that the Centre will continue to evolve and shift its focus in the years to come.

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