Accessible services in academic libraries: a content analysis of library accessibility webpages in the United States

Purpose This paper aims to contribute to an understanding of current accessibility efforts and practice in librarianship by providing a broad overview of the information about services, resources and facilities on academic library accessibility pages. By compiling and analyzing data from 85 libraries, this study seeks to facilitate comparisons between current and past accessibility practice and to provide perspective on how libraries communicate to users about accessibility efforts across libraries.Design/methodology/approach The authors conducted a content analysis of 85 library accessibility pages from a sample population of 98 institutions, consisting of all members institutions of four US academic library consortia. Pages were coded for content elements regarding services, facilities, collections, staffing, assistive technologies and general information. Webpage features, architecture and accessibility/functionality were also assessed.Findings Libraries have broadened and strengthened efforts to publicize/provide services and resources to functionally diverse users. Pages most commonly prioritize information about assistive technologies, services and facilities. Pages varied greatly in size, complexity and detail, but public institutions' pages were more prevalent and informative than their private counterparts. Libraries can work to foreground accessibility pages and increase transparency and evidence of currency to improve communication to their users.Originality/value This study provides a large-scale content analysis of library accessibility webpages. It allows for comparison of the features and information most commonly featured on these important online points of service.

Information literacy: assessment of undergraduate and graduate nursing students

PurposeTo describe the perceived level of information competency among nursing students in Jordan.Design/methodology/approachCross sectional-correlational design was utilized. Data were collected using an electronic self-administered questionnaire from graduate and undergraduate nursing students in Jordan.FindingsNursing students showed a moderate mean total score of information competency (184.11 out of 280, SD = 22.92). Among information competency subscales, using the information technologies subscale had the highest mean score, while information from the mass media subscale had the lowest mean score. Information competency of nursing students was positively correlated with students' age. Significant differences were found in information competency according to the academic level, addressing scientific research and research in databases in the course of the study, frequency of meeting the supervisor to discuss the research and university sector.Originality/valueAlthough there are numerous studies worldwide that assessed nursing students' information literacy, this paper represents the first study of information literacy competencies among nursing students in Jordan. While the content supports conclusions that have been drawn from other studies, this study is novel in terms of the student population it addressed. Information competency among nursing students can be improved by integrating standard research and information competency courses at the undergraduate level and involving mass media platforms in the nursing education curricula.

Situating LIS pedagogy and curriculum in diversity, equity, inclusion, accessibility, and anti-racism: a reflection on process

PurposeA working group of Masters in Management of Library and Information Science (MMLIS) Librarian Faculty was formed to address diversity, equity, inclusion, accessibility and anti-racism (DEIA + AR) specifically in pedagogy and curriculum, resulting in actionable items and recommendations that will ensure the program is promoting diversity, equity, inclusive, accessable and anti-racist strategies, curriculum, resources and pedagogical practices in our classrooms.Design/methodology/approachThe Working Groups charge was designed to begin the work of dismantling the inequitable power structures which will lead to more equitable opportunities and access for marginalized groups that will become leaders in information sciences in the future.FindingsThe efforts of the DEIA + AR Working Group resulted in several supplemental documents in addition to the formal recommendations including curricular and pedagogical best practices, a terminology document (establishing a shared language), a commitment document, recommendations, and a resource repository.Practical implicationsA working group of MMLIS Librarian Faculty was formed to address DEIA + AR specifically in the program's pedagogy and curriculum, resulting in actionable items and recommendations that will ensure the program is promoting anti-racist strategies, curriculum, resources and pedagogical practices in our classrooms.Social implicationsThis process study has value and impact for academics from any discipline to learn about one University's MMLIS program prioritizing DEIA + AR in program development, curriculum and pedagogical practices.Originality/valueThe converging events of the international pandemic and the national crisis of inequity in the United States in 2020 prompted a renewed commitment by the MMLIS program at the University of Southern California (USC) to revisit the program's DEIA policies and procedures and add anti-racism constructs into the curriculum.

Library response to Black Liberation Collective: a review of student calls for change and implications for anti-racist initiatives in academic libraries

PurposeIn September 2015 protests erupted at the University of Missouri following a series of racist incidents on campus and culminating in the resignation of the university president in November 2015. In solidarity with the protests student activists at universities across the United States and Canada organized into the Black Liberation Collective and held the first #StudentBlackoutOut day of protests on university campuses on November 15 followed by the publication of lists of demands to over 80 colleges in 28 states, the District of Columbia and Canada in the hopes of creating more-equitable and inclusive institutions. These demands shared similarity in requests for equity as those put forth during the Black Campus Movement of the late 1960s which led to the establishment of Black studies and cultural centers at colleges and universities. Academic libraries in particular were included with several demands to better serve the Black Indigenous People of Color (BIPOC) community.Design/methodology/approachWhile librarianship has largely been a historically White profession, libraries have undertaken many diversity and inclusion initiatives over the years. This article will examine seven case studies concerning college and university libraries addressing demands collated by the Black Liberation Collective in 2015. Six years out from the publication of the lists, we will evaluate statements issued by the libraries and posted on their websites, the promises that have been made to address inequities and the ensuing actions the libraries have taken to create a welcoming, inclusive community.FindingsThe authors examine seven institutions where demands from student activists speak directly to the library. We examine the library's response to make changes and subsequent actions.Originality/valueThe authors take a journalist approach to their research and examination of library responses.

Beyond the police: libraries as locations of carceral care

PurposeThe purpose of this paper is to make visible the connections libraries have to carceral systems and how library workers replicate carceral behavior through care.Design/methodology/approachThis paper uses interdisciplinary research methods in the fields of library science, criminology, feminist studies, Black studies and abolition to examine the role of libraries as locations of carceral care.FindingsLibraries, through their history and funding as well as their roles within society as educators and social service providers, have the components necessary to act out carceral care; libraries by extension can and do participate in forms of carceral care.Originality/valueThere has been much work on carceral care in the fields of social work and education, but to date, there has been little to no scholarship on how libraries work within the landscape of carceral care. This article builds upon the work of others to help understand how it applies to libraries.

Toward belonging and mutual hospitality: decentering whiteness in the “new normal”

PurposeThe postquarantine reopening of public libraries presents an opportunity for resetting the way libraries welcome patrons. Unfortunately, vestiges of inhospitable, white supremacist practices experienced in public libraries may accompany the “return to normal.” In addition to emphasizing policies and practices that are unwelcoming to patrons and staff from historically marginalized backgrounds, this article presents actions to be employed in an effort to transition the library to a place of belonging and hospitality for marginalized staff and community members.Design/methodology/approachThis paper draws on a synthesis of the literature on hospitality in libraries and antiracism as well as the author's experience from professional practice to critique the host-and-guest concept of hospitality, which results in us versus them actions that uphold racism, white supremacy and white privilege.FindingsBarriers and institutional practices that negatively impact patrons and library workers are illuminated. Recommendations for creating an antiracist “new normal” in public libraries are proposed.Originality/valueIn addition to contributing to the literature on hospitality in libraries, this paper expands the capacity and knowledge base of library staff to call attention to and dismantle barriers and uninviting practices in their own libraries. The paper further advances mutual hospitality as a supplement to antiracism principles as libraries work to eradicate white supremacy.

Whiteness from the top down: systemic change as antiracist action in LIS

PurposeThe purpose of the paper is two-fold. The first is to inform the readers of the racist origins of libraries in America. Readers will learn about historic instances of systemic racism in libraries and those that persist today. The second purpose is to give readers examples of antiracist actions they can take on an individual level, in concert with library administration, and on the institutional level.Design/methodology/approachThis paper gives an overview of systemic racism in librarianship. Part I outlines the history of libraries and their institutional oppression origins in America. Part II reviews some of the current racial issues in Libraries and Information Science (LIS). Part III gives the author's viewpoint on how to incorporate antiracist action within libraries and how to decenter whiteness at the national level.FindingsThe authors found that libraries were established on institutional oppression and systemic racism, which continue to this day to center whiteness and disadvantage BIPOC. Having said that, now is the time to make changes, decenter whiteness and remove systemic barriers through antiracist actions. These actions will help increase the number of BIPOC working in libraries and improve the retention and promotion of those BIPOC too. If the American Library Association (ALA) heeds this call to action, Critical Race Theory (CRT) will become part of the Master's of Library and Information Science (MLIS), BIPOC will be better funded and supported, and the credentialing stigma will be removed.Originality/valueThis article highlights concrete action that should be taken beyond individual bias awareness and into systemic changes. It advocates for more critical awareness and daily antiracist action within the LIS field.

Radical re-imagination: centering a BIPOC library workforce in an asset-based autoethnography

PurposeAcademic BIPOC librarians oftentime struggle to envision themselves and navigate in White-dominant spaces due to deficit thinking. To better understand how DEIA efforts can bolster structural change in academic libraries, the two BIPOC authors opted to lean on an asset-based exercise–imagining a positive work environment made possible through a library staffed entirely by BIPOC individuals.Design/methodology/approachThrough collaborative autoethnography, the two authors interviewed one another and centered their unstructured conversations around one question: “What does an academic library composed entirely of a BIPOC workforce look like?” Three emergent themes were agreed upon and finalized by the two authors.FindingsThe authors' imagined library is able to foster a supportive community and also function efficiently thanks to its shared purpose grounded in DEIA. Despite relying on an asset-based framework, the authors found themselves having to reckon with trials and tribulations currently faced by BIPOC librarians. Effectively envisioning the “ideal” library environment is not possible without also engaging with librarianship's legacy of racial injustices.Originality/valueRecognizing that confronting systems of oppression naturally invokes trauma, this paper encourages librarians to challenge deficit thinking and instead rely on asset-based models to candidly imagine an anti-racist academic library. The authors acknowledge that BIPOC voices and experiences add tremendous value to the library workplace. At the heart of this paper is the belief that reparations for past racial injustices should not only fix past wrongdoings, but also contribute to positive workplace cultures.

Not a token! A discussion on racial capitalism and its impact on academic librarians and libraries

PurposeThe purpose of this article is to introduce the concept of racial capitalism in the context of academic libraries.Design/methodology/approachThis paper draws on Leong's (2013) extended theory of racial capitalism and identifies how neoliberalism and racial capitalism are tied as well as how it is manifested in academic libraries through tokenism, racialized tasks, consuming racial trauma, cultural performance demands, workload demands and pay inequity.FindingsThe article ends with some suggestions in how to address these problematic practices though dismantling meritocratic systems, critical race theory in LIS education and training, and funding EDI work.Originality/valueThe article explores a concept in the academic library context and points to practices and structures that may commodify racialized identities.

Is the ACRL Framework a teaching tool? Undergraduates’ interpretations of its language and concepts

Purpose While many librarians have celebrated the pedagogical inspiration offered by the ACRL Framework, some have raised concerns about the comprehensibility and accessibility of its language, particularly for students. The authors sought to understand if introducing the language of the frames explicitly – in addition to using them as the implicit foundation of our teaching – resonated with these undergraduates. This case study investigates how undergraduates at a liberal arts institution interpreted the Framework’s language and concepts in relation to their independent research.Design/methodology/approach In this case study, the authors analyzed 25 undergraduates’ reflections on their information literacy learning guided by recommendations for thematic analysis of qualitative data from Braun and Clarke (2006) and Castleberry and Nolen (2018). These steps included closely reading the reflections, disassembling and reassembling by frame, coding for themes, and finding trends and patterns.Findings The authors’ analysis of students’ reflections offers insight into how these students interpreted the Framework’s language and related it to their own experience. By noting language that seemed to resonate in this instance, the authors suggest ways in which educators could effectively use the Framework’s language with undergraduates.Originality/value Other studies in this area have generally been conducted with semester-long general education courses. This case study explores if explicit use of the Framework’s language outside of the classroom setting can resonate with undergraduates. Expanding research into different academic contexts enhances our understanding of how librarians may use the Framework as an explicit pedagogical tool.