Employee suggestion scheme sustainability excellence model and linking organizational learning

2015 ◽  
Vol 23 (3) ◽  
pp. 425-455 ◽  
Author(s):  
Flevy Lasrado ◽  
M. Arif ◽  
Aftab Rizvi
Keyword(s):  
Organizational Learning ◽  
United Arab Emirates ◽  
Critical Success Factors ◽  
Success Factors ◽  
Sustainability Assessment ◽  
Assessment Model ◽  
Assessment Framework ◽  
Structured Interviews ◽  
Content Type ◽  
Critical Success

Purpose – The purpose of this paper is to propose a sustainability assessment model and to discuss the implications for organizational learning. Paper presents a sustainability excellence model comprising of three stages and discuss the good practices for sustaining the employee suggestion scheme. Design/methodology/approach – The assessment framework was developed drawing on a thorough review of the literature and data collected and analyzed using various statistical tools. The developed assessment framework was validated through a case of an organization based in the United Arab Emirates. Semi-structured interviews were used to elicit relevant information during the case study. Findings – An assessment framework comprising five major factors for sustainability of suggestion scheme of has been presented. The five factors include: leadership and work environment, system capability, system effectiveness, organizational encouragement and system barriers. Sustainability of a suggestion system can be understood as a three-stage model comprising the initial stage, the developmental stage and the advanced stage. The key practices associated for each of these stages are discussed in detail. Practical implications – The framework has taken into consideration the critical success factors and critical success factors emerged from the literature review conducted for this study. Therefore, the framework could be further refined by conducting more case studies and can propose maturity levels. Originality/value – The paper has developed a framework that can be used to assess the sustainability of the suggestion scheme in an organization. This model has been applied to assess the individual schemes and draw upon potential change strategies.

Prioritised challenges and critical success factors for delivering quality education in Malaysian private higher education institutions

2019 ◽  
Vol 27 (4) ◽  
pp. 465-492
Author(s):  
Azilah Anis ◽  
Rafikul Islam
Keyword(s):  
Higher Education ◽  
Hierarchical Model ◽  
Critical Success Factors ◽  
Success Factors ◽  
Higher Education Institutions ◽  
Quality Education ◽  
Private Higher Education ◽  
Structured Interviews ◽  
Content Type ◽  
Critical Success

Purpose The purpose of this paper is to develop a hierarchical model to rank the challenges faced by the private Malaysian higher education institutions (HEIs) in the provision of quality education and subsequently their corresponding critical success factors (CSFs) to address those challenges. Design/methodology/approach A sequential mix method was adopted in this study. Semi-structured interviews with 29 participants were initially conducted to identify the challenges and CSFs. This was followed by a questionnaire survey involving 158 respondents to prioritise the identified findings. Thematic analysis was conducted in the qualitative stage, uncovering the challenges and their corresponding CSFs. Data for both stages were accumulated from internal and external stakeholders of Malaysian private HEIs. Finally, the four stages of the analytic hierarchy process (AHP) were applied to rank the challenges and CSFs. Findings The qualitative stage identified eight challenges, i.e. “academics”, “facilities”, “students”, “programmes and curriculum”, “competition”, “accreditation”, “finance” and “research” together with their corresponding CSFs. The AHP enables the ranking of these challenges. “Finance” has been found to be the most crucial challenge and “high competency in managing the institution’s finance” as the most important CSF to address this challenge. Research limitations/implications As the study restricted its focus on Malaysian private HEIs, the results may not be generalised for public HEIs and foreign private HEIs operating in Malaysia. Originality/value The hierarchical model developed in this study is deemed important for implementation to resolve the prioritised challenges. It spells out the specific areas in which the resources of Malaysian private HEIs need to be prudently disbursed and properly managed.

Healthcare leaders’ views on successful quality improvement initiatives and context

2017 ◽  
Vol 31 (1) ◽  
pp. 54-63 ◽  
Author(s):  
Stuart Barson ◽  
Fiona Doolan-Noble ◽  
Jonathon Gray ◽  
Robin Gauld
Keyword(s):  
Quality Improvement ◽  
Critical Success Factors ◽  
Success Factors ◽  
Contextual Factors ◽  
Structured Interviews ◽  
Content Type ◽  
Critical Success ◽  
Source Of Information ◽  
Practical Implications ◽  
Healthcare Leaders

Purpose The purpose of this paper is to investigate the contextual factors contributing to the sustainability of healthcare quality improvement (QI) initiatives. Design/methodology/approach Themes from semi-structured interviews with international healthcare leaders are compared with Kaplan and Provost et al.’s (2012) model for understanding success in quality (MUSIQ). Critical success factors within these themes are shown in detail. Findings The interviews provide a rich source of information on critical success factors. The themes largely correspond with MUSIQ, reinforcing its robustness. An important factor emerging from the interviews was the importance of engagement with patients and families in QI, and this needs consideration in seeking to understand context in QI. Research limitations/implications Interview participants represent a limited set of western countries and health systems. Their experiences may not hold true in other settings. Practical implications The detail on critical success factors provides QI practitioners with guidance on designing and implementing sustainable initiatives. Originality/value Including consideration of contextual factors for engagement with patients and families in frameworks for context in QI appears to be an original idea that will add value to such frameworks. Researchers in patient engagement are starting to address contextual factors and connections should be made with this work.

Critical success factors for public–private partnerships in affordable housing in the United Arab Emirates

2019 ◽  
Vol 13 (5) ◽  
pp. 753-768 ◽  
Author(s):  
Khalifa Alteneiji ◽  
Sabah Alkass ◽  
Saleh Abu Dabous
Keyword(s):  
United Arab Emirates ◽  
Affordable Housing ◽  
Critical Success Factors ◽  
Success Factors ◽  
Public Private Partnerships ◽  
Public And Private ◽  
Content Type ◽  
The Public ◽  
Critical Success ◽  
Gcc Countries

Purpose This study aims to identify the critical success factors (CSFs) in the implementation of the public–private partnerships (PPPs) in the United Arab Emirates’ (UAE) affordable housing sector. Design/methodology/approach A questionnaire survey was conducted to assess 17 CSFs for PPP projects derived from previous international and local studies. The collected data were analyzed using the relative importance index technique to establish the most significant factors based on feedback from 48 respondents from the public and private sectors. Findings The most identified CSFs were good governance, government guarantees, commitment and responsibility of the public and private sectors, favorable and efficient legal frameworks, political support and stability, and demand for and the debt-paying ability of the project. Research limitations/implications There has been rapid momentum in the UAE and other Gulf Cooperation Council (GCC) countries towards engaging the private sector in the provision of infrastructure and housing after increased pressure on government budgets and falling oil prices. Thus, this study encourages strong consideration of the highest-ranked CSFs in the absence of any prior experiences or studies. On a broader scale, these CSFs are an effective policy tool for the GCC countries, which share similar contexts. Originality/value This paper represents the first empirical study in the GCC region and the UAE on the CSFs for PPPs in affordable housing, which is experiencing growing demand in the region to overcome the large deficit in housing supply.

Critical success factors for Lean implementation in IT outsourcing relationships

2019 ◽  
Vol 32 (3) ◽  
pp. 715-730 ◽  
Author(s):  
Vincent Blijleven ◽  
Yiwei Gong ◽  
Afshin Mehrsai ◽  
Kitty Koelemeijer
Keyword(s):  
Critical Success Factors ◽  
Success Factors ◽  
It Outsourcing ◽  
Future Research ◽  
It Services ◽  
Structured Interviews ◽  
Lean Implementation ◽  
Content Type ◽  
Critical Success ◽  
Manufacturing Environments

PurposeFollowing positive results of Lean implementation in manufacturing environments, Lean has become an emerging philosophy for clients and suppliers of information technology (IT) services. However, how to implement Lean in IT outsourcing relationships has been addressed sparsely in academic literature. The purpose of this paper is to investigate critical success factors (CSFs) for implementing Lean in IT outsourcing relationships. Key findings, implications and avenues for future research are discussed.Design/methodology/approachSix IT outsourcing relationships were qualitatively investigated by means of 36 semi-structured interviews. CSFs were identified based on interview transcription analyses, selection techniques and expert reviews.FindingsIn total, 16 CSFs for Lean implementation in IT outsourcing relationships are identified and described.Practical implicationsThe CSFs presented in this paper indicate key areas that deserve managerial attention to steer Lean implementation efforts in IT outsourcing relationships in a favorable direction.Originality/valueThis study is the first to describe the phenomenon of “Lean IT outsourcing” and provides researchers and practitioners with a foundation to further examine Lean implementation in IT outsourcing relationships.

scholarly journals Critical success factors for eLearning in Saudi Arabian universities

2017 ◽  
Vol 31 (2) ◽  
pp. 131-147 ◽  
Author(s):  
Abdullah Alhabeeb ◽  
Jennifer Rowley
Keyword(s):  
Instructional Design ◽  
Critical Success Factors ◽  
Success Factors ◽  
Learning Technologies ◽  
Structured Interviews ◽  
Senior Managers ◽  
Content Type ◽  
Content Quality ◽  
Critical Success ◽  
Instructor Characteristics

Purpose The purpose of this paper is to offer insights into the development of eLearning systems and the perceptions of key players in the management of eLearning systems in three large universities in Saudi Arabia. It establishes the relative importance of different factors and compares these findings with studies conducted elsewhere in the world. Design/methodology/approach Desk research was conducted to gather a profile of the eLearning initiatives in the participating universities. Structured interviews were conducted with senior managers with responsibility for implementing and promoting eLearning in their universities. The interview protocol prompted discussion of the importance of the following sets of factors in the success and acceptance of eLearning: student characteristics, instructor characteristics, learning environment, instructional design, and support. Interviews were transcribed and analysed using thematic analysis. Findings Supported by the Saudi Government, the three universities in this study have been developing their eLearning services. The two most important groups of critical success factors in this process were regarded as those related to student and instructor characteristics. Further analysis within each group of factors suggested that participants regarded instructor knowledge with learning technologies and student knowledge of computer systems, and technical infrastructure as important facilitators of success. Amongst instructional design factors, clarity of learning objectives and content quality were regarded as important. Insights are offered as to the reasons for these selections. Originality/value This study furthers earlier research on eLearning managers’ views and contributes to understanding of eLearning and its management in the Middle East.

Critical success factors for post-disaster infrastructure recovery

2016 ◽  
Vol 25 (5) ◽  
pp. 685-700 ◽  
Author(s):  
Miao Liu ◽  
Eric Scheepbouwer ◽  
Sonia Giovinazzi
Keyword(s):  
Decision Making ◽  
Disaster Recovery ◽  
Critical Success Factors ◽  
Success Factors ◽  
Recovery Process ◽  
Decision Making Process ◽  
Structured Interviews ◽  
Content Type ◽  
Critical Success ◽  
Post Disaster

Purpose The purpose of this paper is to synthesise critical success factors (CSFs) for advancing post-disaster infrastructure recovery and underpinning recovery authorities in decision making when facing future disasters. Design/methodology/approach The seismic recovery after the Canterbury (NZ) earthquake sequence in 2010-2011 was selected as a case study for identifying CSFs for an efficient recovery of infrastructure post-disaster. A combination of research approaches, including archival study, observations and semi-structured interviews were conducted for collecting data and evidences by engaging with participants involved at various tiers in the post-disaster recovery and reconstruction. The CSFs are evaluated and analysed by tracking the decision-making process, examining resultant consequences and foreseeing onwards challenges. Findings Six salient CSFs for strengthening infrastructure recovery management after disasters are identified. Furthermore, the study shows how each of these CSFs have been incorporated into the decision-making process in support of the post-disaster recovery and what difficulties encountered in the recovery process when implementing. Practical implications The proposed CSFs provide a future reference and guidance to be drawn on by decision makers when project-managing post-disaster recovery operations. Originality/value The value of the paper is that it bridges the gap between managerial contexts and technical aspects of post-disaster recovery process in an effort to rapidly and efficiently rebuild municipal infrastructure.

Modeling and analyzing critical success factors for implementing environmentally sustainable practices in a public utilities organization: a case study

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Fouzeya M. Albastaki ◽  
Hamdi Bashir ◽  
Udechukwu Ojiako ◽  
Mohammad Shamsuzzaman ◽  
Salah Haridy
Keyword(s):  
United Arab Emirates ◽  
Critical Success Factors ◽  
Success Factors ◽  
Graphical Model ◽  
Matrix Multiplication ◽  
Public Utilities ◽  
Sustainable Practices ◽  
Content Type ◽  
Environmentally Sustainable ◽  
Critical Success

PurposeDespite the increasing number of studies investigating environmentally sustainable practices in different sectors, no research exists on the issues related to the success factors for implementing environmentally sustainable practices in the utilities sector. To partially fill this research gap, the purpose of this study is to empirically examine these success factors in a public utilities organization in the United Arab Emirates.Design/methodology/approachAn integrated interpretive structural modeling and fuzzy cross-impact matrix multiplication applied to classification approach was implemented to identify the critical success factors (CSFs) and to model and analyze the relationships among them.FindingsThirteen CSFs were identified and the relationships among them were represented by a seven-level hierarchical graphical model, and six CSFs were identified as drivers of success: government policies, regulations and environmental awareness programs; organization sustainability strategies; top management commitment; organizational capabilities; social and environmental responsibility; and eco-knowledge.Originality/valueThis is first kind of study to identify CSFs for implementing environmentally sustainable practices in the utilities sector. The results could guide government policymakers and decision-makers in utilities organizations that are interested in implementing environmentally sustainable practices.

Effectiveness of employee suggestion schemes – from critical success factors to outcomes

2017 ◽  
Vol 9 (1) ◽  
pp. 120-136 ◽  
Author(s):  
Flevy Lasrado ◽  
Bostjan Gomiseck ◽  
Christopher Uzbeck
Keyword(s):  
United Arab Emirates ◽  
Critical Success Factors ◽  
Success Factors ◽  
Content Type ◽  
Work Related ◽  
Critical Success ◽  
Five Factors ◽  
Leadership Support ◽  
Managerial Implications ◽  
Evaluation Feedback

Purpose Past studies have noted the important role of employee suggestion system (ESS) within the organizations. The use of ESS has been shown to help organizations address improvement- and cost-related problems. The advantages of ESSs are not limited to improving a work-related performance but can also lead to innovations through employees’ creativity. Creative ideas are very important for organizations to build its competitive advantage. Therefore, it is important to identify and understand the factors that contribute to the effectiveness of employee suggestion scheme and its success which has not been well-studied. This study aims to provide decision-makers within organizations with a deeper understanding of the factors that need to be considered in organizing and managing ESSs for its maximum effectiveness Design/methodology/approach An analysis of 273 surveys collected from several organizations with ESS experience in the United Arab Emirates was conducted. Survey scales were developed based on previous research and hypotheses are stated. Regression analysis was used to test the hypotheses. Correlation analysis were used to understand the interrelations among the five factors Findings Results suggest that the four critical success factors, namely, system capability, organizational encouragement, leadership support and employee participation, are positively related to the ESS outcome and its valuable predictors. Some managerial implications of the results of this study are important to note. It is critical for managers to establish rewards, evaluation, feedback and awareness of ESS. Originality/value On the basis of a possible future extended research scope in combination with a qualitative research methodology, one could deepen the understanding of influence of country of origin and of institutional mechanisms that might explain higher effectiveness of ESS outcome This appears to be the first published research study to link critical success factors for maximum effectiveness of ESSs.

Critical success factors of adapting heritage buildings: an exploratory study

2016 ◽  
Vol 6 (1) ◽  
pp. 44-57 ◽  
Author(s):  
Kristy Dyson ◽  
Jane Matthews ◽  
Peter E.D. Love
Keyword(s):  
Second Life ◽  
Critical Success Factors ◽  
Success Factors ◽  
Project Teams ◽  
Structured Interviews ◽  
Content Type ◽  
Critical Success ◽  
Key Stakeholders ◽  
Exploratory Approach ◽  
Heritage Buildings

Purpose – The loss of heritage buildings should be avoided as they provide a tangible example of a period of life that is now gone. Adaptive re-use enables buildings to be given a second life, enabling them to live on when they may have been previously underutilized. Changing the capacity, function or performance of underutilized buildings for a different purpose, or to suit new conditions, or making use of pre-existing structural elements has become necessary to preserve heritage buildings. The purpose of this paper is to identify the critical success factors (CSF) for the adaptive re-use of heritage buildings. Design/methodology/approach – Identification of CSF for adaptive re-use can provide asset owners, developers and key stakeholders with the knowledge needed to ensure a project is delivered successfully. Due to a lack of research in the area of CSF for heritage buildings, an exploratory approach was undertaken. Semi-structured interviews were undertaken with stakeholders to solicit their views as to CSFs that lead to the successful adaption of all heritage buildings that had been subjected to re-use program in Perth, Western Australia, were examined. Findings – Four CSFs were identified: research; matching function; function; and design and minimal change. It is proffered that by addressing the CSFs issues associated with latent conditions, building layout and commercial risk and uncertainty can be addressed. Yet, the Building Code of Australia will continue to be the most significant issue for owners/developers and project teams who embrace an adaptive re-use project. Originality/value – To date there has been limited research undertaken with regard to determining the CSF for heritage buildings that have been subjected to adaptive re-use. The work presented in this paper identifies the key CSFs that emerged from the stock of heritage building’s in Perth, WA. Further research is required to determine the validity of the CSFs, however, those identified provide a benchmark for further studies in this fertile area.

Mapping critical success factors in efficient court management: two case studies from India

2018 ◽  
Vol 60 (2) ◽  
pp. 717-729
Author(s):  
Pinaki Nandan Pattnaik ◽  
Satyendra C. Pandey ◽  
Mahendra Kumar Shukla
Keyword(s):  
Critical Success Factors ◽  
Success Factors ◽  
Structured Interviews ◽  
Indian States ◽  
Content Type ◽  
Trial Courts ◽  
Managerial Practices ◽  
Critical Success ◽  
Court Management ◽  
Tools And Techniques

Purpose The purpose of this study is to identify and develop an understanding of various success factors in implementing an efficient court management system by the court managers employed at the trial courts and high courts in India. Court management implies using a professional approach using managerial tools and techniques in managing courts. Design/methodology/approach This study is based on a case study with two Indian states demonstrating efficiency in judicial operation with the adoption of court management techniques. Semi-structured interviews with the court registry, court managers, document studies, court visits, along with observation are the main data sources. Findings It was observed that managerial practices of job autonomy, regular feedback, clear job expectations and support from the supervisor/reporting officer act as critical success factors for court management efficiency. Originality/value This paper adds empirical insight from the Indian viewpoint on existing literature concerning management of courts.

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