Enhancing strategic performance of service organizations
Purpose This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies. Design/methodology/approach This briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context. Findings Consistency between performance measures (PM), strategic orientation and competitive methods can help service organizations to attain greater strategic performance consistency. Alignment and overall competitiveness become more attainable if PM framework design considers a wider array of both internal and external factors than is currently the norm. Originality/value The briefing saves busy executives and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy-to-digest format.