Measurement of internal service quality: application of the SERVQUAL battery to internal service quality
2002 ◽
Vol 12
(5)
◽
pp. 278-291
◽
2008 ◽
Vol 9
(1)
◽
pp. 363-386
Keyword(s):
2009 ◽
Vol 10
(1)
◽
pp. 93-114
Keyword(s):
1999 ◽
Vol 16
(8)
◽
pp. 783-791
◽
2020 ◽
Vol 5
(2)
◽
pp. 63-76
2013 ◽
Vol 26
(1)
◽
pp. 34-49
◽
Keyword(s):
2006 ◽
Vol 5
(2)
◽
pp. 37-54
◽
Keyword(s):