Beyond profitability: ICT investments and financial institutions performance measures in developing economies

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Kamla Ali Al-Busaidi ◽  
Saeed Al-Muharrami
Keyword(s):  
Financial Institutions ◽  
Mixed Method ◽  
Performance Indicators ◽  
Developing Economies ◽  
Information And Communications Technology ◽  
Content Type ◽  
Internal Process ◽  
Mixed Method Approach ◽  
The Impact ◽  
Method Approach

PurposeThe national and global digital transformation makes investments in information and communications technology (ICT) by financial institutions a necessity, not only for gaining a competitive advantage but also for expanding their knowledge and learning about their customers. This study assesses the business value of ICT investments by financial institutions using a mixed-method approach.Design/methodology/approachThis study adopted a mixed-method approach. First, financial data were gathered from Omani banks' annual financial reports and through a longitudinal quantitative analysis in order to assess the value of ICT in financial institutions' profitability performances. Second, a Delphi qualitative approach was utilized in order to further assess how top managers view the impact of ICT investments in different aspects of business. We used an extended balanced scorecard (finance, customer, internal process and learning and growth) and a sector perspective to address how future ICT investments can offer value that goes beyond traditional metrics of profitability.FindingsThe results of the longitudinal study demonstrated significant evidence of the impact of ICT investment on finance performance indicators; ICT value is significantly positive. Furthermore, the results indicated that there is an acceptable consensus among business and ICT managers that ICT is linked to performance indicators beyond financial; ICT value is linked also to customer indicators, internal process indicators and learning and growth indicators in addition to sector indicators.Originality/valueICT is vital for a diversified and knowledge-based economy, especially for developing countries, because modern banking and financial institutions are relatively new in economies such as those that had previously relied on cash and informal financing institutions. Therefore, continued ICT investments face challenges and may not succeed. Most of the existing literature on ICT value has focused on tangible financial performance indicators. The financial evaluation of intangible performance indicators of ICT investments still remains a problematic area of high relevance to decision-makers. The present study provides an integrated assessment that enables financial institutions to develop their strategies and assessments in terms of ICT investments and to go beyond typical, tangible financial profitability indicators. Furthermore, it integrates assessment indicators that are beyond organizations themselves and reaches sectors and countries. This type of investigation is limited in the literature yet important for the financial sector as it is highly integrated by nature and critical to the development of a nation's economy.

Shared leadership and team creativity

2020 ◽  
Vol 49 (9) ◽  
pp. 1805-1822 ◽  
Author(s):  
Shiji Lyndon ◽  
Ashish Pandey ◽  
Ajinkya Navare
Keyword(s):  
Mixed Method ◽  
Shared Leadership ◽  
Team Learning ◽  
Mediating Effect ◽  
Cognitive Trust ◽  
Team Creativity ◽  
Content Type ◽  
Mixed Method Approach ◽  
The Impact ◽  
Method Approach

PurposeThe purpose of this paper is to extend the theoretical understanding and conceptualization of shared leadership by examining the impact of cognitive trust as an antecedent of shared leadership. Further, the study examines the mediating effect of team learning on relationship between shared leadership and team creativity.Design/methodology/approachThe study adopted a mixed method approach with sequential explanatory research strategy. Using a survey questionnaire, data from 44 teams were collected at two different time points. Semistructured interviews were carried out with 22 teams to explain the results that emerged from the quantitative study.FindingsThe study found that cognitive trust positively influences shared leadership. Further, team learning fully mediates the relationship between shared leadership and team creativity. The major themes that emerged from the qualitative study are participant's experiences of shared leadership in team, reasons to exert leadership, reasons to accept leadership and consequences of shared leadership.Practical implicationsOrganizations can enhance team creativity by promoting shared leadership in the organization.Originality/valueThis study examines the mediating process of team learning between shared leadership and team creativity. Mixed method approach adopted in the study explains the shared leadership process by building on both quantitative and qualitative research.

Knowledge-based marketing and competitive advantage: developing new scales using mixed method approach

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Majid Mohammad Shafiee
Keyword(s):  
Competitive Advantage ◽  
New Product Development ◽  
Mixed Method ◽  
Customer Relationship ◽  
Service Firms ◽  
Content Type ◽  
Mixed Method Approach ◽  
Business Context ◽  
Knowledge Based ◽  
Method Approach

Purpose One of the most challenging issues businesses face today is seeking ways toward gaining competitive advantage (CA). Although previous research considered several aspects in this regard, the literature has largely overlooked the process of gaining CA via knowledge-based marketing (KBM) capabilities. This paper aims to conceptualize KBM, to develop a new scale for KBM and to examine how to gain CA through KBM. Design/methodology/approach Drawing from the related literature and building on the concept of KBM, this paper conducted a mixed-method approach. After reaching a pool of items using qualitative methods, this paper developed new scales and validated them. This paper developed the model by highlighting the antecedent role of KBM toward CA. In the quantitative phase, using data collected from both public/private and manufacturing/service firms, this paper classified the extracted items into five critical factors. Moreover, the relationship between KBM and CA was tested. Findings The results indicate that KBM construct consists of five critical capabilities, including market research, competitive intelligence, supply chain management, customer relationship management and new product development. Moreover, there is a positive and significant relationship between KBM and CA. Originality/value The traditional ways to achieve CA no longer work. Instead, success in the existing business context necessitates firms to seek CA through their knowledge capabilities. Previous research did not fully address KBM antecedents toward CA in a comprehensive model. By developing a new scale for KBM, this paper tested its relationship with CA, which has hitherto received scant attention in the field of knowledge and competition.

Influencing factors of construction professionals’ burnout in China: a sequential mixed-method approach

2020 ◽  
Vol 27 (10) ◽  
pp. 3215-3233
Author(s):  
Mouxuan Sun ◽  
Fangwei Zhu ◽  
Xiuxia Sun
Keyword(s):  
Influencing Factors ◽  
Mixed Method ◽  
Qualitative Comparative Analysis ◽  
Content Type ◽  
Mixed Method Approach ◽  
Emotional Demand ◽  
Configurational Approach ◽  
Quantitative Studies ◽  
Perceived Workload ◽  
Method Approach

PurposeThe present study investigated how different factors interact and work in concert to influence construction professionals’ burnout (hereafter CPs’ burnout) in China.Design/methodology/approachA sequential mixed-method approach was chosen for this research. Twenty-two interviews were conducted and analysed, and we identified ten influencing factors associated with CPs’ burnout. Subsequently, a sample of 232 questionnaires was analysed using fuzzy-set qualitative comparative analysis (fsQCA) to ascertain the eight configurations of CPs’ high and low burnout.FindingsThe key findings include the following: first, perceived workload, role ambiguity, role conflict, emotional demand, work-home interference, relationships with supervisors, autonomy, fairness of rewards, support from project team and self-efficacy are the ten factors influencing CPs’ burnout; second, experienced and less experienced construction professionals take different paths towards high or low burnout; and third, among construction professionals, perceived workload and burnout are not necessarily correlated. We found that autonomy plays a crucial role in this process.Originality/valueThis is one of the first studies to adopt a configurational approach for understanding influencing factors of CPs’ burnout. The strength of the present study is its sequential mixed-method approach, which forms a loop between the qualitative and quantitative studies.

scholarly journals Effectiveness of Teaching Approaches of In-service Training Courses for EFL Teachers in Jordanian Schools

2011 ◽  
Vol 4 (1) ◽  
pp. 190 ◽  
Author(s):  
Yazan AL-Wreikat ◽  
Muhamad Abdullah
Keyword(s):  
Mixed Method ◽  
Teaching Approaches ◽  
Government Schools ◽  
Mixed Method Approach ◽  
Efl Teachers ◽  
Service Training ◽  
Training Courses ◽  
Effectiveness Of Training ◽  
The Impact ◽  
Method Approach

This paper focuses on the impact of the organization of teaching approaches on the effectiveness of training for Jordanian EFL teachers. The sample for this study is drawn from all government schools in the Hashemite Kingdom of Jordan. The study uses a mixed-method approach whereby findings are triangulated throughout (in interviews, observations, and questionnaires). The study finds that most of the in-service training courses for EFL teachers are not properly organized. Moreover, taking into account different approaches, this study shows that a serious problem hinders the effectiveness of the in-service training courses.

The Relationship between Astronomy and Architecture as an Element of Malay Intelligentsia

2020 ◽  
Author(s):  
Anida Sarudin ◽  
◽  
Mazura Mastura Muhammad ◽  
Muhamad Fadzllah Zaini ◽  
Husna Faredza Mohamed Redzwan ◽  
...  
Keyword(s):  
Mixed Method ◽  
Qualitative Method ◽  
Quantitative Method ◽  
Mixed Method Approach ◽  
The Impact ◽  
The Relationship ◽  
Method Approach

Islam has been very influential in shaping societal developments in the Malay world. Such an influence manifests in various aspects of their lives, one of which can be clearly seen in several influential works carried out by Malay intellectuals in a number of fields. Old Malay manuscripts that deal with many Islamic aspects of knowledge has become a great legacy left by esteemed Malay religious scholars and intellectuals that serves as a testimony of the spread of Islam to the Malay world. Against such a backdrop, this study was carried out to examine the positive (good) and negative (bad) signs associated with Islamic months that helped Malays decide the appropriate months in which houses should be built. The study was based on a mixed-method approach based on a quantitative method and a qualitative method to help yield empirically reliable findings. The corpus-based analysis was the main analysis used by focusing on significant lexical values and concordant synthesis to highlight the good and bad signs associated with Islamic months. The researchers selected five (5) manuscripts that belonged to a corpus called Petua Membina Rumah. The analysis showed 50% of the Islamic months had negative signs while 42% of such months had positive signs. The remaining 8% had a mix of positive and negative signs. In addition, there were some instances involving a combination of positive and negative signs. Such occurrences provide an interesting view of the impact of signs on the Malay society, especially on its civilization. These significant findings highlight not only the Islamic months deemed suitable for building houses but also the thinking of Malay scholars in shaping the civilization of the Malay world.

The effect of information quality on trust in e-government systems ' transformation

2014 ◽  
Vol 8 (1) ◽  
pp. 76-100 ◽  
Author(s):  
Ally Lee ◽  
Yair Levy
Keyword(s):  
Mixed Method ◽  
Design Methodology ◽  
Information Quality ◽  
Second Phase ◽  
Content Type ◽  
Mixed Method Approach ◽  
Systems Transformation ◽  
The Relationship ◽  
Method Approach ◽  
Practical Implications

Purpose – The purpose of this paper is to investigate the effect of information quality (IQ) on citizens ' trust in e-government systems. Design/methodology/approach – This study used a mixed-method approach. In the first phase, the study drew IQ characteristics from the literature pool and then administered a qualitative questionnaire to a sample of 20 citizens who use e-government systems. In the second phase, the study delivered a quantitative survey via web to a group of about 1,000 citizens. Findings – This two-phased study uncovered citizens ' perceived IQ factors and determined the influence of the IQ factors on trust in e-government systems. Research limitations/implications – There were some limitations to the study. Citizen ' s demographics, along with the type of e-government interaction, were not taken into consideration. Practical implications – Understanding IQ characteristics that improve trust would enhance the relationship between citizens and e-government systems, as well as aide in the design and development of such systems. Originality/value – This paper applied an established IQ framework, and used the value focus approach in assessing IQ characteristics that effect citizens ' trust in e-government systems.

scholarly journals Identifying the success factors of advergames: a mixed-method approach

2020 ◽  
Vol 10 (3) ◽  
pp. 205-220
Author(s):  
Mona Jami Pour ◽  
Sahar Sadeghi ◽  
Elahe Yahyaei
Keyword(s):  
Mixed Method ◽  
Game Design ◽  
Success Factors ◽  
Related Factors ◽  
Content Type ◽  
Mixed Method Approach ◽  
Technical Issues ◽  
Design Factors ◽  
Method Approach ◽  
Brand Product

PurposeAdvergame as a new approach in advertising has recently attracted the attention of many researchers and practitioners. Despite the growing investment, managers still do not have a comprehensive understanding of the success factors of advergames. To the authors’ knowledge, there are no studies that address success factors in advergames. The purpose of this paper is to comprehensively explore the success factors of advergames to enhance the markets' insight regarding the implementation of advergames.Design/methodology/approachThis study investigates the success factors of advergames implementation using the mixed-method approach. For this purpose, along with a literature review, some semistructured interviews with experts were conducted and the obtained data were analyzed using the thematic analysis. Then a survey was conducted to validate the extracted factors and criteria. The quantitative data were analyzed by Student t-test and factor analysis.FindingsThe results indicated that the main success factors of advergames are game design factors, brand/product-related factors, players' personality-related factors and technical factors. The rank orders of the mentioned factors and their subcriteria were identified using their respective variance.Practical implicationsIn advergame initiatives, technical issues must be considered along with game design factors, brand/product-related factors and players' personality-related factors simultaneously. The findings can assist managers to understand all aspects of advergames adaptation and assess the weaknesses and strengths of adervgame projects.Originality/valueAlthough the intersection between digital games and advertising has had a growing trend in both practical and academic contexts, there are few studies on what factors must be considered during advergames development and implementation. The main contribution of this study is to explore the important aspects of advergames success and their priorities. The findings provide a comprehensive insight on the interdisciplinary aspects of advergames.

Uncovering the determinants of pro-environmental consumption for green hotels and green restaurants

2019 ◽  
Vol 32 (4) ◽  
pp. 1581-1603
Author(s):  
Heesup Han ◽  
Hyoungeun Moon ◽  
Sunghyup Sean Hyun
Keyword(s):  
Mixed Method ◽  
Structural Equation ◽  
Environmental Behavior ◽  
Equation Modeling ◽  
Content Type ◽  
Mixed Method Approach ◽  
Textual Data ◽  
The Difference ◽  
Method Approach ◽  
Green Hotels

Purpose This paper aims to uncover the determining factors of customers’ pro-environmental intention for green hospitality products (green hotels and green restaurants) and explore the comparative importance among the factors. This study also investigated the difference in forming pro-environmental intention across the green hospitality product types. Design/methodology/approach A mixed-method approach was taken to achieve the research objectives. In a qualitative phase, the textual data collected via an open-ended question were analyzed using a unit of analysis and categorization method. In a quantitative phase, the psychometric measurement items were organized and validated through a series of tests. A structural equation modeling and structural invariance test were used to evaluate the hypothesized relationships and difference between green hotels and green restaurants. Findings The textual data yielded three additional factors underlying consumers’ pro-environmental consumption intention. Including five core variables derived from the extant theories in the pro-environmental behavior literature, eight variables were categorized into volitional, cognitive, emotional and moral dimensions. Among the dimensions, volitional and cognitive dimensions significantly contributed to consumer’ pro-environmental intention. The influence of pro-environmental attitude and perceived benefits on intention differed across green hotels and green restaurants. Originality/value This study uses a thorough mixed-method approach encompassing qualitative and quantitative processes and develops the psychometric items to explore the drivers of customers’ pro-environmental consumption intention for green hospitality products. This research is also one of the very few studies that verified the difference in customers’ pro-environmental behavior between green hotels and green restaurants.

Organizational commitment: exploring the role of identity

2019 ◽  
Vol 49 (3) ◽  
pp. 774-790 ◽  
Author(s):  
Leila Afshari ◽  
Suzanne Young ◽  
Paul Gibson ◽  
Leila Karimi
Keyword(s):  
Organizational Commitment ◽  
Organizational Identity ◽  
Mixed Method ◽  
Organizational Image ◽  
Content Type ◽  
Mixed Method Approach ◽  
Identification Process ◽  
Individual Level ◽  
Depth Analysis ◽  
Method Approach

Purpose The purpose of this paper is to enhance the understanding of how identification process is associated with development of organizational commitment. Design/methodology/approach A mixed-method approach incorporating surveys and interviews was employed. Data were obtained from a manufacturing organization in Australia. A clustering method was employed to identify commitment profiles. Respondents belonging to the clusters representing commitment profiles associated with desirable organizational outcomes were identified for the qualitative stage of the research. Findings The results showed that both organizational identity and professional/occupational identity are positively linked to the development of organizational commitment. An in-depth analysis of the qualitative data demonstrated that engagement of personal/individual level of self in identification process enhances the development of organizational commitment. Practical implications The findings suggest that human resource managers can build an effective identification process by strengthening feelings of organizational identity and creating a positive organizational image. Originality/value To the best of the author’s knowledge, this study is the first to employ a mixed-method approach to explore the relationship between organizational commitment and identification process. A mixed-method approach, on the one hand, enabled us to build on the existing objectivist commitment literature and explore commitment profiles, and on the other hand, it allowed us to provide a more complete and contextual portrayal of organizational commitment and identification process through qualitative interpretive strategies.

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