scholarly journals Technology renewal, user resistance, user adoption: status quo bias theory revisited

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Anuragini Shirish ◽  
Leslie Batuekueno
Keyword(s):  
Human Resource ◽  
Behavioral Intention ◽  
Switching Cost ◽  
Status Quo ◽  
Status Quo Bias ◽  
Intention To Use ◽  
Content Type ◽  
User Resistance ◽  
User Adoption ◽  
Behavioral Intention To Use

PurposeThe article provides a conceptual replication and enrichment of the status quo bias theory in the specific context of understanding IT department user resistance and user adoption. The findings can assist technology renewals and associated change management professionals to assess and plan the adoption and active usage of human resource systems.Design/methodology/approachThe authors used survey method to gather data. All items were based on prior literature. They administrated the survey to employees of GOODTECH (name changed), information systems (IS) department members, situated in France. They obtained 103 valid responses along with usage data from the system to run their path model, in order to validate the proposed research model.FindingsThe study offers an enriched user resistance model (URM) to understand why IT-savvy employees would resist or adopt new human resource tools. Apart from providing partial validity to status quo bias theory in the French context, the enriched model uses behavioral intention to use as an intermediate variable to explain the influence of two key constructs of the original theory: switching cost and switching benefits. This research provides a better explanatory power to understand the cause of user resistance and new IT use.Research limitations/implicationsThe sample size used in the study can be considered as a limitation, although power analysis reveals that the results are significant and valid. The context of the study is also limited to one country and to a specific type of IS implementation scenario. Since the purpose of the paper was to offer contextual theory enhancement, the findings are valid for this purpose.Practical implicationsDigital project managers are offered a framework to increase technology adoption of new human resource tools and evaluate how to reduce user resistance at times of technology renewals. Self-efficacy for change and colleagues’ opinion can indirectly impact behavioral intention to use via switching cost and switching benefit perceptions and thus reducing resistance perceptions as well as increasing adoption of new IT tools in post-implementation phases.Originality/valueThe paper enriches the well-established user resistance theory in IS domain in a context of human resource post-implementation phase by studying IT-savvy end user's perceptions. The paper demonstrates the need to integrate user adoption and user resistance variables in one parsimonious framework and extends support to emerging research on dual focus perspective.

Understanding users’ behavioral intention to use voice assistants on smartphones through the integrated model of user satisfaction and technology acceptance: a survey approach

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Mine Bertan Yılmaz ◽  
Kerem Rızvanoğlu
Keyword(s):  
Regression Analysis ◽  
Technology Acceptance ◽  
Behavioral Intention ◽  
User Satisfaction ◽  
Integrated Model ◽  
Perceived Usefulness ◽  
Intention To Use ◽  
System Quality ◽  
Content Type ◽  
Behavioral Intention To Use

Purpose This study aims to determine system quality (SQ) and information quality (IQ) characteristics of voice assistants (VA) on smartphones that are affecting users’ satisfaction and technology acceptance, and how these affect behavioral intention (BI) to use. Design/methodology/approach This study uses the integrated model of user satisfaction and technology acceptance to evaluate users’ behavioral intention to use VAs on smartphones. The model represents a causal chain from the key characteristics of SQ and IQ to beliefs and attitudes that ultimately affect use. An online survey was conducted with 75 university students, and the data was analyzed using multivariate analysis: Simple linear regression analysis and multiple regression analysis. Findings While SQ and IQ of VAs had stronger effects on perceived ease of use (PEU), information satisfaction and PEU showed significant influences on perceived usefulness (PU). The results supported the influence of PEU, PU, and attitude on BI to use but with lesser effect than what PU and attitude together had on BI. Research limitations/implications The sample was drawn from a population of students at a single and small university. Although this study received 160 responses, only 75 were appropriate for analysis. Originality/value There is no research, which adopts technology acceptance and user satisfaction approaches to VAs. To measure the causal effects, this study determined system and information characteristics that could explain SQ and IQ of the current VAs on smartphones. This study tested the proposed framework within the scope of the integrated approach.

Factors influencing the acceptance of private and public blockchain-based collaboration among supply chain practitioners: a parallel mediation model

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Gayathri Giri ◽  
Hansa Lysander Manohar
Keyword(s):  
Supply Chain ◽  
Information Processing ◽  
Behavioral Intention ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Mediating Effect ◽  
Intention To Use ◽  
Content Type ◽  
Private And Public ◽  
Behavioral Intention To Use

Purpose Drawing inspiration from the organizational information processing theory, the technology acceptance model (TAM) and the theory of motivation, this study aims to examine the acceptance of private and public blockchain technology-based collaboration among supply chain practitioners. Design/methodology/approach A total of 257 samples were collected through a survey from supply chain practitioners. The study used parallel mediators of perceived usefulness (extrinsic motivation) and perceived ease of use (intrinsic motivation) to measure behavioral intention to use. Findings The results reveal that partial mediation exists between blockchain-based collaboration (private and public) and behavioral intention to use. For perceived usefulness, a stronger mediating effect was found between private blockchain-based collaboration and behavioral intention to use. For perceived ease of use, a stronger mediating effect was found between public blockchain-based collaboration and behavioral intention to use. Originality/value By integrating insights from the organizational information processing theory, the TAM and the theory of motivation, this study provides an in-depth understanding of how the distinct features of information processing in blockchain technology-based collaboration influence the supply chain practitioners’ to accept it. The novelty and results of the study expand the existing literature and pave the way for future research.

scholarly journals Factors influencing trust and behavioral intention to use Airbnb service innovation in three ASEAN countries

2020 ◽  
Vol 14 (2) ◽  
pp. 175-188
Author(s):  
Evelyn Lim Chua ◽  
Jason Lim Chiu ◽  
Candy Lim Chiu
Keyword(s):  
Social Influence ◽  
Behavioral Intention ◽  
Quantitative Methods ◽  
Business Models ◽  
Service Providers ◽  
Sharing Economy ◽  
The Philippines ◽  
Intention To Use ◽  
Content Type ◽  
Behavioral Intention To Use

Purpose The sharing economy is described as a community marketplace, particularly home sharing such as Airbnb, which is more prevalent. Airbnb changed the way renters and tourists find places to stay when they are traveling. The company introduced innovations in business models and technologies. So, Airbnb requires specific factors that will influence consumers’ trust because consumers intuitively seek out trusting factors to make judgments on innovative service providers. Thus, the purpose of this study is to understand the factors that influence travelers’ trust to use Airbnb within the three ASEAN nations. Design/methodology/approach The data were collected from both qualitative and quantitative methods. The questionnaire was the main data-gathering instrument used in this study and supplemented by informal interviews. A self-administered questionnaire was provided to 130 Airbnb users from the Philippines, Indonesia and Singapore using Hayes’ Process Macro as the statistical tool. Findings The correlation test was carried out to determine the strength and relationships among the independent, mediating and dependent variables. All independent variables are positively correlated with the mediating variable. The results reveal that ease of use, convenience, information social influence, normative social influence and security have a significant impact on trust and behavioral intention to use Airbnb. Originality/value This study contributes to the field of sharing economy, particularly home sharing, by examining different factors that influence trust and behavioral intention. This study focused on the case of Southeast Asian consumers, so this study is useful for marketing practitioners to enhance their marketing strategies in catering to this segment of the market.

Librarians' attitudes towards mobile services

2013 ◽  
Vol 65 (4) ◽  
pp. 358-375 ◽  
Author(s):  
Noa Aharony
Keyword(s):  
Technology Acceptance ◽  
Web Sites ◽  
Behavioral Intention ◽  
Smart Phone ◽  
Mobile Services ◽  
Ease Of Use ◽  
Intention To Use ◽  
Perceived Ease Of Use ◽  
Content Type ◽  
Behavioral Intention To Use

PurposeThe purpose of this paper is to explore whether librarians are familiar with technological innovations and are ready to accept them. The objectives are: to what extent does the Technology Acceptance Model (TAM) explain librarians' perceptions of mobile services (m‐services); and to what extent do differences in gender, age, workplace, role, and smart phone use explain librarians' perceptions of m‐services?Design/methodology/approachThe research was conducted in Israel during the first semester of the 2012 academic year. It encompassed three groups of Israeli librarians: academic, public, and special. Researchers used two questionnaires to gather data: a personal details questionnaire, and a mobile technology questionnaire.FindingsThis study supported the two core variables model (perceived ease of use and usefulness) of TAM that may predict librarians' behavioral intention to use m‐services in the library. However, it added two more components to the model: personal innovativeness and smart phone usage.Practical implicationsLibrary directors may try to implement more m‐services on their web sites. These services should be simple, attractive, and efficient. They should also try to expose librarians to the benefits and ease of use of m‐services.Originality/valueThe findings emphasize the importance of the TAM that may predict librarians' behavioral intention to use m‐services in the library and may lead to further research in this field.

scholarly journals The incidence of incentives for t-commerce acceptance: improving television as a distribution channel

2016 ◽  
Vol 31 (3) ◽  
pp. 426-435 ◽  
Author(s):  
Francisco-Javier Arroyo-Cañada ◽  
Jaime Gil-Lafuente
Keyword(s):  
Behavioral Intention ◽  
Interactive Television ◽  
Distribution Channel ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Intention To Use ◽  
Measurement Scales ◽  
Content Type ◽  
Behavioral Intention To Use ◽  
The Impact

Purpose This paper aims to explore the impact of incentives on the behavioral intention to use electronic commerce through interactive television to enhance a deeper understanding of how television platforms can improve the attractiveness of television to enterprises as a channel of communication and distribution. Design/methodology/approach This study uses a questionnaire to collect empirical data on preferences related to perceived usefulness, perceived ease of use, perceived enjoyment, attitude toward the use of t-commerce and behavioral intention to use t-commerce and incentives. The measurement scales of the variables were tested using exploratory factor analysis. The hypotheses were tested using the results of forgotten effects analysis applied to the incidences of incentives on the precedents of the behavioral intention to use t-commerce. Findings The findings suggest that there are no significant direct incidences between incentives and the behavioral intention to use t-commerce, but the direct incidence is only part of the total incidence and on many occasions is only a small part, as the result of causal relationships between causes and effects. The results indicate indirect incidences between incentives and the behavioral intention to use t-commerce through its precedents. Practical Implications Marketing managers of television platforms may consider the use of incentives to encourage behavioral intention to use t-commerce to achieve the development of interactive television as a distribution channel. Originality/value Research on t-commerce acceptance, especially research that uses extrinsic variables, is scarce. This paper addresses that gap by exploring the use of incentives to attract users.

A case-study to examine doctors’ intentions to use IoT healthcare devices in Iraq during COVID-19 pandemic

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Ameer Alhasan ◽  
Lukman Audah ◽  
Ishaq Ibrahim ◽  
Ammar Al-Sharaa ◽  
Ali Saadon Al-Ogaili ◽  
...  
Keyword(s):  
Behavioral Intention ◽  
Self Efficacy ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Healthcare Sector ◽  
Intention To Use ◽  
Perceived Ease Of Use ◽  
Content Type ◽  
Behavioral Intention To Use ◽  
Computer Self Efficacy

Purpose Several countries have been using internet of things (IoT) devices in the healthcare sector to combat COVID-19. Therefore, this study aims to examine the doctors’ intentions to use IoT healthcare devices in Iraq during the COVID-19 pandemic. Design/methodology/approach This study proposed a model based on the integration of the innovation diffusion theory (IDT). This included compatibility, trialability and image and a set of exogenous factors such as computer self-efficacy, privacy and cost into the technology acceptance model comprising perceived ease of use, perceived usefulness, attitude and behavioral intention to use. Findings The findings revealed that compatibility and image of the IDT factors, have a significant impact on the perceived ease of use, perceived usefulness and behavioral intention, but trialability has a significant impact on perceived ease of use, perceived usefulness and insignificant impact on behavioral intention. Additionally, external factors such as privacy and cost significantly impacted doctors’ behavioral intention to use. Moreover, doctors’ computer self-efficacy significantly influenced the perceived ease of use, perceived usefulness and behavioral intention to use. Furthermore, perceived ease of use has a significant impact on perceived usefulness and attitude, perceived usefulness has a significant impact on attitude, which, in turn, significantly impacting doctors' behavior toward an intention to use. Research limitations/implications The limitations of the present study are the retractions of the number of participants and the lack of qualitative methods. Originality/value The finding of this study could benefit researchers, doctors and policymakers in the adaption of IoT technologies in the health sectors, especially in developing counties.

scholarly journals Challenges and factors influencing initial trust and behavioral intention to use mobile banking services in the Philippines

2017 ◽  
Vol 11 (2) ◽  
pp. 246-278 ◽  
Author(s):  
Jason Lim Chiu ◽  
Nelson C. Bool ◽  
Candy Lim Chiu
Keyword(s):  
Behavioral Intention ◽  
The Philippines ◽  
Demographic Variables ◽  
Mediating Effect ◽  
Intention To Use ◽  
Mobile Banking ◽  
Initial Trust ◽  
Banking Services ◽  
Content Type ◽  
Behavioral Intention To Use

PurposeThis paper aims to assess the direct effects of antecedents of initial trust, the mediating effect of trust and the moderating effect of demographic variables on non-adopters’ behavioral intention to use mobile banking. Design/methodology/approachThe study tested the models of theory of reasoned action and theory of planned behavior to evaluate potential antecedents of trust (diffusion of trust, infrastructure quality, perceived costs, privacy and security) moderators (demographic variables) and mediators (initial trust) that will influence behavioral intention to use mobile banking. The Hayes’ Process Macro developed by Andrew F. Hayes (2013) was used as a statistical analysis in SPSS to estimates the path coefficients using multiple regression. The tool provides insights on the direct and indirect effect of the independent variable on the dependent variable through the existence of moderating variables and mediation variables. FindingsThe results show that the non-adopters of mobile banking asserted that the antecedents of initial trust played a significant influence on behavioral intention to use online banking services. Originality/valueThere is a dearth of literature addressing mobile banking in the Philippines. The first initial trust formation in internet banking using computer workstations and laptops in the Philippines was conducted by Chiu et al. (2016). This research fills in the gap by expanding and formulating a deeper understanding of the antecedents of initial trust that influence consumer behavioral intention that might be responsible for the slow diffusion of mobile banking services in the country. The results from this study will help financial institutions create a beneficial connection with consumers while alleviating the fears of non-adopters and enhancing their understanding of the benefits of mobile banking.

Willingness of patrons to use library public computing facilities: insights from Malaysia

2016 ◽  
Vol 34 (5) ◽  
pp. 823-845 ◽  
Author(s):  
Norazah Mohd Suki
Keyword(s):  
Undergraduate Students ◽  
Behavioral Intention ◽  
Self Efficacy ◽  
Structural Equation ◽  
Research Collaboration ◽  
Subjective Norm ◽  
Perceived Behavioral Control ◽  
Intention To Use ◽  
Content Type ◽  
Behavioral Intention To Use

Purpose This paper aims to examine relationships between attitude, self-efficacy and subjective norm with library patrons’ behavioural intention to use public computing facilities at a library. Design/methodology/approach Data were collected from 200 undergraduate students enrolled at a higher learning institution in the Federal Territory of Labuan, Malaysia, via a structured questionnaire comprising closed-ended questions. A structural equation modelling technique using Analysis of Moment Structures (AMOS) computer software version 21 was used to examine the stability of the model with the data and to estimate impacts among factors instantaneously. Findings The results show that library patrons’ behavioral intention to use public computing facilities at the library is widely affected by subjective norm factor, i.e. influence of the support of family members, friends and neighbours. Using public computers in a library helps them to be more independent in completing their assignments and conducting research collaboration, checking email messages, social networking and performing other online tasks. Practical implications The findings of this study provide a better understanding of factors likely to influence library patrons’ behavioral intention to use public computing facilities at a library. It also offers valuable insights into factors which university librarians need to focus on to improve library patrons’ behavioral intention to actively use public computing facilities at a library for quality information retrieval. Originality/value This study replaces perceived behavioral control with self-efficacy in the framework, as it overlaps with the concept of self-efficacy to provide more variance in behavioral intention to use public computing facilities at a library, which has been marginally researched in the Malaysian context.

scholarly journals Examining open government data (OGD) usage in India through UTAUT framework

foresight ◽  
2017 ◽  
Vol 19 (4) ◽  
pp. 421-436 ◽  
Author(s):  
Stuti Saxena ◽  
Marijn Janssen
Keyword(s):  
Behavioral Intention ◽  
Open Data ◽  
Open Government ◽  
Intention To Use ◽  
Data Sets ◽  
Content Type ◽  
Stakeholder Groups ◽  
Open Government Data ◽  
Government Data ◽  
Behavioral Intention To Use

Purpose This paper aims to examine the use and acceptance of open government data (OGD) of different stakeholder groups in India. Design/methodology/approach Following an empirical investigation among 244 respondents in India, the paper deploys path analysis via LISREL. The conceptual construction of the Unified Theory of Acceptance and Use of Technology (UTAUT) framework is used to assess the behavioral intention to use and accept OGD. Multiple regression analysis informs the relationship of demographic variables with the behavioral intention to use and accept OGD. Findings Path analysis showed that there is an increased use and acceptance of OGD among the respondents. Multiple regression analysis shows that men are more likely to use open data sets than women. Individual differences are found among the respondents with regard to OGD usage. Thus, while men may tap open data sets in line with their purposes and professional backgrounds, women are likely to tap the data sets even for non-professional purposes. Furthermore, the respondents who are younger in age are more behaviorally inclined to accepting and using OGD than their older counterparts. Practical implications The Indian government needs to popularize and familiarize OGD initiatives among the people to a greater extent. The utilitarian value of OGD may be provided when data sets are more user-friendly, frequently updated and accurate. This would facilitate in better provision of public services besides appreciating the public sentiment. Further, with increased interaction between citizens and the government, public accountability and transparency may be better realized. Social implications The study shows that different groups of people are engaging in tapping information through government websites and related portals. Societal influence was found to be an important factor which predicts the acceptance and usage of OGD. An infrastructure can help to enable the use of OGD. Originality/value Hitherto, studies have focused on OGD initiatives in the developed countries, but extant literature is scarce on developing countries. Therefore, this study seeks to fill the literature gap by probing OGD use and acceptance among different stakeholder groups in India.

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