Feeling the Pressure
Similar to the street-level bureaucrats in Lipsky’s classic study, the custody officers met in the course of fieldwork for this study were faced with a dilemma emergent from competing occupational demands and police functions. On the one hand, they were conscious of their statutory duties under PACE to act as guardians of suspects’ rights, and that the routine practices of their fellow officers could undermine the right to liberty. On the other, they were confronted with considerable organizational pressure to process arrests in custody and, in doing so, help their over-worked frontline colleagues who tirelessly bounced from one response call to another. This chapter aims to answer the question emerging from the last chapter: how did custody officers respond to the pressure they faced to authorize the detention of suspects, especially where the arrest seemed to be on dubious grounds? Did they succumb to workplace demands and authorize detention, or did they feel able to push back and challenge arresting officers and their supervisors? By the end of this chapter, the reader will come to understand how and, more importantly, why, the former attitude prevailed and what this tells us about custody officers as human rights practitioners.