Modelling inter-firm competitive rivalry in a port logistics cluster: a case study of Melbourne, Australia

2022 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Amanpreet Singh ◽  
Prem Chhetri ◽  
Rajiv Padhye
Keyword(s):  
Bargaining Power ◽  
Structural Equation ◽  
Spatial Clustering ◽  
Business Strategies ◽  
Barriers To Entry ◽  
Entry Barrier ◽  
Content Type ◽  
Port Logistics ◽  
Decision Choices ◽  
Competitive Rivalry

PurposeThe paper models the effect of spatial clustering on various dimensions of inter-firm competitive rivalry among port logistics firms using Porter's five forces model.Design/methodology/approachA survey-based quantitative approach is adopted to collect data from logistics firms, which are directly or indirectly dependent on the Port of Melbourne in Australia. A structural equation modelling (SEM) technique is used to examine the theorised relationships between various dimensions of inter-firm competitive rivalry and the tendency of spatial clustering of logistics firms in the vicinity of Port of Melbourne.FindingsThe results indicate that the inter-firm competitive rivalry increases significantly when logistics firms are spatially clustered. This effect is further augmented when they cluster around the port. Co-location of firms near the port tends to increase “bargaining power of buyers”, whilst indirectly affecting “competitive rivalry” via “threats of substitutes”. This indicates that co-location enhances the bargaining power of buyers through the greater availability of substitute services that in turn promotes competitive rivalry among firms. However, co-location has an insignificant effect on “barriers to entry” and “bargaining power of suppliers”. Low entry barrier thus favours high competitive rivalry among firms. Hence, this paper validates the Porter's cluster and five forces models that confirm the positive effect of port logistics clusters (PLCs) on bargaining power of buyers and indirect effect on competitive rivalry partially mediated through threats of substitutes.Practical implicationsThis study provides empirically grounded evidence for firms to evaluate co-location decision choices and help buyers and sellers to devise business strategies to enhance inter-firm competitive rivalry and bargaining power.Originality/valueThis is the first systematic attempt to empirically validate Porter's five forces model in the context of PLC. Furthermore, the conceptualisation of PLC concept both as spatial and functional constructs (i.e. dependency on port) is novel. This study thus has broadened the meaning of cluster from a geographic entity to a more useful functional construct to reflect inter-firm dependencies.

Intellectual capital and innovative performance: a mediation-moderation perspective

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Shafique Ur Rehman ◽  
Hamzah Elrehail ◽  
Abdallah Alsaad ◽  
Anam Bhatti
Keyword(s):  
Intellectual Capital ◽  
Structural Equation ◽  
Small And Medium Enterprises ◽  
Management Control ◽  
Business Strategies ◽  
Content Type ◽  
Innovative Performance ◽  
Innovative Capabilities ◽  
Medium Enterprises

PurposeThis study explores central questions related to the connection between intellectual capital (IC) and the innovative performance of organizations through the mediating role of management control systems (MCS) and business strategies, as well as the moderating role of innovation capabilities.Design/methodology/approachThe data was collected from the managers of small and medium enterprises (SMEs) through a structured questionnaire. Out of 1,152 questionnaires distributed, only 415 were used for analysis purposes. Structural equation modelling (SEM) was used to test the study hypotheses.FindingsIntellectual capital significantly influences MCS, business strategies and innovative performance. Moreover, MCS, business strategies and innovative capabilities significantly improve innovative performance. MCS and business strategies significantly mediate the relationship between intellectual capital and innovative performance. Finally, innovative capabilities significantly moderate that between intellectual capital and innovative performance.Practical implicationsThe current research examines how management should use MCS, business strategies, and innovative capabilities to take maximum benefit from intellectual capital in order to improve innovative performance.Originality/valueThis is pioneering research that develops a theoretical model to incorporate intellectual capital, MCS, business strategies, innovative capabilities and innovative performance. Even though the influence of various kinds of intangible assets/resources on innovative performance has been widely examined in the literature, scant attention has been paid to the role of MCS, business strategies, and innovative capabilities in leveraging the firm's intellectual capital.

Linking strategic entrepreneurship to business growth in Iranian IoT-based companies

Kybernetes ◽  
2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Babak Ziyae ◽  
Majid Vagharmousavi
Keyword(s):  
Competitive Advantage ◽  
Structural Equation ◽  
Dynamic Capabilities ◽  
Business Strategies ◽  
Equation Modeling ◽  
Continuous Change ◽  
Business Growth ◽  
Content Type ◽  
Strategic Entrepreneurship ◽  
The Relationship

Purpose Strategic entrepreneurship (SE) is effective in the formation of business strategies that involve simultaneous opportunity-seeking and advantage-seeking behaviors. SE revitalizes firms to achieve competitive advantage in the current turbulent markets. The purpose of this paper is to understand in more detail how SE influences business growth (BG) through the lens of dynamic capabilities (DC) theory. Design/methodology/approach Using a quantitative research method and structural equation modeling technique, the measurement and structural models were developed to test the research hypotheses. For this purpose, a survey was conducted among 159 internet of thing (IoT)-based companies in Iran. Findings The findings show that DC theory provides the theoretical underpinning to describe the effect of SE and its dimensions on entrepreneurial opportunity recognition (EOR). Results also reveal that EOR mediates the relationship between SE and BG. Furthermore, this research empirically verifies that organizational entrepreneurship and value creation moderate the relationship between EOR and BG. Originality/value IoT identifies a pathway for continuous change that helps to improve firms’ competitiveness and innovation. This paper provides a new insight into how Iranian IoT-based companies can enhance their SE to recognize entrepreneurial opportunities and gain competitive advantage. Mainly, this study singles out and discusses the variegated features that characterize the implementation of SE by Iranian IoT-based companies having different characteristics.

Investigating the factors of hospitality company-branded Line stickers that influence users’ attitudes toward hospitality companies

2018 ◽  
Vol 30 (3) ◽  
pp. 1808-1826 ◽  
Author(s):  
Hsiu-Yuan Wang
Keyword(s):  
Social Presence ◽  
Structural Equation ◽  
Perceived Usefulness ◽  
Business Strategies ◽  
Equation Modeling ◽  
Research Model ◽  
Content Type ◽  
New Research ◽  
The Right ◽  
Hospitality Managers

Purpose The purpose of this paper is to examine a new research model which includes both hedonic and utilitarian determinants that influence Line users’ attitudes toward hospitality companies that offer free Line stickers for potential users. Design/methodology/approach To target the right population, Line users who had used hospitality company-branded Line stickers are recruited as participants. Data from 372 usable questionnaires are tested against the research model by using the structural equation modeling approach. Findings The results show that all of the proposed variables, perceived usefulness, perceived social presence, perceived richness, perceived enjoyment, perceived novelty and perceived appeal, were found to be critical factors significantly influencing users’ attitudes. Research limitations/implications This study targets Line users who had experiences in using hospitality company-branded Line stickers. Therefore, a validation using another large sample gathered elsewhere is required to generalize the findings. Practical implications The findings can give hospitality managers an increased understanding of the attitudes of Line users toward the companies providing stickers to them; the results may be used as a guideline to develop more appropriate business strategies for hospitality organizations with which to promote their products/services. Originality/value The proposed model is new; little research has been done on examining Line users’ attitudes toward hospitality companies that offer free Line stickers for users. This study contributes to an understanding of the factors that actually influence users’ attitudes toward those hospitality companies offering brand Line stickers.

Repurchase intention in the Chinese e-marketplace

2016 ◽  
Vol 116 (8) ◽  
pp. 1759-1778 ◽  
Author(s):  
Haijun Bao ◽  
Boying Li ◽  
Jiaying Shen ◽  
Fangfang Hou
Keyword(s):  
Structural Equation ◽  
Computer Mediated Communication ◽  
Feedback System ◽  
Business Strategies ◽  
Equation Modeling ◽  
Repurchase Intention ◽  
Mediated Communication ◽  
Content Type ◽  
Product Categories ◽  
Online Marketplace

Purpose Retaining customers is very important for the survival of e-commerce sellers. The purpose of this paper is to investigate the roles of computer-mediated communication (CMC) tools, interactivity, trust and perceived effectiveness of e-commerce institutional mechanisms (PEEIM) in influencing customer’s repurchase intention in the Chinese online e-commerce marketplace. Design/methodology/approach The research model is empirically tested using survey data analyzed with partial least squares structural equation modeling. Findings This study confirms the positive relation between customer satisfaction and trust in the seller, which further contributes to repurchase intention. Results also support the positive influences of effective use of an instant messenger and feedback system on customer perceived interactivity, which helps enhance trust in the seller. PEEIM demonstrates interesting results regarding its moderating effects. Research limitations/implications In the future, researchers can extend the study to other e-commerce platforms and take trust transfer effects and product categories into consideration. Practical implications This study highlights the importance to manage trust, PEEIM, interactivity and CMC tools in e-commerce platforms, assisting practitioners to develop appropriate business strategies and processes to retain customers. Originality/value This study extends previous investigations by integrating trust and PEEIM with interactivity and testing the model in the context of the Chinese online marketplace.

Customer loyalty in the fast food restaurants of Bangladesh

2019 ◽  
Vol 121 (11) ◽  
pp. 2791-2808 ◽  
Author(s):  
Mohammed Belal Uddin
Keyword(s):  
Customer Satisfaction ◽  
Customer Loyalty ◽  
Fast Food ◽  
Structural Equation ◽  
Principal Component ◽  
Business Strategies ◽  
Equation Modeling ◽  
Content Type ◽  
Loyal Customer ◽  
Fast Food Restaurants

Purpose The purpose of this paper is to investigate the factors influencing the satisfaction of customer and customer loyalty in the fast food restaurant industry. A theoretical model, including hypotheses, has been proposed in this study. Design/methodology/approach Data were assembled using convenient sampling method. The hypothesized model was verified with the data from 204 respondents. Principal component analysis and structural equation modeling approach were applied to analyze data. Findings The results (significant at p<0.01 and p<0.05) exhibited that food quality, price and service quality were positively linked to customer satisfaction. Customer satisfaction was positively associated with customer loyalty. The empirical results found a contrary association between the location and environment of restaurant and customer satisfaction. Practical implications The managers and owners of fast food restaurants may use the results of this study to confirm customer satisfaction and loyalty of the customer. With loyal customer groups, their businesses can be sustained and gradually grown up. Originality/value This study will provide guidelines for the management of fast food restaurants to formulate their business strategies in the competitive market. It will give a signal to the managers to stay focused on customer relationship management as the ultimate goal of the business.

Innovation strategy and economic sustainability in the hospitality industry

2019 ◽  
Vol 32 (4) ◽  
pp. 253-268 ◽  
Author(s):  
Msafiri Njoroge ◽  
Wineaster Anderson ◽  
Omari Mbura
Keyword(s):  
Structural Equation ◽  
Hospitality Industry ◽  
Sustainable Growth ◽  
Business Strategies ◽  
Innovation Strategy ◽  
Economic Sustainability ◽  
Product Introduction ◽  
Content Type

Purpose This paper aims to examine the role of innovation strategy on economic sustainability in the hospitality industry. The focus is on the tourist hotels in Tanzania. Design/methodology/approach The study uses survey of tourist hotels (n = 346) in the country’s Coastal and Northern tourist circuits. Structural equation modelling was used to test the hypothesized relationship. Findings The findings indicate that innovation strategy in the industry emphasizes on standardized services; service quality; product introduction readiness and lastly on technology usage. Innovation strategy positively relates with the economic sustainability performance. Specifically, the strategy promotes hotels' sustainable growth, resource management long-term profitability, customer satisfaction and value chain management. Practical implications The findings elucidate on how sustainability can be integrated with core business strategies, to make corporate sustainability a reality. The findings also enlighten on the need for hotels to focus on innovation strategy to benefit from sustainability related opportunities. Moreover, the ability to understand customers’ needs and develop innovative services that offer social and environmental solutions can have an important implication on long-term economic success. Originality/value Most studies in the hospitality industry focus on innovative strategies geared towards environmental management. Hence, understanding how innovative strategy influences long-term economic sustainability as a core focus of any business endeavour is important. This study contributes to that body of knowledge as it uses innovation strategy based on Schumpeterian entrepreneurial approach in understanding the role of innovation on economic sustainability.

Handling inter-organisational conflict based on bargaining power

2020 ◽  
Vol 31 (5) ◽  
pp. 781-800
Author(s):  
Wenxue Lu ◽  
Yuxin Wei ◽  
Rui Wang
Keyword(s):  
Bargaining Power ◽  
Structural Equation ◽  
Construction Projects ◽  
Power Distance ◽  
Equation Model ◽  
Content Type ◽  
Negatively Associated ◽  
Power Distance Orientation ◽  
Final Sample ◽  
The Relationship

Purpose This paper aims to reveal the effects of an organisation’s bargaining power on its negotiating behaviours (including integrating, obliging, compromising, dominating and avoiding) in the context of inter-organisational conflict in construction projects and investigate how organisational power distance orientation moderates the relationship between the organisation’s bargaining power and its negotiating behaviours. Design/methodology/approach The authors conducted a questionnaire survey among practitioners in the Chinese construction industry with the final sample consisting of 219 responses. A structural equation model was used to analyse the data and test the hypotheses. Findings The results reveal that an organisation’s bargaining power is positively associated with dominating and integrating behaviours but negatively associated with obliging and avoiding behaviours. Additionally, bargaining power is found to be negatively associated with compromising behaviour when the organisation has a high power distance orientation. Finally, a higher degree of power distance orientation strengthens the positive effect bargaining power has on dominating behaviour. Practical implications The findings can help practitioners to predict the negotiating behaviours of a counterpart according to its bargaining power and the power distance in its organisational culture. This can then enable practitioners to adjust their strategies accordingly and steer the negotiations towards a win–win outcome. Originality/value This study applies the approach-inhibition theory of power to inter-organisational negotiations and empirically tests the relationship between an organisation’s bargaining power and its negotiating behaviours in the context of construction projects. Additionally, this study reveals that organisational power distance orientation moderates this relationship.

scholarly journals Service recovery, customer satisfaction and customer loyalty: evidence from Malaysia’s hotel industry

2019 ◽  
Vol 11 (2) ◽  
pp. 187-203 ◽  
Author(s):  
Boon Liat Cheng ◽  
Chin Chuan Gan ◽  
Brian C. Imrie ◽  
Shaheen Mansori
Keyword(s):  
Customer Satisfaction ◽  
Customer Loyalty ◽  
Structural Equation ◽  
Service Recovery ◽  
Hotel Industry ◽  
Tourism Industry ◽  
Business Strategies ◽  
Content Type ◽  
Constant Rate ◽  
The Impact

Purpose The purpose of this study is to investigate the impact of service recovery dimensions on customer satisfaction and, subsequently, on customer loyalty in the context of the hotel industry. Design/methodology/approach A self-administered questionnaire was distributed to 500 respondents who had the experiences of staying in the hotels in Malaysia. The structural equation modelling technique was used to study the relationship between the model and the developed hypotheses. Findings The findings revealed that service recovery dimensions are significantly related to customer satisfaction and have a positive relationship between customer satisfaction and customer loyalty. Practical implications As the main sector in the hospitality business, hotels play a vital role in the tourism industry. Therefore, the developments in tourism and hotels go hand in hand, as they are mutually dependent on each other. With significant yearly developments in the tourism industry and at a constant rate, hotel operators should reconsider their business strategies to achieve customer loyalty and sustain their businesses. In view of that, the findings of this study not only benchmarks better hotel services but also provides an improved understanding of service recovery that will effectively aid hotel operators in handling service failures; otherwise, customer dissatisfaction may occur if poor service recovery strategies are implemented. Originality/value The intense competition in the service industry has driven companies to place extra attention on service recovery so as to ensure continuous success. With a yearly significant development in the tourism industry at a constant rate, hotel providers (one of the major beneficiaries) are driven to reconsider their business strategies to achieve customer loyalty and sustain their business.

Entry barriers in retail pharmacy: a novel model

2009 ◽  
Vol 3 (3) ◽  
pp. 279-293 ◽  
Author(s):  
Christopher Clark ◽  
Lesley White
Keyword(s):  
Channel Structure ◽  
Entry Barriers ◽  
Quantitative Methodology ◽  
Barriers To Entry ◽  
Entry Barrier ◽  
Retail Pharmacy ◽  
Content Type ◽  
Potential Barriers ◽  
Strategic Behaviour ◽  
Traditional Approaches

PurposeBarriers to entry and entry deterrent strategies are widely discussed elements of the strategic literature and help define the attractiveness of an industry. The channel structure of the pharmaceutical industry, in part because of the level of regulation applicable to it, has the potential for idiosyncratic strategic behaviour. The purpose of this paper is to explore the applicability of traditional approaches to entry barriers and entry deterrence in the Australian retail pharmacy industry facing the threat of a major entry by examining the perceptions of incumbent retail pharmacists regarding the strength of potential barriers to entry into the industry, and their likely response to entry.Design/methodology/approachThe paper uses both qualitative and quantitative methodology to categorise potential barriers to entry in terms of their perception by incumbent players. More than 20 in‐depth interviews are conducted with a range of stakeholders and 132 retail pharmacists completed questionnaires.FindingsThe paper suggests that this industry is relying on barriers which, while arguably effective, are outside the industry's control, and do not justify the apparent complacency among retail pharmacists.Practical implicationsThis research is of significant managerial relevance since it demonstrates that the incumbents are unprepared for potentially devastating impacts if supermarkets or other new competitors were to enter the market.Originality/valueThe authors propose and utilise a novel framework for entry barrier analysis which includes the perceived locus of control for each entry barrier. The contribution of the paper is therefore in its treatment of the traditional arena of entry barriers and deterrence.

Social CRM, RMO and business strategies affecting banking performance effectiveness in B2B context

2015 ◽  
Vol 30 (6) ◽  
pp. 742-760 ◽  
Author(s):  
Jedsada Wongsansukcharoen ◽  
Jirasek Trimetsoontorn ◽  
Wanno Fongsuwan
Keyword(s):  
Commercial Bank ◽  
Structural Equation ◽  
Business Strategies ◽  
Content Type ◽  
Performance Effectiveness ◽  
Bank Branches ◽  
Social Crm ◽  
Marketing Orientation ◽  
Equation Modelling

Purpose – This paper aims to develop structural equation modelling of variables that affect the banking performance effectiveness of Thai Commercial Bank branches in the financial service sector by gathering quantitative data. Design/methodology/approach – The population of the study covers all 2,068 Thai Commercial Bank branches in Bangkok, Thailand. This research defined the Thai banks for data collection using stratified sampling (first step) and simple sampling (second step). Primary data were collected using a self-administered survey of 65 managers and 185 marketing officers. In the total sample, 69 (27.6 per cent) of the respondents were male and 181 (72.4 per cent) were female in the Thai Commercial Bank branches. The responses to the questions capturing focal constructs used a seven-point Likert scale. Data were analysed using confirmatory factor analysis and structural equation modelling. Findings – It was found that significant relationships existed between social customer relationship management (CRM), relationship marketing orientation (RMO) and business strategies and banking performance effectiveness. The key success factors of social CRM and relationship marketing orientation were found to have indirect influences on banking performance effectiveness through mediation of business strategies. Additionally, the results of this research show that social CRM and RMO have direct and indirect influences on banking performance effectiveness through the mediation of focus strategy or differentiation strategy (p < 0.001). Practical implications – Recent development of the digital communications in industrial marketing to achieve firm performance, chief executive officer, management officers and managers could consider setting managing and marketing plans for excellent performance, and long-term relationship by five steps. Originality/value – These results add performance effectiveness and long-term relationships with business-to-business (B2B) service industry and bank customers (both retail and public enterprises) to the factors needed to respond to the highly competitive situation at present, which will be even more important with the ASEAN Economic Community in 2015.

Sign in / Sign up

Export Citation Format

Share Document