Part III Outcomes of an Investigation, 10 Handling and Rejecting Complaints
This chapter explores the grounds for, and the process of, rejecting complaints, and outlines complainants’ rights. Complaints are crucial for effective antitrust enforcement. They are a tool to trigger cases and help the European Commission to focus on markets and practices that matter to EU citizens. The Commission therefore encourages the submission of complaints. At the same time, the Commission, as any administrative body, has limited resources. To this effect, the EU Courts have on many occasions acknowledged the Commission’s discretion to give differing degrees of priority to the examination of complaints and to choose the criteria for rejecting complaints. The EU competition rules take into account the fact that complaints are better dealt with by the competition authority which is closer to the facts. Moreover, once an allegedly anticompetitive practice is being reviewed or has been already reviewed by a competition authority, Article 13 of Regulation 1/2003 provides that other competition authorities can rely on this review to reject the same allegations if brought to their attention. The approach to complaints also takes into account that Articles 101 and 102 TFEU are directly applicable and that persons affected by allegedly anticompetitive practices may seek redress before national courts.