Supply chain quality management: an empirical study

2016 ◽  
Vol 28 (11) ◽  
pp. 2446-2472 ◽  
Author(s):  
Jianlan Zhong ◽  
Yizhong Ma ◽  
Yiliu Tu ◽  
Xia Li
Keyword(s):  
Supply Chain ◽  
Quality Management ◽  
Structural Equation ◽  
Hospitality Industry ◽  
Chinese Economy ◽  
Mediating Effect ◽  
Contextual Variables ◽  
Content Type ◽  
Hotel Performance ◽  
Hotel Managers

Purpose This paper aims to focus on supply chain quality (SCQ) in the hospitality industry in China, and to stress the importance of the synergy of quality management (QM) and supply chain management (SCM). The authors have investigated the relationship among QM practices, SCM practices, SCQ and hotel performance, and examined the effect of contextual variables. Design/methodology/approach This study mainly uses a questionnaire survey to collect data relating to the research hypotheses. Structural equation model technique is suited for our research purposes, and the LISREL software is implemented to test the conceptual model. Findings The results show that QM practices and SCM practices are significantly correlated. QM practices/SCM practices are positively related to SCQ, and consequently influence hotel performance. SCQ has the mediating effect between QM/SCM practices and hotel performance. Contextual variables truly play a moderator between QM/SCM practices and SCQ. Research limitations/implications Hotel managers should look beyond their own hotels into supply chain to manage quality, highlight the importance of interdepartmental or external (i.e. customers or suppliers) connectedness, such as building close and long-term relationships with well-chosen suppliers, encouraging customer involvement and establishing an effective interface for accumulating information regarding customers’ needs and feedback. Hotel managers are also able to realize the influence of contextual variables (e.g. the new normal state of the Chinese economy), and further to gain chance of hotel’s survival. Originality/value This study focuses on SCQ and tries to fill a gap in the exiting literature on SCQ management in hospitality industry.

Supply chain quality management for product innovation performance: insights from small and medium-sized manufacturing enterprises

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Voon-Hsien Lee ◽  
Pik-Yin Foo ◽  
Garry Wei-Han Tan ◽  
Keng-Boon Ooi ◽  
Amrik Sohal
Keyword(s):  
Supply Chain ◽  
Quality Management ◽  
Product Innovation ◽  
Structural Equation ◽  
Value Added ◽  
Innovation Performance ◽  
Mediating Effect ◽  
Learning Capability ◽  
Content Type ◽  
Manufacturing Enterprises

PurposeThis research aims to examine the relationships between supply chain quality management (SCQM), organizational learning capability (OLC) and product innovation performance (PIP) among small and medium-sized manufacturing enterprises (SMMEs) in Malaysia.Design/methodology/approachThis is a quantitative study in which 163 valid responses were empirically collected from SMMEs in Malaysia via self-administered structured questionnaires.FindingsPerforming a partial least squares–structural equation modelling analysis, the findings revealed that the relationships between SCQM, OLC and PIP are positive and significant. Moreover, OLC partially mediates the relationship between SCQM and product innovation. Serving as a practical guideline, the results of this study stress the fact that managers of SMMEs need to look into the role-specific context of the firm before determining which practices would be effective for their companies.Originality/valueThe value-added additional testing of the mediating effect of OLC is the highlight of this study. This research represents another leap towards redefining and advancing SCQM, especially for SMMEs in the Asian context.

Enhancing supply chain performance through collaborative planning, forecasting, and replenishment

2019 ◽  
Vol 25 (4) ◽  
pp. 625-646 ◽  
Author(s):  
Hassan Barau Singhry ◽  
Azmawani Abd Rahman
Keyword(s):  
Supply Chain ◽  
Structural Equation ◽  
Dynamic Capabilities ◽  
Collaborative Planning ◽  
Mediating Effect ◽  
Equation Modeling ◽  
Supply Chain Performance ◽  
Innovation Capability ◽  
Manufacturing Companies ◽  
Content Type

Purpose Despite the importance of collaborative planning, forecasting, and replenishment (CPFR), its influence on supply chain innovation capability (SCIC) and supply chain performance (SCP) has not been sufficiently examined. The purpose of this paper is to examine the antecedence of SCP through CPFR and SCIC. Design/methodology/approach Through cluster and stratified random sampling, 286 responses from top managers of 1,574 Nigerian manufacturing companies were analyzed. Data analysis was performed using structural equation modeling with AMOS graphics. Findings The results show that SCIC has a full mediating effect on the relationship between CPFR and SCP. Specifically, CPFR has a significant relationship with both SCP and SCIC, and SCIC also relates significantly to SCP. Practical implications This study offers implications for manufacturers in developing countries in general, and in Nigeria in particular, by providing a guideline on how to improve SCP through CPFR. Originality/value The paper contributes to the limited studies on CPFR and SCP by extending this line of study into the realm of innovation capability and innovation. It integrates the social exchange theory and the dynamic capabilities theory to examine the collaborative processes of CPFR in the supply chain context. This study stressed the importance of boundary theoretical spanning by extending CPFR and SCP into the domain of innovation capability.

scholarly journals Information technology competency and knowledge management in the hospitality industry service supply chain

2019 ◽  
Vol 74 (4) ◽  
pp. 872-884 ◽  
Author(s):  
Mohammad Reza Jalilvand ◽  
Javad Khazaei Pool ◽  
Masood Khodadadi ◽  
Mehdi Sharifi
Keyword(s):  
Information Technology ◽  
Knowledge Management ◽  
Supply Chain ◽  
Structural Equation ◽  
Hospitality Industry ◽  
Academic Research ◽  
Equation Modeling ◽  
Content Type ◽  
Technology Competency ◽  
Service Supply Chain

Purpose This study aims to provide a better understanding of how information technology (IT) competency and knowledge management (KM) contribute to service supply chain (SSC) (coordination, collaboration and efficiency) practices in the hospitality industry. Design/methodology/approach Drawing on tourism businesses, this study tests the structural relationships of IT competency, KM and SSC. Structural equation modeling is performed to test the hypotheses. A survey of 494 hotels in Iran provided empirical evidence for the existence of interrelationships between multiple constructs. Findings The analysis demonstrated that IT competency is significantly associated with KM. Furthermore, SSC practices are found to be directly impacted by KM and IT competency. Originality/value This study unpacks the mechanism that operates between IT competency, KM and SSC and contributes to the academic research on SSC in the context of the hospitality industry.

Empirical analysis of integration practices among agribusiness firms

2019 ◽  
Vol 25 (7) ◽  
pp. 1696-1715
Author(s):  
Michael Kwamega ◽  
Dongmei Li ◽  
Eugene Abrokwah
Keyword(s):  
Supply Chain ◽  
Structural Equation ◽  
Direct Interaction ◽  
Mediating Effect ◽  
Data Set ◽  
Content Type ◽  
Internal Customer ◽  
Using Data ◽  
The Relationship ◽  
Positive Effect

Purpose The purpose of this paper is to investigate the mediating effect of information sharing (IS) on the link between supply chain integration (SCI) practices (internal, customer and supplier) and internal process performance (IPP) by using selected agribusiness firms from an emerging economy, Ghana. Design/methodology/approach To determine the effect of IS on the nexus between SCI practices and IPP, a research framework was developed and tested using data amassed from 156 agribusiness firms for the study. The data set was assessed and hypotheses were tested using structural equation modelling. Findings The outcomes revealed that both INI and CI positively and significantly influenced IS. However, the results disclosed that SI has no significant positive effect on IS among the Ghanaian agribusiness firms. The findings of the study further discovered that IS fully mediates the relationship between INI, CI and IPP, whereas SI has a direct interaction with IPP. Originality/value This study contributes to the existing supply chain management research by empirically authenticating IS as the mediator between SCI practices and IPP. From the viewpoint of a developing economy, this paper identifies the significant connection that exists between SCI practices, IS and IPP. The outcomes recommend that IS is a core driving facilitator to reinforce the correlation between SCI practices and IPP.

Narcissistic leadership and behavioral cynicism in the hotel industry: the role of employee silence and negative workplace gossiping

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Mohammed Aboramadan ◽  
Mehmet Ali Turkmenoglu ◽  
Khalid Abed Dahleez ◽  
Berat Cicek
Keyword(s):  
Structural Equation ◽  
Hotel Industry ◽  
Mediating Effect ◽  
Equation Modeling ◽  
Content Type ◽  
Work Related ◽  
Negative Work ◽  
Employee Silence ◽  
Using Data ◽  
Hotel Managers

Purpose Building on leader-member exchange and social cognitive theories, this paper aims to propose a model of the influence of narcissistic leadership on hotel employees’ behavioral cynicism through the mediating roles of employee silence and negative work-related gossiping on this relationship. Design/methodology/approach The model was examined using covariance-based structural equation modeling using data collected from 468 employees working in several different departments in Italian hotels. Findings The findings illustrate that narcissistic leadership positively affects behavioral cynicism. Furthermore, employee silence and negative work-related gossiping are shown to have a significant mediating effect on this relationship. Practical implications The study may be of use for hotel managers as it demonstrates how narcissism can be very damaging to their organizations and employees. Originality/value To date, this study is the first to examine negative work-related gossiping and employee silence as mediator variables in the relationship between narcissistic leadership and behavioral cynicism in the hotel industry. Further, this research makes a significant contribution to the hospitality literature as the topic of narcissistic leadership has not, to date, been adequately investigated in the sector.

The relationship between soft and hard quality management practices, innovation and organizational performance in higher education

2020 ◽  
Vol 32 (6) ◽  
pp. 1349-1372 ◽  
Author(s):  
Mauro Sciarelli ◽  
Mohamed Hani Gheith ◽  
Mario Tani
Keyword(s):  
Higher Education ◽  
Quality Management ◽  
Organizational Performance ◽  
Structural Equation ◽  
Management Practices ◽  
Mediating Effect ◽  
Equation Modeling ◽  
Content Type ◽  
Quality Practices ◽  
The Relationship

PurposeThis study aims to empirically investigate the effects of both soft and hard quality management (QM) on innovation and organizational performance. It also examines the mediating role of hard QM, administrative innovation and technical innovation on the relationship between soft QM and organizational performance in higher education (HE).Design/methodology/approachThe approach of this study is quantitative. The data used to test the hypotheses were obtained through online questionnaire sent to the academic staff of public universities in Naples (Italy). The hypothesized relationships are tested with data collected from 356 respondents by using the partial least squares structural equation modeling technique (PLS-SEM).FindingsThe results show that quality practices improve innovation and organizational performance, while innovation positively impacts organizational performance. The findings also indicate that soft QM affects organizational performance directly and indirectly through hard QM. Hard QM and innovation show a partial sequential mediating effect on soft QM-performance relationshipPractical implicationsIn order to implement quality management properly in HE, directors need to recognize the different roles that soft and hard QM can have on innovation and organizational performance. It is important that higher education institutions (HEIs) allocate resources to establish both types of QM practices to achieve the effectiveness of the whole QM system.Originality/valueDespite the existence of numerous studies on the relationship between QM, innovation and organizational performance in manufacturing and services, studies conducted in higher education are still few. This is one of the earliest studies that adopt the multidimensional approach of QM in HE which could help directors understand the interdependencies and different roles of soft and hard quality practices.

scholarly journals The mediating role of total quality management between the entrepreneurial orientation and the organizational performance

2016 ◽  
Vol 28 (1) ◽  
pp. 89-111 ◽  
Author(s):  
Hassan Saleh Al-Dhaafri ◽  
Abdullah Kaid Al-Swidi ◽  
Rushami Zien Bin Yusoff
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Organizational Performance ◽  
Entrepreneurial Orientation ◽  
Structural Equation ◽  
Mediating Effect ◽  
Equation Modeling ◽  
Total Quality ◽  
Content Type ◽  
Practical Implications

Purpose – The purpose of this paper is to examine the joint effect of entrepreneurial orientation (EO) and total quality management (TQM) on the organizational performance. In addition, this study aimed to examine the ability of TQM to transmit the effect of EO on the organizational performance. Design/methodology/approach – To examine the hypothesized model of the study, the survey questionnaire research design was employed. The data were collected from Dubai police department. The total number of questionnaires distributed was 320 out of which only 111 usable questionnaires were returned. The structural equation modeling partial least squares approach was used. Findings – The statistical results confirmed the effect of EO and TQM on the organizational performance. In addition, TQM was found to partially mediate the effect of EO on organizational performance. Practical implications – Further details and valuable implications of this study were discussed throughout the study. The results of this study have many practical implications. The results will help managers to make the proper decisions when deciding to implement TQM in their organizations. TQM can help managers with strong EO to achieve maximum performance in organizations and to remain competitive in the market. Originality/value – This study is a rare and unique empirical study that examines the effect of EO on TQM and the mediating effect of TQM on the EO-performance relationship.

Job resourcefulness, work engagement and prosocial service behaviors in the hospitality industry

2017 ◽  
Vol 29 (10) ◽  
pp. 2668-2687 ◽  
Author(s):  
Jui-Chang Cheng ◽  
Chien-Yu Chen
Keyword(s):  
Work Engagement ◽  
Structural Equation ◽  
Hospitality Industry ◽  
Hospitality Management ◽  
Mediating Effect ◽  
Equation Modeling ◽  
Cross Sectional ◽  
Content Type ◽  
Service Employees ◽  
The Relationship

Purpose Prosocial service behaviors play a major role in the hospitality industry. However, few studies have examined how job resourcefulness affects prosocial service behaviors. This paper aims to investigate the relationship between job resourcefulness and prosocial service behaviors as well as clarify the mediating effect of work engagement. Design/methodology/approach A questionnaire was developed to collect data from 282 frontline service employees in Taiwan’s hotel industry. Structural equation modeling was conducted to test the hypotheses of this research. Findings The results indicate that job resourcefulness is positively related to role-prescribed service behaviors, extra-role service behaviors and cooperation. Furthermore, work engagement mediates the relationship between job resourcefulness and prosocial service behaviors. Research limitations/implications The design of cross-sectional research restricts inference to the findings of cause–effect relationships. Also, the design of this study could not rule out the effect of common method variance, as all the data used in the study were acquired using the same questionnaire. Originality/value The current study contributes to the hospitality management research by investigating the link between job resourcefulness and prosocial service behaviors, and elaborating the partially mediating role of work engagement in this relationship.

THE MEDIATING EFFECT OF PRODUCT INNOVATION CAPABILITY ON ENTREPRENEURIAL PRO-ACTIVENESS AND HOTEL PERFORMANCE

2016 ◽  
Vol 20 (03) ◽  
pp. 1650035
Author(s):  
CHAVANA ANGKANURAKBUN ◽  
SAWAT WANARAT
Keyword(s):  
Product Innovation ◽  
Structural Equation ◽  
Hotel Industry ◽  
Equation Model ◽  
Mediating Effect ◽  
Innovation Capability ◽  
Hotel Performance ◽  
Hotel Managers ◽  
The Relationship ◽  
Structured Questionnaire

This study is based on a phenomenon that occurred in Thai hotel industry. Nowadays, innovation is a critical concern in most enterprises particular in hotel businesses due to the fact that hotels have the uniqueness of product and service. For a hotel to be competitive and achieve efficient outcomes, it is important to understand the manager’s perspectives of product innovation capability (PIC) and entrepreneurial pro-activeness (EPA) that lead to hotel performance (HP). The purpose of this study was to examine and explain the PIC in mediating the effect of EPA and HP in Thailand. A structured questionnaire was developed to collect data from 240 hotel managers in Thailand. The constructs were measured by using established scales. A structural equation model (SEM) was used to examine research hypotheses. The results showed that PIC has a direct and significant impact on HP and strongly mediates the relationship between EPA and HP. An important finding of this study is being able to integrate the effect of EPA towards HP through PIC as a mediating variable. This finding is also encouraging for hotel owners and managers in implementation and development of strategies appropriate to the environment, and achievement of competitive advantage. It is anticipated that these factors will lead to higher levels of product and service in the Thai hotel industry and enhance the positive travel experiences in Thailand.

The effect of innovativeness and customer-oriented systems on performance in the hotel industry of Iran

2017 ◽  
Vol 8 (1) ◽  
pp. 43-61 ◽  
Author(s):  
Mohammad Reza Jalilvand
Keyword(s):  
Structural Equation ◽  
Hospitality Industry ◽  
Customer Orientation ◽  
Target Population ◽  
Value Systems ◽  
Valuable Insight ◽  
Content Type ◽  
Innovation Research ◽  
Hotel Performance ◽  
And Performance

Purpose Innovation and new services’ development are important strategic features to pledge sustainable wealth and growth for every industry, but in particular for those industries where markets are saturated and clients choose services and products from all over the world, such as in the case of the hospitality industry. In the hospitality context, there is little research on innovation. The purpose of this study is to understand how innovation and customer-oriented value systems can affect performance in the context of the hospitality industry. Design/methodology/approach A comprehensive literature review is conducted to identify the major indices of innovation in the context of the hospitality industry. A self-administered questionnaire survey was used, and the target population included the managers and employees who work in the 3- and 4-star hotels of Isfahan. The sample size was 226. A convenience sampling approach was used to collect the required sample. Findings The results of structural equation modelling indicated that customer orientation and innovativeness orientation have a significant influence on hotel performance. Furthermore, customer orientation influenced the innovativeness orientation of hotel employees. Originality/value This paper provides a valuable insight into the measurement of innovation, customer orientation and performance in the hospitality industry and offers a foundation for future hospitality innovation research.

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