Developing Customer-Oriented Approach in a Multinational Company

2018 ◽  
Vol 7 (2) ◽  
pp. 3-14
Author(s):  
Ксения Клепнева ◽  
Kseniya Klepneva ◽  
Вера Кабалина ◽  
Vera Kabalina
Keyword(s):  
Decision Making ◽  
Human Resource ◽  
Market Research ◽  
Ad Hoc ◽  
Customer Orientation ◽  
Research Data ◽  
Multinational Company ◽  
Human Resource Professionals ◽  
Line Managers ◽  
Oriented Approach

The article discusses an approach to developing customer-oriented approach in a multinational market research consulting company. Factors of customer-oriented approach are revealed based on empirical research data. The research was held in the multinational company affiliates located in 12 countries. The article presents an algorithm enabling not only decision-making in the field of allocating employees to company clients based on the level of employee customer orientation but also employee customer orientation development. In conclusion, the company’s biggest need in customer-oriented approach is related to the company departments implementing ad-hoc projects for clients. In this respect developing employees’ social skills and providing employees with significant decision-making authority become particularly important. The findings could be used by different stakeholders (line managers, human resource professionals etc.) involved in the process of human resource management and interested in developing customer-oriented approach.

Evidence, empathy and emotions: decision-making styles of human resource professionals and their effectiveness in resolving complaints of sexual harassment

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Arosha S. Adikaram ◽  
Pavithra Kailasapathy
Keyword(s):  
Decision Making ◽  
Sexual Harassment ◽  
Human Resource ◽  
Interactional Justice ◽  
Research Approach ◽  
Human Resource Professionals ◽  
Structured Interviews ◽  
Content Type ◽  
Self Reflection ◽  
Decision Making Styles

PurposeThe decision-making styles of human resource professionals (HRPs) in resolving complaints of sexual harassment are extremely important as they form the backbone of effectiveness in the resolution of a complaint. The purpose of this paper is to explore these decision-making styles and gauge their effectiveness in resolving such complaints.Design/methodology/approachEmploying a qualitative research approach, semi-structured interviews were conducted with 35 HRPs of 30 companies in Sri Lanka.FindingsWe found eight decision-making styles used by HRPs in resolving complaints of sexual harassment: (1) analytical, (2) behavioural, (3) directive, (4) conceptual, (5) avoidant, (6) dependent, (7) intuitive and judgemental, and (8) manipulative and persuasive. HRPs were found to generally adopt combinations of these styles, with one or two styles being dominant while one or two were used as back-up styles. In resolving complaints of sexual harassment, certain combinations of these styles were found to be more effective than others because they led to procedural, distributive and interactional justice.Practical implicationsThe implications of these findings for self-reflection and in training for the HRPs are also discussed.Originality/valueThe findings of this study assist us in understanding how and why HRPs make different decisions when resolving seemingly similar complaints and the effectiveness of such decisions.

The impact of individual values on human resource decision‐making by line managers

2006 ◽  
Vol 27 (3) ◽  
pp. 251-273 ◽  
Author(s):  
David McGuire ◽  
Thomas N. Garavan ◽  
Sudhir K. Saha ◽  
David O'Donnell
Keyword(s):  
Decision Making ◽  
Human Resource ◽  
Individual Values ◽  
Line Managers ◽  
The Impact ◽  
Resource Decision

Negotiating Employees Dependent Care Accommodations: Perspectives from Human Resource Professionals

2006 ◽  
Author(s):  
Jennifer R. Bradley ◽  
Katherine Huffstutter ◽  
Eileen M. Brennan ◽  
Julie M. Rosenzweig
Keyword(s):  
Human Resource ◽  
Human Resource Professionals ◽  
Dependent Care

Bayesian Decision-Making Based Recommendation Trust Revision Model in Ad Hoc Networks

2009 ◽  
Vol 20 (9) ◽  
pp. 2574-2586 ◽  
Author(s):  
Yu-Xing SUN ◽  
Song-Hua HUANG ◽  
Li-Jun CHEN ◽  
Li XIE
Keyword(s):  
Decision Making ◽  
Ad Hoc Networks ◽  
Ad Hoc ◽  
Bayesian Decision ◽  
Hoc Networks ◽  
Bayesian Decision Making

German labour market data – Data provision and access for the international scientific community

2020 ◽  
Vol 21 (3) ◽  
pp. 313-333
Author(s):  
Dana Müller ◽  
Stefanie Wolter
Keyword(s):  
Labour Market ◽  
Survey Data ◽  
Scientific Community ◽  
Market Research ◽  
Research Data ◽  
International Scientific Community ◽  
High Quality ◽  
Data Centre ◽  
Integrated Employment ◽  
Data Provision

AbstractThe Research Data Centre at the Institute for Employment Research (RDC-IAB) has been offering high-quality administrative and survey data on the German labour market for 15 years and has become one of the most important locations worldwide for researchers interested in data for labour market research. This article provides an overview of the RDC-IAB, including its data and access modes. The article presents two datasets in more detail: the Sample of Integrated Employment Biographies, a classic dataset, and the Linked Personnel Panel, a new dataset. Finally, this article provides insights into future infrastructure and data developments.

scholarly journals An Exploratory Study of Research Data Governance in the U.S.

2020 ◽  
Vol 4 (1) ◽  
pp. 122-142
Author(s):  
Inna Kouper ◽  
Anjanette H Raymond ◽  
Stacey Giroux
Keyword(s):  
Decision Making ◽  
Exploratory Study ◽  
Research Data ◽  
Science And Society ◽  
Data Governance ◽  
Knowledge Commons ◽  
Multiple Voices ◽  
The Us ◽  
The Commons ◽  
The U.S

AbstractMaking decisions regarding data and the overall credibility of research constitutes research data governance. In this paper, we present results of an exploratory study of the stakeholders of research data governance. The study was conducted among individuals who work in academic and research institutions in the US, with the goal of understanding what entities are perceived as making decisions regarding data and who researchers believe should be responsible for governing research data. Our results show that there is considerable diversity and complexity across stakeholders, both in terms of who they are and their ideas about data governance. To account for this diversity, we propose to frame research data governance in the context of polycentric governance of a knowledge commons. We argue that approaching research data from the commons perspective will allow for a governance framework that can balance the goals of science and society, allow us to shift the discussion toward protection from enclosure and knowledge resilience, and help to ensure that multiple voices are included in all levels of decision-making.

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