Reflections on the theme issue outcomes

2016 ◽  
Vol 8 (4) ◽  
pp. 504-510
Author(s):  
Gunjan M. Sanjeev ◽  
Richard Teare
Keyword(s):  
Customer Service ◽  
Hospitality Industry ◽  
Theme Issue ◽  
Policy Makers ◽  
Content Type ◽  
Starting Point ◽  
Cost Competitiveness ◽  
Hotel Sector ◽  
Practical Implications ◽  
Selection Of

Purpose The paper aims to profile the theme issue of Worldwide Hospitality and Tourism Themes titled “How is the need for innovation being addressed by the Indian hospitality industry?” with reference to the experiences of the theme editor, contributors from the industry and academia and the theme issue outcomes. Design/methodology/approach The paper uses structured questions to enable the theme editor to reflect on the rationale for their theme issue question, the starting-point, the selection of the writing team and material and the editorial process. Findings It highlights recent innovations that have taken place in the Indian hospitality industry especially in the areas of customer service, cost competitiveness, culinary management, revenue management and technology. Practical implications As hotel sector investment in India intensifies, this theme issue will be of interest to hoteliers, policy makers, analysts and others interested in the role that innovation can play in helping to facilitate differentiation between competing hotel products and services. Originality/value There is limited literature available on industry innovations in the Indian context. All the papers in this theme issue were written after several cycles of interaction between academics and practitioners and so they incorporate real–time, relevant and contemporary data.

Innovations in the Indian hospitality industry: an overview

2016 ◽  
Vol 8 (4) ◽  
pp. 408-415 ◽  
Author(s):  
Gunjan M. Sanjeev ◽  
Rumki Bandyopadhyay
Keyword(s):  
Customer Service ◽  
Hospitality Industry ◽  
Service Cost ◽  
Theme Issue ◽  
Policy Makers ◽  
Content Type ◽  
Indian Context ◽  
Emerging Trends ◽  
Cost Competitiveness ◽  
Practical Implications

Purpose This paper aims to provide an overview of the facts and trends relating to the innovations that are taking place in the Indian hospitality industry. Design/methodology/approach The paper draws facts and emerging trends from the existing literature and other reports. The paper also serves as an introduction to areas covered by theme issue contributors that are discussed in detail in their respective papers. All the papers bring out key findings after several rounds of discussion with practitioners. Findings Some of the key emerging areas are customer service, cost competitiveness, culinary management, revenue management and technology. The paper also suggests that it is important to understand how innovations are being managed across different functional departments and whether managers face barriers to the implementation of innovative ideas and processes. Practical implications The Indian hospitality industry continues to expand despite tough competition. But, it is imperative that hotels are able to find ways to differentiate their products and services and by innovating, it is possible to sustain and create new forms of differentiation. Given this reality, the paper is of interest to hoteliers and policy makers who want to know more about the emerging innovation trends in the Indian hospitality industry. Originality/value There is limited literature available on innovations in the Indian context. Further, all the papers in this theme issue were written after several rounds of interaction with practitioners so as to incorporate real-time, relevant and contemporary data.

Reflections on the theme issue outcomes

2019 ◽  
Vol 11 (1) ◽  
pp. 103-108
Author(s):  
Sandeep Munjal ◽  
Shweta Tiwari ◽  
Richard Teare
Keyword(s):  
Design Methodology ◽  
Hospitality Industry ◽  
Theme Issue ◽  
Content Type ◽  
Skilled Labour ◽  
Labour Shortage ◽  
Starting Point ◽  
Hospitality And Tourism ◽  
Practical Implications ◽  
Selection Of

Purpose This paper aims to profile the Worldwide Hospitality and Tourism Themes’ theme issue “How can the skilling India initiative become a solution to the critical need for skilled labour in the Indian hospitality industry?” with reference to the experiences of the theme editors and writing team. Design/methodology/approach This paper uses structured questions to enable the theme editors to reflect on the rationale for the theme issue question, the starting point, the selection of the writing team and material and the editorial process. Findings This paper reviews progress relating to the implementation of the “Skill India” initiative and its impact on the skilled-labour shortage as it relates to hospitality and tourism. Arising from the analysis are suggestions and recommendations to enhance the initiative’s effectiveness. Practical implications This paper observes that the Skill India initiative is an ambitious effort to facilitate skills-based training, but there are numerous concerns about its design and implementation. Originality/value This paper provides insights from both practitioner’s and academic’s perspectives as to how to overcome the gap in the availability of skilled and trained labour in the Indian hospitality industry.

Reflections on the theme issue outcomes: Expo 2020: what will be the impact on Dubai?

2019 ◽  
Vol 11 (3) ◽  
pp. 346-350 ◽  
Author(s):  
Sanjay Nadkarni ◽  
Richard Teare
Keyword(s):  
Collaborative Work ◽  
Theme Issue ◽  
Content Type ◽  
Starting Point ◽  
Before And After ◽  
Collaborative Working ◽  
The Impact ◽  
Practical Implications ◽  
Detailed Picture ◽  
Selection Of

Purpose The purpose of this paper is to profile the Worldwide Hospitality and Tourism Themes (WHATT) theme issue “Expo 2020: What will be the impact on Dubai?” with reference to the experiences of the theme editor and writing team. Design/methodology/approach This paper uses structured questions to enable the theme editor to reflect on the rationale for the theme issue question, the starting point, the selection of the writing team and material and the editorial process. Findings This paper provides a framework to facilitate discussion between academics and practitioners engaged with Dubai’s Expo 2020, identifies ways of improving competitiveness as an events destination and contributes to thinking about sustainable development before and after the event. The outcomes of a broad-ranging collaboration yield fresh insights, a deeper understanding of the issues and an array of possible responses to the theme issue question. Practical implications The theme issue outcomes provide lines of enquiry for others to explore and they reinforce the value of WHATT’s approach to collaborative working and writing. Originality/value The collaborative work reported in this theme issue offers a unified but contrarian response to the theme’s strategic question. Taken together, the collection of articles provides a detailed picture of the on-going preparation for Expo 2020 and plans to ensure continued growth in the post-Expo phase.

Tourism business development and logistics in the Caribbean

2017 ◽  
Vol 9 (1) ◽  
pp. 124-128
Author(s):  
Ibrahim Ajagunna ◽  
Fritz Pinnock ◽  
Tom M. Amonde ◽  
Richard Teare
Keyword(s):  
Common Ground ◽  
Business Development ◽  
Caribbean Region ◽  
Theme Issue ◽  
Content Type ◽  
The People ◽  
Starting Point ◽  
The Caribbean ◽  
Practical Implications ◽  
Selection Of

Purpose This paper aims to profile the WHATT theme issue “Tourism business development and logistics in the Caribbean: Will there be a symbiotic relationship?” by drawing on reflections from the theme editors and theme issue outcomes. Design/methodology/approach Structured questions are used to enable the theme editors to reflect on the rationale for the theme issue question, the starting-point, the selection of the writing team and material and the editorial process. Findings The paper draws on academic and practitioner perspectives to examine the interrelatedness between tourism development and logistics in the Caribbean and concludes that there is much common ground. Practical implications This paper outlines challenges and new approaches to the management of tourism business development and logistics in the Caribbean. Originality/value The present paper profiles the main developments that need to occur to maximize benefits for the people and economies of the Caribbean region.

Innovations mount up in the Indian Hospitality Industry: summing up

2016 ◽  
Vol 8 (4) ◽  
pp. 496-503 ◽  
Author(s):  
Gunjan M. Sanjeev
Keyword(s):  
Customer Service ◽  
Design Methodology ◽  
Hospitality Industry ◽  
Significant Contribution ◽  
Service Cost ◽  
Content Type ◽  
Managerial Implications ◽  
Cost Competitiveness ◽  
Practical Implications ◽  
Key Innovations

Purpose This paper aims to summarize and review the key innovations that have taken place in the Indian Hospitality Industry in recent times. Design/methodology/approach The paper draws on the findings and managerial implications as outlined by the contributors to this theme issue: “How is the need for innovation being addressed by the Indian Hospitality Industry?” Findings The paper highlights some of the recent innovations that have taken place in the Indian Hospitality Industry, especially in the areas of customer service, cost competitiveness, culinary management, revenue management and technology. It also highlights some of the key challenges faced by senior management of selected hotels in implementing innovative ideas and related processes. Practical implications With domestic hoteliers continuously expanding and foreign players’ intent on investing in India, it will be of interest to hoteliers and policymakers to know about the recent innovative measures adopted by the Indian Hospitality Industry. The innovations will aid hoteliers as they seek to create differentiation for their products and services. Originality/value There is limited literature on innovation in the Indian Hospitality Industry, especially with a focus on practitioner perspectives. This issue offers a significant contribution in the field of research in the Indian Hospitality Industry.

Reflections on the theme issue outcomes

2018 ◽  
Vol 10 (4) ◽  
pp. 523-528
Author(s):  
Marina Y. Sheresheva ◽  
Richard Teare
Keyword(s):  
Collaborative Work ◽  
Theme Issue ◽  
Content Type ◽  
Starting Point ◽  
Collaborative Working ◽  
Tourism And Hospitality Industry ◽  
Tourism And Hospitality ◽  
Practical Implications ◽  
Detailed Picture ◽  
Selection Of

Purpose This paper aims to profile the WHATT theme issue “Why is the Russian tourism and hospitality market becoming more diverse with new destinations?” with reference to the experiences of the theme editor and writing team. Design/methodology/approach This paper uses structured questions to enable the theme editor to reflect on the rationale for the theme issue question, the starting-point, the selection of the writing team and material and the editorial process. Findings This paper provides a framework to facilitate discussion between all stakeholders in Russia’s tourism and hospitality industry, identifies ways of improving competitiveness as a tourist destination and contributes to thinking about sustainable development. The outcomes of a broad-ranging collaboration yield fresh insights, a deeper understanding of the issues and an array of possible responses to the theme issue question. Practical implications The theme issue outcomes provide lines of enquiry for others to explore and reinforce the value of WHATT’s approach to collaborative working and writing. Originality/value The collaborative work reported in this theme issue offers a unified but contrarian response to the theme’s strategic question. Taken together, the collection of articles provides a detailed picture of the changes occurring in the Russian tourism and hospitality market.

Reflections on the theme issue outcomes

2019 ◽  
Vol 11 (5) ◽  
pp. 634-640
Author(s):  
Vanessa Gowreesunkar ◽  
Hugues Seraphin ◽  
Richard Teare
Keyword(s):  
Local Community ◽  
Collaborative Study ◽  
Hotel Industry ◽  
Theme Issue ◽  
Content Type ◽  
Technology Sector ◽  
Starting Point ◽  
Collaborative Working ◽  
Practical Implications ◽  
Selection Of

Purpose The purpose of this paper is to summarise the main outcomes of the collection of studies in this theme issue and to offer some key reflections based on the experiences of the theme editors and contributors. Design/methodology/approach This study uses structured questions to enable the theme editors to reflect on the rationale for the theme issue question, the starting point, the selection of the contributors and material and the editorial process. Findings This paper provides insights and practical suggestions in response to the theme issue question from different academic and professional backgrounds, namely, the hotel industry, the events industry, the technology sector, non-governmental organisations, government sectors, and the local community. Practical implications The theme issue outcomes provide lines of enquiry for others to explore and reinforce the value of worldwide hospitality and tourism theme’s approach to collaborative working and writing. Originality/value The collaborative study reported in this theme issue offers a unified but contrarian response to the theme’s strategic question. Taken together, the papers provide a range of options for destination marketing organisations in response to the issues highlighted.

Reflections on the theme issue outcomes

2017 ◽  
Vol 9 (3) ◽  
pp. 369-375 ◽  
Author(s):  
Leonardo (Don) A.N. Dioko ◽  
Richard Teare
Keyword(s):  
Design Methodology ◽  
Collaborative Work ◽  
Heritage Management ◽  
Theme Issue ◽  
Content Type ◽  
Call To Action ◽  
Starting Point ◽  
Collaborative Working ◽  
Practical Implications ◽  
Selection Of

Purpose The purpose of this paper is to profile the Worldwide Hospitality and Tourism Themes (WHATT) theme issue ‘How can communities manage rapid tourism growth? The experience of Macao and other destinations?’ with reference to the experiences of the theme editor and writing team. Design/methodology/approach This paper uses structured questions to enable the theme editor to reflect on the rationale for the theme issue question, the starting point, the selection of the writing team and material and the editorial process. Findings The paper observes that involving authors with different academic and professional backgrounds in fields as diverse as urban planning, economics, transportation and heritage management is daunting but valuable. The outcomes of a broad-ranging collaboration yield fresh insights, a deeper understanding of the issues and an array of possible responses to the theme issue question. Practical implications The theme issue outcomes provide lines of enquiry for others to explore and reinforce the value of WHATT’s approach to collaborative working and writing. Originality/value The collaborative work reported in this theme issue offers a unified but contrarian response to the theme’s strategic question. Taken together, the collection of articles constitutes a provocative yet authorative call to action in response to the problems highlighted.

Reflections on the theme issue outcomes

2016 ◽  
Vol 8 (1) ◽  
pp. 105-110
Author(s):  
Richard Teare ◽  
Leonardo (Don) A.N. Dioko
Keyword(s):  
Design Methodology ◽  
Process Management ◽  
Editorial Process ◽  
Theme Issue ◽  
Content Type ◽  
Starting Point ◽  
Hospitality Organizations ◽  
American Source ◽  
Practical Implications ◽  
Selection Of

Purpose – The purpose of this paper is to profile the Worldwide Hospitality and Tourism Themes (WHATT) theme issue “Services management and the growing number of Asian travellers: what needs re-thinking?” with reference to the experiences of the theme editor and the theme issue outcomes from countries within and beyond Asia. Design/methodology/approach – The paper uses structured questions to enable the theme editor to reflect on the rationale for the theme issue question, the starting point, the selection of the writing team and material and the editorial process. Findings – This paper reports on research and discussions between academics and practitioners about an issue faced by many countries with established hospitality, tourism and travel industries. Specifically, what are the adjustments needed to mirror the radically changing demographic landscape of inbound tourism – now characterized by more affluent and mobile Asian visitors? Practical implications – This paper builds on the outcomes of an international conference on “Managing and Delivering Services in the Asian Century”, and offers a response to the changes needed to better serve Asian travellers. Originality/value – It provides guidelines for destinations, hospitality organizations and travel operators that have traditionally relied on European and American source markets to help them re-think their service delivery process, management and operations.

Reflections on the theme issue outcomes

2019 ◽  
Vol 11 (2) ◽  
pp. 248-254
Author(s):  
Chandana (Chandi) Jayawardena ◽  
Richard Teare
Keyword(s):  
Collaborative Work ◽  
Theme Issue ◽  
Content Type ◽  
Innovative Strategies ◽  
Starting Point ◽  
The World ◽  
Hospitality And Tourism ◽  
Fine Tune ◽  
Practical Implications ◽  
Selection Of

Purpose This paper aims to profile the Worldwide hospitality and Tourism Themes (WHATT) issue “What are the key innovative strategies needed for future tourism in the world?”, with reference to the experiences of the theme editor and writing team. Design/methodology/approach This paper uses structured questions to enable the theme editor to reflect on the rationale for the theme issue question, the starting point, the selection of the writing team and material and the editorial process. Findings This paper provides a framework to facilitate discussions between international scholars in hospitality and tourism to re-define a buzzword. For this theme issue, the buzzword was “innovation”. Summaries of 13 papers written on innovative strategies in hospitality and tourism around the world were then analysed to fine-tune the definition. Practical implications The theme issue outcomes provide lines of enquiry for others to explore and reinforce the value of WHATT’s approach to collaborative research and writing. Originality/value The collaborative work reported in this theme issue offers a unified but contrarian response to the theme’s strategic question. Taken together, the collection of articles provides a detailed picture of the key innovative strategies needed for future tourism.

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