scholarly journals The role of faculty autonomy in a course-integrated information literacy program

2014 ◽  
Vol 42 (4) ◽  
pp. 536-551 ◽  
Author(s):  
Anne Jumonville
Keyword(s):  
Information Literacy ◽  
Self Determination Theory ◽  
Assessment Methods ◽  
Faculty Members ◽  
Self Determination ◽  
Literacy Program ◽  
Content Type ◽  
Supportive Program

Purpose – The purpose of this paper is to explore the significance of faculty autonomy in sustaining a successful information literacy program. Design/methodology/approach – Faculty members were given the opportunity to create courses that integrated and assessed information literacy as part of a course grant program associated with an institutional assessment mandate. This case study analyzes course grant proposals, course assessment methods and results. It also presents results of a follow-up survey of faculty participants to see if they continued to integrate information literacy in other courses. Results are situated in the context of self-determination theory to better understand the role of autonomy in faculty motivation and participation in an assessment program. Findings – Defining and integrating information literacy themselves allowed faculty to align information literacy with their own course goals. Supporting faculty in choosing their own assessment methods for these integrations also provided program administrators with new information about faculty members’ teaching and learning practices and values. Results of a follow-up study confirmed that faculty continued to integrate information literacy in their courses of their own accord, underscoring the importance of an autonomy-supportive program structure. Originality/value – This paper provides evidence for information literacy advocates that faculty autonomy can be a strength, not an obstacle. It demonstrates ways to incorporate and allow for autonomy within program constraints and introduces librarians to self-determination theory, a way of thinking about motivation that can help librarians pursue more effective collaborations with faculty.

Heeding a missing link between field managers’ monitoring styles and salespersons’ performance in pharmaceutical selling context

2020 ◽  
Vol 14 (3) ◽  
pp. 425-443
Author(s):  
Faheem Ahmad Khan ◽  
Khuram Shafi ◽  
Amer Rajput
Keyword(s):  
Work Environment ◽  
Design Methodology ◽  
Self Determination Theory ◽  
Self Determination ◽  
Content Type ◽  
Pharmaceutical Sales ◽  
Pharmaceutical Firms ◽  
Healthy Work ◽  
The Relationship

Purpose The purpose of this study is to reveal important insights by examining the relationships of two different field managers’ monitoring styles with performance through salespersons’ engagement. Design/methodology/approach Data was collected from 318 salespersons’ from 20 pharmaceutical firms. Given the performance-driven nature of the pharmaceutical sales profession, field managers seek to adopt the best monitoring style, which can optimize individual’s performance while providing a healthy work environment. Findings The results from multivariate analysis show the evidence of positive relationship between interactional monitoring and salespersons’ engagement. The results also confirm that engagement partially mediates the proposed relationships. Originality/value Authors assimilate and extend research and theory on field managers’ monitoring, salespersons’ performance and salespersons’ engagement to advance a model of salespersons’ reactions to different monitoring styles based on self-determination theory. Perhaps in no other field, the salespersons-field managers’ relationship is as important as in the field of pharmaceutical selling. The study offers insights about the important consequence of two different monitoring styles; also the study is one of the exceptional efforts to provide evidence regarding the role of engagement in the relationship between two different monitoring styles and salespersons’ performance.

Intrapreneurship in teams/groups: self-determination theory and compensation

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Subrata Chakrabarty
Keyword(s):  
Self Determination Theory ◽  
Self Determination ◽  
Content Type ◽  
Group Settings ◽  
Compensation Systems ◽  
Extrinsic Motivators ◽  
Conceptual Paper ◽  
Entrepreneurial Action ◽  
Intrinsic Motivators

PurposeThe literature on intrapreneurship recognizes the notion that regular employees can be expected to be entrepreneurial. Using self-determination theory as a basis, the purpose of this conceptual paper is to focus on the role of compensation systems in incentivizing entrepreneurial action by regular employees who constitute the bulk of the organizational workforce.Design/methodology/approachThis conceptual paper suggests that greater clarity on the role of compensation systems in entrepreneurial action by regular employees would require an understanding of how entrepreneurial action happens through relationships among employees. An exploration of both compensation systems and the relationships among employees undertaking entrepreneurial action as part of team/group settings can deepen our understanding of intrapreneurship. Self-determination theory and relationship-focused theory allow for such an exploration.FindingsThe literature on self-determination theory, has identified the needs of autonomy and relatedness among employees. This conceptual paper will propose that the interaction between compensation systems and the needs for autonomy versus relatedness among employees determines the type of relationships chosen for entrepreneurial action. After the chosen type of relationships are formed and entrepreneurial action begins, challenges in the implementation of compensation systems are likely to emerge – distributive justice issues under individual based compensation and free-riding issues under team-based compensation. The entrepreneurial performance of the team/group will likely be influenced by the interaction between the challenges in the implementation of compensation systems and the type of relationships chosen for entrepreneurial action.Originality/valueThis conceptual paper gives a new direction to how collective entrepreneurial processes and outcomes can be understood. Self-determination theory and relationship-focused theory, in unison, can be useful in analyzing the role of intrinsic motivators, extrinsic motivators, and relationships during entrepreneurial action.

The impact of motivation on customer satisfaction formation: a self-determination perspective

2015 ◽  
Vol 49 (11/12) ◽  
pp. 1923-1940 ◽  
Author(s):  
Christopher White
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Positive Emotions ◽  
Self Determination Theory ◽  
Self Determination ◽  
Content Type ◽  
Two Stages ◽  
The Impact ◽  
First Time

Purpose – The purpose of the study is to examine the way different motivational types from Self-Determination Theory (SDT) influence antecedents of customer satisfaction. Design/methodology/approach – The findings in this study were generated with a quantitative design using path analysis on data collected at two stages during an extended service encounter. Findings – Each motivation type played a unique and important role in influencing the antecedents of satisfaction, namely, positive and negative emotions and perceptions of service quality. As hypothesised, motives associated with higher levels of autonomy were consistently stronger predictors of positive emotions and service quality. The influence of motives on the antecedents did not change significantly over time, whereas significant differences were noted between all antecedents and satisfaction. The model explained 54 and 63 per cent of the variance in satisfaction in times one and two, respectively. Originality/value – This is the first time that motivation as conceptualised from an SDT perspective has been applied to understanding the dynamic nature of customer satisfaction. The findings offer considerable opportunities for follow-up studies and the motivation types can provide practitioners with a stable and efficient segmentation option.

Fuel the service fire

2020 ◽  
Vol 32 (5) ◽  
pp. 1755-1773
Author(s):  
Long-Zeng Wu ◽  
Yijiao Ye ◽  
Xuan-Mei Cheng ◽  
Ho Kwong Kwan ◽  
Yijing Lyu
Keyword(s):  
Customer Service ◽  
Self Determination Theory ◽  
Service Performance ◽  
Self Determination ◽  
Content Type ◽  
Service Outcomes ◽  
Time Lagged ◽  
Moderating Role ◽  
New Framework

Purpose Drawing from self-determination theory, this study aims to examine the effect of leader humor on frontline hospitality employees’ service performance and proactive customer service performance (PCSP) via harmonious passion (HP) for work with employee neuroticism as the moderating mechanism. Design/methodology/approach This study controlled for the nested effect and tested all the hypotheses with Mplus 7.0 using a time-lagged three-wave survey of 232 Chinese supervisor–subordinate dyads. Findings The results indicated that leader humor promotes frontline hospitality employees’ service performance and PCSP by enhancing their HP. Furthermore, neuroticism was shown to strengthen the direct impact of leader humor on employee HP and its indirect impact on employee service performance and employee PCSP through HP. Originality/value First, this research contributes to the leader humor literature through exploring its impact on the service performance and PCSP of frontline hospitality employees. Second, this research develops a new framework to explain the leader humor-employee service outcomes relationship using self-determination theory. Finally, the focus on the moderating role of neuroticism helps to explain the “when” question of leader humor.

How and when spiritual leadership enhances employee innovative behavior

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Ying Zhang ◽  
Fu Yang
Keyword(s):  
Power Distance ◽  
Spiritual Leadership ◽  
Autonomous Motivation ◽  
Self Determination Theory ◽  
Self Determination ◽  
Innovative Behavior ◽  
Content Type ◽  
Power Distance Orientation ◽  
Moderating Role

PurposeThe purpose of this research is to examine the relationship between spiritual leadership and employee innovative behavior by testing the mediating role of autonomous motivation and the moderating role of employee power distance orientation.Design/methodology/approachThe author predicted an indirect relationship between spiritual leadership and employee innovative behavior via autonomous motivation. Also, the author predicted the positive effect of spiritual leadership on employee innovative behavior will be stronger when employee power distance orientation is high. Hypotheses are tested with data gathered from 174 participants.FindingsResults showed that spiritual leadership was positively related to employee innovative behavior via autonomous motivation. And, the positive relationship between spiritual leadership and autonomous motivation was stronger when employee power distance orientation was high. Furthermore, the indirect effect of autonomous motivation was stronger when employee power distance orientation was high.Research limitations/implicationsThis study provides a new theoretical perspective – self-determination theory – to test how and when spiritual leadership enhances employee innovative behavior by suggesting autonomous motivation as a mediator and employee power distance orientation as a boundary condition.Practical implicationsThe results of this research provide suggestions for leaders to adopt spiritual leadership as well as enhance interactions between them and employees to increase employee innovative behavior.Originality/valueThis study highlights the moderating role of employee power distance orientation and uses self-determination theory to examine how and when spiritual leadership plays a positive role.

Does autonomy support matter for intern well-being in Malaysia? A self-determination theory approach

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Manli Gu ◽  
Li Liu ◽  
Ester Ellen Trees Bolt
Keyword(s):  
Work Engagement ◽  
Autonomy Support ◽  
Well Being ◽  
Self Determination Theory ◽  
Need Satisfaction ◽  
Self Determination ◽  
The West ◽  
Content Type ◽  
Perceived Autonomy Support

PurposeResearch has shown that autonomy support is a powerful predictor of employee well-being in the West. Despite this importance in the West, the role of autonomy in relation to employee well-being remains relatively understudied in other contexts, such as Malaysia. This is presumably so due to the assumption that employees in a country of excessive hierarchy, like Malaysia, do not value autonomy. Drawing on self-determination theory (SDT), this paper aims to investigate the relationship between employee perceived autonomy support and well-being in the context of Malaysia.Design/methodology/approachThe authors propose that employee-perceived autonomy support is positively related to employee well-being (measured as work engagement and emotional exhaustion) mediated by basic psychological need satisfaction. The authors also hypothesize that the positive relationship is even stronger when employees are less autonomy-oriented. The authors tested this moderated mediation model using a survey of 125 interns in Malaysia.FindingsThe results provide strong evidence for the mediating role of need satisfaction when intern well-being is measured as work engagement, while the evidence is less conclusive when employee well-being is measured as emotional exhaustion. Moreover, the moderating effect of autonomy orientation is insignificant.Originality/valueThis paper enhances understanding of the cross-culture applicability of SDT and thereby provided a nuanced understanding of the boundary conditions of autonomy support.

Factors affecting adoption of digital payments by semi-rural Indian women: extension of UTAUT-2 with self-determination theory and perceived credibility

2021 ◽  
Vol 73 (6) ◽  
pp. 814-838
Author(s):  
Rishi Manrai ◽  
Utkarsh Goel ◽  
Prashant Dev Yadav
Keyword(s):  
Rural Women ◽  
Self Determination Theory ◽  
Self Determination ◽  
Research Model ◽  
Indian Women ◽  
Content Type ◽  
Perceived Credibility ◽  
Digital Payments ◽  
Facilitating Conditions

PurposeThe aim of this research is to investigate the factors influencing the adoption of digital payments by the semi-rural women in India.Design/methodology/approachThe study extended the factors of unified theory of acceptance and use of technology UTAUT-2, with perceived credibility and self-determination theory to understand the use behaviour of the rural Indian women. The study checked the mediating role of some constructs besides testing the direct relationship. The study was conducted in the rural parts of the adjoining areas of Delhi, where the women from different states, education and financial background live. The research model was empirically tested on 568 respondents using structural equation modelling (SEM) technique.FindingsThe research model was able to explain 72.6% variance in the user behaviour variable. Effort expectancy, habit, facilitating conditions as well as perceived competence emerged out to be significant determinants of use behaviour. Besides these direct relationships, two constructs, habit as well as facilitating conditions were found to partially mediate the relationship between behavioural intention and behaviour.Originality/valueThis study provides some very critical clues for the companies providing digital payment services, by highlighting the significant factors explaining the technology adoption by semi-rural women. The companies must devise suitable marketing strategies to inculcate trust in mind of perspective customers towards their companies as well as the service provided by them. The role of simple digital platform, that is easy to learn and use, is also an important element in determining the technology adoption.

scholarly journals Hedonic and eudaimonic well-being outcomes from co-creation roles: a study of vulnerable customers

2017 ◽  
Vol 31 (4/5) ◽  
pp. 397-411 ◽  
Author(s):  
Shikha Sharma ◽  
Jodie Conduit ◽  
Sally Rao Hill
Keyword(s):  
Health Care ◽  
Point Of Care ◽  
Well Being ◽  
Self Determination Theory ◽  
Self Determination ◽  
System Level ◽  
Strategic Partner ◽  
Content Type ◽  
Creative Role

Purpose This study aims to provide an understanding of how the participation of vulnerable customers in the co-creation of health-care provision influences their individual well-being outcomes. Using self-determination theory, it demonstrates that co-creation at the point of care and at an organisational or system level impacts individual hedonic and eudaimonic well-being. Design/methodology/approach A qualitative approach is adopted to identify the various customer well-being outcomes. Two case studies of health-care organisations, comprising ten in-depth interviews and eight focus groups, as well as documents and noted observations are used for thematic analysis. Findings The study demonstrates ways in which vulnerable customers integrate resources to co-create value outcomes. It shows how differing co-creative role of customers with mental illness lead to different customer well-being outcomes. These roles manifest not only the hedonic well-being characteristics of pleasure and happiness but also eudaimonic well-being, which provides a sense of achievement and purpose to customers. The study used self-determination theory to identify different forms of eudaimonic well-being derived from the co-creation roles of co-producer, strategic partner and community citizen. Originality/value The co-creation and transformative service literature is extended by demonstrating that a feeling of self-efficacy and self-determination because of value co-creation foster customer well-being. This study demonstrates that co-creation at the point of care and at an organisational or system level impacts individual hedonic and eudaimonic well-being.

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