Innovations in the Indian hospitality industry: an overview

2016 ◽  
Vol 8 (4) ◽  
pp. 408-415 ◽  
Author(s):  
Gunjan M. Sanjeev ◽  
Rumki Bandyopadhyay
Keyword(s):  
Customer Service ◽  
Hospitality Industry ◽  
Service Cost ◽  
Theme Issue ◽  
Policy Makers ◽  
Content Type ◽  
Indian Context ◽  
Emerging Trends ◽  
Cost Competitiveness ◽  
Practical Implications

Purpose This paper aims to provide an overview of the facts and trends relating to the innovations that are taking place in the Indian hospitality industry. Design/methodology/approach The paper draws facts and emerging trends from the existing literature and other reports. The paper also serves as an introduction to areas covered by theme issue contributors that are discussed in detail in their respective papers. All the papers bring out key findings after several rounds of discussion with practitioners. Findings Some of the key emerging areas are customer service, cost competitiveness, culinary management, revenue management and technology. The paper also suggests that it is important to understand how innovations are being managed across different functional departments and whether managers face barriers to the implementation of innovative ideas and processes. Practical implications The Indian hospitality industry continues to expand despite tough competition. But, it is imperative that hotels are able to find ways to differentiate their products and services and by innovating, it is possible to sustain and create new forms of differentiation. Given this reality, the paper is of interest to hoteliers and policy makers who want to know more about the emerging innovation trends in the Indian hospitality industry. Originality/value There is limited literature available on innovations in the Indian context. Further, all the papers in this theme issue were written after several rounds of interaction with practitioners so as to incorporate real-time, relevant and contemporary data.

Reflections on the theme issue outcomes

2016 ◽  
Vol 8 (4) ◽  
pp. 504-510
Author(s):  
Gunjan M. Sanjeev ◽  
Richard Teare
Keyword(s):  
Customer Service ◽  
Hospitality Industry ◽  
Theme Issue ◽  
Policy Makers ◽  
Content Type ◽  
Starting Point ◽  
Cost Competitiveness ◽  
Hotel Sector ◽  
Practical Implications ◽  
Selection Of

Purpose The paper aims to profile the theme issue of Worldwide Hospitality and Tourism Themes titled “How is the need for innovation being addressed by the Indian hospitality industry?” with reference to the experiences of the theme editor, contributors from the industry and academia and the theme issue outcomes. Design/methodology/approach The paper uses structured questions to enable the theme editor to reflect on the rationale for their theme issue question, the starting-point, the selection of the writing team and material and the editorial process. Findings It highlights recent innovations that have taken place in the Indian hospitality industry especially in the areas of customer service, cost competitiveness, culinary management, revenue management and technology. Practical implications As hotel sector investment in India intensifies, this theme issue will be of interest to hoteliers, policy makers, analysts and others interested in the role that innovation can play in helping to facilitate differentiation between competing hotel products and services. Originality/value There is limited literature available on industry innovations in the Indian context. All the papers in this theme issue were written after several cycles of interaction between academics and practitioners and so they incorporate real–time, relevant and contemporary data.

Innovations mount up in the Indian Hospitality Industry: summing up

2016 ◽  
Vol 8 (4) ◽  
pp. 496-503 ◽  
Author(s):  
Gunjan M. Sanjeev
Keyword(s):  
Customer Service ◽  
Design Methodology ◽  
Hospitality Industry ◽  
Significant Contribution ◽  
Service Cost ◽  
Content Type ◽  
Managerial Implications ◽  
Cost Competitiveness ◽  
Practical Implications ◽  
Key Innovations

Purpose This paper aims to summarize and review the key innovations that have taken place in the Indian Hospitality Industry in recent times. Design/methodology/approach The paper draws on the findings and managerial implications as outlined by the contributors to this theme issue: “How is the need for innovation being addressed by the Indian Hospitality Industry?” Findings The paper highlights some of the recent innovations that have taken place in the Indian Hospitality Industry, especially in the areas of customer service, cost competitiveness, culinary management, revenue management and technology. It also highlights some of the key challenges faced by senior management of selected hotels in implementing innovative ideas and related processes. Practical implications With domestic hoteliers continuously expanding and foreign players’ intent on investing in India, it will be of interest to hoteliers and policymakers to know about the recent innovative measures adopted by the Indian Hospitality Industry. The innovations will aid hoteliers as they seek to create differentiation for their products and services. Originality/value There is limited literature on innovation in the Indian Hospitality Industry, especially with a focus on practitioner perspectives. This issue offers a significant contribution in the field of research in the Indian Hospitality Industry.

Customer service innovations in the Indian hospitality industry

2016 ◽  
Vol 8 (4) ◽  
pp. 416-431 ◽  
Author(s):  
Sonia Bharwani ◽  
David Mathews
Keyword(s):  
Customer Service ◽  
Hospitality Industry ◽  
Qualitative Interviews ◽  
Secondary Data ◽  
Business Environment ◽  
Content Type ◽  
Indian Context ◽  
Physical Asset ◽  
Emotional Level ◽  
Shed Light

Purpose The hospitality industry the world over is transforming from a product-focused, physical-asset-intensive business to a customer-focused, experience-centric one. This research aims at evolving a typology of customer-centric hospitality innovations. It attempts to explicitly capture the intrinsic DNA of hospitality innovations in the Indian context by exemplifying the typology posited with customer service innovations adopted by contemporary hoteliers that provide new ways of managing and enhancing customer experience. Design/methodology/approach This study is based on primary research through qualitative interviews conducted with select hospitality professionals, supplemented by secondary research in the form of a review of academic literature, as well as other secondary data sources such as company websites and travel websites which shed light on customer service innovations in the Indian context. Findings To develop and sustain competitive advantage, hospitality businesses are increasingly channelizing their efforts to provide innovative and holistic experiential service offerings. Service innovations are being tailored to cater to the unique personal tastes and requirements of hotel guests to connect with individual guests on a personal and emotional level to create memorable hospitality experiences. Research limitations/implications Practitioners, researchers and educationists in the hospitality industry would find the implications of this study useful in the context of the present customer-centric business environment where hotels are constantly striving to meet the exponentially rising bar of guest expectations. Originality/value The research highlights that it is critical to keep the customers’ perspectives central while designing innovative hospitality products. Further, it is important to create a cadre of innovation champions and service enthusiasts who can engender a culture of service innovation within the organisation.

Reflections on the theme issue outcomes

2019 ◽  
Vol 11 (1) ◽  
pp. 103-108
Author(s):  
Sandeep Munjal ◽  
Shweta Tiwari ◽  
Richard Teare
Keyword(s):  
Design Methodology ◽  
Hospitality Industry ◽  
Theme Issue ◽  
Content Type ◽  
Skilled Labour ◽  
Labour Shortage ◽  
Starting Point ◽  
Hospitality And Tourism ◽  
Practical Implications ◽  
Selection Of

Purpose This paper aims to profile the Worldwide Hospitality and Tourism Themes’ theme issue “How can the skilling India initiative become a solution to the critical need for skilled labour in the Indian hospitality industry?” with reference to the experiences of the theme editors and writing team. Design/methodology/approach This paper uses structured questions to enable the theme editors to reflect on the rationale for the theme issue question, the starting point, the selection of the writing team and material and the editorial process. Findings This paper reviews progress relating to the implementation of the “Skill India” initiative and its impact on the skilled-labour shortage as it relates to hospitality and tourism. Arising from the analysis are suggestions and recommendations to enhance the initiative’s effectiveness. Practical implications This paper observes that the Skill India initiative is an ambitious effort to facilitate skills-based training, but there are numerous concerns about its design and implementation. Originality/value This paper provides insights from both practitioner’s and academic’s perspectives as to how to overcome the gap in the availability of skilled and trained labour in the Indian hospitality industry.

What are the key challenges that the Indian hospitality industry is facing in search of skilled labour?

2019 ◽  
Vol 11 (1) ◽  
pp. 99-102
Author(s):  
Shweta Tiwari ◽  
Sandeep Munjal
Keyword(s):  
Design Methodology ◽  
Hospitality Industry ◽  
Central Government ◽  
Theme Issue ◽  
Content Type ◽  
Skilled Labour ◽  
Design And Implementation ◽  
Policy Level ◽  
Practical Implications

Purpose The purpose of this paper is to review and summarize the theme issue outcomes in relation to the strategic question: How can the Skill India initiative become a solution to the critical need for skilled labour in the Indian hospitality industry? Design/methodology/approach The paper draws on the findings of the theme-issue contributors to identify the role of the Skill India initiative in addressing the need for professionally skilled employees in the Indian hospitality industry. Findings This concluding paper highlights research relating to the Skill India initiative and its implications for industry practitioners, researchers and policymakers. Practical implications At the broader policy level, the theme issue observes that the Skill India initiative by the central government is an ambitious effort to facilitate skills-based training so that candidates can find employment in an industry or vocation of their choice. However, there are numerous concerns about the effectiveness of its design and implementation. Originality/value This theme issue provides insights from both practitioner’s and academic’s perspectives as to how to overcome the gap in the availability of skilled and trained labour in the Indian hospitality industry.

Leveraging the cultural and economic value of fairs and festivals in India

2015 ◽  
Vol 7 (4) ◽  
pp. 417-423 ◽  
Author(s):  
Sandeep Munjal ◽  
Vinnie Jauhari
Keyword(s):  
Economic Value ◽  
Government Support ◽  
Economic Potential ◽  
Theme Issue ◽  
Policy Makers ◽  
Content Type ◽  
Holistic Understanding ◽  
Challenges And Opportunities ◽  
Basic Infrastructure ◽  
Practical Implications

Purpose – This paper aims to summarize and review the opportunities and challenges that India offers in terms of leveraging the cultural and economic potential of the fairs and festivals. Design/methodology/approach – The paper draws from the findings of the theme issue contributors. All the papers in the theme issue have drawn inputs from diverse types of fairs and festivals organized in different parts of India. Findings – The paper summarizes the key opportunities and challenges with respect to leveraging the cultural and economic potential of fairs and festivals in India. Some of the issues that emerge across the board revolve around lack of basic infrastructure, indifferent government support, local apathy toward cultural commodification and poor stakeholder engagement. Practical implications – There are a number of practical implications for practitioners and policy-makers that will allow India to optimally leverage the huge cultural and economic potential that the various fairs and festivals offer, but this requires a holistic understanding that will ensure that aspirations and concerns of all key stakeholders are taken into account. Originality/value – The on-the-ground narrative brings out the real issues, challenges and opportunities that can then be analyzed to offer direction to policy-makers, tourism sector and government at various levels. The outcomes of the theme issue summarize the above.

Gender diversity and innovation in mining – a corpus-based discourse analysis

2017 ◽  
Vol 9 (4) ◽  
pp. 359-376 ◽  
Author(s):  
Ylva Fältholm ◽  
Cathrine Norberg
Keyword(s):  
Discourse Analysis ◽  
Gender Diversity ◽  
Mining Industry ◽  
Diversity Management ◽  
Business Case ◽  
Female Representation ◽  
Policy Makers ◽  
Content Type ◽  
Gender Patterns ◽  
Practical Implications

Purpose The purpose of this study is to gain increased knowledge about gender diversity and innovation in mining by analyzing how women are discursively represented in relation to these two concepts, and in doing so establish how diversity management is received and communicated in the industry. Design/methodology/approach The study is based on analysis of texts including references to gender diversity and innovation in mining found on the web. The tool used to retrieve the data has been WebCorpLive, a tool designed for linguistic analysis of web material. Findings Although increased female representation is communicated as a key component in the diversity management discourse, based on the idea that diversity increases innovation and creativity, closer analysis of texts on diversity and innovation in mining shows that what women are expected to contribute with has little explicit connection with innovation. Research limitations/implications The study contributes with increased knowledge about diversity management by providing an example of how it is received in a traditionally male-dominated industry. Practical implications The findings indicate that for diversity management to have a real effect in mining, it needs to be based on gender equality and social justice motives, rather than on a business case rationale – the principal motive today. To enable this change, stereotypical gender patterns, as shown in this study, need to be made visible and problematized among policy makers, practitioners and actors on all levels of the industry. Originality value The study contributes with new knowledge about gender in the mining industry previously not attended to by using a method which so far has been sparsely used in discourse analysis, although pointed out as promising.

Emerging trends in data analytics and knowledge management job market: extending KSA framework

2019 ◽  
Vol 23 (4) ◽  
pp. 664-686 ◽  
Author(s):  
Hsia-Ching Chang ◽  
Chen-Ya Wang ◽  
Suliman Hawamdeh
Keyword(s):  
Content Analysis ◽  
Data Analytics ◽  
Multiple Correspondence Analysis ◽  
Academic Program ◽  
Job Market ◽  
Content Type ◽  
Job Demand ◽  
Experience Levels ◽  
Emerging Trends ◽  
Practical Implications

Purpose This paper aims to investigate emerging trends in data analytics and knowledge management (KM) job market by using the knowledge, skills and abilities (KSA) framework. The findings from the study provide insights into curriculum development and academic program design. Design/methodology/approach This study traced and retrieved job ads on LinkedIn to understand how data analytics and KM interplay in terms of job functions, knowledge, skills and abilities required for jobs, as well as career progression. Conducting content analysis using text analytics and multiple correspondence analysis, this paper extends the framework of KSA proposed by Cegielski and Jones‐Farmer to the field of data analytics and KM. Findings Using content analysis, the study analyzes the requisite KSA that connect analytics to KM from the job demand perspective. While Kruskal–Wallis tests assist in examining the relationships between different types of KSA and company’s characteristics, multiple correspondence analysis (MCA) aids in reducing dimensions and representing the KSA data points in two-dimensional space to identify potential associations between levels of categorical variables. The results from the Kruskal–Wallis tests indicate a significant relationship between job experience levels and KSA. The MCA diagrams illustrate key distinctions between hard and soft skills in data across different experience levels. Practical implications The practical implications of the study are two-fold. First, the extended KSA framework can guide KM professionals with their career planning toward data analytics. Second, the findings can inform academic institutions with regard to broadening and refining their data analytics or KM curricula. Originality/value This paper is one of the first studies to investigate the connection between data analytics and KM from the job demand perspective. It contributes to the ongoing discussion and provides insights into curriculum development and academic program design.

Adoption of sensor based communication for mobile marketing in India

2016 ◽  
Vol 8 (1) ◽  
pp. 65-76 ◽  
Author(s):  
Abhishek Abhishek ◽  
Shravan Hemchand
Keyword(s):  
Design Methodology ◽  
Fast Growth ◽  
Mobile Marketing ◽  
Customer Engagement ◽  
Content Type ◽  
Indian Context ◽  
Practical Implications

Purpose This paper aims to explain the applications of sensor-based communication in mobile marketing and how understanding its fast growth is important for marketers. Design/methodology/approach The paper draws from various examples used by companies in India and abroad to explain the phenomenon of sensor-based communication in mobile marketing. Findings Marketers should be aware of the different ways in which sensor-based communication can be used to build and sustain customer engagement. Practical implications The different typologies of applications of sensor-based communication, along with examples, will help the marketers to develop similar initiatives for their brands/products. Originality/value This is the first paper to illustrate, explain and exhort the usage of sensor-based communication in the Indian context.

The cost competitiveness, competitiveness and sustainability of the hospitality industry in India

2016 ◽  
Vol 8 (4) ◽  
pp. 432-443 ◽  
Author(s):  
Madhu Vij
Keyword(s):  
Hospitality Industry ◽  
Cost Optimization ◽  
Cost Effective ◽  
Comprehensive Treatment ◽  
Global Level ◽  
Content Type ◽  
Present Context ◽  
Cost Competitiveness ◽  
Internal Operations ◽  
The Cost

Purpose This study aims to provide a comprehensive treatment of the various issues surrounding the concept of the cost competitiveness, competitiveness and sustainability of the hospitality industry. We also investigate how innovations in the Indian hospitality industry can optimize costs without compromising the quality of the product or the services offered. Design/methodology/approach The methodology used is mainly survey-based with the use of both structured and unstructured questionnaires. In addition, some interviews were conducted with policy-makers and academics to explore from their perspectives what might be the innovations and sustainability issues in the next decade. Findings The paper helps to identify the essential aspects of cost competitiveness, competitiveness and sustainability in the hospitality industry and to better understand if cost optimization can be accomplished simply by realigning process or cost. These issues have become very important in India in the present context of globalization. Practical implications With growing competition on a global level, the hospitality industry needs to proactively manage its internal operations and focus on reducing costs and raising service quality. In this context, the paper helps to reveal sustainable cost effective practices that are geared to today’s competitive environment. Originality/value The inspiration to write this paper arises from the recent global economic slowdown and the fact that the hospitality industry is confronted with growing competition on a global level. This study highlights how value can be created for customers by applying suitable strategies.

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