Relationship Management, Competitive Advantage and Performance of Hotels: A Resource-Based View

2021 ◽  
pp. 1-19
Author(s):  
Daniel Ofori ◽  
Christina Appiah-Nimo
Keyword(s):  
Competitive Advantage ◽  
Relationship Management ◽  
Resource Based View ◽  
And Performance

Resources for What? Understanding Performance in the Resource-Based View and Strategic Human Capital Resource Literatures

2021 ◽  
pp. 014920632110031
Author(s):  
Robert E. Ployhart
Keyword(s):  
Human Capital ◽  
Competitive Advantage ◽  
Research Needs ◽  
Resource Based View ◽  
Strategic Human Capital ◽  
Specific Performance ◽  
Collective Performance ◽  
And Performance ◽  
Performance Behavior ◽  
Management Scholarship

Barney’s presentation of the resource-based view (RBV) profoundly shaped the trajectory of management scholarship. This article considers the RBV’s impact specifically on the field of strategic human capital resources. Although Barney is still highly relevant, I suggest that research has not sufficiently appreciated the role that individual and collective performance behavior and outcomes play in linking human capital resources to competitive advantage. An alternative, what might be called RBV2.0, posits that research needs to recognize that human capital resources are distinct from performance behavior and outcomes. Such an observation raises the question, “Resources for what?” Answering this question leads to several important insights. First, a given type of human capital resource is only important to the extent it is related to performance behavior and outcomes that contribute to competitive advantage. Second, performance behavior is largely strategy-specific and thus firm-specific. Third, firm specificity is not a characteristic of human capital resources but rather a function of the proximity of the resource to firm-specific performance behavior and outcomes. Consequently, “Performance” is the answer to the question, “Resources for what?” This emphasis on understanding human capital resource-performance relationships adds considerable precision into the RBV, helps resolve puzzles in the strategic human capital literature relating to firm specificity and performance mobility, and promotes a deeper understanding hiding latent within Barney’s original view.

scholarly journals Does the ‘Process’ of Process Capital Matter to Performance? Evidence from Kenyan Commercial Banks

2019 ◽  
Vol 5 (1) ◽  
pp. 105-114
Author(s):  
Peter Nderitu Githaiga ◽  
Joyce Kiomosop Komen ◽  
Josephat Cheboi Yegon
Keyword(s):  
Life Cycle ◽  
Firm Performance ◽  
Panel Data ◽  
Competitive Advantage ◽  
Commercial Banks ◽  
Product Life Cycle ◽  
Dynamic Environment ◽  
Resource Based View ◽  
Customer Expectation ◽  
And Performance

Globalization, changing customer expectation and shrinking product life-cycle depict process capital as a source of competitive advantage in modern economies. Consequently, organizations are gradually becoming more process oriented to cope with a dynamic environment. However, the process capital and performance causality is scanty in extant literature. Besides, previous studies overlooked the process aspect of process capital. Thus, the objective of this study was to determine whether the “process” of process capital matters to firm performance. The hypothesis was tested using panel data for the years 2008-2017 extracted from 31 commercial banks in Kenya. The findings showed that process capital had a positive and significant effect on performance (β = 0.275, ρ-value 0.000<0.05). Consistent with the resource based view theory; the study concluded that the process of process capital influences firm performance.

scholarly journals SATISFACTORY QUALITY SCENE RELATIONSHIP MANAGEMENT BY SCHEMATIZED STRUCTURE

2015 ◽  
Vol 3 (4) ◽  
pp. 56-69
Author(s):  
Nasser Fegh-hi Farahmand ◽  
Shirin Pour Haji Ali Farid
Keyword(s):  
Competitive Advantage ◽  
Relationship Management ◽  
Positive Association ◽  
Growth Orientation ◽  
Successful Measurement ◽  
And Performance ◽  
Research Propositions ◽  
Fundamental Proposition ◽  
Satisfactory Quality

The role of organizations is to implement strategy. A fundamental proposition in strategy is that distribution methods must be aligned with customers and competitive advantage. Unfortunately, method successful measurement literature has provided ambiguous guidance to managers. This paper proposes a relation of organizational relationship management by schematized structure and reviews the satisfactory quality scene strategies and performance measurement literature to develop a conceptual model and research propositions. In fact, organizations influence whether or not those organizations engage in satisfactory quality scene strategies. In this field, the focus is on the special characteristics of schematized structure such as education type and level. The facilitator manager's characteristics showing a significant association with a commitment to organizational relationship management and also organizational relationship management showed a positive association with those schematized structure with a growth orientation. It is concluded that facilitator manager's characteristics can be important in explaining and compilation the organizational relationship management within the organizations for implementation. This paper is to explore the ways in which certain characteristics of schematized structure of organizations generate a tendency to prepare formal written satisfactory quality scene strategies.

Strategic Tacit Knowledge-Based Competitiveness

2018 ◽  
pp. 699-724
Author(s):  
Khaled Tamzini
Keyword(s):  
Competitive Advantage ◽  
Tacit Knowledge ◽  
Academic Research ◽  
Empirical Method ◽  
Superior Performance ◽  
Sustainable Competitive Advantage ◽  
Resource Based View ◽  
Knowledge Based ◽  
Internal Sources ◽  
And Performance

By using the resource-based view as a theoretical framework, the purpose of this chapter is to explain the internal sources of competitiveness in Tunisian firms operating in the industry of Information Communication and Technology (ICT). In other words, how do firms within this industry build their competitive advantage and performance? Based on the results of the academic research undertaken in 2012 on a sample of 209 Tunisian ICT firms, the author explains how strategic tacit knowledge (seen as strategic resource) allows the firms to gain a sustainable competitive advantage and superior performance. In addition, it provides researchers with an empirical method to operationalize tacit knowledge appropriately, as well as competitive advantage and performance. It also focuses on the exploration of the relationship between these three variables, demonstrating that competitive advantage mediates the impact of tacit knowledge on performance. Finally, this chapter is considered an attempt to respond to criticism formulated against the resource-based view.

Strategic Tacit Knowledge-Based Competitiveness

2015 ◽  
pp. 140-163 ◽  
Author(s):  
Khaled Tamzini
Keyword(s):  
Competitive Advantage ◽  
Tacit Knowledge ◽  
Academic Research ◽  
Empirical Method ◽  
Superior Performance ◽  
Sustainable Competitive Advantage ◽  
Resource Based View ◽  
Knowledge Based ◽  
Internal Sources ◽  
And Performance

By using the resource-based view as a theoretical framework, the purpose of this chapter is to explain the internal sources of competitiveness in Tunisian firms operating in the industry of Information Communication and Technology (ICT). In other words, how do firms within this industry build their competitive advantage and performance? Based on the results of the academic research undertaken in 2012 on a sample of 209 Tunisian ICT firms, the author explains how strategic tacit knowledge (seen as strategic resource) allows the firms to gain a sustainable competitive advantage and superior performance. In addition, it provides researchers with an empirical method to operationalize tacit knowledge appropriately, as well as competitive advantage and performance. It also focuses on the exploration of the relationship between these three variables, demonstrating that competitive advantage mediates the impact of tacit knowledge on performance. Finally, this chapter is considered an attempt to respond to criticism formulated against the resource-based view.

Analisis Resources Based View (RBV) Studi Kasus: Pada Yayasan Pendidikan GKPS

2020 ◽  
Vol 2 (1) ◽  
pp. 1-17
Author(s):  
Relahati Giawa ◽  
Liharman Saragih
Keyword(s):  
Competitive Advantage ◽  
Resource Based View ◽  
Purposive Sampling

Abstrak: Gereja Kristen Protestan Simalungun (GKPS) mengambil peran didalam membentuk, mendidik, dan mencerdaskan anak-anak bangsa dengan mendirikan Yayasan Pendidikan GKPS. Dalam melakukan tugas dan tanggung jawab tersebut Yayasan Pendidikan GKPS mempunyai berbagai strategi untuk boleh bersaing dengan yayasan pendidikan lainnya. Untuk itu perlu adanya suatu pendekatan internal yang meliputi sumber daya (resource) dan kapabilitas (capability) Yayasan Pendidikan GKPS yang dapat menciptakan keunggulan bersaing. Penelitian ini bertujuan untuk: (1) Untuk mengetahui strategi Resources Based View (RBV) dalam peneglolaan Yayasan Pendidikan GKPS, (2) Mengindentifikasi resources dan capability apa yang dimiliki oleh Yayasan Pendidikan GKPS dikaitkan dengan peluang dan ancaman dengan menggunakan kerangka analisis VRIO (Valuable, Rare, Inimitable, Organization) dalam menghadapi persaingan, (3) Mengetahui kondisi resources dan capability dalam bisnis di Yayasan Pendidikan GKPS dalam menghadapi persaingan yang semakin tinggi di masa sekarang maupun yang akan datang dengan menggunakan analisis VRIO (Valuable, Rare, Inimitable, Organization). Penelitian ini dilaksanakan pada Yayasan Pendidikan GKPS. Data dikumpulkan dengan menggunakan metode observasi, wawancara dan dokumentasi dengan penentuan informan secara purposive sampling. Hasil penelitian menunjukkan bahwa Yayasan Pendidikan GKPS memiliki sebanyak 13 sumber daya serta kapabilitas sebanyak 7 jenis berpotensi sebagai keunggulan kompetitif. Hasil analisis memberikan hasil bahwa Yayasan pendidikan GKPS memiliki resources dan capabilities yang masih berada pada kategori competitive parity dan temporary competitive advantage, oleh karena itu dibutuhkan formulasi strategi yang tepat untuk menjadikan resources dan capabilities tersebut menjadi Suistanable competitive advantage.  Kata kunci: Resource Based View (RBV), VRIO, Sumber daya, Kapabilitas

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