Neurologist, 8 years’ experience, USA
This chapter offers advice to providers caring for patients with Non-Epileptic Seizures (NES). Care providers should respect the patients and allow them to take the lead in the diagnostic and therapeutic process. Motivational interviewing techniques, such as reflective listening, in which the clinician reflects back the patient’s stated feelings and reasons for change, are critical in supporting patients to engage with and adhere to the therapeutic process. The author vividly remembers a clinical appointment with a patient who was lost in her somatic symptoms, overcome with headaches and auditory hallucinations of a loud bang, and unable to engage in a discussion of her diagnosis. When the author stopped trying to educate the patient about her diagnosis and asked her how the seizures affected her life, reflecting back her responses and pain, the headaches and hallucinations resolved and she was able to engage fully in a conversation about her NES and plans for treatment. Ultimately, caring for patients with NES is often a heavy burden, but it is also a privilege and a blessing—it is what healthcare should be, something that is easy to lose in the modern medical system.