scholarly journals Exploring the implementation gap: organizational autonomy and line managers’ participation in human resource decision–making

Author(s):  
Aneeqa Suhail ◽  
Trui Steen
2006 ◽  
Vol 27 (3) ◽  
pp. 251-273 ◽  
Author(s):  
David McGuire ◽  
Thomas N. Garavan ◽  
Sudhir K. Saha ◽  
David O'Donnell

Author(s):  
Ксения Клепнева ◽  
Kseniya Klepneva ◽  
Вера Кабалина ◽  
Vera Kabalina

The article discusses an approach to developing customer-oriented approach in a multinational market research consulting company. Factors of customer-oriented approach are revealed based on empirical research data. The research was held in the multinational company affiliates located in 12 countries. The article presents an algorithm enabling not only decision-making in the field of allocating employees to company clients based on the level of employee customer orientation but also employee customer orientation development. In conclusion, the company’s biggest need in customer-oriented approach is related to the company departments implementing ad-hoc projects for clients. In this respect developing employees’ social skills and providing employees with significant decision-making authority become particularly important. The findings could be used by different stakeholders (line managers, human resource professionals etc.) involved in the process of human resource management and interested in developing customer-oriented approach.


2017 ◽  
Vol 8 (3) ◽  
pp. 120-131 ◽  
Author(s):  
Jatinder Kumar Jha ◽  
Manjari Singh

This paper explores the strategic importance of human resource (HR) planning and the various techniques employed by organizations to attract talent and thus to gain a competitive edge. In this paper, the authors have tried to explore the various biases that come into play when supervisors forecast for human resources. Backed by research, the paper recommends the integration of line managers with HR managers and their participations in strategic planning to enable the HR managers to gain valuable insights for HR planning. The paper further suggests that though biases cannot be ruled out completely but they can be controlled by providing relevant training to the HR and line managers to forecast dynamics. Further, the judgement of the line managers could be complemented with other forecasting techniques to make the process more reliable.


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