Sources of customer satisfaction with shopping malls: A comparative study of different customer segments

2006 ◽  
Vol 16 (1) ◽  
pp. 115-138 ◽  
Author(s):  
Johan Anselmsson
Keyword(s):  
Customer Satisfaction ◽  
Comparative Study ◽  
Shopping Malls

scholarly journals An Overview of Customer Loyalty, Perceived Service Quality and Customer Satisfaction: Brief on Saudi Grocery Stores

2014 ◽  
Vol 1 (1) ◽  
pp. 79 ◽  
Author(s):  
Naif Mutlaq Al Otaibi ◽  
Kausar Yasmeen
Keyword(s):  
Saudi Arabia ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Customer Loyalty ◽  
Future Research ◽  
Grocery Stores ◽  
Grocery Shopping ◽  
Shopping Malls ◽  
Perceived Service Quality ◽  
Convenience Stores

Lack perceived quality in Saudi Arabia has been repeatedly identified as one of the most formidable barriers to people for engaging in customer loyalty.Despite, the widespread establishment of shopping malls all over the country, the statistics revealed that Saudi consumers, although trying grocery shopping in some shopping malls, still prefer to do their grocery shopping activities in traditional grocery stores and convenience stores (Othaim, 2012).This paper provides an overview perceived service quality and customer satisfaction which affect Saudi customer loyalty,,and it reviews relevant previous studies that investigate the relationships among said three variables.  This paper provides the critical remarks and direction for future research.

scholarly journals Investigating customer satisfaction towards music website in Indonesia and India: a comparative study

2020 ◽  
Vol 4 (1/2/3) ◽  
pp. 17
Author(s):  
Vijay Kumar Shukla ◽  
Reni Diah Kusumawati ◽  
Himanshu Dutt ◽  
Tristyanti Yusnitasari ◽  
Teddy Oswari
Keyword(s):  
Customer Satisfaction ◽  
Comparative Study

scholarly journals Attributes of Shopping Mall Image, Customer Satisfaction and Mall Patronage for Selected Shopping Malls in Southern Gauteng, South Africa

2014 ◽  
Vol 6 (8) ◽  
pp. 682-689 ◽  
Author(s):  
Dorah Dubihlela
Keyword(s):  
South Africa ◽  
Data Analysis ◽  
Customer Satisfaction ◽  
South African ◽  
Quantitative Study ◽  
Scientific Work ◽  
Shopping Mall ◽  
Shopping Malls ◽  
Study Results ◽  
Final Data

This paper identifies the main features of a shopping mall that govern customer satisfaction in Southern Gauteng in South Africa. Literature is reviewed, identifying various features in shopping malls such as merchandisers, accessibility, service, amenities, ambiance, entertainment, security and among others. This literature is based on previous authors' scientific work, on mall features that influence the satisfaction and patronage by customers. A quantitative study was conducted with 429 questionnaires used in the final data analysis. The study results suggest the important shopping mall features in Gauteng South in South African and confirm that specific shopping mall features are positively related to customer satisfaction and mall patronage. The paper further develops suggestions on mall features that should be emphasised for promotional campaigns, customer satisfaction and mall patronage by customers.

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