scholarly journals A theory of financial services competition, compliance and regulation

2021 ◽  
Vol 16 (1) ◽  
pp. 377-412
Author(s):  
Bryane Michael ◽  
Joseph Falzon ◽  
Ajay Shamdasani
Keyword(s):  
Financial Services ◽  
Service Industry ◽  
Service Firms ◽  
Content Type ◽  
Financial Centre ◽  
Financial Regulations ◽  
Fresh Perspective ◽  
Computerised Monitoring ◽  
Compliance Decisions ◽  
Financial Services Firms

Purpose This paper aims to derive the conditions under which a financial services firm will want to hire a compliance services company and show how much money they should spend. Design/methodology/approach This paper uses a mathematical model to show the intuition behind many of the compliance decisions that cost financial services firms billions every year. Findings This paper finds that hiring compliance firms may save banks and brokerages money. However, their advice may lead to an embarrass de riches – whereby the lower compliance costs and higher profit advantages they confer may lead to more regulation. Regulators may furthermore tighten regulation – with the expectation that financial service firms will adapt somehow. This paper presents a fresh perspective on the Menon hypothesis, deriving conditions under which financial regulations help the competitiveness of an international financial centre. Research limitations/implications The paper represents one of the first and only models of compliance spending by financial services firms. Practical implications This paper provides five potential policy responses for dealing with ever ratcheting financial regulations. Originality/value The paper hopefully launches literature on the compliance service industry – and the buy-or-do decision to engage in financial services compliance. This paper finds that efficient compliance can hurt firms, by encouraging regulation. This paper shows how firms can forestall the extra regulation that comes with easier internet and computerised monitoring.

Intellectual capital, isomorphic forces and internet financial reporting

2019 ◽  
Vol 36 (2) ◽  
pp. 110-133 ◽  
Author(s):  
Juma Bananuka
Keyword(s):  
Financial Reporting ◽  
Intellectual Capital ◽  
Financial Services ◽  
Correlation Coefficients ◽  
Service Firms ◽  
Cross Sectional ◽  
Content Type ◽  
Correlational Data ◽  
Financial Services Firms ◽  
Financial Service Firms

Purpose The purpose of this paper is to report on the results of study carried out to examine the contribution of intellectual capital (IC) and isomorphic forces (IF) to internet financial reporting (IFR) among financial services firms in an emerging economy like Uganda. Design/methodology/approach This study is cross sectional and correlational. Data were collected through a questionnaire survey of 40 financial services firms. Data were analyzed through correlation coefficients and linear regression using Statistical Package for Social Sciences. Findings Results suggest that both IC and IF are significant predictors of IFR among financial services firms in Uganda. However, IF significantly contribute to IFR when IC is not present. Originality/value This study provides an initial empirical evidence on the contribution of IC and IF to IFR using evidence from Uganda’s financial service firms.

Service quality and global competitiveness: evidence from global service firms

2017 ◽  
Vol 27 (6) ◽  
pp. 1058-1080 ◽  
Author(s):  
Wenbin Sun ◽  
Jing Pang
Keyword(s):  
Service Quality ◽  
Service Industry ◽  
Situational Factors ◽  
Service Firms ◽  
Moderating Effects ◽  
Multiple Sources ◽  
Content Type ◽  
Global Competitiveness ◽  
The Relationship ◽  
Practical Implications

Purpose The purpose of this paper is to explore the relationship between service quality and firms’ global competitiveness in the service industry. A set of moderating effects is formulated to further reveal how the relationship varies under different situations. Design/methodology/approach This paper tests the model with data collected from multiple sources such as World’s Most Admired Companies and COMPUSTAT. Two types of robust regressions for panel data are employed in the empirical model estimation. Findings Service quality is found to significantly drive global competitiveness. Specifically, its impact is stronger for large service firms and when the global environment is characterized as low munificence, high dynamism, or high complexity. Practical implications The paper provides a set of implications for managers of service firms regarding global expansion and quality management. It generates useful guidelines of maximizing the power of service quality when a firm’s global competitive advantage is considered. Originality/value This paper takes the first attempt to formulate service quality’s influence on firm’s global competitiveness with a consideration of specific situational factors.

Modeling brand resonance score (BRS) – an application in financial services

2018 ◽  
Vol 13 (1) ◽  
pp. 119-136 ◽  
Author(s):  
Ande Raja Ambedkar ◽  
Punniyamoorthy Murugesan ◽  
N. Thamaraiselvan
Keyword(s):  
Mutual Fund ◽  
Financial Services ◽  
Structural Equation ◽  
Analytic Network Process ◽  
Equation Modeling ◽  
Service Firms ◽  
Content Type ◽  
Fund Managers ◽  
Network Process ◽  
Brand Resonance

Purpose The experts in industry and academicians value brand resonance is the prerequisite factor in the firms of financial services. In this regard, the purpose of this paper is to model the brand resonance score (BRS) for modified customer-based brand equity (CBBE) model in mutual fund financial services using structural equation modeling (SEM) and analytic network process (ANP). Design/methodology/approach Criteria and sub-criteria relative weights are calculated from the SEM and sub-sub-criteria relative weights are measured through pair-wise comparison matrix for BRS modeling using ANP approach. Findings The brand resonance using ANP has been quantified, and BRSs of each brand through brand judgments and brand feelings criteria are calculated using two renowned Indian mutual fund services brands State Bank of India and Hong Kong and Shanghai Banking Corporation. Research limitations/implications Interdependency between sub-criteria are not explored. This research study is specific to Indian bank mutual fund services context. Practical implications Research findings provide useful guidelines for fund managers/analysts of mutual fund service firms to improve the brand resonance to investors. Originality/value The paper explained modeling BRS using ANP technique which helps organizations quantify the brand resonance effectively.

Team learning capability – an instrument for innovation ambidexterity?

2019 ◽  
Vol 11 (4) ◽  
pp. 473-486 ◽  
Author(s):  
Victoria Helen Batt-Rawden ◽  
Gudbrand Lien ◽  
Terje Slåtten
Keyword(s):  
Structural Equation ◽  
Team Learning ◽  
Service Industry ◽  
Reliability And Validity ◽  
Professional Service ◽  
Service Firms ◽  
Professional Service Firms ◽  
Learning Capability ◽  
Content Type ◽  
Learning Capabilities

Purpose The aim of this paper is to develop the concept of team learning capability in professional service firms. Thereafter, to examine the effect of team learning capability on innovation ambidexterity. The aspects of exploitive and explorative knowledge creation in teams and its impact on incremental and radical service innovation are in focus. Design/methodology/approach Structural equation modelling was applied to establish reliability and validity and measure the size of relationships. Evidence is drawn upon an empirical sample of 210 consultants in the professional service industry. Findings The findings support the concept of team learning capability and reveal that team learning capability consists of relationship learning in teams, trusting team climate and employee commitment. The results indicate a strong positive relationship between team learning capability and innovation ambidexterity in professional service firms. Originality/value This study is the first to offer an empirical-based and contextualized framework for team learning capabilities and a valid measure.

Barriers to innovation within large financial services firms

2018 ◽  
Vol 21 (1) ◽  
pp. 96-112 ◽  
Author(s):  
Patrick Das ◽  
Robert Verburg ◽  
Alexander Verbraeck ◽  
Lodewijk Bonebakker
Keyword(s):  
Financial Services ◽  
Radical Change ◽  
Study Data ◽  
Financial Industry ◽  
Systems Architecture ◽  
Content Type ◽  
Radical Innovations ◽  
Financial Services Firms ◽  
The 2008 Financial Crisis ◽  
Internal Barriers

Purpose Since the 2008 financial crisis, the financial industry is in need of innovation to increase stability and improve quality of services. The purpose of this paper is to explore internal barriers that influence the effectiveness of projects within large financial services firms focussing on potentially disruptive and radical innovations. While literature has generally focused on barriers within traditional technology and manufacturing firms, few researchers have identified barriers for these type of firms. Design/methodology/approach A framework of internal barriers was developed and validated by means of an explorative case study. Data were collected at a European bank by exploring how innovation is organized and what barriers influence effectiveness of eight innovation projects. Findings Six items were identified as key barrier for potentially disruptive and radical innovations (e.g. traditional risk-avoidance focus, and inertia caused by systems architecture). As such, in the sample these were more important than traditionally defined barriers such as sources of finance, and lacking exploration competences. Research limitations/implications Based on a small number of projects within one firm, the results highlight the need for more in-depth research on the effects of barriers and how barriers can be overcome within this industry. Originality/value The results show that there is a discrepancy between the societal demand for radical change within the financial industry and the ability of large financial services firms to innovate. The study identifies which unique internal barriers hamper potentially disruptive and radical innovation in large financial services firms.

Organisation of compliance across financial institutions

2014 ◽  
Vol 15 (1) ◽  
pp. 65-76 ◽  
Author(s):  
Lukasz Prorokowski ◽  
Hubert Prorokowski
Keyword(s):  
Financial Institutions ◽  
Financial Services ◽  
Structural Changes ◽  
Global Financial Crisis ◽  
Regulatory Compliance ◽  
Policy Framework ◽  
Surveillance Systems ◽  
Content Type ◽  
Compliance Function ◽  
Financial Services Firms

Purpose – Compliance is defined as conforming to a rule, such as a policy framework, standard or law. Regulatory compliance encompasses all processes that require an entity to be aware of and conform to relevant regulations. As a result, organisation of compliance function remains complex due to the overwhelming set of compliance requirements that exert pressure on various business segments. This report aims to investigate how banks and financial services firms are responding to the regulatory-driven changes to the current compliance landscape, with particular attention paid to nascent challenges and structural changes affecting the organisation of compliance. Design/methodology/approach – The current research project is based on in-depth, semi-structured interviews with five universal banks and three financial services firms to pursue the best practices of adapting to the accelerating change in the regulatory-driven compliance landscape. Findings – In the aftermath of the global financial crisis, banks and financial institutions across the globe have been required to adapt to numerous regulatory reforms that are exerting increased pressure on compliance functions. Amid recent events of multi-million fines to banks that displayed flawed surveillance systems and control failings, the changing regulatory landscape has shown that the relationship with the regulators and compliance with the new regulatory frameworks is a difficult process even for the tier-1 global banks. Originality/value – Embarking on a peer review of the structures, roles, strategies and responsibilities of different compliance functions across banks and financial services institutions, this paper provides advice to financial institutions on ways of dealing with the complex emerging issues to ensure that the regulatory and compliance arrangements do not turn detrimental. At this point, the paper recognizes that the precise design of a compliance function will vary across individual banks and financial services firms. Nonetheless, this paper addresses the root issues and characteristics that are commonly shared despite the differences in organisations of compliance.

Consumer financial anxiety

2014 ◽  
Vol 32 (6) ◽  
pp. 515-533 ◽  
Author(s):  
Devon S. Johnson ◽  
Mark Peterson
Keyword(s):  
Financial Crisis ◽  
Financial Services ◽  
Financial Service ◽  
Service Firms ◽  
Regulatory Oversight ◽  
Content Type ◽  
The Usa ◽  
Financial Anxiety ◽  
The 2008 Financial Crisis ◽  
Financial Service Firms

Purpose – The purpose of this paper is to examine how small and medium-sized, regional financial service firms reacted to the financial crisis by helping their customers cope with their heightened state financial anxiety during the Economic Crisis of 2008. It also examines the variety of strategies pursued by these firms to rebuild consumer trust in their brands in the ensuing years. Design/methodology/approach – The authors relied on grounded theory as a methodological approach to understand the unfolding situation of the financial crisis and to inductively develop a framework explaining managers’ experience with consumer financial anxiety and trust. Data collection involved key informant interviews with 20 CEOs and senior marketing and sales professionals of financial service firms in the USA. Findings – The study discloses a desire among many retail financial institutions to re-personalize their relationships with customers following the financial crisis. One motivating factor for this has been a demand by regulators for more evidence that the firm really knows its customers. The paper also found that some managers are ambivalent about mentioning regulatory oversight and Federal Deposit Insurance Corporation (FDIC) insurance to customers because it is unclear whether these issues heighten or reduce consumer fears. More research is needed to provide guidance to managers on how mention of regulatory oversight may be used strategically in a crisis. Research limitations/implications – This study was limited to regional financial service firms in the USA with assets of less than$1 billion. The extension of the study to compare other geographical markets or to large financial service firms remains to be done. This investigation could tell us whether consumers now trust regional banks more than they do large national banks, difference in the strategies they employed and whether they resulted in different rates of brand equity recovery. Practical implications – This paper suggests that the 2008 financial crisis may have resulted in permanent changes in consumer attitudes to financial services. As one manager suggested, “consumers have moved from a trust-me phase to a show-me phase.” This implies that financial service managers need to rethink how they build consumer trust. Such managers would do well to consider ways of integrating actions that reinforce the company's integrity and commitment to its customers into different stages of their firms’ relationships with consumers. Social implications – Many small and medium-sized banks are re-embracing community-banking practices including building strong personal relationships with stakeholders after years of underinvesting due to these banks’ pursuit of property development investments. As a result of these developments, a stronger financial services industry could likely emerge. Accordingly, trust for this battered industry among consumers could improve. Originality/value – This paper discuss how the depersonalization of customer interactions by financial services firms through increased use of electronic channels and the use of call centers as primary interaction points may have weakened customer relationships and worsened consumer anxiety during the 2008 financial crisis. Additionally, it discusses both the failure of regulatory oversight and the symbolic effects of the big bank failures and the Madoff scandal in heightening consumer fears. Based on managerial interviews the paper discusses how financial service firms countered consumer anxiety by providing social support to customers, by repersonalizing customer interactions, and by reconnecting with local community values.

The effects of monetary policy on the Islamic financial services industry

2016 ◽  
Vol 8 (3) ◽  
pp. 218-228 ◽  
Author(s):  
Burak Yungucu ◽  
Buerhan Saiti
Keyword(s):  
Monetary Policy ◽  
Financial Services ◽  
Design Methodology ◽  
Service Industry ◽  
Interest Rate Risk ◽  
Empirical Models ◽  
Negative Effects ◽  
Policy Makers ◽  
Content Type ◽  
Proposed Model

Purpose The purpose of this paper is to investigate the effects of monetary policy on the Islamic financial service industry by studying the findings of the existed literature. Design/methodology/approach Because of the unavailability of the empirical models in the existing study, the authors used past studies review and proposed a new theoretical model. Findings Majority of these studies have documented the negative effects with the exception of a few. The transmission of the monetary policy has been taken place through interest rate risk, asset-liability mismatch, as well as deposit and financing instability. Furthermore, the examined studies have confirmed the viability of the Islamic monetary policy. Originality/value The proposed model may offer some insights to policy makers if it is examined empirically.

Fostering sustainable relationships in Pakistani cellular service industry through CSR and brand love

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Ammar Javed ◽  
Zia Khan
Keyword(s):  
Structural Equation ◽  
Service Industry ◽  
Equation Modeling ◽  
Service Firms ◽  
Brand Love ◽  
Content Type ◽  
Mediating Role ◽  
Corporate Ability ◽  
Corporate Social

PurposeThis study investigates the mediating role of brand love in two important relationships: first, corporate social responsibility (CSR)–word-of-mouth (WoM) intentions and second, corporate ability (CA)–WoM relationships.Design/methodology/approachData were collected with a sample of 359 respondents, and partial least squares-based structural equation modeling was utilized for data analysis.FindingsThe research reveals interesting findings as brand love fully mediates the CSR–WoM relationship, whilst it partially mediates the CA–WoM relationship.Practical implicationsThe results demonstrate that cellular service firms should strive to create brand love. This is because CSR investments can be diligently translated into WoM intentions through brand love.Originality/valueThe proposal and validation of brand love as a mediator in CSR–WoM and CA–WoM relationships in the cellular service context of a South Asian market is the key contribution of this research.

Operational risk capital charges (Basel II): factoring in external loss data to the internal datasets

2015 ◽  
Vol 16 (5) ◽  
pp. 519-535
Author(s):  
Lukasz Prorokowski
Keyword(s):  
Financial Services ◽  
Operational Risk ◽  
Basel Ii ◽  
Data Sets ◽  
Risk Capital ◽  
Content Type ◽  
External Data ◽  
Internal Loss ◽  
Loss Data ◽  
Financial Services Firms

Purpose – This paper aims to discuss ideas of factoring in external loss data to the internal loss data sets to obtain a true picture of operational losses for non-bank financial services firms, focusing on a case study of the interdealer brokers business and a specific Basel II category of the operational risk capital charges. As it transpires, financial services firms are increasingly required by regulators to merge external loss data with their internal data sets when using a loss distribution approach. However, there is a significant constrain on the availability and completeness of the external data for non-bank financial services firms. Design/methodology/approach – Embarking on a modified Kaplan-Meier method is a clever way of factoring in external loss data into the internal data set. It allows non-bank financial firms to choose which fragments of the data constitute “the best fit”. In choosing the external data, this paper posits that such firms need to rely on loss-type events that display similar patterns in probabilities of occurrence. This method eliminates over-reliance on the external data that are specific for a different entity. One of the most important assumption underpinning the method presented in this paper is the fact that constant time intervals between the recorded operational loss events are assumed. Hereto, reaching a certain level of loss is used as the event of interest in both groups. For simplification purposes and to eliminate the noise and capture significant losses, we set this level as a multiplicity of the interdealer broker’s loss threshold. Findings – Obtaining external loss data is difficult for the non-bank financial services firms. Furthermore, institutions operating as interdealer brokers are exposed to different levels of operational risk that affect their own Advanced Measurement Approach to capital charges under Basel II. The existing consortium data sets are not suitable for non-bank financial institutions. With this in mind, the non-bank firms should select only the parts of the external data that fit their business environment. Originality/value – This paper should be of interest to any financial services firms that is required by regulators to merge its internal loss data sets with external loss data. Furthermore, this paper makes strong recommendations for regulators who should understand that the contemporary operational risk consortium data sets are not suitable for non-bank financial services firms.

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