scholarly journals Attributes of Shopping Mall Image, Customer Satisfaction and Mall Patronage for Selected Shopping Malls in Southern Gauteng, South Africa

2014 ◽  
Vol 6 (8) ◽  
pp. 682-689 ◽  
Author(s):  
Dorah Dubihlela
Keyword(s):  
South Africa ◽  
Data Analysis ◽  
Customer Satisfaction ◽  
South African ◽  
Quantitative Study ◽  
Scientific Work ◽  
Shopping Mall ◽  
Shopping Malls ◽  
Study Results ◽  
Final Data

This paper identifies the main features of a shopping mall that govern customer satisfaction in Southern Gauteng in South Africa. Literature is reviewed, identifying various features in shopping malls such as merchandisers, accessibility, service, amenities, ambiance, entertainment, security and among others. This literature is based on previous authors' scientific work, on mall features that influence the satisfaction and patronage by customers. A quantitative study was conducted with 429 questionnaires used in the final data analysis. The study results suggest the important shopping mall features in Gauteng South in South African and confirm that specific shopping mall features are positively related to customer satisfaction and mall patronage. The paper further develops suggestions on mall features that should be emphasised for promotional campaigns, customer satisfaction and mall patronage by customers.

Customers Speak for Themselves: A Case of Customer Satisfaction in the Four Main South African Banks

2015 ◽  
Vol 3 (1) ◽  
Author(s):  
Kingstone Mutsonziwa
Keyword(s):  
South Africa ◽  
Customer Satisfaction ◽  
South African ◽  
Customer Service ◽  
Internet Banking ◽  
Shopping Malls ◽  
Demographic Information ◽  
Service Levels ◽  
Face To Face ◽  
Automated Teller Machines

There is a stiff competition for customers among the four big banks in South Africa. Banks have been dedicating a lot of time and resources in order to improve customer service levels and to expeditiously solve and respond to queries timeously. Although banks are trying their best to give their customers the best service, it is important to continuously measure customer satisfaction and identify most important service attributes that contribute to overall customer satisfaction for the banks. It is against this background that this study was carried. In order to carry out this study, a quantitative survey of randomly selected customers in Pretoria, Johannesburg, Durban and Cape Town were interviewed using a face-to-face methodology. A questionnaire with close-ended questions was designed using attributes sourced mainly from BANKSERV and included other demographic information. The interviewers were properly trained on how to administer the questions to the respondents. A total of 500 respondents participated in the survey. The respondents were randomly intercepted in the shopping malls and outside some banking halls for the areas considered in the study. The study showed that customers are generally satisfied (90%) with the overall service offered by the banks with low percentage (8%) of customers wanting to switch to another bank. The study also showed high usage of Internet banking, telephone banking, and automated teller machines (ATMs).

scholarly journals Mortality level and trend in South Africa and their Implications

2021 ◽  
pp. 53-62
Author(s):  
K. A. KYEI ◽  
P. GAVHI
Keyword(s):  
South Africa ◽  
Health Status ◽  
Infant Mortality ◽  
Life Expectancy ◽  
South African ◽  
Household Survey ◽  
Infant Mortality Rate ◽  
Critical Measure ◽  
Study Results ◽  
Credible Information

Mortality is a critical measure of population’s health and public health systems. Infant mortality, for example, indicates quality of life, accessibility to primary healthcare and the overall health status of a country. Reduction in infant mortality shows improvement in the health status. No credible information about mortality in South Africa because the two previous censuses’ data from Statistics South Africa (StatsSA) were not reliable, this study makes attempt to bridge the gap in the lack of knowledge. Th is study uses South African General Household Survey (SAGHS) data, to fi nd the level and trend of mortality and their implications. Data for the years, 2012, 2013 and 2015, have been used. Demographic and statistical methods, including an evaluation of data quality using UN joint score, and construction of model life tables. The results indicated that the infant mortality rate (IMR) was 43 per 1000 in 2012, 36 per 1000 in 2013 and 21 per 1000 in 2015. Th is study further indicated that the general health status of South African population improved marginally from 2012 to 2015 because the life expectancy in creas ed by 7 years for the males, and by 8 years for females, between those years. The study results that SAGHS data are reliable, mortality is decreasing with increasing life expectancy. The study recommends that more proactive measures need to be put in place to improve the health status of the population, especially the children because the IMR is still quite high and creates concerns.

scholarly journals Consumer Buying Behavior at Shopping Malls: Does Gender Matter?

2018 ◽  
Vol 10 (1) ◽  
pp. 125 ◽  
Author(s):  
Ankit Katrodia ◽  
M. J. Naude ◽  
S. Soni
Keyword(s):  
South Africa ◽  
Gender Differences ◽  
Cross Sectional Study ◽  
Shopping Behavior ◽  
Shopping Mall ◽  
Shopping Malls ◽  
Buying Behavior ◽  
Cross Sectional ◽  
Social And Cultural Factors ◽  
Consumer Buying Behavior

 The development of shopping malls is a major social and global phenomenon that has unearthed a novel facet for customer satisfaction and their consequent or relative buying behavior. The aim of his paper was to explore the gender differences in consumer buying behavior at selected Durban shopping malls. It is an observational cross-sectional study carried out on 700 randomly selected respondents to study buying capacity, buying behavior and shopping experience of male and female consumers at shopping malls in the city of Durban, South Africa. Data was collected through pre-tested semi-structured questionnaire with closed ended questions. The study revealed that there are notable gender differences, which shape shopping behavior among men and women. Time and money spent at the mall was significantly high among female as compared to male consumers. Consequently, the results attributed that personal attributes and shopping mall attractiveness factors played a crucial role in influencing customer shopping behavior amongst the mall shoppers. The study concludes that gender differences are prevalent in the buying behavior of customers at the select shopping malls in Durban, South Africa. Average time spent by female is high as compared to male which also affect their average money spent at shopping mall. Psychological, Social and Cultural factors are highly influencing customers’ buying behavior at shopping malls. 

scholarly journals Nigerian tourists to South Africa: Challenges, expectations and demands

2013 ◽  
Vol 13 (1) ◽  
Author(s):  
Ikechukwu O. Ezeuduji
Keyword(s):  
South Africa ◽  
South African ◽  
Low Cost ◽  
Chi Square ◽  
Flight Costs ◽  
Study Results ◽  
New Business ◽  
Managerial Implications ◽  
Targeted Marketing ◽  
Value Add

Orientation: Identification of tourists’ needs and finding ways of satisfying them is crucial to any tourism destination.Research purpose: This paper investigated the challenges, demands and expectations of Nigerian tourists to South Africa.Motivation for the study: Nigeria, along with other African nations, has been identified as one of the core regional source markets with air links to South Africa. Increasing revenue generated from regional tourism is important to South African Tourism.Research design, approach and method: Descriptive statistics and Chi-square tests were used to analyse the data collected using a questionnaire survey of 320 Nigerian tourists to South Africa.Main findings: Results showed that Nigerian tourists visit South Africa mostly for the purposes of business, holiday, visiting friends and relatives, education and medical care. Challenges perceived by these Nigerian tourists visiting South Africa include long waiting time for the visa process in Nigeria, expensive cost of living in South Africa, safety and security problems, not so many airlines to choose from and expensive flight costs. Nigerian tourists mostly expect South Africans to be friendlier and have expectations of linking up with new business partners or performing transactions. They also have a strong demand for shopping, leisure and quality education.Practical/managerial implications: This study recommends a bilateral tourism relationship agreement between the Nigerian and South African governments to ameliorate the visa process; targeted marketing communications by South African Tourism toward Nigerian tourists based on study results; strong police presence and proper policing in South Africa; air transport liberalisation and low-cost carriers implementation for shared economic growth within the African region.Contribution/value-add: No former research has specifically identified Nigerian tourists’ challenges, expectations and demands whilst visiting South Africa.

scholarly journals TEN YEARS (2010 – 2020) OF EXCITING MISSIOLOGY IN SOUTH AFRICA: TRENDS AND TRAJECTORIES

Scriptura ◽  
2020 ◽  
Vol 119 (3) ◽  
Author(s):  
Lukwikilu Mangayi ◽  
Eugene Baron
Keyword(s):  
South Africa ◽  
Data Analysis ◽  
South African ◽  
Future Trends ◽  
Literature Analysis ◽  
Dynamic Nature ◽  
The Future ◽  
Analysis Programme ◽  
Near Future

Missiology as a theological discipline is dynamic and forever evolving. This dynamism can be observed through trends and trajectories in biblical, theological, and contextual hermeneutics. The authors of this article, by means of literature analysis, scrutinise contributions of some retiring and retired South African missiologists to unearth trends and trajectories in biblical, missiological, and contextual hermeneutics prevalent in South Africa. The authors used the data analysis programme Atlas.ti with a focus on the current four pertinent questions in missiology: What is mission? How should we do mission? What are the goals of mission? What are the contextual issues of mission today and in the near future? The findings reveal interesting trends and trajectories, and points of divergence and similarities, and because of the dynamic nature of missiology, current emerging and established missiologists should continue to shape the future trends and trajectories.

scholarly journals Ease of use, security concerns and attitudes as antecedents of customer satisfaction in ATM banking

2016 ◽  
Vol 11 (4) ◽  
pp. 122-126
Author(s):  
Hilda Bongazana Dondolo ◽  
Nkosivile Welcome Madinga
Keyword(s):  
South Africa ◽  
Customer Satisfaction ◽  
South African ◽  
Online Survey ◽  
Jel Classification ◽  
Mailing List ◽  
Ease Of Use ◽  
Banking Services ◽  
Security Concerns

This study examines the influence of ease of use, security concerns and attitudes on South African consumers’ satisfaction with ATM banking services. Participants of the study were solicited through electronic mailing list of ATM users in South Africa. These participants were provided with a website link that directed them to an online survey hosted by Qualtrics. A total of 224 participants from the various provinces of South Africa responded. This study confirms that customer satisfaction is linked to security concerns, attitudes and ease of use. Overall, the results indicate that the respondents were satisfied with ATM banking services. Since there is a shortage of research on customer satisfaction with ATM banking services in South Africa, an area often neglected by South African researchers, this study contributes to knowledge available in the existing literature. Keywords: ATM banking, customer satisfaction, ease of use, security, attitudes. JEL Classification: G21, M31

scholarly journals Determining shopping mall visitors’ perceptions on mall attributes

2016 ◽  
Vol 14 (3) ◽  
pp. 522-527 ◽  
Author(s):  
Sipho Makgopa
Keyword(s):  
South African ◽  
Descriptive Analysis ◽  
Jel Classification ◽  
Marketing Strategies ◽  
Capital City ◽  
Shopping Mall ◽  
Future Research ◽  
Analysis Method ◽  
Shopping Malls ◽  
Shopping Centre

The challenging retail environment requires a need to manage shopping malls effectively to understand the attributes that attract shopping mall visitors to visit shopping malls. The purpose of the study aimed to determine shopping mall visitors’ perceptions or ratings towards shopping mall attributes they consider when choosing which shopping mall to visit. A quantitative approach was followed to realize research objective using interviewer-administered questionnaires for data collection. The data were collected at shopping centre in the capital city of South Africa, City of Tshwane. A descriptive analysis method was used to analyze the quantitative data. The findings of the study revealed that the shopping mall visitors’ ranked adequate parking availability high. This study contributes to the current literature and provides valuable information to South African retailers and shopping mall developers, with regard to marketing communications and marketing strategies that aim to attract shopping mall visitors. Suggestions for future research are provided. Keywords: shopping mall, shopping motivations, hedonic motivation, utilitarian motivation. JEL Classification: M31, M37

scholarly journals Organisational conflict: Reflections on managing conflict, identities and values in a selected South African organisation

2009 ◽  
Vol 7 (1) ◽  
Author(s):  
Claude-Hélène Mayer ◽  
Lynette Louw
Keyword(s):  
South Africa ◽  
Data Analysis ◽  
South African ◽  
Automotive Industry ◽  
Middle Managers ◽  
Managerial Values ◽  
Contextual Understanding ◽  
Kwazulu Natal ◽  
Depth Interviews

This article presents a case study on organisational conflict in a selected international organisation in the South African automotive industry to increase the contextual understanding of the topic. Data was gathered through in-depth interviews with 45 senior and middle managers in the selected international organisation at the head off ce and two branches in Gauteng and at one branch in KwaZulu-Natal. The data analysis was conducted through content analysis as well as triangulation of data. The research results show that managers in this industry in post-apartheid South Africa experience organisational conflicts that are associated with their managerial values and identities.

scholarly journals Social Sustainability Practices on Small Businesses in Developing Economies: A Case of South Africa

2019 ◽  
Vol 11 (12) ◽  
pp. 3257 ◽  
Author(s):  
Reginald Masocha
Keyword(s):  
South Africa ◽  
Customer Satisfaction ◽  
Financial Performance ◽  
Small Businesses ◽  
Employee Satisfaction ◽  
Structural Equation ◽  
Developing Economies ◽  
Social Sustainability ◽  
Limpopo Province ◽  
Study Results

This study makes a significant contribution towards theory and knowledge of small and medium enterprises (SMEs) within the social sustainability discourse. The study focused on investigating if SMEs in developing economies directly benefit from practising social sustainability through examining the relationship between social sustainability and financial performance, customer satisfaction as well as employee satisfaction. A total of 238 SMEs from the Limpopo province of South Africa were surveyed through a self-administered questionnaire at the hand of convenience sampling technique. The hypotheses in the study were assessed through structural equation modelling (SEM) through AMOS software version 25. The study results revealed that all three postulated hypotheses were supported. Thus, social sustainability was found to be positively and significantly associated with financial performance, customer satisfaction performance as well as employee satisfaction performance. The findings in this study indicate that by practising social sustainability, SMEs potentially benefit on a broader performance spectrum.

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