The impact of individual values on human resource decision‐making by line managers

The current study aimed at understanding the impact of Human Resource Accounting practices on decision making in an organization. The research was conducted on a private company in Kurdistan. Researchers constructed a model where predictor variable is Human Resource Accounting Practices and Predicted variable is Decision making. The Research has null hypothesis and alternative hypothesis where the null hypothesis was“There is no significant relationship between Human Resource Accounting Practices and Decision Making”. The alternative hypothesis was “There is significant relationship between Human Resource Accounting Practices and Decision Making”. The sample size for the current research was 107 where researcher distributed 120 questionnaires where 13 questionnaires were not filled properly. Researchers used quantitative method to analyze the results of the current research. The questionnaire consists of 20 questions which were organized randomly to avoid bias based responses from the respondents. Researchers concluded that HRA hasa strong positive effect on decision making where alternative hypothesis was accepted and null hypothesis got rejected. The sample size was low as the researcher conducted pilot study on this area and may get different results by increasing the sample size and demographics. The present research helps the organization to understand the importance of Human Resource Accounting and the effect of HRA on decision making

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Developing Customer-Oriented Approach in a Multinational Company

Scientific Research and Development Russian Journal of Project Management ◽

10.12737/article_5b5718576ca8d9.61898541 ◽

2018 ◽

Vol 7 (2) ◽

pp. 3-14

Author(s):

Ксения Клепнева ◽

Kseniya Klepneva ◽

Вера Кабалина ◽

Vera Kabalina

Keyword(s):

Decision Making ◽

Human Resource ◽

Market Research ◽

Ad Hoc ◽

Customer Orientation ◽

Research Data ◽

Multinational Company ◽

Human Resource Professionals ◽

Line Managers ◽

Oriented Approach

The article discusses an approach to developing customer-oriented approach in a multinational market research consulting company. Factors of customer-oriented approach are revealed based on empirical research data. The research was held in the multinational company affiliates located in 12 countries. The article presents an algorithm enabling not only decision-making in the field of allocating employees to company clients based on the level of employee customer orientation but also employee customer orientation development. In conclusion, the company’s biggest need in customer-oriented approach is related to the company departments implementing ad-hoc projects for clients. In this respect developing employees’ social skills and providing employees with significant decision-making authority become particularly important. The findings could be used by different stakeholders (line managers, human resource professionals etc.) involved in the process of human resource management and interested in developing customer-oriented approach.

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