Evaluating the comparative service quality of supermarkets using the analytic hierarchy process

2010 ◽  
Vol 24 (4) ◽  
pp. 283-293 ◽  
Author(s):  
Hokey Min
2021 ◽  
Vol 276 ◽  
pp. 02006
Author(s):  
Xue Chen ◽  
Dacai Chen ◽  
Jiyu Li ◽  
Yifu Lin ◽  
Jutian Lai

The service quality level of the construction unit plays an important role in improving the construction quality of the distribution network and the operating efficiency of the power grid enterprises. Therefore, this article combines the characteristics of the construction process management of the distribution network, aims to improve the service quality level of the construction unit, and combines the relevant system requirements of the power grid enterprise and the construction standardization management norms to construct a scientific and reasonable evaluation index system for the service quality level of the construction unit; The analytic hierarchy process determines the index weights and evaluation methods, and provides technical guidance and reference for the power grid enterprises to reasonably carry out the service quality evaluation of the construction unit.


Author(s):  
Rafikul Islam ◽  
Norimah Md. Dali ◽  
Alias Abdullah

Opinions were sought from a panel of two groups of Malaysian experts, i.e., the urban planners and the Maqasid al-Shariah scholars with the aim of developing an evaluation model via identifying and ranking the Maqasid indicators and sub-indicators for liveability and quality of life in cities. The measurement utilizes the Dharuriyyat (essentials or necessities) dimension of the Maqasid al-Shariah principles based on Al-Shatibi’s School of maslahah which targets public interests and benefits of living in cities. This is supported by Ibn Ashur and contemporarily by Yusuf al-Qaradhawi who emphasize harmony, justice and global peace. The Analytic Hierarchy Process (AHP) has been used as the main method to prioritize the indicators and sub-indicators. The AHP results indicate that religion, life, intellect, lineage and wealth are in descending order of importance, similar to the priorities of the classic Maqasid al-Shariah doctrine. However, the sub-indicators are ranked in terms of priorities based on the consensus of the urban planners and maqasid practitioners which ultimately form the Islamic liveability measurement for cities.


2020 ◽  
Vol 9 (1) ◽  
pp. 69-77
Author(s):  
Rui Yang ◽  
Meng Wang ◽  
Gongxiang Wang ◽  
Ming Deng ◽  
Jianen Jing ◽  
...  

Abstract. We present a quality control methodology for the currents of marine controlled-source electromagnetic transmitters . The quality level of the transmitting current directly affects the signal-to-noise ratio (SNR) of the electromagnetic-field data, as received by a multicomponent electromagnetic receiver from the seabed. Although the transmitting-current stability is sufficient under normal circumstances, the SNR of the received signal can change owing to factors such as outside noise. In some emergency cases such as instrument failure or a sudden increase in electromagnetic interference that we are not aware of, the frequency and properties of the transmitting current, such as its size and waveform, may change. The traditional current monitoring and data playback tools fail to detect and evaluate the anomalies well and in a timely manner, which introduces considerable errors in the later data-processing procedure. Pertaining to these issues, this paper proposes a comprehensive quality evaluation method for the transmitting current. The proposed algorithm, based on the analytic hierarchy process, is first used to analyze five current stability parameters – current frequency, positive amplitudes, negative amplitudes, discrepancy of ideal waveform, and waveform repetition – and then to define the harmonic energy and calculate the quality of transmitting current (QTC) index of the final data to assess the quality of the transmitting current comprehensively. The results of a marine experiment performed in 2016 show that the algorithm can identify abnormal current data and quantitatively evaluate the current conditions. Under normal circumstances, the QTC index is less than 2 %. The key findings are that the QTC index changes to more than 4 % and some curvilinear features are observed if the transmitting-current quality is poor. These results will provide a positive, significant guide for the evaluation and monitoring of transmitting-current data in marine experiments.


2019 ◽  
Vol 29 (Supplement_4) ◽  
Author(s):  
M B Kaziuk ◽  
W Kosiba

Abstract Introduction Haemodialysis is one of the methods of renal replacement therapy which is most frequently used in Poland and in the world in patients with chronic and acute renal failure. Purpose: An attempt was made to have patients undergoing regular haemodialysis assess the results of activity of dialysis centres. Methods 64 patients (30 women, 34 men, age: 50.2 +/- 11.9 years) undergoing dialysis therapy in three selected dialysis centres in Poland were included in the study. A questionnaire correlated with the analytic hierarchy process (AHP) was employed for the assessment. The dialysis centres were assessed by the patients in the context of availability of services, communication between the medical staff and the patient and the treatment used. Two sub-criteria were connected with each criterion, for which significance (priorities) indicating a dependent impact on the assessment of the quality of dialysis centres was calculated. Results From amongst four domains of the assessment of dialysis centres, the patients rated medical care and nursing care the highest (w = 0.386), where medical care had significance equal to 0.455, and nursing care had significance equal to = 0.545. The next important part of the assessment of dialysis centres was communication between the medical staff and the patient (w = 0.321) and the treatment used (haemodialysis) (w = 0.155). Availability of services had the lowest significance (w = 0.138), including performance of examinations for kidney transplant and medical transport for haemodialysis. Conclusions The assessment of dialysis centres using the AHP method should be part of the therapeutic process where one needs to emphasise the role of the patient in chronic nephrological care which translates into the quality of services provided by dialysis centres. Key messages The assessment of dialysis centres using the AHP method should be part of the therapeutic process. The patient’s role and its good assessment in the treatment process is very important.


2002 ◽  
Vol 8 (2) ◽  
pp. 189-206 ◽  
Author(s):  
Jayanath Ananda ◽  
Gamini Herath

Wilderness is a unique environmental resource that provides a multitude of use and non-use benefits. The use and management of wilderness depend on the assessment of wilderness quality. Current wilderness assessment in Australia is based on two broad criteria, the remoteness and naturalness of the wilderness, determined using geographic information systems. This paper discusses a complementary assessment method using the Analytic Hierarchy Process (AHP). The AHP can be used to incorporate additional criteria, such as social and cultural criteria, to improve the quality of wilderness assessment. It provides a flexible and compatible method for large-scale wilderness assessments with multiple criteria. The weighting factors for the different criteria can be obtained from expert panels and focus groups.


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