Cultivating sustainable communities of practice within hierarchical bureaucracies

2019 ◽  
Vol 12 (2) ◽  
pp. 400-422 ◽  
Author(s):  
Meri Duryan ◽  
Hedley Smyth
Keyword(s):  
Action Research ◽  
Communities Of Practice ◽  
Management Practices ◽  
Social Space ◽  
Program Management ◽  
Longitudinal Case Study ◽  
Content Type ◽  
Software Analysis ◽  
The Impact

PurposeThe purpose of this paper is to address hierarchies in a large program of projects. It explores cultivation of communities of practice (CoP) within a hierarchical client organization that manages multi-billion-euro infrastructure programs and projects.Design/methodology/approachThis paper is based on an exploratory longitudinal case study approach involving action research. In-depth semi-structured interviews, company records, industry reports and observation from a case study in the hierarchical bureaucracy were translated into the language of cognitive maps for software analysis and subsequent interpretation.FindingsThe findings highlight the importance of hierarchy constraints and program management practices in project-based firms. The involvement of senior management in CoP cultivation reinforced the community’s contribution to strategic value creation in the firm under scrutiny.Research limitations/implicationsThis paper mobilizes the concepts of boundary spanning and loose coupling as a way of analyzing the role of CoPs in bureaucratic hierarchies to promote learning and knowledge transfer. The results of the study suggest that application of those concepts can contribute to sustainability of CoPs in hierarchical organizations by giving them social space to span horizontal and vertical boundaries.Practical implicationsThe authors practically contribute to the field by demonstrating the process and the impact of CoP sponsors’ engagement in their cultivation. This was enabled through the research-oriented action research component. The paper also concludes that cognitive mapping may provide a useful addition to engaged research, potentially simulating and influencing change in practice.Originality/valueThe academic contribution concerns understanding the roles of hierarchies, program management and CoP cultivation in project-based firms. It offers clear guidelines for managers of hierarchical bureaucracies to cultivate CoPs to address hierarchical constraints and how CoPs differ in organizational form.

Using action research in innovation project management: building legitimacy and organizational learning in an SME during a merger process

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Constance Elizabeth Kampf ◽  
Charlotte J. Brandt ◽  
Christopher G. Kampf
Keyword(s):  
Project Management ◽  
Organizational Learning ◽  
Action Research ◽  
Management Practices ◽  
Innovation Process ◽  
Theory And Practice ◽  
Organizational Level ◽  
Content Type ◽  
Innovation Project

PurposeThe purpose is to explore how the process of action research (AR) can support building legitimacy and organizational learning in innovation project management and portfolio practices in merger contexts.Design/methodology/approachMeta-reflection on method issues in Action Research through an action research case study with an innovation group during an organizational change process. This case demonstrates an example of an action research cycle focused on building practitioner legitimacy rather than problem-solving.FindingsKey findings include (1) demonstrating how AR can be used for building legitimacy through visualizing the innovation process, and embedding those visuals in top management practices of the organization; and (2) demonstrating how AR can work as an organizational learning tool in merger contexts.Research limitations/implicationsThis study focuses on an action research cooperation during a two-and-a-half-year period. Thus, findings offer the depth of a medium term case study. The processes of building legitimacy represent this particular case, and can be investigated in other organizational contexts to see the extent to which these issues can be generalized.Practical implicationsFor researchers, this paper offers an additional type of AR cycle to consider in their research design which can be seen as demonstrating a form of interplay between practitioner action and organizational level legitimacy. For practitioners, this paper demonstrates a connection between legitimacy and organizational learning in innovation contexts. The discussion of how visuals were co-created and used for building legitimacy for an innovation process that differs from the standard stage gate model demonstrates how engaging in AR research can contribute to developing visuals as resources for building legitimacy and organizational learning based on connections between theory and practice.Originality/valueThis case rethinks AR practice for innovation project management contexts to include legitimacy and organizational learning. This focus on legitimacy building from organizational learning and knowledge conversion contributes to our understanding of the soft side of innovation project management. Legitimacy is demonstrated to be a key concern for innovation project management practices.

scholarly journals Improving public sector knowledge sharing through communities of practice

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Rasmus Jørgensen ◽  
Kasper Edwards ◽  
Enrico Scarso ◽  
Christine Ipsen
Keyword(s):  
Public Sector ◽  
Communities Of Practice ◽  
Knowledge Sharing ◽  
Work Performance ◽  
Content Type ◽  
Practice Improvement ◽  
Study Approach ◽  
Development Framework ◽  
The Impact

Purpose This paper aims to study the impact of intentionally developed communities of practice (CoPs) on knowledge sharing and practice improvement in an administrative public sector organisation (PSO). Design/methodology/approach A case study approach was used to analyse the impact of the CoPs intentionally developed by four different teams at a Danish PSO. The study applied a CoP development framework suggested by the literature to develop the CoPs. Findings Three out of the four CoPs were successfully developed, and they positively affected knowledge sharing and practice improvement. CoP participants engaged in conversations to explore individual ways of working, share knowledge and ultimately improve practice. Standardisation and boundary spanning were identified as contextual factors influencing the CoP activities. Research limitations/implications The findings verify the framework and contribute to a better understanding of the factors affecting the development of CoPs that positively impact knowledge sharing and practice improvements in a PSO context. Practical implications The study provides operations managers in PSOs with a framework for developing CoPs to improve work performance through better knowledge sharing among employees. Originality/value The paper provides case study evidence for the relevance of CoPs in PSO settings and highlights the necessity of investing resources in employee knowledge-sharing interactions.

Lean Six Sigma journey in a UK higher education institute: a case study

2018 ◽  
Vol 35 (2) ◽  
pp. 510-526 ◽  
Author(s):  
Jiju Antony ◽  
Abhijeet Ghadge ◽  
Stephanie A. Ashby ◽  
Elizabeth A. Cudney
Keyword(s):  
Higher Education ◽  
Six Sigma ◽  
Management Practices ◽  
Lean Six Sigma ◽  
Extensive Literature ◽  
Content Type ◽  
Efficiency And Effectiveness ◽  
Uk Higher Education ◽  
The Impact

Purpose The purpose of this paper is to explore the fundamental challenges and critical success factors in the development of a Lean Six Sigma (LSS) initiative within a UK higher education institute (HEI). The paper also illustrates examples of the types of projects completed and share some of the key lessons learned as part of the LSS journey. Design/methodology/approach The authors have initially carried out an extensive literature review on the application of LSS in higher education to understand the existing body of work carried out by other scholars in the field. This is followed by presenting a case study explaining how a HEI in the UK has embarked on its LSS journey as a process excellence methodology to improve the efficiency and effectiveness of core and supporting business processes. Findings There has been a clear lack of support and commitment from senior management in the sustainability of LSS within the case study organization. There was a general lack of understanding of the benefits of LSS in the higher education context and there is a lack of knowledge on the use of LSS tools for tackling process efficiency and effectiveness problems across the case study organization. Although a number of LSS projects were executed across finance, administrative, and human resources, as well as IT and library services, no projects were carried out for improving academic processes such as teaching effectiveness. Research limitations/implications As the case study is limited to one higher education institution (HEI), the findings of the study cannot be broadly generalized. Moreover, the paper does not report the findings of any strategic projects as most projects were carried out at the operational level. Originality/value This is possibly one of the first studies reporting project examples of LSS in a HEI. The results of the study can also be used to benchmark with similar studies in other HEIs to understand the impact of certain management practices of LSS.

Kanban-driven parts feeding within a semi-automated O-shaped assembly line: a case study in the automotive industry

2015 ◽  
Vol 35 (1) ◽  
pp. 3-15 ◽  
Author(s):  
Matteo M. Savino ◽  
Antonio Mazza
Keyword(s):  
Action Research ◽  
Objective Function ◽  
Assembly Line ◽  
Shop Floor ◽  
Content Type ◽  
Main Research ◽  
Loop Layout ◽  
Parts Feeding ◽  
The Impact

Purpose – The aim of the present work is to provide a case study where lean production (LP) techniques are implemented in a semi-automated assembly line with O-shaped (closed-loop) layout configuration. The action research has been conducted within an assembly line for automotive components. The work aims to provide insights on the impact of loop layout features with respect to lean principles’ application; operative solutions related to some logistic limit of loop layout; and how kanban technique can be adapted to an O-shaped layout. Design/methodology/approach – The main research methodology is based on action research within an assembly line of oil pumps. The two research questions find answer through literature analysis and implementation of LP in the O-shaped layout. In the A3 step, we identify the main weak points of a loop layout also under the perspective of operators’ feeling. The analysis of the main constraints is conducted in this step, with respect to the most common layout used within LP adoption. Steps A4 and A5 answer to RQ2 by an on-field results’ analysis. Findings – The use of an O-shaped layout may allow to improve ergonomic conditions for workers; to better organize parts feeding through slides and chutes because of the presence of operators outside the line. The new approach to determine the number of withdrawal kanban potentially extends the findings of Tardif et al. (2012): the minimum of the objective function is reached with a higher number of withdrawal kanbans. Research limitations/implications – The approach is applied within a stand-alone line, while in several industrial contexts, we may find several of these lines in the same shop floor. In this case, LP implementation would cope with the several kanban cards circulating, the over-saturation of the logistic operator in supplying all the lines with smaller quantities of materials. Practical implications – The action research resulted in the introduction of a new concept of supermarket, conceived as a decoupling buffer that lies near the line and in the review feeding devices, with the adoption of bins and operators’ feeding chutes. Parts’ feeding systems is reorganized with a two levels of withdrawal kanban. The introduction of line supermarket and the change of supply policies from pallets to bins contributed to the strong reduction of average work-in-progress. Yet, the double-withdrawal kanban and the small quantities supplied may cause an increase of material handling times and meters covered by operators. Social implications – Better working condition of the line operators because of the presence of ergonomic chutes for parts’ feeding. In contrast, we observed a high saturation of logistic operator because of the small quantities of components supplied on the line, with an increased stress of this worker. Originality/value – A decoupled withdrawal kanban (DWK) is developed. In DWK, the first withdrawal is issued to the supermarket that serves the line. The second withdrawal kanban is issued from the supermarket to the central warehouse. Within DWK, we propose a modified dimensioning formula through minimization of the objective function Z(k). Parts’ feeding is now organized with sliding chutes on operators’ workstations to collect components in accordance to kanban dimensioning.

Identifying the success factors of Communities of Practice (CoPs)

VINE ◽  
2015 ◽  
Vol 45 (2) ◽  
pp. 198-213 ◽  
Author(s):  
Peyman Akhavan ◽  
Babaeianpour Marzieh ◽  
Masoumeh Mirjafari
Keyword(s):  
Communities Of Practice ◽  
Organizational Support ◽  
Knowledge Creation ◽  
Success Factors ◽  
Educational Organizations ◽  
Content Type ◽  
Traditional Structures ◽  
The University ◽  
The Impact

Purpose – This paper aims to identify the success factors of communities of practice (CoPs) that will improve knowledge creation (KC) in educational organizations. Today, educational organizations are faced with constant changes in their environment. These changes have forced organizations to view their human capital as knowledge capital to survive and thrive. CoPs can be one of the most important factors to achieve these goals, and it should be considered by educational organizations. Design/methodology/approach – The present paper tries to identify the success factors of CoPs and examine the impact of the success factors of CoPs in KC. The research method is descriptive. The population of the research consists of students of Payame Noor University as a case study. A questionnaire based on experts’ opinion was designed and more than 35 articles were reviewed. Factor analysis was used to categorize and examine the correlation between success factors of CoPs and KC and, finally, the regression equation based on correlation’ result was formed. Findings – The results showed six success factors: “organization”, “optimizing interactions”, “infrastructure”, “supporting tools”, “strategy and goals” and “organizational support”. These factors reflect the effective factors in educational organizations attempting to progress in KC should focus. Among these success factors, “strategy and goals” and “organization” have the highest effect on CoPs in this case. Research limitations/implications – The paper discusses how the success factors of CoPs improve KC in universities as educational organization and how an organization will benefit from these factors. It can help the development of guidelines for educational organizations to increase their community knowledge information. They can also apply the findings of this research to promote the scientific level of their related organizations through reinforcement of CoP practices. In this paper, the authors faced some problems to collect expert’s opinion and also gather the questionnaires. Originality/value – This paper may have great value to researchers, as well as practitioners involved in knowledge-creation programs in organizations about CoPs and the knowledge-creation field. This research can establish guidelines for Payame Noor University Tehran-North as a case study using the right policies and make changes to the traditional structures of the university, improve and develop the knowledge-creation process and the formation of CoPs. This study can guide managers and, especially, the university managers to provide suitable base to shape COPs, help them emerge and enhance them effectively.

Dispute management in Islamic financial institutions: a case study of near sukuk defaults

2014 ◽  
Vol 13 (3) ◽  
pp. 198-214 ◽  
Author(s):  
Umar A. Oseni
Keyword(s):  
Case Studies ◽  
Management Practices ◽  
Islamic Law ◽  
Debt Restructuring ◽  
Case Study Methodology ◽  
Content Type ◽  
Vital Importance ◽  
Finance Industry ◽  
The Impact

Purpose – The purpose of this paper is to examine the vital importance of dispute management in cases of both near and outright sukuk defaults. With the case studies, this study examines the vital importance of dispute management in cases of both near and outright sukuk defaults. With a number of case studies, the study shows how debt restructuring can play a significant role as a dispute management procedure recognized in Islamic law. Design/methodology/approach – The study uses the case study methodology to determine the impact of debt restructuring in instances of near and outright sukuk default and the process taken to reach a win-win settlement among the parties. Due to some sensitive financial information, the study has fully anonymized the sukuk companies examined. Findings – The paper finds that for a more sustainable and stable and resilient Islamic finance industry, the role of law through dispute management cannot be ruled out, as appropriate dispute management mechanism facilitates the underlying contracts. Research limitations/implications – This study limits its focus to near and outright sukuk defaults and the need to come up with Shari’ah-based mechanisms for dispute management when things seem to have fallen apart. Practical implications – The study proposes an integrated regulatory-cum-remedial framework which may serve as sustainable mechanism for handling circumstances involving near and outright sukuk defaults with a view to protecting the rights of all the stakeholders. Originality/value – Though few studies have been conducted on sukuk defaults in cross-border transactions, there has not been much focus on dispute management of cases involving such defaults. This study seeks to fill such an important gap, which has the potential of streamlining dispute management practices in the sukuk industry.

Construction productivity assessment on Brock Commons Tallwood House

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Mohamed Kasbar ◽  
Sheryl Staub-French ◽  
Angelique Pilon ◽  
Erik Poirier ◽  
Zahra Teshnizi ◽  
...  
Keyword(s):  
Innovation Process ◽  
Lessons Learned ◽  
Longitudinal Case Study ◽  
Virtual Design ◽  
Content Type ◽  
Construction Productivity ◽  
Mass Timber ◽  
The Impact ◽  
Design And Construction

Purpose The purpose of this paper is to improve the understanding of the impact of mass timber construction methods on construction performance through the successful delivery of the first-of-a-kind tall wood building, Brock Commons Tallwood House (Tallwood House). This paper is one of a set of papers examining the project; companion papers describe innovations used during the mass timber design and construction processes. Design/methodology/approach A mixed-method, longitudinal case study approach was used in this research project to investigate and document the Tallwood House project. Quantitative data were collected to perform the following analysis: hook time, the variability of productivity and schedule reliability. Members of the research team observed construction progress, meetings and decision-making, conducted periodic interviews and reviewed project artifacts. Findings The research presented in this paper is the culmination of a longitudinal study aimed at studying the innovation process on a project where radical innovations of structural systems were developed. Prefabrication, combined with the use of a virtual design and construction (VDC) model for planning and fabrication and early collaboration with trades, construction managers and consultants, increased the labor productivity of the on-site erection of the mass timber structural components and envelope panels and expedited the construction schedule. Originality/value This paper details an in-depth investigation into the construction productivity for a unique building project and lessons learned. The case study chosen is the construction of Tallwood House at the University of British Columbia. Tallwood House was the tallest mass-timber hybrid building in the world at the time of its construction.

Teaching companies how to be entrepreneurial: cultural change at all levels

2019 ◽  
Vol 40 (2) ◽  
pp. 59-67 ◽  
Author(s):  
Laurence Murray Gillin ◽  
Rebecca Gagliardi ◽  
Laura Hougaz ◽  
David Knowles ◽  
Michael Langhammer
Keyword(s):  
Cultural Change ◽  
Entrepreneurship Education ◽  
Management Style ◽  
Added Value ◽  
Entrepreneurial Activity ◽  
Longitudinal Case Study ◽  
Content Type ◽  
And Performance ◽  
The Impact

Purpose This case study aims to show how a strategic intervention, using an in-house delivered university entrepreneurship education program, cultivates an entrepreneurial mindset and effective innovation culture amongst company staff. The intervention produces a measured change in staff decision making style from analytical to a more intuitive style. Also assessed is the resulting management-style change to the firm’s internal environment, strategic motivation and performance. Design/methodology/approach Through a qualitative longitudinal study of Partners and staff in the firm, the authors measure the impact of the selection, integration and performance of in-house entrepreneurship education on firm culture. Findings The authors identify organisation factors that inhibit staff entrepreneurial behaviour and by integrating an in-house education intervention, demonstrate unambiguously the resultant effective culture and entrepreneurial mindset. Research limitations/implications Generalising results from this single longitudinal case study requires caution. The positive outcome from the in-house education concept can be considered for further evaluation within other organisations. Practical implications Using an entrepreneurial health-audit to assess in-firm cultural behaviour enables management to identify factors fostering/inhibiting entrepreneurial activity and devise interventions to cultivate a firm-wide entrepreneurial mindset. Originality/value In-house education is not a new concept, but a targeted focus on entrepreneurship applied strategically to a committed firm shows outstanding results. The added-value is in the demonstrated enhancement to effective innovation outcomes.

The impact of distance on headquarters’ network management capabilities

2017 ◽  
Vol 28 (3) ◽  
pp. 371-393 ◽  
Author(s):  
Alona Mykhaylenko ◽  
Brian V. Waehrens ◽  
Dmitrij Slepniov
Keyword(s):  
Network Management ◽  
Multinational Enterprise ◽  
Longitudinal Case Study ◽  
Content Type ◽  
Multiple Dimensions ◽  
Multiple Case ◽  
Technological Distance ◽  
Management Capabilities ◽  
The Impact

Purpose The ability of an organisation’s headquarters (HQ) to bring value to and manage a globally dispersed multinational enterprise has been questioned in the existing literature. The purpose of this paper is to suggest that HQ-subsidiary distance is an important factor that affects such ability; this report also investigates the impact of distance on the HQ’s network management capabilities in the context of a global organisation’s evolution. Design/methodology/approach In this study, a single company was chosen to take part in a retrospective, longitudinal case study that highlighted two embedded product cases. The concept of distance was viewed as a variety of distance dimensions existing between the HQ and its subsidiaries. Findings The results indicated that distance impacted the effectiveness of the HQ’s network management capabilities by affecting HQ-subsidiary interaction and, consequently, shaping HQ’s knowledgeability about the subsidiaries’ operations. Moreover, the results suggested that the impact of such distance may shift from positive to negative over the course of a global organisation’s evolution. Research limitations/implications Although this study was explorative, some generalisability to industrial-goods companies of Scandinavian origin that have transferred activities to their owned subsidiaries may be expected. Further replication of the study using multiple case companies across various industries and countries is desirable. Originality/value This work extends the understanding of technological distance, sheds light on the conditions necessary for the HQ of a globally networked organisation to engage in value creation in the context of its evolution and contributes to the overall appreciation of distance as a factor that comprises multiple dimensions.

Changes within activity patterns through network tensions

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Bella Butler ◽  
Sharon Purchase
Keyword(s):  
Activity Pattern ◽  
Activity Patterns ◽  
Network Activity ◽  
Longitudinal Case Study ◽  
Business Network ◽  
Content Type ◽  
Context Specific ◽  
The Impact ◽  
Practical Implications

Purpose This paper aims to investigate business network activity patterns and how they change when actors experience tensions. Design/methodology/approach Four tensions, developed from previous literature, are considered in relation to how they influence activity patterns. A longitudinal case study focusing on the modernization of an international airport illustrates how tensions experienced by actors influence changes in activity patterns. Findings Results highlight that when tensions in relation to network position are experienced activity patterns are more likely to break and form new patterns. When multiple tensions are experienced within the same period, an old activity pattern is more likely to be broken and the new activity pattern develop. Research limitations/implications Contributions in relation to interdependencies between activities heighten the impact of changes leading to the breaking of existing patterns, particularly the importance of coordination activities. These findings are context specific because activity patterns vary according to the industry. Practical implications Practical implications indicate that understanding network interdependences within the change process is important, particularly for co-ordination activities. The study informs practitioners about possible outcomes while tensions are experienced. This study found that when actors are experiencing multiple tensions, breaking of activity patterns is more likely to occur while experience less tensions extending existing activity patterns becoming more likely. Originality/value Contributions are made in relation to gaps in investigating the business network activity layer and their changes in relation to tensions.

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