Student Identification and Communication Instruction: An Examination of Identity Gaps as Predictors of Communication Satisfaction and Teacher Apprehension

2019 ◽  
Vol 70 (5) ◽  
pp. 620-632 ◽  
Author(s):  
Matthew C. Ramsey ◽  
Richard A. Knight ◽  
Misty L. Knight
Keyword(s):  
Communication Satisfaction ◽  
Communication Instruction ◽  
Identity Gaps ◽  
Student Identification

Effects of taboo conversation topics on impression formation and task performance evaluation

2020 ◽  
Vol 48 (8) ◽  
pp. 1-11
Author(s):  
Hye Eun Lee ◽  
Catherine Kingsley Westerman ◽  
Emi Hashi ◽  
Kyle B. Heuett ◽  
Stephen A. Spates ◽  
...  
Keyword(s):  
Body Weight ◽  
Performance Evaluation ◽  
Social Norms ◽  
Task Performance ◽  
Interpersonal Communication ◽  
Impression Formation ◽  
Communication Satisfaction ◽  
Communication Interaction ◽  
Positive Impression ◽  
And Task

We examined how taboo conversation topics, such as being arrested, religion, and one's body weight, affect impression formation and task performance. In an experiment with 109 women, each participant and a female research confederate, whom the participant believed to be another participant, had a conversation and were asked to complete a task. We manipulated the conversation topics and actual task performance of the confederate, and measured participants' communication satisfaction; perception of the confederate's social, physical, and task attractiveness; and task performance. The results show that when the confederate performed well and appropriate (vs. taboo) conversation topics were discussed, the participants formed a more positive impression of the confederate and evaluated her task performance more positively. Therefore, if social norms for appropriate conversation topics are not followed, individuals may be less satisfied with their interpersonal communication interaction with the person who has not observed the norms, and may evaluate the task performance of that other person more negatively.

Communication satisfaction and trust among Turkish adolescent siblings

2017 ◽  
Vol 45 (1) ◽  
pp. 143-153
Author(s):  
Müge Çelik Örücü ◽  
Sühendan Er
Keyword(s):  
High School Students ◽  
Family Relationships ◽  
Communication Satisfaction ◽  
Age Difference ◽  
School Students ◽  
Satisfaction Scale ◽  
Dyadic Trust ◽  
Gender And Age ◽  
The Impact ◽  
Trust Scale

The relationships that exist among brothers and sisters have been much less researched and observed than other kinds of family relationships. Thus, the impact of sibling dyads' gender and age difference on Turkish adolescents' communication satisfaction and trust was examined. The sample consisted of 272 (154 female, 118 male) Turkish high school students, all of whom were aged between 14 and 18 years and had 1 younger sibling. They were asked to complete the Sibling Communication Satisfaction Scale and the Dyadic Trust Scale. A significant gender difference was obtained for both trust and communication satisfaction, wherein females were more likely than males were to trust and be satisfied with their level of communication with their siblings, especially in the case of same-gender siblings. However, no significant result was found for age difference in terms of either trust or communication satisfaction.

Addressing Reliability Estimates When the Population is Small: Can Social Cognition Help?

1993 ◽  
Vol 73 (2) ◽  
pp. 499-505 ◽  
Author(s):  
Scott W. Brown ◽  
Mary M. Brown
Keyword(s):  
Social Cognition ◽  
Communication Satisfaction ◽  
Systematic Desensitization ◽  
Internal Reliability ◽  
Satisfaction Scale ◽  
Measurement Framework ◽  
Hospital Intensive Care Unit ◽  
Reliability Estimates ◽  
Critical Feedback ◽  
Gathering Data

One of the issues facing researchers studying very select populations is how to obtain reliability estimates for their instruments. When the populations and resulting samples of studies are very small and select, gathering data for typical reliability estimates becomes very difficult. As a result, many researchers ignore the concern about reliability of their instrumentation and forge ahead collecting data. In response to this concern, Bandura's model of social cognition and Wolpe's model of systematic desensitization were combined and applied to a group of 90 undergraduates completing a Communication Satisfaction Scale designed to assess the attitudes of intubated patients in a hospital Intensive Care Unit. Stimuli (text, auditory and visual) were provided to sensitize the subjects to the intubation procedure and to enable the subjects to imagine what it is like to be an intubated patient. The subjects responded to 10 items focusing on the communication issues of intubated patients on a scale in Likert format. Internal reliability (Cronbach alpha) was 0.83 for the entire scale. The results are discussed within both a social cognition and a measurement framework. While the resulting reliabilities cannot be directly applied to the intubated sample, the procedure may provide critical feedback to researchers and instrument developers prior to the actual administration of the instrument in research.

Learning in the service environment: the influence of diversity climate

2016 ◽  
Vol 26 (4) ◽  
pp. 448-470 ◽  
Author(s):  
Priyanko Guchait ◽  
Juan Madera ◽  
Mary Dawson
Keyword(s):  
Psychological Safety ◽  
Communication Satisfaction ◽  
Service Organizations ◽  
Diversity Climate ◽  
Mediating Effects ◽  
Learning Behavior ◽  
Content Type ◽  
Lodging Managers ◽  
High Engagement ◽  
Employee Learning

Purpose – The purpose of this paper is to examine how diversity climate in service organizations influence employee learning behavior. Additionally, the study examined the mediating effects of psychological safety and communication satisfaction between diversity climate and learning behavior. Design/methodology/approach – Data were collected from 128 hotel and lodging managers by administering survey questionnaires. The dual mediational model was tested using the mediation test suggested by Preacher and Hayes (2008). Findings – Results indicated that when managers perceived a positive diversity climate they also reported high engagement in learning behavior. Additionally, the study found the mediating effects of psychological safety and communication satisfaction. Originality/value – The importance of learning behavior has been noted by researchers and practitioners because of its influence on service performance. Learning behavior is especially important in complex, error prone, and fast changing businesses like the services industry. This research contributes to the existing body of research by examining the influence of diversity climate on learning behavior, which has not been investigated empirically in the literature. The current research not only makes a significant contribution to the learning and diversity literature, but also informs practitioners how learning behavior can be increased and how diversity climate can be created in within service organizations, in particularly hospitality.

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