The ISO 30401 knowledge management systems standard – a new framework for value creation and research?

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Peter Pawlowsky ◽  
Nina S. Pflugfelder ◽  
Maik H. Wagner
Keyword(s):  
Knowledge Management ◽  
Intellectual Capital ◽  
Management Systems ◽  
Knowledge Management Systems ◽  
Capital Theory ◽  
Content Type ◽  
Knowledge Resources ◽  
Industry Standard ◽  
Knowledge Management Theory ◽  
Context Specific

PurposeThe article reviews major developments in the literature on knowledge management and intellectual capital management. It provides a description and visualization of the structure and content of the ISO 30401 and critically benchmarks its clauses against comprehensive taxonomies from the literature.Design/methodology/approach2018 saw the release of the ISO 30401 Knowledge Management Systems Standard, a type A regulation which may serve as a basis for certification. It builds on and integrates a broad and conceptually diverse literature on knowledge resources (e.g. intellectual capital theory, knowledge management theory). This article aims to show how the management systems standard relates to the literature it is built on and provides directions for its further operationalization by certification bodies and implementation by managers.FindingsThe ISO 30401 successfully integrates a diverse body of literature in a broadly applicable cross-industry standard. To operationalize and implement it, certification bodies and managers should build on empirical evidence of “what works,” taking into account market characteristics as well as organizational properties. Further research should support the implementation of the standard by developing KM measurement frameworks and context-specific studies of KM tools and methods.Originality/valueThis article is the first to systematically compare the ISO 30401 to the underlying theory. This paper uncovers avenues for research and makes suggestions for the standard's operationalization in practice.

Utilizing a systematic literature review to develop an integrated framework for information and knowledge management systems

2017 ◽  
Vol 47 (2) ◽  
pp. 250-264 ◽  
Author(s):  
Chulatep Senivongse ◽  
Alex Bennet ◽  
Stefania Mariano
Keyword(s):  
Knowledge Management ◽  
Literature Review ◽  
Systematic Literature Review ◽  
Value Added ◽  
Specific Area ◽  
Management Systems ◽  
Knowledge Management Systems ◽  
Content Type ◽  
Integrated Framework ◽  
Information And Knowledge Management

Purpose The purpose of this paper is to demonstrate the value of using a systematic literature review to develop an integrated framework for information and knowledge management systems. Design/methodology/approach First, the systematic literature review method is introduced, differentiating it from traditional literature reviews in terms of value-added and limitations. Second, this methodology is used in a research application focused on absorptive capacity internal capabilities with regard to the processes of acquisition, assimilation, transformation and exploitation. Third, an integrated framework for information and knowledge management systems is developed from this application. Findings The systematic literature review approach provides a rigor that can assist in reducing researcher bias while simultaneously enabling the definition of a precise scope of review, with a clear explanation of selection criteria with the objective to find and review all the studies that are relevant to the search definitions. As a research method, it effectively supports a qualitative, quantitative or mixed methodology. Research limitations/implications This methodology was applied to one specific area of research. Specific limitations include the availability of articles in subscribed databases and the analytical capabilities of the tools used for text mining and analytics. Originality/value This paper demonstrates the usefulness of the systematic literature review methodology in developing an integrated framework for analysis.

Bibliometric analysis of the VINE Journal of Information and Knowledge Management Systems: 2000–2020

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Md Anwarul Islam ◽  
Gunilla Widen
Keyword(s):  
Knowledge Management ◽  
Bibliometric Analysis ◽  
Research Collaboration ◽  
Management Systems ◽  
Knowledge Management Systems ◽  
Science Mapping ◽  
Content Type ◽  
The Past ◽  
Mapping Analysis ◽  
Information And Knowledge Management

Purpose VINE Journal of Information and Knowledge Management Systems (VJIKMS) is one of the oldest and leading journals in the knowledge management (KM) field. The purpose of this study is to conduct bibliometrics analysis of publications published in VJIKMS for the past two decades. For doing this, this paper covered the past two decades of publications and carried out a science mapping analysis of publications. Design/methodology/approach The methodology included bibliometrics and the science mapping analysis process. This paper imported the bibliographic information of VJIKMS from the abstract and citation database Scopus. Through bibliometrics method, this paper examined the citation results, author productivity, authorship pattern, research collaboration and other parameters of the selected publications. Afterward, this paper used VOSviewer software to carry out the science mapping of bibliometric networks. Findings The findings showed that VJIKMS published 718 publications during 2000–2020, which got cited 4,311 times (6 times per article) till date. Joint authorship and international collaboration have been increasing where 1,417 authors from 66 countries have published. The USA, the UK and Iran lead the KM publications in this journal. Nonaka’s publications and Journal of Knowledge Management (JKM) are highly cited references and journals in the VJIKMS. Research limitations/implications The findings of this study would help the KM students, researchers and practitioners to see the diffusion of KM globally, what are the promising areas to work and helps to know the various patterns of publications if they aim to publish in VJIKMS. Originality/value This is the first time a bibliometric analysis has been conducted to analysis of research publications published in VJIKMS. This presents a comprehensive analysis of publications between 2000 and 2020.

Developing and Maintaining Knowledge Management Systems for Dynamic, Complex Domains

2011 ◽  
pp. 203-229 ◽  
Author(s):  
Lisa J. Burnell ◽  
John W. Priest ◽  
John R. Durrett
Keyword(s):  
Knowledge Management ◽  
Business Processes ◽  
Systems Development ◽  
Management Systems ◽  
Knowledge Management Systems ◽  
Agent Architectures ◽  
Knowledge Resources ◽  
Knowledge Based ◽  
Development Processes

An effective knowledge-based organization is one that correctly captures, shares, applies and maintains its knowledge resources to achieve its goals. Knowledge Management Systems (KMS) enable such resources and business processes to be automated and are especially important for environments with dynamic and complex domains. This chapter discusses the appropriate tools, methods, architectural issues and development processes for KMS, including the application of Organizational Theory, knowledge-representation methods and agent architectures. Details for systems development of KMS are provided and illustrated with a case study from the domain of university advising.

Developing and Maintaining Knowledge Management Systems for Dynamic, Complex Domains

2011 ◽  
pp. 571-592
Author(s):  
Lisa J. Burnell ◽  
John W. Priest ◽  
John R. Durrett
Keyword(s):  
Knowledge Management ◽  
Business Processes ◽  
Systems Development ◽  
Management Systems ◽  
Knowledge Management Systems ◽  
Agent Architectures ◽  
Knowledge Resources ◽  
Knowledge Based ◽  
Development Processes

An effective knowledge-based organization is one that correctly captures, shares, applies and maintains its knowledge resources to achieve its goals. Knowledge Management Systems (KMS) enable such resources and business processes to be automated and are especially important for environments with dynamic and complex domains. This chapter discusses the appropriate tools, methods, architectural issues and development processes for KMS, including the application of Organizational Theory, knowledge-representation methods and agent architectures. Details for systems development of KMS are provided and illustrated with a case study from the domain of university advising.

Knowledge management strategies, intellectual capital, and innovation performance: a comparison between high- and low-tech firms

2018 ◽  
Vol 22 (8) ◽  
pp. 1757-1781 ◽  
Author(s):  
Marta Buenechea-Elberdin ◽  
Josune Sáenz ◽  
Aino Kianto
Keyword(s):  
Knowledge Management ◽  
Intellectual Capital ◽  
Structural Equation ◽  
Management Strategies ◽  
Innovation Performance ◽  
Primary Data ◽  
Content Type ◽  
Knowledge Resources ◽  
Technological Level

Purpose This study aims to analyse the complementary role of structural and relational capital (as the outcomes of codification and personalisation knowledge management strategies) in renewal capital and innovation in high- and low-tech companies. Design/methodology/approach The primary data, which were collected through a structured questionnaire from 180 Spanish companies, are analysed using structural equation modelling based on partial least squares. Findings Overall, the study offers three fundamental findings. First, it demonstrates the outstanding role of renewal capital as an intellectual capital (IC) component; second, it provides a conceptual analysis of the connection between knowledge management strategies and IC; and third, it highlights the necessity of considering the technological level of the firm as a contingency variable affecting the IC–innovation relationship. Research limitations/implications The study has three apparent limitations: The sample of firms is restricted to Spanish companies, data concerning the main study variables were collected from only one person at each firm, and not all of the possible components of IC were included in the research model. Practical implications Business practitioners can find useful guidelines for making efficient use of knowledge resources when boosting innovation performance, depending on the technological level of their firms. Originality/value Although many studies have tried to disentangle the IC–innovation connection, this study is unique, as it considers knowledge management strategies, a novel combination of IC components and the level of technological sophistication in the same analysis.

Use of knowledge management systems: analysis of the strategies of Brazilian small and medium enterprises

2020 ◽  
Vol 24 (2) ◽  
pp. 369-394 ◽  
Author(s):  
Euro Marques Júnior ◽  
Jose Alcides Gobbo ◽  
Fernando Fukunaga ◽  
Roberto Cerchione ◽  
Piera Centobelli
Keyword(s):  
Knowledge Management ◽  
Small And Medium Enterprises ◽  
Reciprocal Relationship ◽  
The Other ◽  
Management Systems ◽  
Successful Implementation ◽  
Knowledge Management Systems ◽  
Content Type ◽  
Medium Enterprises ◽  
Use Of Knowledge

Purpose This paper aims to highlight the degree of diffusion and intensity of use of knowledge management systems (KMSs) among small and medium enterprises (SMEs) in Brazil and apply a taxonomy that synthesizes the strategies of use of KMSs by the SMEs. In addition, it seeks to better understand the processes, practices and technologies of KM by SMEs, pointing improvements in the KMS of Brazilian SMEs and contributing to obtain better results in the search for efficiency and innovation. Design/methodology/approach Based on a literature review on KMSs used by SMEs, an empirical investigation was conceived, developed and conducted through online questionnaires involving 49 selected SMEs operating in several sectors. Findings This paper reinforces the results of the previous work of Cerchione and Esposito (2017) that point to the existence of a reciprocal relationship between KM-Tools and KM-Practices: one reinforces the other and vice versa. On the other hand, it indicates a difference in the behavior of Brazilian companies in relation to the sample of Italian companies studied by Cerchione and Esposito (2017), which presented a negative correlation between the general differentiation index and the general use intensity index of SMEs, while the Brazilian ones showed a positive correlation. Research limitations/implications The study points out the need for greater dissemination of practices and tools to support knowledge management (KM), as well as greater support for the implementation and effective use of these practices and tools within the organizational context of SMEs. Practical implications This paper identifies the main practices and tools to support KM used by Brazilian SMEs, indicating the need for investments in employee training and acquisition of tools. Social implications SMEs represent an important part of the generation of jobs and income in Brazil. Initiatives that lead to the successful implementation of tools and practices to support KM can increase the efficiency and productivity of these organizations. Originality/value This paper applies in a sample of Brazilian companies the taxonomy proposed by Cerchione and Esposito (2017) combining strategies of SMEs for the use of KMSs.

Back to the future of Knowledge Management Systems off the beaten paths

2020 ◽  
Vol 58 (9) ◽  
pp. 1953-1984
Author(s):  
Roberto Cerchione ◽  
Piera Centobelli ◽  
Pierluigi Zerbino ◽  
Amitabh Anand
Keyword(s):  
Knowledge Management ◽  
Information Systems ◽  
Knowledge Translation ◽  
Management Systems ◽  
Knowledge Management Systems ◽  
Collaborative Relationships ◽  
Content Type ◽  
Research Questions ◽  
Forms Of Knowledge

PurposeThe evolution of Knowledge-Management (KM)-related literature has highlighted that Knowledge Management Systems (KMSs) have undergone massive changes in collaborative environments. Information-Systems-enabled KM seems to be the necessary response to the recent challenges posed by globalisation and technology dynamics to both large companies (LCs) and small and medium enterprises (SMEs).Design/methodology/approachThis paper provides a systematic review about KMSs to offer an analytical overview of their role in supporting innovative forms of knowledge translation occurring in collaborative relationships. A sample of 129 papers was selected and analysed according to three perspectives: unit of analysis (LCs, SMEs), phases of the KM process (adoption, translation) and topic area (KM Practices, KM Tools, KMSs).FindingsThe findings highlight five literature gaps: (1) the role of KM practices supporting knowledge translation; (2) the impact of the alignment among KM practices, firm's complexity, dimension and culture on KM process; (3) the effect of KM tools on knowledge translation; (4) the variety of KMSs exploited in both LCs and SMEs; and (5) the alignment between organisational structure and information systems in KM context. Accordingly, 13 research questions were formulated.Originality/valueThe proposed research questions define a formal research agenda that could steer further research efforts about the KMS topic for improving the body of knowledge in the KM field. Scientific literature is currently lacking a contribution assessing the role of KMSs in supporting innovative forms of knowledge translation that occur in collaborative relationships.

The role of quality perceptions and perceived ubiquity in adoption intention of mobile knowledge management systems (MKMS) in semiconductor industry

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Audrey Poh Choo Cheak ◽  
Chin Wei Chong ◽  
Yee Yen Yuen
Keyword(s):  
Knowledge Management ◽  
Service Quality ◽  
Management Systems ◽  
Knowledge Management Systems ◽  
Perceived Benefits ◽  
System Quality ◽  
Content Type ◽  
Quality Perceptions ◽  
User Friendly ◽  
Adoption Intention

Purpose First, this study aims to investigate the effects of quality perceptions (i.e. system quality, information quality and service quality) and perceived ubiquity on engineers’ perceived benefits and perceived user-friendly of mobile knowledge management systems (MKMS). Second, it aims to examine the influence of perceived benefits and perceived user-friendly on MKMS adoption intention. Design/methodology/approach Quantitative empirical research using an integrated technology acceptance model and information systems success model was used, among semiconductors engineers in Malaysia. There were only 375 usable responses collected, which are at a response rate of 59.52%. The partial least squares version 3.0 was used to analyze the valid data collected. Findings The results suggest that service quality plays an important role that would increase the engineers’ perception of MKMS benefits and its user-friendliness. Intention to adopt MKMS was found to be strongly predicted by perceived MKMS benefits as compared to perceived user-friendly. Practical implications The findings are valuable for managers, engineers, knowledge management (KM) practitioners, MKMS developers and mobile device producers to enhance MKMS adoption intention. Originality/value Despite KM has been well accepted and established in the management science and practice area of study, yet it is still neglected in a “mobile” context. Accordingly, this paper contributes to the research gap.

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