Perceived risk and rise reduction strategies in mail-order versus retail store buying

1996 ◽  
Vol 6 (4) ◽  
pp. 351-371 ◽  
Author(s):  
Dirk Van den Poel ◽  
Joseph Leunis
Keyword(s):  
Perceived Risk ◽  
Retail Store ◽  
Mail Order ◽  
Reduction Strategies

Perceived Risk in Mail-Order and Retail Store Buying

1970 ◽  
Vol 7 (3) ◽  
pp. 364 ◽  
Author(s):  
Homer E. Spence ◽  
James F. Engel ◽  
Roger D. Blackwell
Keyword(s):  
Perceived Risk ◽  
Retail Store ◽  
Mail Order

Perceived Risk in Mail-Order and Retail Store Buying

1970 ◽  
Vol 7 (3) ◽  
pp. 364-369 ◽  
Author(s):  
Homer E. Spence ◽  
James F. Engel ◽  
Roger D. Blackwell
Keyword(s):  
Risk Perception ◽  
Perceived Risk ◽  
Retail Store ◽  
Mail Order ◽  
Socioeconomic Variables ◽  
The Relationship

This study investigates differences in risk perception between buying by mail and buying from a store and/or salesman. For 20 products studied, consumers perceived more risk in the mail-order situation than in the store/salesman situation. The relationship between perceived risk and selected socioeconomic variables is examined. Implications for further research are explored.

Promoting Disposal of Left-Over Opioids After Surgery in Rural Communities: A Qualitative Description Study

2021 ◽  
pp. 109019812110575
Author(s):  
Lyen C. Huang ◽  
Jordan E. Johnson ◽  
Josh Bleicher ◽  
Allison N. Blumling ◽  
Mark Savarise ◽  
...  
Keyword(s):  
Rural Communities ◽  
Perceived Risk ◽  
Process Model ◽  
The United States ◽  
Qualitative Description ◽  
Adoption Process ◽  
Reduction Strategies ◽  
Rural Context ◽  
Mixed Efficacy ◽  
Mountain West

Background Patients rarely dispose of left-over opioids after surgery. Disposal serves as a primary prevention against misuse, overdose, and diversion. However, current interventions promoting disposal have mixed efficacy. Increasing disposal in rural communities could prevent or reduce the harms caused by prescription opioids. Aims Identify barriers and facilitators to disposal in the rural communities of the United States Mountain West region. Methods We conducted a qualitative description study with 30 participants from Arizona, Idaho, Montana, Nevada, Oregon, Utah, and Wyoming. We used a phronetic iterative approach combining inductive content and thematic analysis with deductive interpretation through the Precaution Adoption Process Model (PAPM). Results We identified four broad themes: (a) awareness, engagement, and education; (b) low perceived risk associated with nondisposal; (c) deciding to keep left-over opioids for future use; and (d) converting decisions into action. Most participants were aware of the importance of disposal but perceived the risks of nondisposal as low. Participants kept opioids for future use due to uncertainty about their recovery and future treatments, breakdowns in the patient–provider relationship, chronic illness or pain, or potential future injury. The rural context, particularly convenience, cost, and environmental contamination, contributes to decisional burden. Conclusions We identified PAPM stage-specific barriers to disposal of left-over opioids. Future interventions should account for where patients are along the spectrum of deciding to dispose or not dispose as well as promoting harm-reduction strategies for those who choose not to dispose.

An investigation of consumers’ purchase intentions towards omni-channel shopping

2018 ◽  
Vol 46 (10) ◽  
pp. 959-976 ◽  
Author(s):  
Ipek Kazancoglu ◽  
Hatice Aydin
Keyword(s):  
University Students ◽  
Focus Groups ◽  
Perceived Risk ◽  
Retail Store ◽  
Purchase Intentions ◽  
Situational Factors ◽  
Privacy Concern ◽  
Content Type ◽  
Perceived Trust ◽  
Shopping Behaviour

Purpose The growth of omni-channel retailing is causing consumers to change their habits and shopping behaviour. It is essential to understand the factors on purchase intention within the consumer context. The purpose of this paper is to explore factors that are influencing consumers to use omni-channel in their shopping behaviour – specifically in the apparel sector in Turkey as an emerging country. Design/methodology/approach Designed as exploratory research, this study used four different focus groups. Focus groups were conducted with university students who have experienced the company’s omni-channel applications. The study sample included a total of 30 purposefully selected university students in Izmir, Turkey, who previously shopped at the same store. The selected retail store is the leading domestic shopping brand and the pioneer in omni-channel in the apparel and fashion sector in Turkey. The participants were given three company-related scenarios which were used to help the students to better understand omni-channel applications of the company. Then, they were asked to discuss their perceptions and intentions towards omni-channel shopping. Content analysis was used for analysing transcripts. Findings The findings of the focus groups have revealed 12 themes about the intentions of the university students towards omni-channel shopping. Among 12 themes, it is observed that 6 of them have similarities with the variables of the UTAUT2 model. The findings of the study showed that, beside the additional themes, the predetermined variables of the UTAUT2 model within the literature; which are “performance expectancy”, “effort expectancy”, “facilitating conditions”, “hedonic motivation”, “habit” and “price value” have affected purchasing intentions towards omni-channel shopping. This study proposed six additional themes which were not revealed in the previous studies on purchase intentions in an omni-channel shopping in apparel sector. The six additional themes proposed in this study are; “perceived trust”, “situational factors”, “perceived risk”, “anxiety”, “need for interaction” and “privacy concern”. Research limitations/implications This study is limited to the focus group interviews held in only one university with students from the same programme. The findings are obtained also only valid for the relevant retail store and city, and cannot yet be generalised. Practical implications The relationships suggested in this exploratory study can further be analysed by quantitative study. It is also claimed that the findings of this study can act as a framework to extend the UTAUT2 model by integrating perceived trust, situational factors, perceived risk, anxiety, need for interaction and privacy concern. This model will enable retailers to understand consumer expectations towards omni-channel shopping and to focus on integrating these factors through whole purchasing process in order to increase omni-channel sales. Originality/value The literature on omni-channel has concentrated on the retailers’ perspective, whereas this study aims to reveal an insight from the consumer perspective. The contribution of the study is to provide a framework for understanding the themes on consumer viewpoint in the omni-channel shopping behaviour.

Perceived risk and mail order shopping for apparel

1993 ◽  
Vol 17 (4) ◽  
pp. 377-389 ◽  
Author(s):  
LINDA SIMPSON ◽  
HILDA BUCKLEY LAKNER
Keyword(s):  
Perceived Risk ◽  
Mail Order

scholarly journals Consumer evaluation of perceived risks for goods and services

1995 ◽  
Vol 26 (3) ◽  
pp. 81-89
Author(s):  
Mike Bendixen ◽  
Graham Gault
Keyword(s):  
Risk Reduction ◽  
Perceived Risk ◽  
Exploratory Research ◽  
Consumer Evaluation ◽  
Goods And Services ◽  
Different Types ◽  
Hybrid Class ◽  
Reduction Strategies ◽  
Risk Reduction Strategies

Perceived risk is known to be an important determinant of consumer behaviour. However, prior research has focussed on goods rather than services. The purpose of this exploratory research was to identify any differences between goods and services in terms of perceived risk and risk reduction strategies. Two new components of risk, namely specification risk and the risk of loss of control, were identified as being specifically associated with services. Empirical evidence gathered leads to the conclusion that as far as risk is concerned, a simple classification of products as goods or services is inadequate: an additional hybrid class comprising both goods and services is also necessary. These three categories of product are associated with different types of perceived ask. Also, risk reduction strategies were found to be dependent on product rather than on the type of risk.

Exploring Perceived Risk and Risk Reduction Strategies in the Pursuit of Higher Education Abroad

2016 ◽  
Vol 21 (2) ◽  
pp. 83-104 ◽  
Author(s):  
Jason M. S. Lam ◽  
David Yoon Kin Tong ◽  
Ahmad Azmi M. Ariffin
Keyword(s):  
Higher Education ◽  
International Students ◽  
International Education ◽  
Risk Reduction ◽  
Perceived Risk ◽  
Demographic Factors ◽  
Purchase Behavior ◽  
Reduction Strategies ◽  
Risk Reduction Strategies ◽  
Post Purchase

While past studies have merely focused on perceived risks that influence how students select the destination of international education best suited to their needs, research on perceived risk regarding post-purchase behavior remains limited. This study attempts to extend and redefine the perceived risk paradigm by uncovering the underlying elements of perceived risk among international students who are studying in Malaysian universities. Furthermore, it seeks to explore how demographic factors and risk reduction strategies can be applied to the perception of risk. Results for a sample group of 515 international students reveal that there are seven dimensions of perceived risk. Of all demographic factors tested, only place of residence (while studying in Malaysia) was found to influence perceived risk. Seeking information from the relevant authorities, proper savings plans, well organized study schedules, and advice from family members or peers are considered important to reduce students’ perceptions of risk. This implies that perceived risk theory could also be applied to the higher education context in the post-purchase behavior.

THE T. EATON COMPANY LIMITED: A CASE ANALYSIS

2002 ◽  
Vol 10 (03) ◽  
pp. 225-240
Author(s):  
DANA CARMODY
Keyword(s):  
Customer Service ◽  
Positive Impact ◽  
Case Analysis ◽  
Retail Store ◽  
Tax Credits ◽  
Mail Order ◽  
High Quality ◽  
Economic News ◽  
Company Limited ◽  
New Generation

The T Eaton company, considered the world's first department store, was named after its founder Timothy Eaton. In 1869, it as a small dry goods business in Toronto. By 1907, at the death of its founder, it was a giant retail store, with a branch in Winnipeg, alongside a country-wide mail-order business. Innovative practices established during his time included sales for cash only and satisfaction guaranteed or money refunded. Eaton's successors extended the Eaton empire across Canada, continuing the tradition of quality goods, prices, customer service and also fair labour practices. It became a Canadian institution. Eaton's filed for protection from its creditors in February 1997 and once again in August 1999 (see Appendix 1 for a chronology of events) under the federal Companies' Creditors Arrangement Act and the Ontario Business Corporations Act (Closings). The restructuring that followed the first bankruptcy was only partially successful. However, it had a significantly positive impact on Eaton's operations, and seemed to turn things around. Were it not for bad economic news and misfortune in mid-to-late 1998 (CNW 3 and CNW 5), the plan might have worked. Store-closings, employee terminations, and a huge liquidation sale followed the second bankruptcy declared in August 1999, as did the suspension of the trading of Eaton's stock (Chron). Sears Canada Inc. agreed to purchase 16 of the Eaton's stores in September 1999 (Sears 1; Material 1). These will open by the fall of 2000 (Material 2; Sears 1). A compromise was made with Eaton's creditors (including the employees) to give them approximately $0.50 on the dollar (Olijnyk 1). A compromise was also arrived at with Eaton's shareholders whereby the latter would be given participation units in exchange for their common shares (on a one-for-one trade) (Amended; Trachuk). These participation units are to be used in a contingent and conditional settlement based upon the possible utilization of tax credits by Sears acquired as a result of Eaton's $390 million in losses since 1996 (Receivership; Amended; Trachuk). These settlement monies might or might not be realized by the former shareholders (Amended; Trachuk). Today, Eaton's is no more. In its place are many great memories by a former generation of Canadians who used to go to the Eaton's stores to buy big things that were always of high quality. "Agnes Lunn, who was visiting [Edmonton, Calgary,] from Dartmouth, N.S., said she will miss the chain because of its trustworthiness. "If you bought something from Eaton's, you knew it was worth having, you knew it would be quality," she said (Auction)." Perhaps having six of the Eaton's stores open up this fall with the Eaton's name on them will rekindle a loyalty in a new generation of Canadians?

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