Monaco’s struggle to become a smart destination

2019 ◽  
Vol 5 (4) ◽  
pp. 672-684 ◽  
Author(s):  
Nathalie Fabry ◽  
Cyril Blanchet
Keyword(s):  
Smart City ◽  
Media Coverage ◽  
Smart Cities ◽  
Urban Ecosystem ◽  
Point Of View ◽  
Theoretical Point ◽  
Content Type ◽  
Coverage Analysis ◽  
Definition Of

Purpose Monaco is a simultaneously a destination, a state and a city, which belongs to the long list of places that aims to become smart. The purpose of this paper is to present Monaco’s transformation strategy from October 2017 to May 2019. It will present Monaco’s smart urban ecosystem as a meeting point between the destination and the smart city. Design/methodology/approach The authors develop the methodology as an exploratory observation of the state transformations. The methodology relies on an understanding of smart cities policy from an insider perspective, as one of the co-authors participates in the “Matrice Smart-City Monaco” program (Season 1: Tourism), on a media coverage analysis and in a semi-directive interview with a stakeholder of the digital transformation in Monaco. Findings The paper empirically and theoretically explores the following three hypotheses: H1 – being a smart city/destination is less a status than a process; H2 – a permeable state city challenges the boundaries between the city and the smart destination; and H3 – the conceptualization of the smart city requires a broader definition of who its engaged stakeholders are. Research limitations/implications The case of Monaco helps us to understand the role of tourism in a smart city and to deepen the link between “smart city” and “smart destination” from a theoretical point of view. Monaco offers us the opportunity to reinforce our understanding of the relationship between the smart city and the smart destination. Originality/value The study concerns a micro-state that aims to become smart using a top–down strategy. However, for a city to become smart, stakeholders including citizens must be able to support the process.

Governmentality and performance for the smart city

2019 ◽  
Vol 33 (1) ◽  
pp. 204-232 ◽  
Author(s):  
Daniela Argento ◽  
Giuseppe Grossi ◽  
Aki Jääskeläinen ◽  
Stefania Servalli ◽  
Petri Suomala
Keyword(s):  
Performance Measurement ◽  
Smart City ◽  
Smart Cities ◽  
Research Question ◽  
Longitudinal Case Study ◽  
Content Type ◽  
Measurement Systems ◽  
Performance Measurement Systems

Purpose The purpose of this paper is to explore the role of performance measurement systems as technologies of government in the operationalisation of smart city programmes. It answers the research question: how do the development and use of performance measurement systems support smart cities in the achievement of their goals? Design/methodology/approach This paper presents a longitudinal case study that uses an interventionist approach to investigate the possibilities and limitations of the use of performance measurement systems as technologies of government in a smart city. Interpretations are theoretically informed by the Foucauldian governmentality framework (Foucault, 2009) and by public sector performance measurement literature. Findings The findings address the benefits and criticalities confronting a smart city that introduces new performance measurement systems as a technology of government. Such technologies become problematic tools when the city network is characterised by a fragmentation of inter-departmental processes, and when forms of resistance emerge due to a lack of process owners, horizontal accountability and cooperation among involved parties. Research limitations/implications This paper is based on a case study of a single smart city, and outlines the need for both comparative and multidisciplinary analyses in order to analyse the causes and effects of smart city challenges. Originality/value This paper offers a critical understanding of the role of accounting in the smart city. The ineffectiveness of performance measurement systems is related to the multiple roles of such technologies of government, which may lead to a temporary paralysis in the achievement of smart city goals and programmes.

Social participation in the definition of budgetary instruments

2020 ◽  
Vol 14 (5) ◽  
pp. 737-755
Author(s):  
Luiz Antonio Felix Júnior ◽  
Wênyka Preston Leite Batista da Costa ◽  
Luciana Gondim de Almeida Guimarães ◽  
Glauber Ruan Barbosa Pereira ◽  
Walid Abbas El-Aouar
Keyword(s):  
Social Participation ◽  
Smart City ◽  
Essential Element ◽  
Popular Participation ◽  
Content Type ◽  
The Public ◽  
The Social ◽  
Public Resources ◽  
Definition Of

Purpose The participation of society is a valuable aspect of the governability of cities, for it strengthens the citizens’ collaborative component. Such participation, which is seen as social, is considered an essential element for the design of a smart city. This study aims to identify the factors that contribute to social participation in the definition of budgetary instruments’ planning. Design/methodology/approach Concerning the methodological instruments, this study is characterised by a quantitative and descriptive approach and uses a multivariate data analysis with a sample of 235 respondents. Findings The study’s findings identified a framework that portrays elements that collaborate with the social participation in the definition of the public administration’s budgetary instruments, which are considered as elements that are able to develop the role of the popular participation and are characterised by the definition of a smart city by enabling more assertiveness in society’s needs. Practical implications Identification of a framework that brings out elements that are able to develop the popular participation in the definition of budgetary instruments. Then, one scale of elements that contribute to social participation in the definition of the public administration’s budgetary instruments theoretically represented and statistically validated, thus contributing to the continuity of studies on social participation. Social implications Through studies on social participation in budgetary planning, it is possible to guarantee a better allocation of public resources through intelligent governability. Originality/value The research can bring theoretical elements about social participation in the definition of budget instruments for a statistical convergence through the perception of the sample.

scholarly journals Exploring urban facilities management approaches to increase connectivity in smart cities

Facilities ◽  
2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Carmel Lindkvist ◽  
Alenka Temeljotov Salaj ◽  
Dave Collins ◽  
Svein Bjørberg ◽  
Tore Brandstveit Haugen
Keyword(s):  
Smart City ◽  
City Planning ◽  
Smart Cities ◽  
Theoretical Research ◽  
Facilities Management ◽  
Governance Structures ◽  
Empirical Examination ◽  
Content Type ◽  
Management Approaches

Purpose The purpose of this study is to explore how the discipline facilities management (FM) can be developed in a smart city perspective through considering the current and new FM services under the role of Urban FM, as well as governance structures that limit and enable it. Design/methodology/approach The approach is primarily theoretical by examining current literature around the ideas of Urban FM and Smart Cities linking them to observations in one city aiming to be a Smart City. This specific paper focusses on maintenance management, workspace management and energy management services in a Smart City perspective. Findings The results outline how Urban FM can fill the gaps that are apparent in city planning through connectivity to communities and neighbourhoods using the Smart City not only approaches of optimising data but also considers prominent governance structures of FM, Urban FM, City Planning and Smart Cities. The study addresses the limitations of what can be done when cities are not organisations, which make identifying the “core business” obscure and intangible but attempts to overcome this limitation by considering social value in communities and wider linkages to the city environment. Research limitations/implications The paper sets out the potential of Urban FM in Smart Cities, but the findings are limited to primarily theoretical research and need further empirical examination. Practical implications The results indicate how facilities management can improve services in cities through the digitalisation of cities and the role of Urban FM. The study will be useful for municipalities in examining how to improve facilities, particularly in cities that aspire to be a Smart City and it is also important for policymakers in considering governance structures to meet sustainable development goals. Originality/value The study positions the discipline of facilities management in Smart Cities which has the potential to improve facilities in cities and the development of Urban FM.

scholarly journals Design sprint for SMEs: an organizational taxonomy based on configuration theory

2020 ◽  
Vol 58 (9) ◽  
pp. 1803-1817 ◽  
Author(s):  
Stefano Magistretti ◽  
Claudio Dell'Era ◽  
Nicola Doppio
Keyword(s):  
Knowledge Translation ◽  
Creative Industries ◽  
Point Of View ◽  
Theoretical Point ◽  
Content Type ◽  
Configuration Theory ◽  
Digital Environments ◽  
Practical Guidelines ◽  
Configurational Theory

PurposeDesign approaches to innovation are booming in both the academic and practitioner worlds. Tech giants are proposing different methodologies to develop technological innovation leveraging design principles, for example, Amazon with working backward and Google with Design Sprint. However, little is known on the role of these methodologies in managing the knowledge translation among different stakeholders. This paper aims to investigate how Design Sprint approaches can face digital challenges and foster collaborations.Design/methodology/approachThrough interviews and participatory observations of ten exploratory cases of SME adoption of the Design Sprint methodology, data were collected, organized, clustered and then validated. Furthermore, by adopting a configuration theory perspective, the data have been processed to contribute to the emergence of two Design Sprint organizational taxonomy.FindingsCompetences, type of design challenge and the process followed emerge from the cases as key drivers of different Design Sprint configurations. Moreover, the configuration theory helped in identifying two Design Sprint taxonomies named Willing and Wondering configurations. Finally, the paper provides managers with practical guidelines on how to leverage these configurations to make this approach more effective for SMEs and how this method helps the knowledge translation.Originality/valueThe value and originality of the paper are in defining Design Sprint from a theoretical point of view and offering practical guidelines on how to adapt it to the particular context of collaborative digital environments of SMEs. Moreover, it contributes to enlarging the relevance of configurational theory in the creative industries.

The future of the draft UN Convention on international terrorism

2017 ◽  
Vol 3 (3) ◽  
pp. 233-247
Author(s):  
Sara De Vido
Keyword(s):  
Ad Hoc ◽  
Point Of View ◽  
International Terrorism ◽  
Common Denominator ◽  
Islamic State ◽  
Content Type ◽  
Common Definition ◽  
Draft Convention ◽  
Definition Of

Purpose The paper is meant to analyse the debate over the revival of a comprehensive convention on international terrorism. The purpose of this paper is to demonstrate that a United Nations (UN) Convention on international terrorism is still necessary – provided that it is updated considering the new challenges that have recently emerged – and could be complemented by an annex containing the list of terrorist organisations, the determination of which is of common concern of the entire international community. Design/methodology/approach The analysis is conducted from an international law perspective. The paper uses a comparative perspective – counter-terrorism, Antarctic and ICAO system - to support the main argument. Findings The paper proposes an annex to the convention including a list of terrorist organisations. Some terrorist organisations are unanimously labelled as terrorist and therefore this list will be useful in developing cooperation among States. A system of revision is also presented; a system which emphasises the role of the UN Ombudsperson. Research limitations/implications The proposal presented does not delve into the content of the convention which should be based on the draft prepared by the UN General Assembly ad hoc Committee and should take into account the most recent forms of terrorism. The paper does not provide an answer to all the questions, and it does not linger over the tragedy of civilians living in Syria and Iraq who have been deprived – starting long before the rise of the Islamic State – of their land and lives. Practical implications Revival of the debate on the draft convention – proposal for a renewed role of the Ombudsperson – legal implications of a list annexed to a convention on international terrorism – importance of multilateral cooperation in the field. Originality/value The paper is innovative in changing the perspective of the problem. The point of view regarding the definition of international terrorism has usually been the following: to find a common definition of international terrorism trying to overcome all the differences regarding general exceptions. The proposed perspective is to find the lowest common denominator for the definition and to identify organisations on which States cannot but agree on their condemnation.

scholarly journals Smart Cities Marketing and Its Conceptual Grounds

2019 ◽  
Vol 65 (4) ◽  
pp. 110-116
Author(s):  
Anita Maček ◽  
Rasto Ovin ◽  
Urška Starc-Peceny
Keyword(s):  
Quality Of Life ◽  
Smart City ◽  
Smart Cities ◽  
City Management ◽  
Endogenous Growth Theory ◽  
Definition Of ◽  
Smart Communities ◽  
Changing Role

AbstractThe most frequent definition of the smart city in the literature defines it as a developed urban area that creates sustainable economic development and high quality of life. Therefore, a city should always be capable of identifying and effectively resolving its key development challenges in order to improve the quality of life of its citizens. Regarding economics approach, the authors rely on endogenous growth theory derived from Arrow. The authors explore the role of smart city management and governance, which will have to combine the need for capital with the need to ensure the environment that this capital will enhance modern urban producing factors. Hence, the authors discuss communication aspects and the importance of the evolution toward smart communities, where the idea is not on making places smart anymore, but rather focus on humans and their needs. For an emerging smart city, market built up of smaller cities and municipalities describes the changing role of marketing and the shift of roles in its processes in order to show the urge to become familiar with the spirit of open innovation and rethink marketing strategy in this emerging reality.

Service process modularization and modular strategies

2014 ◽  
Vol 29 (4) ◽  
pp. 313-323 ◽  
Author(s):  
Per Carlborg ◽  
Daniel Kindström
Keyword(s):  
Active Role ◽  
Research Field ◽  
Point Of View ◽  
Theoretical Point ◽  
Content Type ◽  
Study Approach ◽  
Key Issues ◽  
Service Infusion ◽  
Cross Case Analysis

Purpose – This paper aims to investigate the role of service modularity in developing and deploying efficient services, while at the same time meeting diverse customer needs. The analysis distinguishes between different service types and sets forth key issues for service modularization, identifying supporting resources (both internal and customer) and associated modular strategies for the different types. Design/methodology/approach – The study design used an exploratory case study approach, focusing on three Swedish manufacturing firms that are moving toward an increased service focus (service infusion). Data were collected through interviews and focus groups, and the collected data were analyzed independently, before being merged and synthesized in a cross-case analysis. Themes and patterns were extracted and linked to the theoretical framework following a systematic combining process. Findings – This study contributes insights to the emerging field of service modularity by investigating process modularization and modular strategies. A framework is put forward outlining modular strategies for four different service types covering both a passive and an active role for a customer. From a theoretical point of view, the role of the customer is added to the discussion to advocate for the necessity of a co-creative perspective in service modularity. Originality/value – This article contributes to the emerging research field of service modularity by providing empirical insights into how modularization and modular strategies can enable more efficient services. Depending on service type, different modular strategies are set forth. This study also highlights the need to recognize customer-specific activities, resources and competencies as pivotal parts of the modular service processes. Such insights are particularly relevant given the established view of service modules as functions of intra-firm activities.

Market orientation, performance and the mediating role of innovation in Indonesian SMEs

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Clare D'souza ◽  
Marthin Nanere ◽  
Malliga Marimuthu ◽  
Mokhamad Arwani ◽  
Ninh Nguyen
Keyword(s):  
Firm Performance ◽  
Market Orientation ◽  
Structural Equation ◽  
Customer Orientation ◽  
Point Of View ◽  
Theoretical Point ◽  
Content Type ◽  
Mediating Role ◽  
Competitor Orientation

PurposeDespite the theoretical advancements of market orientation and firm performance, there is a paucity of research regarding SMEs in Indonesia. Customer and competitor orientation were examined as two distinct constructs as per the literature, as it has been questioned for its robustness. They have been used synonymously, even though customer orientation is operationalised as a component of a market orientation construct. There is support for the argument from a theoretical point of view to keep customer orientation and competitor orientation separate. The objective of this research was to empirically test market orientation concepts on firm performance and assessing customer and competitor orientation separately. Furthermore, it also tests whether innovation plays a mediating role.Design/methodology/approachA sample of 309 small and medium-sized firms was found eligible for this study. Structural Equation Modelling was used to analyze the data. A multi-industry sample of firms was used to strengthen the generalisability of the results. The sample was acquired from two databases of SMEs directory in Kudus and Pati, East Java Indonesia, participants were randomly selected.FindingsThe findings show that innovation mediates the relationship between competitor orientation and firm performance, while competitor orientation had no significant relationship with firm performance. Customer orientation was found to positively influence firm performance.Originality/valueThe role of innovation as a mediator within SMEs in a developing country opens up avenues for further research among other developing countries. By examining both the concepts of customer and competitor orientation separately and establishing relationships, we validate support for this argument both from a methodological and theoretical point of view.

Digital transformation in the economics of complexity: the role of predictive models in strategic management

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Valentina Iscaro ◽  
Laura Castaldi ◽  
Paolo Maresca ◽  
Clelia Mazzoni
Keyword(s):  
Strategic Management ◽  
Predictive Models ◽  
Domain Knowledge ◽  
Process Model ◽  
Digital Transformation ◽  
Point Of View ◽  
Theoretical Point ◽  
Content Type ◽  
Literature Highlight

PurposeThis paper aims to investigate the role of predictive models in the learning and decision-making processes of strategic management. The rapid advancement of digitalisation has contributed to increasing the complexity of the worldwide economy and led to various new competitive dynamics.Design/methodology/approachTo achieve this purpose, a literature review has been carried out and a predictive model based on Watson, an IBM supercomputer, is presented as a qualitative process model.FindingsSpecific insights derived from a review of the literature highlight organisations' need to modify their decision- and strategy-making processes, which are increasing in speed and frequency, thus also leading to the formulation of emergent and trigger event strategies based on the identification of conditions that require the revision of all or part of the firm's strategy. Predictive models, acting as filters, transform data into informative knowledge that decision-makers can interpret based on individual domain knowledge.Originality/valueFrom a theoretical point of view, this paper contributes to the field of digital transformation by proposing the economics of complexity as a paradigm through which to observe and study the issue of predictive models in strategic management. Additionally, the authors analyse the phenomenon from a cognitive perspective, defining the new learning dynamics of digital transformation and the social learning cycle triggered by big data and predictive models. From a managerial and policy-making point of view, this suggests the need to re-shape traditional education contents and dynamics and foster skills that are multi-disciplinary, multi-domain, multi-empathic, multi-interaction and multi-communication between people and things.

scholarly journals Smart City Research and Library and Information Science. Preliminary Remarks

2018 ◽  
Vol 56 (1(111)) ◽  
pp. 52-64
Author(s):  
Mariusz Luterek
Keyword(s):  
Smart City ◽  
Information Science ◽  
Public Libraries ◽  
Smart Cities ◽  
Relevant Literature ◽  
Research Field ◽  
Point Of View ◽  
Library And Information Science ◽  
Research Domain

PURPOSE/THESIS: The purpose of this paper is to analyze the smart city research field from the point of view of library and information science (LIS), based on available scholarly publications. APPROACH/METHODS: Based on the literature review, the following issues have been described: the smart city concept; the shift of smart cities from strictly technological orientation to that focused on the citizen, the role of smart governance, public libraries as a part of knowledge infrastructure and the current contribution of LIS to this research field.RESULTS AND CONCLUSIONS: Smart cities are still an emerging research domain. Not only the number of research publications is limited, but also their scope. LIS has been very little involved in a “smart city” research domain so far, and at the same time general literature on “smart cities” refers to public libraries in a very limited way. In general, there have been few attempts to relate information science and smart cities so far, and in each case researchers had problems with finding relevant literature. The most important LIS contribution to the field so far comes from the research project done by the team of experts from the Department of Information Science at Heinrich-Heine-University in Düsseldorf (Germany).ORIGINALITY/VALUE: The value of this research results from the fact, that there is very little in-depth, holistic research done in this domain by LIS researchers; hence there is almost no recognition of the role of public libraries in so-called smart cities, not only as knowledge hubs for explicit and tacit knowledge, but also as community building institutions. This paper offers first such attempt in the field.

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