Issues involved in methodological analyses of research interviews

2016 ◽  
Vol 16 (1) ◽  
pp. 68-79 ◽  
Author(s):  
Kathryn Roulston
Keyword(s):  
Design Methodology ◽  
Interview Data ◽  
Research Practice ◽  
Discursive Psychology ◽  
Social Worlds ◽  
Content Type ◽  
Research Participants ◽  
Research Interviews ◽  
Practical Implications ◽  
Research Studies

Purpose – The purpose of this paper is to argue that qualitative researchers have much to learn from conducting methodological analyses of their own talk in relation to research participants in interviews. Yet there are specific difficulties in representing findings from methodological analyses of research interviews. Design/methodology/approach – Although qualitative researchers have for some time followed recommendations to analyze both “how” interview data are generated in addition to “what” is discussed, little has been written about the challenges of representing these sorts of analyses. The paper uses a case to first examine difficulties in the representation of an analysis of interview data that draws on discursive psychology. After discussing the case, the paper further explores the challenges of conducting and presenting these sorts of methodological analyses of interview data to research participants and readers in ways that clearly convey what might be learned by examining how interviews are accomplished. Findings – The paper outlines considerations for researchers in doing methodological analyses of interview data, including challenges, reconciling interpretations of “what” and “how” topics are discussed in research studies, and possible areas of focus. Research limitations/implications – This paper examines what researchers might learn from examinations of their own interview practice and does not focus on representations of topical analyses. Practical implications – The paper argues that when interviewers subject their own talk to analysis, they learn about themselves, their craft, and the ways in which knowledge about social worlds are collaboratively produced in research encounters with participants. Originality/value – By developing expertise in how to analyze their interview interaction methodologically, qualitative researchers can attend to significant features of their interview practice and in so doing, develop a reflexive research practice.

Moving beyond traditional sponsorships: understanding the structure and dynamics of minority equity sponsorship agreements

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Furkan Amil Gur ◽  
Adrien Bouchet ◽  
Brian R. Walkup ◽  
Jonathan A. Jensen
Keyword(s):  
Conceptual Model ◽  
Design Methodology ◽  
Qualitative Methodology ◽  
Interview Data ◽  
European Market ◽  
Content Type ◽  
Structure And Dynamics ◽  
Key Stakeholders ◽  
Practical Implications

Purpose The purpose of this study is to understand the structure and dynamics of minority equity sponsorship agreements and the motivations for organizations to go beyond traditional sponsorships by acquiring minority equity in the sponsored organization. Design/methodology/approach This paper adopts a qualitative methodology and presents interview data from key actors involved in minority equity sponsorship agreements. Findings The findings of the paper include major characteristics of minority equity sponsorship agreements including the motivations, dynamics and resources exchanged by sponsoring firms and clubs in these relationships, based on the experiences of key actors from firms, clubs and other key stakeholders, and a conceptual model for forming and maintaining these relationships. Practical implications Sponsorships are increasingly evolving into minority equity sponsorship agreements, particularly in the European market. The findings of this study assist sponsoring firms and the executives of clubs in better understanding the dynamics and stakeholder-related consequences of these relations. Originality/value The findings of this paper illustrate the differences between minority equity sponsorship agreements and both traditional sponsorships and minority equity alliances. The findings also identify major characteristics of these relationships and the interdependencies among these characteristics.

Reflections of a feminist organizational ethnographer: considering the subject matter and the research setting

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Irene Ryan
Keyword(s):  
Subject Matter ◽  
Design Methodology ◽  
Cultural Landscape ◽  
Ethnographic Research ◽  
Research Practice ◽  
Research Setting ◽  
Content Type ◽  
The Subject ◽  
The Military ◽  
Practical Implications

PurposeThe purpose of this paper is to reflexively reconsider the effects of the author’s pre-understandings, both academic and non-academic, on the subject matter and the research setting. The unforeseen implications of this disjuncture on our research practice and the expected deliverables are discussed.Design/methodology/approachThe paper engages in a critical, self-reflexive dialogue of a journey through a stimulating yet, uncomfortable piece of feminist, organizational ethnographic research drawing on the insights from the author's research diary.FindingsThe account presented in this paper describes the problematic nature of undertaking a collaborative, reciprocal research project in the distinctive and foreign cultural landscape of the military. The author shows the importance of delving into matters of positionality and preparedness for what might emerge, as a form of closure.Practical implicationsThe paper provides insights into the importance of sponsors to access “the field” and our obligation as researchers to produce written deliverables.Originality/valueThis paper contributes to the emerging literature on the significance of reflexivity in feminist inspired organizational ethnographies in highly gendered settings such as the military.

Establishing an ISO 10001-based promise in inpatients care

2015 ◽  
Vol 28 (2) ◽  
pp. 100-114
Author(s):  
Mohammad Ashiqur Rahman Khan ◽  
Stanislav Karapetrovic
Keyword(s):  
Health Care ◽  
Customer Satisfaction ◽  
Design Methodology ◽  
The Other ◽  
Content Type ◽  
Health Care Settings ◽  
Research Participants ◽  
Program Manager ◽  
Practical Implications ◽  
Specific Health

Purpose – The purpose of this paper is to explore ISO 10001:2007 in planning, designing and developing a customer satisfaction promise (CSP) intended for inpatients care. Design/methodology/approach – Through meetings and interviews with research participants, who included a program manager, unit managers and registered nurses, information about potential promises and their implementation was obtained and analyzed. A number of promises were drafted and one was finally selected to be developed as a CSP. Findings – Applying the standard required adaptation and novel interpretation. Additionally, ISO 10002:2004 (Clause 7) was used to design the feedback handling activities. A promise initially chosen for development turned out to be difficult to implement, experience that helped in selecting and developing the final promise. Research participants found the ISO 10001-based method useful and comprehensible. Practical implications – This paper presents a specific health care example of how to adapt a standard’s guideline in establishing customer promises. The authors show how a promise can be used in alleviating an existing issue (i.e. communication between carers and patients). The learning can be beneficial in various health care settings. Originality/value – To the knowledge, this paper shows the first example of applying ISO 10001:2007 in a health care case. A few activities suggested by the standard are further detailed, and a new activity is introduced. The integrated use of ISO 10001:2007 and 10002:2004 is presented and how one can be “augmented” by the other is demonstrated.

scholarly journals Eight organizational enablers of digital service-sales ambidexterity in industrial firms

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Moritz Classen ◽  
Thomas Friedli
Keyword(s):  
Qualitative Study ◽  
Design Methodology ◽  
Interview Data ◽  
Frontline Employees ◽  
Sales Managers ◽  
Industrial Firms ◽  
Content Type ◽  
Digital Service ◽  
Service Business ◽  
Practical Implications

Purpose The purpose of this study is to explore organizational enablers of frontline employees’ (FLEs) service-sales ambidexterity (SSA) in industrial firms expanding their digital service portfolios. Design/methodology/approach The authors conducted a qualitative study of five industrial firms pursuing digital service growth and, for this purpose, collected and analyzed interview data obtained from 50 service and sales managers and FLEs across three continents. Findings The authors identify and explain eight organizational enablers of digital service-sales ambidexterity (DSSA), operating at the macro, micro and meso levels. Practical implications Service and sales managers should use the identified organizational enablers to exploit the established service business and to explore new digital growth paths. Originality/value The study expands the prior understanding of SSA by advancing the concept of DSSA, unpacking its multilevel dynamics and operationalizing eight organizational enablers.

Confucian thinking and the implications for sustainability in HRM

2014 ◽  
Vol 6 (3) ◽  
pp. 173-189 ◽  
Author(s):  
Alex Mak ◽  
Lenis Cheung ◽  
Amy Mak ◽  
Loretta Leung
Keyword(s):  
Design Methodology ◽  
Management Practices ◽  
Structured Interview ◽  
Interview Data ◽  
Content Type ◽  
Confucian Values ◽  
Two Cities ◽  
Western Perspective ◽  
Practical Implications ◽  
Insight Into

Purpose – The purpose of this paper is to provide a concise introduction of sustainability in human resource management (HRM) from the western perspective. With a review of Confucian thinking, it argues that the application of sustainability in HRM is more effective and efficient under the influence of Confucian values. Therefore, Chinese companies are likely ready to embrace the concept of sustainability and implement sustainable people management practices. Design/methodology/approach – The paper is mainly theoretical in perspective. It also draws on semi-structured interview data derived from a study conducted in companies that operated in two cities in China: Guangzhou and Beijing to support the discussion of synergies between Confucian values and the western concept of sustainability in HRM. Findings – In the interviews, it was evident that the interviewees were adhered to Confucian values, although they did not make the connection explicit. The interview data also showed how Confucian values (e.g. Ren, Yi, Li) affect Chinese management of human resources. Research limitations/implications – The number of interviewees involved was not sufficient to allow a conclusive comparison between groups. Further research is needed to develop comparisons. Practical implications – The paper suggests a favourable application of Confucian values in sustainable people management practices. Originality/value – The interview data provide insight into how Confucian values lend support to sustainability in HRM.

Tacit knowledge as a multilayer phenomenon: the “onion” model

2019 ◽  
Vol 26 (3) ◽  
pp. 264-275 ◽  
Author(s):  
Dan Asher ◽  
Micha Popper
Keyword(s):  
Conceptual Framework ◽  
Organizational Development ◽  
Tacit Knowledge ◽  
Design Methodology ◽  
Content Type ◽  
Practical Implications ◽  
Research Studies

Purpose This paper aims to clarify the term “tacit knowledge” and suggests the “onion model” as a way to explore conceptually linked layers of tacit knowledge. The model allows the application of different methodologies to elicit tacit knowledge in each layer, the ability to infer tacit knowledge in other layers from tacit knowledge gained in another layer and the exploration of the dynamics of tacit knowledge among the various layers presented in the model. Conceptual and practical advantages compared to prior works on tacit knowledge are discussed. Design/methodology/approach The main theoretical and methodological dilemmas discussed in the literature regarding tacit knowledge are reviewed. The “onion model” presented in this paper suggests an approach and methodologies that address the issues raised in the literature. The different layers of the model are demonstrated by prior research studies. Findings The “onion model” discussed in this study points to various layers of tacit knowledge and the links among them, allowing a research-based approach, as well as various practices. Research limitations/implications This paper discusses different layers of tacit knowledge relying on previous works that have dealt with these layers independently. The model as a whole and the dynamics among the layers are yet to be empirically investigated. Practical implications The “onion model” provides a conceptual framework that can be used for research and diagnosis aimed at exploring tacit knowledge that can serve individual and organizational development. Originality/value The approach discussed in this paper addresses some major problems discussed in the literature on tacit knowledge.

From applicant to designated European Capital of Culture

2015 ◽  
Vol 8 (4) ◽  
pp. 715-731 ◽  
Author(s):  
Louise Ejgod Hansen ◽  
Markus Laursen
Keyword(s):  
Design Methodology ◽  
Stakeholder Management ◽  
Content Type ◽  
European Capital Of Culture ◽  
Critical Phase ◽  
Research Interviews ◽  
High Level ◽  
Practical Implications ◽  
The Way

Purpose – The purpose of this paper is to investigate the management challenges related to the transition from the application phase to the delivery phase of the project of being a European Capital of Culture (ECoC). Design/methodology/approach – Case study based on qualitative research interviews with the management team, combined with existing research on ECoC and documents on the Aarhus 2017 project. Findings – The first main finding is that the challenges are caused by the way in which the transition from applicant to designated ECoC includes a change in management, shifting from a project to a programme structure and change in organisation. The second main finding is that stakeholder management in relation to politicians and cultural agents is challenged by a high level of ownership and expectation. Research limitations/implications – The study focuses on just one case and one phase of the project. Practical implications – Consequences for the way ECoC are managed and the programme organised could be drawn from this. Originality/value – The originality of the work is in that it studies this very critical phase in the project’s life-cycle in great detail, and focuses specifically on the management of ECoC.

Do libraries save LGBT students?

2018 ◽  
Vol 39 (1/2) ◽  
pp. 31-58 ◽  
Author(s):  
Rachel S. Wexelbaum
Keyword(s):  
Student Retention ◽  
Academic Libraries ◽  
Student Persistence ◽  
Design Methodology ◽  
Research Literature ◽  
Academic Needs ◽  
Content Type ◽  
Lgbt Students ◽  
Practical Implications ◽  
Research Studies

Purpose Multiple research studies show a positive correlation between library usage and student retention. At the same time, no formal research studies focusing on the effect of library usage on LGBT student persistence and retention exist. The purpose of this paper is to provide information about today’s LGBT undergraduates, their personal and academic needs, and how academic libraries may meet those needs. Design/methodology/approach The author will challenge the grand narrative perpetuated by LGBT librarians that “libraries save [LGBT] lives” through a review of existing research literature on LGBT undergraduates and their personal and academic needs, where libraries play a role in LGBT undergraduate life, and whether or not academic libraries actually meet those needs. Findings No formal research studies on how libraries play a role in the retention of LGBT undergraduates exist. While LGBT undergraduates share many similarities with their peers, they seek out resources and spaces that the library may be able to provide independently or through collaborations with other units on campus. The existence of campus LGBT resource centers may impact LGBT undergraduate use of libraries. Practical implications The author will provide suggestions for academic libraries to create appropriate resources, services, and spaces for LGBT undergraduates so that they persist at their institutions and graduate. Originality/value This is the first research paper to address the role that academic libraries play in LGBT student retention.

A taste of nostalgia

2014 ◽  
Vol 17 (3) ◽  
pp. 225-238 ◽  
Author(s):  
Alexandra Vignolles ◽  
Paul-Emmanuel Pichon
Keyword(s):  
Qualitative Analysis ◽  
Food Consumption ◽  
Design Methodology ◽  
Positive Emotions ◽  
Interview Data ◽  
Content Type ◽  
Advertising Context ◽  
Practical Implications

Purpose – The purpose of this article is to analyze the links between nostalgia and food consumption. Design/methodology/approach – Based on an exploratory qualitative analysis of 104 descriptions of nostalgic food consumptions, the use of NVivo helps to substantiate and interpret the textual interview data. Findings – The research suggests six themes of food nostalgia (childhood, yearning, substitute, homesickness, special occasions and rediscovery). Prior research suggests that nostalgia is rather a negative or ambivalent emotion; however, the findings of this study suggest that nostalgic food consumption is rather related to positive emotions. Practical implications – Perspectives are given for the use of nostalgia in an advertising context and as a reinsurance factor. Originality/value – This research integrates marketing and sociological perspectives to better understand links between food consumption and nostalgia.

Consumer value creation through WhatsApp use

2019 ◽  
Vol 32 (4) ◽  
pp. 455-471
Author(s):  
Jorge Cruz-Cárdenas ◽  
Jorge Guadalupe-Lanas ◽  
Ekaterina Zabelina ◽  
Andrés Palacio-Fierro ◽  
Margarita Velín-Fárez ◽  
...  
Keyword(s):  
Latin American ◽  
Value Creation ◽  
Emotional Support ◽  
Design Methodology ◽  
Instant Messaging ◽  
Role Performance ◽  
Content Type ◽  
Consumer Value ◽  
Depth Interviews ◽  
Practical Implications

Purpose The purpose of this paper is to understand in-depth how consumers create value in their lives using WhatsApp, the leading mobile instant messaging (MIM) application. Design/methodology/approach The study adopts the perspective of customer-dominant logic (CDL) and uses a qualitative multimethod design involving 3 focus groups and 25 subsequent in-depth interviews. The research setting was Ecuador, a Latin American country. Findings Analysis and interpretation of the participants’ stories made it possible to identify and understand the creation of four types of value: maintaining and strengthening relationships; improving role performance; emotional support; and entertainment and fun. In addition, the present study proposes a conceptual model of consumer value creation as it applies to MIM. Practical implications Understanding the way consumers create value in their lives using MIM is important not only for organizations that offer MIM applications, but also for those companies that develop other applications for mobile phones or for those who wish to use MIM as an electronic word-of-mouth vehicle. Originality/value The current study is one of the first to address the topic of consumer behavior in the use of technologies from the perspective of CDL; this perspective enables an integrated qualitative vision of value creation in which the consumer is the protagonist.

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