Queueing Theory Based Service Replica Strategy for Business Process Efficiency Optimization in Community Cloud

Author(s):  
Haoyu Luo ◽  
Xiao Liu ◽  
Jin Liu
Author(s):  
A. I. Levina ◽  
R. V. Nikitin

The article substantiates the opportunity of increasing business process efficiency due to the solutions in the industry of robotization. These solutions are described as the alternative for the classic automatization (transfer of business task to specialized software). Technical abilities and feature of this technology are described. This technology allows to automate standard user activities performed in the Graphical User Interface. This issue describes prerequisites to the development of this technology such as the needs of rest and breaks, mistakes caused by tiredness and lack of concentration, low productivity and so on. Technical aspects of this type of products like architecture and requirements to software and hardware are also described in the article. Special attention is paid to the existing solution in the industry, three biggest vendors (Automation Anywhere, UiPath, BluePrism) are described with their products. The article describes main parts of these platforms, main requirements and scopes of application. In the conclusion of the article author briefly describes future perspectives of RPA technology.


2012 ◽  
Vol 9 (1) ◽  
Author(s):  
Alvaro L. Salingay

This study adopted a descriptive survey design to assess the extent of systems performance processes of Caraga State University in Butuan City, Mindanao, Philippines with the aim of gauging the extent of systems performance processes as rated by 164 respondents consisting of 38 Administrators, 71 Faculty Members and 55 Non-academic Staff. Results show that the school’s extent of systems performance processes was moderately achieved. The different perception of respondents on the extent of systems performance processes shows incongruence of perceptions among administrators, faculty and staff that leads to the gap in understanding the degree of university performance with regards to the financial aspects, customer satisfaction, internal business process efficiency and learning and innovation. The school needs to improve its processes especially its processes on customer satisfaction, internal business process efficiency and learning and innovation to improve its financial performance. Keywords - Systems Performance Processes, Customer Satisfaction, Internal Business Process Efficiency, Learning and Innovation.


2019 ◽  
Vol 2 (3) ◽  
pp. 23 ◽  
Author(s):  
Sitalakshmi Venkatraman ◽  
Ramanathan Venkatraman

In the past decades, a number of methodologies have been proposed to innovate and improve business processes that play an important role in enhancing the operational efficiency of an organisation in order to attain business competitiveness. Traditional business process modelling (BPM) approaches are process-centric and focus on the workflow, ignoring the data modelling aspects that are essential for today’s data-centric landscape of modern businesses. Hence, a majority of BPM initiatives have failed in several organisations due to the lack of data-driven insights into their business performance. On the other hand, the information systems of today focus more on dataflows using object-oriented modelling (OOM) approaches. Even standard OOM approaches, such as unified modelling language (UML) methods, exhibit inherent weaknesses due to their lack of formalized innovation with business objects and the dynamic control-flows of complex business processes. In addition to these issues, both BPM and OOM approaches have been augmented with an array of complex software tools and techniques which have confused businesses. There is a lack of a common generalized framework that integrates the well-formalised control-flow based BPM approach and the dataflow based OOM approach that is suitable for today’s enterprise systems in order to support organisations to achieve successful business process improvements. This paper takes a modest step to fill this gap. We propose a framework using a structured six-step business process modelling (BPM) guideline combined with a business object-oriented methodology (BOOM) in a unique and practical way that could be adopted for improving an organisation’s process efficiency and business performance in contemporary enterprise systems. Our proposed business object-oriented process modelling (BOOPM) framework is applied to a business case study in order to demonstrate the practical implementation and process efficiency improvements that can be achieved in enterprise systems using such a structured and integrated approach.


2019 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Shuchih Ernest Chang ◽  
Yi-Chian Chen ◽  
Tzu-Ching Wu

Purpose The purpose of this paper is to explore the applicability of blockchain technology in international trade process from a perspective of letter of credit payment. Design/methodology/approach A blockchain-based re-engineering process is designed by employing the blockchain and its affiliated smart contract technology to harvest the benefits of distributed ledger and distributed business workflow automation. Findings Comparative analysis and feasibility study were conducted to identify and validate the prospects, in terms of facilitating process flow and enhancing overall trade performance, of the proposed blockchain-based international trade process model. Practical implications Traditional trade processes suffer from a great number of issues about intermediaries, information latency and trust, which, in turn, hinder overall process efficiency. The emerging blockchain technology may have potentials to mitigate those issues by revolutionizing business processes across enterprise borders in various industries. Originality/value This study contributes to the conceptual design of a blockchain- and smart-contract-based process along with a provision of practical case in business process re-engineering. Further endeavors devoted to blockchain research and application across different sectors are suggested to reach better performance of business process operations.


Author(s):  
Alina Igorevna Lykova

Business process management and performance management merge with each other as business process management evolves. Efficiency is a characteristic of the system in terms of the ratio of costs and results of its functioning, ability to lead to given results. Efficiency in the concept of process management is the measurement of predefined operational characteristics of the process: qualitative and / or quantitative indicators that characterize the process. The main indicators of process efficiency are the process efficiency indices. In addition, in the theory of performance management key performance indicators are emitted. Although they have much in common (relatively constant, measurable, assess progress, etc.), the main difference between these indicators is that process performance indicators measure operational efficiency, while key performance indicators represent the business objectives that the company wants to achieve at a strategic level. There are different types of the process performance indicators: productivity and effectiveness, temporary, costly, high-quality; early and late. Process performance indicators are assigned to each process to monitor its effectiveness and to correlate the achievement of the process goal and the costs to achieve this goal. The establishment of key performance indicators depends on the organization's strategy and is implemented using methodologies developed and tested in practice, the most popular of which is the Balanced Scorecard. With the purpose of forming a control loop for the efficiency of business processes, the principles of managing the efficiency of processes are singled out: the level of development of performance management directly depends on the level of process maturity of the organization; when analyzing the process, performance indicators are primary, and then productivity; understanding customer motivation when evaluating the process; evolutionary measurement of effectiveness. The performance management framework of business processes consists of planning, execution (which also consists of performance monitoring processes for each selected process), verification and updating.


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