The impact of internal service quality and learning organization on clinical leaders' job satisfaction in hospital care services

2013 ◽  
Vol 26 (1) ◽  
pp. 34-49 ◽  
Author(s):  
Angelos Pantouvakis ◽  
Panagiotis Mpogiatzidis
Keyword(s):  
Job Satisfaction ◽  
Service Quality ◽  
Learning Organization ◽  
Hospital Care ◽  
Care Services ◽  
Internal Service Quality ◽  
The Impact

scholarly journals The impact of internal service quality on job satisfaction in the hotel industry

2018 ◽  
Vol 8 (1) ◽  
pp. 55-62 ◽  
Author(s):  
Mukhles M. Al-Ababneh ◽  
Mousa A. Masadeh ◽  
Firas J. Al-Shakhsheer ◽  
Ma’moun A. Habiballah
Keyword(s):  
Job Satisfaction ◽  
Service Quality ◽  
Hotel Industry ◽  
Internal Service Quality ◽  
The Impact

scholarly journals Effects of Internal Service Quality on Work Engagement: A Case Study of Hotel Soaltee Crowne Plaza

2020 ◽  
Vol 5 (2) ◽  
pp. 63-76
Author(s):  
Eveeta Shakya ◽  
Puja Tamang
Keyword(s):  
Service Quality ◽  
Work Engagement ◽  
Significant Relationship ◽  
Research Work ◽  
Independent Variables ◽  
Study Results ◽  
Internal Service Quality ◽  
Relationship Of ◽  
The Impact ◽  
Employee Work Engagement

This study examined the Service Quality (SERVQUAL) model with the Internal Service Quality (ISQ) dimensions such as tangibles, reliability, responsiveness, assurance and empathy that impact on employee work engagement. This research work was conducted in Hotel Soaltee Crowne Plaza (SCP), one of the 5-star deluxe hotels of Nepal. The study has adopted an inferential research design to meet the study objectives regarding the impact of independent variables on work engagement of SCP Hotel. A structured questionnaire was distributed to 126 sample respondents out of a total of 503 employees of SCP hotel. The study reveals a significant relationship of work engagement with empathy and not with rest of the independent variables. Based on the findings it is recommended that employees should be taken good care of, and employers should be well aware of the employees’ emotional level since empathy has shown a highly significant relationship with work engagement. Study results have scope of future reference whereby implementing SERVQUAL dimensions for employee work engagement and reduction in employee turnover and improved.

Job Satisfaction, Organizational Commitment, and Internal Service Quality

2006 ◽  
Vol 5 (2) ◽  
pp. 37-54 ◽  
Author(s):  
Billy Bai ◽  
K. Pearl Brewer ◽  
Gail Sammons ◽  
Skip Swerdlow
Keyword(s):  
Job Satisfaction ◽  
Organizational Commitment ◽  
Service Quality ◽  
Internal Service Quality

scholarly journals ANALYSIS OF NURSE'S JOB SATISFACTION BASED ON INTERNAL SERVICE QUALITY MEASUREMENT

2020 ◽  
Vol 9 (2) ◽  
pp. 94-101
Author(s):  
Agus Aan Adriansyah ◽  
Budhi Setianto ◽  
Wiwik Afridah ◽  
Akas Yekti Pulih Asih ◽  
Stefanus Supriyanto ◽  
...  
Keyword(s):  
Job Satisfaction ◽  
Service Quality ◽  
Quality Measurement ◽  
Binary Logistic Regression ◽  
Simple Random Sampling ◽  
Cross Sectional ◽  
Internal Service Quality ◽  
Study Population ◽  
Analytic Design ◽  
Reward And Recognition

Nurses who are considered by the hospital to be able to provide maximum health services to patients so that they can increase patient satisfaction. This research was conducted to analyze the job satisfaction of nurses based on Internal Service Quality in the inpatient installation of RSI A. Yani Surabaya. The study was conducted with an observational analytic design and cross-sectional approach. The study population was the nurses in the inpatient installation of RSI A. Yani Surabaya, a total of 104 nurses. The sample size was 78 nurses who were spread in each inpatient room of RSI A. Yani Surabaya. The method of sampling using simple random sampling. Data analysis was performed using binary logistic regression test. The results showed that 98.7% of nurses rated internal service quality as good and 64.1% of nurses said they were satisfied. Based on the statistical test, it was found that the value of p = 0.999 ( 0.05), which means that internal service quality has no significant effect on job satisfaction of nurses. However, based on the aspect of internal service quality, the aspects of tools and reward and recognition can provide an almost significant effect on job satisfaction of nurses. Provision of tools has 9.23 times less risk of dissatisfying nurses than providing good tools. Likewise, giving rewards and recognition that was less likely to have a 3.34 times risk of making nurses dissatisfied compared to giving good recognition.

scholarly journals Pengaruh Kualitas Layanan Internal dan Kepuasan Kerja terhadap Kinerja Karyawan Hotel

2021 ◽  
Vol 10 (1) ◽  
pp. 13-22
Author(s):  
Ni Luh Putu Surining Jati ◽  
I Ketut Surata ◽  
I Gusti Agung Febrianto
Keyword(s):  
Job Satisfaction ◽  
Data Analysis ◽  
Service Quality ◽  
Job Performance ◽  
Hypothesis Test ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
The Other ◽  
Internal Service Quality ◽  
Performance Analyze

This research was conducted to analyze the influence of internal service quality on job performance, analyze the influence of job satisfaction on job performance, and analyze the influence of internal service quality and job satisfaction on job performance at The Ritz-Carlton Bali. Questionnaires as the data collection technique were distributed to employees at The Ritz-Carlton Bali as the respondents. The total samples were 85 respondents which identified using simple random sampling technique and Slovin formula as sampling technique. The measurements of this research used a Likert scale. The methods of data analysis used were classic assumption testing, coefficient determination, hypothesis test, and testing by SPSS version 24. The results of data analysis indicated that internal service quality has a positive and significant effect on job performance at The Ritz-Carlton Bali as proven by the value of tcount (3,259) > ttabel (1,663).  Job satisfaction has a positive and significant effect on job performance at The Ritz-Carlton Bali as proven by the value of tcount 2,742 > ttabel (1,663). and Internal service quality and job satisfaction simultaneously have a contributing is 5,21% through to the job performance. While the other remaining 4,79% is influenced by the other variable studied in this research.

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