Exploring customers’ perceptions about Quality Management Systems: an empirical study in Italy

2016 ◽  
Vol 29 (11-12) ◽  
pp. 1466-1481 ◽  
Author(s):  
Federica Murmura ◽  
Laura Bravi
Keyword(s):  
Quality Management ◽  
Empirical Study ◽  
Management Systems ◽  
Quality Management Systems

An empirical study of quality management systems in the Saudi construction industry

2014 ◽  
Vol 14 (3) ◽  
pp. 181-190 ◽  
Author(s):  
Mohamed Aichouni ◽  
Noureddine Ait Messaoudene ◽  
Abdulaziz Al-Ghonamy ◽  
Mabrouk Touahmia
Keyword(s):  
Quality Management ◽  
Empirical Study ◽  
Construction Industry ◽  
Management Systems ◽  
Quality Management Systems

scholarly journals Benefits of Quality Management Standards in Organizations

Standards ◽  
2021 ◽  
Vol 1 (2) ◽  
pp. 154-166
Author(s):  
Arūnas Zgirskas ◽  
Juozas Ruževičius ◽  
Darius Ruželė
Keyword(s):  
Quality Management ◽  
Customer Satisfaction ◽  
Empirical Study ◽  
Corporate Image ◽  
Management Systems ◽  
Quality Level ◽  
Customer Requirements ◽  
Quality Management Systems ◽  
Management Standards ◽  
Perception Of Quality

The main motives for implementing standards are external and internal. External motives are related with aims to enter new markets, export new goods, meet customer requirements, achieve better corporate image, gain market share, or increase customer satisfaction. Internal motives occur when the organization itself wants to improve the internal system and when processes and benefits depend on the internal motives of the organization. In order to disclose the benefits of quality standards, an empirical study was conducted with quality representatives from organizations in different fields of business activity in Lithuania. The research aimed to investigate what quality management systems prevail in organizations and to reveal the motives and benefits of implementation. The empirical study found that after the implementation of quality management standards (QMS), the quality level improved; the number of incidents and defects (complaints) decreased; employee involvement and perception of quality increased; company profits increased; customer satisfaction increased; and company management was improved.

Quality management in medical laboratories

2010 ◽  
Vol 30 (02) ◽  
pp. 55-62
Author(s):  
M. Fritzer-Szekeres
Keyword(s):  
Quality Management ◽  
Medical Laboratory ◽  
Management Systems ◽  
The European Union ◽  
Quality Management Systems ◽  
Iso 17025 ◽  
Iso 15189 ◽  
Medical Laboratories ◽  
Systems Quality ◽  
Standard Iso 15189

SummaryDuring the 20th century understanding for quality has changed and international and national requirements for quality have been published. Therefore also medical branches started to establish quality management systems. Quality assurance has always been important for medical laboratories. Certification according to the standard ISO 9001 and accreditation according to the standard ISO 17025 have been the proof of fulfilling quality requirements. The relatively new standard ISO 15189 is the first standard for medical laboratories. This standard includes technical and management requirements for the medical laboratory. The main focus is the proof of competence within the personnel. As this standard is accepted throughout the European Union an increase in accreditations of medical laboratories is predictable.

REGULARITIES OF THE PREPARATION OF RUSSIAN ENTERPRISES FOR CERTIFICATION OF COMPLIANCE WITH ISO 9000 SERIES

2019 ◽  
Vol 6 (3) ◽  
pp. 54-60
Author(s):  
Mikhail Jurievich Rudiuk ◽  
Anastasiia Vladislavovna Gerasimova ◽  
Ekaterina Mikhailovna Pomozova
Keyword(s):  
Quality Management ◽  
Iso 9000 ◽  
World Market ◽  
Practical Significance ◽  
Management Systems ◽  
Quality Management Systems ◽  
Strict Adherence ◽  
The World ◽  
Legislative Framework ◽  
Current Stage

The authors' task was to analyze the development of quality management systems at the current stage in Russia, as well as at the previous stage in the USSR. As a result, we came to the conclusion that the factors stimulating the implementation of ISO 9000 standards are the need to promote products on the world market, as well as the possibility of receiving orders from the state. In the future, strict adherence to these standards will allow enterprises to significantly reduce the likelihood of lawsuits from consumers, which is important in the context of the development of the legislative framework and increased control over the business. The practical significance of the article is the possibility of familiarizing management and personnel with quality services, whose task is to prepare for certification for compliance with ISO 9000 standards in how this process took place in other companies. The originality of this work is to summarize the experience of implementation of ISO 9000 standards at enterprises and to analyze the factors contributing to or hindering this process.

Sign in / Sign up

Export Citation Format

Share Document