Identifying critical success factors (CSFs) of Facilities Management (FM) in non-low cost high-rise residential buildings

Building services are the elements within a building which supports the fundamental operation of a building. Efficient performance of building services able to facilitate and avoid an unnecessary aggravations to the end users. Thus, the role of building services maintenance (BSM) organization is vital during the building operation phase in order to be responsible for overall performance of the building and its services. However, in recent years the maintenance performance provided by BSM organization is lack on many aspects. In Malaysia, the performance provided by BSM organization especially in low cost flats are considered to be poor. Hence, this paper focuses on identifing the BSM problems, the cause and consequently identify critical success factors (CSFs) to be applied by the BSM organization to overcome those problems. Reviews on literatures, questionnaire survey and interview were conducted to collect the valuable data for the study. The data obtained was analyzed using frequency, mean, standard deviation and content analysis. The findings indicatethat the common BSM problems occur in low cost flats are refuse disposal, rain water disposal and fire fighting system. While, lack of expertise, long duration taken and limited numbers of staffs are among the factors identified as the causes of those problems. 10 CSF namely clear goals and objectives, workforce development and training, effetive monitoring and feedback, project team competence, dedicated resources, management planning, taking account past experience, good interdepartmental communication, education on new technologies and clients expectations are identified to solve the challanges facing by the maintenace organization which causes various BSM problems. The 10CSF identified based on the opinion given by 24 interviewees from various Local Authorities. A low cost flat managed by Kuala Lumpur City Hall located at Cheras was used as case study. This study expected to help respective parties to overcome the BSM problems in the low cost flats.

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On the ranking of critical success factors

Journal of Facilities Management ◽

10.1108/jfm-04-2017-0012 ◽

2018 ◽

Vol 16 (1) ◽

pp. 26-37 ◽

Cited By ~ 2

Author(s):

Arnt Ove Hopland ◽

Sturla Kvamsdal

Keyword(s):

Survey Data ◽

Cost Efficiency ◽

Local Governments ◽

Critical Success Factors ◽

Success Factors ◽

Sampling Error ◽

Facilities Management ◽

Data Set ◽

Content Type ◽

Critical Success

Purpose The purpose of this paper is to discuss rankings of critical success factors (CSFs) from survey data, both with respect to what information such rankings should be based on and how to evaluate and interpret uncertainty from sampling errors. Design/methodology/approach The authors conducted a survey on CSFs in public facilities management. The survey data set covers two-thirds of all Norwegian local governments and 80 per cent of the Norwegian population. The authors analyze the data using basic statistics and bootstrap sampling techniques. Findings Rankings of CSFs are sensitive to the information one chooses to collect in the survey. With the survey data, the authors show that the typical approach of inquiring about importance of various factors leads to a different ranking of factors than if one inquires about cost efficiency. The authors further consider a ranking that reflects all information in the data; the authors look in particular at a ranking with equal weights to importance and cost efficiency. The authors also find that many factors, when controlling for sampling error, should be ranked equally, and that further considerations need to be consulted when priorities are decided. Originality/value The authors demonstrate the effect of cost efficiency and uncertainty considerations on rankings of CSFs for facilities management. The study paves the way for a broader and more comprehensive perspective on CSFs and what these factors should and could reflect.

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Design of Sustainable Outsourcing Services for Facilities Management: Critical Success Factors

Sustainability ◽

10.3390/su10072292 ◽

2018 ◽

Vol 10 (7) ◽

pp. 2292 ◽

Cited By ~ 4

Author(s):

Ka Lok ◽

Alex Opoku ◽

David Baldry

Keyword(s):

Critical Success Factors ◽

Success Factors ◽

Facilities Management ◽

Critical Success

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Analysis of critical success factors for high rise buildings

International Journal of Latest Trends in Engineering and Technology ◽

10.21172/1.72.527 ◽

2016 ◽

Vol 7 (2) ◽

Keyword(s):

Critical Success Factors ◽

Success Factors ◽

High Rise ◽

Critical Success

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Stakeholders’ perception of critical success factors for sustainable facilities management practice in universities in sub- Saharan Africa

Acta Structilia ◽

10.18820/24150487/as24i2.4 ◽

2017 ◽

Vol 24 (2) ◽

Author(s):

Bankole Awuzie ◽

Rasheed Isa

Keyword(s):

Critical Success Factors ◽

Success Factors ◽

Management Practice ◽

Sub Saharan Africa ◽

Facilities Management ◽

Critical Success ◽

Sub Saharan

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The Challenges of Sustainable Development on Facilities Management Outsourcing Services: An Investigation in Educational Facilities

Sustainability ◽

10.3390/su13158156 ◽

2021 ◽

Vol 13 (15) ◽

pp. 8156

Author(s):

Ka Leung Lok ◽

Andrew Smith ◽

Alex Opoku ◽

Charles Chen

Keyword(s):

Sustainable Development ◽

Critical Success Factors ◽

Success Factors ◽

Service Providers ◽

Working Environment ◽

Facilities Management ◽

Educational Facilities ◽

Critical Success ◽

Outsourcing Strategies ◽

The Impact

(1) Background: Generally, firms are reluctant to report outsourcing failures, no matter what industry they operate within. To eliminate poor performance of outsourced service providers, it is necessary to establish a specific outsourcing relationship model for facilities management (FM). The purpose of this paper is to study the concept of outsourcing relationships in relation to FM and to investigate the design of the critical success factors on sustainable outsourcing strategies through a discussion of four dimensions (ownership of FM assets, control of FM assets, competitive position and long-term plan). (2) Methods: Based on two questionnaire surveys, data were collected from 38 clients and 34 service providers. The study evaluated the FM outsourcing strategies from critical success factors in educational facilities in Hong Kong. (3) Results: This study explains the impact of FM outsourcing strategies on Hong Kong’s four commonly outsourced FM contracts including building maintenance, security, cleaning and catering from the clients’ and service providers’ point of view. (4) Conclusions: This is the outsourcing way forward in order to create a better working environment conducive for all the parties that would result in better sustainability of FM’s future and thus impact the economic objectives of sustainable development, in parallel with adding social and environmental value.

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